userguide_move5000

FCC ID: XKB-M5000CL4GWIBT

Users Manual

Download: PDF

FCCID_3807841

Contents

1_Introduction 4

2_Presentation 5

2_1 Content of the box 5
2_1_1 Terminal 5

2_2 Overview on the MOVE/5000 6

2_3 Keyboard details and functionality 8

2_4 Touch panel 9

3_Use of the terminal 9

3_1 Switching off the terminal 9

3_2 Reading card 9

4_Installation 12

4_1 Recommendations 12

4_2 USB Terminal connections 13
4_2_1 uUSB 13

4_2_2 MicroSD Memory Card 13

4_3 Opening trap door 14

4_4 SAMs & SIMs 15

Move 5000 2 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

4_5 Battery 16
4_5_1 Main characteristics 16

4_5_2 Installing the battery 16

4_5_3 Charging the battery 18

4_5_4 Changing the battery 19

4_6 Paper roll 20
4_6_1 Main characteristics of INGENICO paper roll 20

4_6_2 Installing paper roll 21

5_Recommendations 22

5_1 Safety 22

5_2 Security of your terminal 23

5_3 Fixed installation 24

6_Standards 25

6_1 Environment (WEEE, Batteries and
Packaging) 25

6_2 FCC/IC Compliance 25

7_Troubleshooting 30

Move 5000 3 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

1_Introduction
We hope that you will be fully satisfied with your new terminal
MOVE/5000. This terminal is available in different models. Please
select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal.
It presents you the necessary information about use, installation,
maintenance, safety and security recommendations.

WARRANTY / SECURITY
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Move 5000 4 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

4_Installation
4_1 Recommendations

Location of the Move5000
Place the base on flat surface near an electric socket and according
to the base to the telephone or a Ethernet socket. The terminal should
be placed far from any very hot zones, protected from vibrations,
dust, damp and electromagnetic radiation (computer screen, anti-theft
barrier etc.).

Operating conditions

Ambient temperature from +0°C to +50°C

Max relative humidity 85% at +40°C

Battery charging conditions

Ambient temperature from +0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

Move 5000 12 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

4_5_3 Charging the battery

When does the battery need to be charged?
On initial start up, charge the battery for 16 hours under the
environmental conditions stated above
When used daily, the terminal recharges its batteries each time it
is placed on its base . Charging is automatic
When used with a terminal power supply: connect the power
supply to Move5000 power connector.

How does the battery need to be charged?
The environment in which the charge takes place influences
battery lifetime and autonomy (number of transactions)
The optimal conditions are as follows:
/ Charging away from any external heat source (radiator, sun,
enclosed area…)
/ The optimal temperature is between +15°C and +25°C

How can the battery be charged?

Using the base
Place the terminal on its base
Check if the battery symbol is flashing or moving (=battery
charging).

Using the terminal power supply (the terminal is out of its base)
Connect the terminal power supply unit to the terminal microAB
connector located on the left side of the terminal.

Connect the power supply unit to the power supply mains
network

Check to see if the battery symbol is flashing or moving(=battery
charging)

Move 5000 18 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

4_6 Paper roll
4_6_1 Mains characteristics of INGENICO
paper roll
Depending on IWL model two paper roll can be used:

R40 paper roll Characteristics Precisions

Colour White

Width 58 mm

Diameter 40 mm

Length About 18 metres

The thermal paper can be deteriorated by poor storage
conditions, so we recommend you to avoid:
/ storage in hot wet places (near air-conditioner, humidity
higher than 85%)
/ exposure to sunlight or ultraviolet for long periods
/ contact with organic solvents (solvent type adhesive)
/ direct contact with materials containing plasticizers (PVC
transparent folders or envelopes)
/ direct contact with «diazo» papers
/ direct contact with water
/ Rubbing or pressing the paper too strongly

WARNING
For best product performance, only use heat sensitized
paper approved by Ingenico.

WARNING
Switch off the terminal prior to installing a paper roll.
Use only paper approved by Ingenico.
The use of non approved paper is likely to damage the
printer of your terminal.

Move 5000 20 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

ADVICE
If you insert a new R40 paper roll, tear off the first length
(one complete turn to avoid printing on adhesive tape
footprint).

5_Recommendations
5_1 Safety
Powering down the Move/5000 :
Disconnect the Move/5000 power supply block adapter from
the electrical mains network.
Lithium cell
The Move/5000 is fitted with an internal lithium cell which can
only be accessed by a qualified technician.
Battery
Move5000 is fitted with battery specially designed for this
terminal.
Only use the appropriate chargers and batteries listed in the
Ingenico’s catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriates sites.

WARNING
There is a risk of explosion if the battery is incorrectly re-
placed or is placed in a fire.

Electrical power outlet
The electrical outlet must meet the following criteria :
Must be installed near the equipment and easily accessible;
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriates sites.

Move 5000 22 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment
The trapdoor for battery, SAM1/SAM2/SIM1/(SAM3/SIM2),
readers located underneath the terminal, must be in place during
the normal operation of the terminal. See sections «Removal of
SAM1/SAM2/SIM, modules» as well as «Connecting the battery».
On airplanes
Your handset must be switched off by removing the battery pack.
Remove the battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action
and/or a ban on later access to cellular network services.
Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You
are urged to comply with these regulations. The terminal shall be
protected by a specially fitted and certified cover enabling use in
proximity to a fuel pump.
Electronic health appliances
Your handset is a radio transmitter which may interfere with
health appliances, such as hearing aids, pacemaker, hospital
equipment, etc.
Your doctor or the equipment manufacturer will be able to
provide you with appropriate advice.

5_2 Security of your terminal
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal will repeatedly flash the message” Alert
Irruption!” and further use of the terminal will not be possible. If you
observe the “Alert Irruption!” message, you should contact the terminal
helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.

Move 5000 23 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

5_3 Fixed installation
If the device is to be used in a situation where it is not possible for
the cardholder to pick up and shield their PIN entry themselves, the
device may be used without PIN shield, but it must be installed in the
following manner:
a) The device must be angled at 45 or more, so that oversight of the PIN
entry from the rear of the device is not possible.
b) The device must either be fitted in a swivel stand – so that the
customer can position the device in the best angle to prevent oversight
– or the device must be fixed in the best possible position to prevent
oversight if such a generic position exists in the specific environment
to which the device is installed.
c) The device environment must be accompanied with conspicuous
notices and educational material which informs the customer to shield
their PIN during PIN entry.
d) The device must be deployed so that oversight from other
customers, either in different payment lanes, or in other areas of
the shopping environment, is prevented. This may be achieved
through the placement of the lanes and device, so that the customer
is automatically positioned between the device keypad and other
customers. Alternatively, it may be achieved by the environment in
which the device is installed, so that the checkout itself shields the PIN
entry process.
e) The terminal is exclusively made for indoor use.
If the above conditions are not fulfilled, the device with PIN shield must
be used.

CAUTION
Positioning of the terminal on check stand must be in such a
way to make cardholder PIN (Personal Identification Number)
spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-
entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overloo-
ked when entering their PIN Code.

Move 5000 24 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

6_Standards
6_1 Environment (WEEE, Batteries and
Packaging)
This product is labeled in accordance with European Directives
2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.

The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.

Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your retailers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.

Packaging waste must also be collected separately to assure a proper
disposal and recycling.

Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.

Move 5000 25 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for
successful communication.
Conformément à la réglementation d’Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d’un type et
d’un gain maximal (ou inférieur) approuvé pour l’émetteur par
Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l’intention des autres utilisateurs, il faut
choisir le type d’antenne et son gain de sorte que la puissance
isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité
nécessaire à l’établissement d’une communication satisfaisante.

No changes shall be made to the equipment without the
permission of Ingenico as this may void the user’s authority to
operate the equipment.
Tout changement apporté à ce terminal non expressément
approuvé par Ingenico est susceptible d’annuler le droit de
l’utilisateur à se servir de cet équipement.
This product meets the applicable Innovation, Science and
Economic Development Canada technical specifications. The
Ringer Equivalence Number (REN) indicates the maximum
number of devices allowed to be connected to a telephone
interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the
sum of the RENs of all the devices not exceed five. REN for this
device is 0.1.

Move 5000 27 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

Le présent appareil est conforme aux spécifications techniques
applicables d’Innovation, Sciences et Développement
économique Canada. L’indice d’équivalence de la sonnerie (IES)
sert à indiquer le nombre maximal de dispositifs qui peuvent être
raccordés à une interface téléphonique. La terminaison d’une
interface peut consister en une combinaison quelconque de
dispositifs, à la seule condition que la somme des IES de tous les
dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.
The device for operation in the band 5150–5250 MHz is only for
indoor use to reduce the potential for harmful interference to co-
channel mobile satellite systems. In addition, high-power radars
are allocated as primary users (i.e. priority users) of the bands
5250–5350 MHz and 5650–5850 MHz and that these radars
could cause interference and/or damage to LE-LAN devices.
Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz
sont réservés uniquement pour une utilisation à l’intérieur afin
de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux.
D’autre part, les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) des
bandes de 5250 à 5350 MHz et de 5650 à 5850 MHz et, d’autre
part, que ces radars pourraient causer du brouillage et/ou des
dommages aux dispositifs de RL-EL.

Part 68 of FCC Rules

This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identifier
in the format US : AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
This equipment uses the following USOC jacks : (RJ11C).
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. See
installation instructions for details.

Move 5000 28 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line may
result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. If advance notice is not practical, the
telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of this
equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, please contact INGENICO,
or your local INGENICO distributor or service center in the U.S.A. for
repair and/or warrant information.

If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this equipment does not
disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone company or a
qualified installer.

U.S.A service center: Tel: +1(678) 456 1200
Ingenico North America Fax: +1 (678) 456 1201
3025 Windward Plaza, suite 600 Email: info.us@ingenico.com
Alpharetta, GA 30005
USA

Move 5000 29 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

7_Troubleshooting
The terminal does not turn on
Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging
time to recover
Connect terminal to terminal power supply or put it on powered
base
Cards are not read
Check that the magnetic card is swiped correctly (with
magnetic band on terminal side).
Swipe again the card with the magnetic stripe movement
constant and rapid
Verify that the magnetic strip is not damaged, grooved or
cracked
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction is performed.
The ticket is not printed
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this
manual (section 0 “Installing the paper roll”)
Check the type of paper used (thermal paper must be used)
Verify thermal paper sensitive side.

Move 5000 30 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

“This Document is Copyright © 2017 by INGENICO Group. INGENICO
retains full copyright ownership, rights and protection in all material
contained in this document. The recipient can receive this document
on the condition that he will keep the document confidential and will
not use its contents in any form or by any means, except as agreed
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If such permission is granted, it will be subject to the condition that
the recipient ensures that any other recipient of this document, or
information contained therein, is held responsible to INGENICO for the
confidentiality of that information.

Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be
non consistent with the present document.

All trademarks used in this document remain the property of their
rightful owners.”

Your contact

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Move 5000 31 Copyright© 2017 Ingenico
900017771 R11 000 07/0117 All rights reserved

Document Created: 2018-03-08 11:04:19
Document Modified: 2018-03-08 11:04:19

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