User Manual

FCC ID: XKB-L5000CLV3

Users Manual

Download: PDF

FCCID_4380451

Contents
1_Introduction 4

2_Unpacking 5

3_Recommendations 6

3_1 Safety 6

3_2 Security of your terminal
(tampering attempt detection) 7

3_3 Main Characteristics 9

3_3_1 Terminal 9

3_3_2 Power characteristics 10

3_3_3 Terminal Connectivity 11

3_3_4 WLAN (2.4 GHz/5 GHz) 11

3_3_5 BLUETOOTH 11

4_Installation 12

4_1 Positioning the terminal 12

4_2 Connections 13

4_3 Installing the Terminal 14

4_3_1 Installing SAM (Secure access module,
optional) 14

4_3_2 Installing MicroSD Card (optional) 15

4_3_3 Connecting the terminal to the host 16

4_4 USB port (optional) 19

4_5 Stylus pen (optional) 19

Lane/5000 2 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

5_Daily use 20

5_1 Card reading 20

5_1_1 Swiping a card 20

5_1_2 Inserting a smart terminal 20

5_1_3 Reading a contactless card 20

5_2 Keyboard details and functionality 21

5_3 Signature capture (optional) 22
5_4 Audio jack (optional) 22

6_Maintenance 23

6_1 Cleaning of the terminal 23

6_2 Transport and storage 24

6_3 Troubleshooting 24

6_4 Environment
(WEE, Batteries and Packaging) 25

7_Standards 26

7_1 WARNING TO USERS IN THE
UNITED STATES 26

7_2 NO UNAUTHORIZED
MODIFICATIONS 26

7_3 ANTENNA REQUIREMENT 27

7_4 WARNING TO USERS IN THE
CANADA 27

7_5 WARNING TO USERS IN JAPAN 27

7_6 Markings 27
28

Lane/5000 3 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

1_Introduction
Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.

WARRANTY / SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the Ingenico
power supply entrusting maintenance operations only to an
authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Lane/5000 4 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

3_Recommendations
3_1 Safety

Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.

Power supply unit

CAUTION
Only use the power supply AC/DC provided with Lane/5000
(8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power
provided by a cash register limited power source (LPS).

Authorized power supply units :

Power Supply Supplier Electrical Ingenico
Type
Unit Supplier reference characteristics part number

PHIHONG
PSM32W- 8VDC 4A
TECHNOLOGY Desktop 296186619
080 Class V
Co. Ltd

PSC16A-
PHIHONG 080L6IN-R 296196003
8VDC 2A
TECHNOLOGY Wallplug PSC16E-
Class VI 296199611
Co. Ltd 080L6IN-R
PHIHONG
PSM24W- 8VDC 3A
TECHNOLOGY Desktop 296198809
080L6IN-R Class VI
Co. Ltd

PHIHONG
PSAC30U- 12VDC 2,5A
TECHNOLOGY Desktop 296204884AB
120L6INA-R Class VI
Co. Ltd

PSU class VI must be used in US.

Lane/5000 6 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

CAUTION
Use only the power supply specified for this product and
certified for the country of use. If the power supply is not
provided with the product, please contact your reseller.

Desktop Power Supply units have to be connected to the mains with
one of these cables:
Power cord 189609046 (European plug)
Power cord 188413214 (US plug)
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is
not accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.
Risk of explosion if the battery is replaced by an incorrect
type. Dispose of used battery according to the instructions.

Electrical power supply network
The electrical outlet must meet the following criteria :
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use.
For type A plug, the protection of the installation must be set
to 20 A.
Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation
of the device.

3_2 Security of your terminal
(tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.

Lane/5000 7 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

3_3 Main Characteristics
3_3_1 Terminal

Processor Application & Cortex A5 64 bits
Crypto processor

Memory Internal 512 MB Flash, 512 MB RAM
External MicroSD up to 32GB Option

OS Telium Tetra OS

SAM 3

Cards readers Magstripe ISO 1/2/3, 500K lifespan
Smart card EMV Level 1, 500K lifespan
Contactless EMV Level 1 compliant

Display Color 3.5" backlit LCD, HVGA
(480 x 320 pixels)

Touchscreen Resistive Finger & stylus (300k lifespan
signature)
Capacitive Finger & stylus (1000k lifes- Option
pan signature)

Keypad 15 keys, raised Marking,
backlit

Audio Buzzer
Audio jack Stereo Option
Speaker Mono Option

Video Video accelerator H264 codec

Terminal Wired Ethernet 10/100 base T
Wireless Wi-Fi
connectivity Bluetooth

Terminal USB USB Host
connections 2nd USB Host Option
USB Slave
Serial 1 R232

Power supply Powered USB 5V Option
12V (USB retail)
Powered R232 12V
Powered Ethernet PoE 802.3af compliant Option
External power Option
supply

Lane/5000 9 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

Terminal size 186x110x42 mm
(7.3x4.3x1.7")

Weight 350 g (12.3 oz)

Environment Operating Temperature 0°C to 45°C (32°F to 113°F)
Storage Temperature -20°C to +55°C (-4°F to 131°F)
Operating Humidity 85% non-condensing at +40°C
(104°F)

Accessory Privacy shield Factory mounted Option

Security PCI PTS 4.x Online &
Offline ready

The terminal is intented for internal use only.

3_3_2 Power characteristics
The Lane/5000 can be powered by several ways:
An external power supply unit. See the list of the authorized
power supply units in §3_1 page 6.
By POE (Power over Ethernet)
By USB (5VDC or 12VDC)

POE (Power over Ethernet)
The power sourcing equipment must be compliant with IEEE802.3af
standard, class 0 which means 12.95W max. POE implementation in the
Lane 5000 can support both mode A and mode B.
USB
Lane/5000 needs 3.5W at 5V for good performances. Some options are
not supported at 5V (Dual head, camera, Wifi, Bluetooth).

WARNING
The Lane/5000 is not strictly compliant with standard USB
5V 500mA.
Functional test has to be performed with your equipment
to confirm that it can supply the required power and that
transactions can be done without issues. If not, it will be
necessary to use an external power supply unit.

Lane/5000 10 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

3_3_3 Terminal Connectivity

USB High speed USB Device in the single connector

Ethernet 10/100 Base T Ethernet is available on the
Lane/5000. It is recommanded to use TCP Protocol

RS232 It is a 2 wire interface on the Lane/5000 (Rx/Tx). It
can run up to 115200bps

3_3_4 WLAN (2.4 GHz / 5 GHz)
Standard 802.11 a/b/g/n

Frequency ISM band 2400 MHz to 2483.5 MHz
band 2.4 GHz (lowest channel 2402 MHz; highest channel
2480 MHz)

Type of
BPSK, QPSK, 16 – QAM, 64 – QAM
modulation

Number of
13 (20 MHz BW) / 9 (40 MHz BW)
channels

Frequency 5150 MHz to 5250 MHz; 5250 MHz
band 5 GHz to 5350 MHz; 5470 MHz to 5725 MHz

Type of (D)BPSK, (D)QPSK, 16 – QAM, 64 – QAM;
modulation 256 – QAM
Number of channels 19 (20 MHz BW) / 9 (40 MHz BW)

Max output power 13 dBm (2.4 GHz) / 18.4 dBm (5 GHz)

3_3_5 BLUETOOTH
Standard Bluetooth® + EDR

Frequency band ISM band 2400 MHz to 2483.5 MHz
Type of modulation GFSK, Pi/4 QPSK, 8 DPSK

Number of channels 79 (1 MHz BW)

Max output power 5.8 dBm

Lane/5000 11 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

Flip the terminal. There is one single port on the back for
power and communications.
Connect the cable on this port of the Lane/5000.
Connect the other end to the power supply unit.
Plug the power supply into the mains.

WARNING
The main port at the back must not be used to connect a
standard video HDMI cable.
Only connect cables validated for the Lane/5000 by
Ingenico.

Note: screws can be added by the customer to hold more firmly the
trapdoor and the connector (refer to their locations on the figure
above).
The terminal can be connected to the host by several ways, with
optional cables :
High speed USB device
Ethernet
RS232
Most of the cables used with iSC and iPP ranges are compatible with the
Lane/5000. We advise to check with your reseller their compatibility if
you plan to replace an iSC or an iPP by a Lane/5000.
Following are some examples of accessories that can be used to
connect the Lane/5000. This list is not exhaustive. Please contact your
reseller for more information.
Com Box kit installation (optional)
Reference : 296148891AD

This installation kit includes a communication cable (ref.
296141785AC) to connect the terminal to the Com Box, which
dispatches on standard communication connectors :
2 USB ports (1 Host, 1 Device)
1 RS485 serial link (not usable on Lane/5000)
1 RS232 serial link
2 Ethernet ports
1 power lead

Lane/5000 17 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

6_Maintenance
CAUTION
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.

6_1 Cleaning of the terminal
The outside of the terminals are susceptible to environmental
pollutants, as well as accidental spills or mishaps. It is just as important
to clean the outside of the Ingenico terminal, with a safe and approved
product, as it is to clean the inside. The Ingenico dual wipe has both a
cleaning wipe for removing everyday contaminants and a dry wipe to
completely remove any remaining dirt or solution.
Clean equipment will function better then equipment that has been
neglected. When used properly, Ingenico cleaning cards and wipes
should prolong equipment life and minimize card read errors.

Today’s monitors should not be cleaned with standard glass cleaners
that contain chemicals too harsh for these sensitive screens: plasma
television screens, LCD and LED monitors, touch screen monitors
and POS screens all fall under this category. Ingenico dual wipes
are designed specifically for these type of monitors; removing dust,
fingerprints, oils or other contaminants that will distort the image
on your screen. The Ingenico dual wipe has both a cleaning wipe for
removing everyday contaminants and a dry wipe to completely remove
any remaining dirt or solution.
This product works best when the screen is cool, so before use turn the
monitor/system off.

This product can be used by anyone who can use a card reader
terminal, just:
• Remove the Step 1 cleaning wipe from pouch.• Wipe down the screen
first, then the keypad, top and sides of the terminal.• Remove the Step
2 dry wipe from pouch.• Wipe down the screen first, then the keypad,
top and sides of the terminal.• You may use both wipes to clean other
areas of your POS equipment if necessary.• Discard the cleaning wipes
properly.

For more information, visit our website http://ingenico.cleaningcards.
com

Lane/5000 23 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

CAUTION
Do not use in any case, solvents, detergents or abrasive
products:
those materials might damage the plastic or electrical
contacts.

Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader

6_2 Transport and storage
Use the original packaging for storage or returning the unit.
Disconnect all cables from the terminal during the transport.

6_3 Troubleshooting
Device is not working
When sliding the card through the reader, make sure that the
magnetic stripe on the card is facing the Lane/5000 display
screen (see Swiping a Magnetic Stripe Card section 5.1.1)
Make sure that the Lane/5000 connector is fully inserted into
the back of the device.
Restart the device.
If you have another working Lane/5000 device, swap the
devices to determine if the problem is with the device, cable,
POS, or power supply.
If the Lane/5000 device is directly connected to a host, reset
the host by turning it off and back on again.

Magnetic Card Reader Does Not Work Properly

Swipe the card at a faster or middle steady speed.
Inspect the magnetic stripe on the card to make sure it is not
damaged or badly worn.
Security tag deactivation system could disturb the magnetic
card reader
To determine if the problem is with the card :
a. If your host device has a magnetic stripe reader, try
swiping the card there.
b. If you have another working Lane/5000 device, try
swiping the card there.

Lane/5000 24 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

Smart Card Reader Does Not Work Properly
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction
MicroSD Card Reader Does Not Work Properly
Make sure you have inserted correctly the microSD card into
the card reader.
Check that the card capacity is not higher than 32GB.
Micro SD hotplug is not recomended. Try to reboot the
Lane/5000
Stylus Does Not Work Properly
Make sure you use the correct stylus version corresponding
to the screen type. A resistive stylus will not work on a
capacitive screen.

WARNING
Changes or modifications to this device not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

6_4 Environment (WEEE, Batteries and
Packaging)
This product is labelled in accordance with European Directives
2012/19/UE concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.

The associated symbol means that WEEE and waste
batteries must not be thrown away but collected separately
and recycled.

Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your resellers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.

Lane/5000 25 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.

7_Standards
7_1 WARNING TO USERS IN THE
UNITED STATES
Federal Communication Commission Interference Statement 47 CFR
Section 15.105(b)
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following
measures :
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.

7_2 NO UNAUTHORIZED MODIFICA-
TIONS
Federal Communication Commission Interference Statement 47 CFR
Section 15.21.
Consult the dealer or an experienced radio/TV technician for help.

CAUTION
This equipment may not be modified, altered, or changed in
any way without signed written permission from Ingenico.
Unauthorized modification may void the equipment
authorization from the FCC and will void the Ingenico
warranty.

Lane/5000 26 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

“This Document is Copyright © 2018 by INGENICO Group. INGENICO
retains full copyright ownership, rights and protection in all material
contained in this document. The recipient can receive this document
on the condition that he will keep the document confidential and will
not use its contents in any form or by any means, except as agreed
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If such permission is granted, it will be subject to the condition that
the recipient ensures that any other recipient of this document, or
information contained therein, is held responsible to INGENICO for the
confidentiality of that information.

Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be
non-consistent with the present document.

All trademarks used in this document remain the property of their
rightful owners.”

Your contact

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Lane/5000 30 Copyright© 2018 Ingenico
900021971 R11 000 06/0818 All rights reserved

Document Created: 2019-07-18 16:19:38
Document Modified: 2019-07-18 16:19:38

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