User Manual

FCC ID: XKB-L5000CLV3

Users Manual

Download: PDF
FCCID_4380451

Lane/5000
User Guide




www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre


      Contents
1_Introduction                                                       4

2_Unpacking                                                          5

3_Recommendations                                                    6

           3_1 Safety                                                 6

           3_2 Security of your terminal
           (tampering attempt detection)                              7

           3_3 Main Characteristics                                   9

                3_3_1 Terminal                                        9

                3_3_2 Power characteristics                          10

                3_3_3 Terminal Connectivity                          11

                3_3_4 WLAN (2.4 GHz/5 GHz)                           11

                3_3_5 BLUETOOTH                                      11


4_Installation                                                      12

           4_1 Positioning the terminal                              12

           4_2 Connections                                           13


           4_3 Installing the Terminal                               14

                4_3_1 Installing SAM (Secure access module,
                optional)                                            14

                4_3_2 Installing MicroSD Card (optional)             15

                4_3_3 Connecting the terminal to the host            16


           4_4 USB port (optional)                                   19

           4_5 Stylus pen (optional)                                 19




Lane/5000                           2           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                       All rights reserved


5_Daily use                                                        20

           5_1 Card reading                                         20

                5_1_1 Swiping a card                                20

                5_1_2 Inserting a smart terminal                    20

                5_1_3 Reading a contactless card                    20

           5_2 Keyboard details and functionality                   21

           5_3 Signature capture (optional)                         22
           5_4 Audio jack (optional)                                22

6_Maintenance                                                      23

           6_1 Cleaning of the terminal                             23

           6_2 Transport and storage                                24

           6_3 Troubleshooting                                      24

           6_4 Environment
           (WEE, Batteries and Packaging)                           25

7_Standards                                                        26

           7_1 WARNING TO USERS IN THE 		
           UNITED STATES                                            26

           7_2 NO UNAUTHORIZED
           MODIFICATIONS                                            26

           7_3 ANTENNA REQUIREMENT                                  27

           7_4 WARNING TO USERS IN THE 		
           CANADA                                                   27

           7_5 WARNING TO USERS IN JAPAN                            27


           7_6 Markings                                             27
                                                                    28




Lane/5000                           3          Copyright© 2018 Ingenico
900021971 R11 000 06/0818                      All rights reserved


1_Introduction
Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.




          WARRANTY / SECURITY
          To benefit from the guarantee-related product, and to
          respect the security, we ask you to use only the Ingenico
          power supply entrusting maintenance operations only to an
          authorized person.
          Failure to comply with these instructions will void the
          manufacturer’s responsibility.




          This symbol indicates an important Warning.




          This symbol indicates a piece of advice.




Lane/5000                           4          Copyright© 2018 Ingenico
900021971 R11 000 06/0818                      All rights reserved


2_Unpacking
According to the model, the following items are included in the
packaging box (including optional accessories):


   The terminal                                 The installation guide




The box may also include the following items depending on your
working configuration:
        Cable (specific to your connectivity requirements)
        Power supply unit and power cord
        A stylus and its holder
        Screws to fix the main cable and the trap door


          CAUTION
          The power supply unit provided with your equipment is
          designed for it. It is certified with the Lane/5000. Do not
          use any other power supply.


          ADVICE
          Keep the packaging. It must be re-used whenever the
          terminal is shipped.




Lane/5000                           5          Copyright© 2018 Ingenico
900021971 R11 000 06/0818                      All rights reserved


3_Recommendations
      3_1 Safety

Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.


Power supply unit

          CAUTION
          Only use the power supply AC/DC provided with Lane/5000
          (8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power
          provided by a cash register limited power source (LPS).



Authorized power supply units :

 Power Supply                 Supplier      Electrical        Ingenico
                    Type
 Unit Supplier               reference    characteristics   part number

 PHIHONG
                            PSM32W-         8VDC 4A
 TECHNOLOGY      Desktop                                    296186619
                            080              Class V
 Co. Ltd

                          PSC16A-
 PHIHONG                  080L6IN-R                         296196003
                                            8VDC 2A
 TECHNOLOGY      Wallplug PSC16E-
                                            Class VI        296199611
 Co. Ltd                  080L6IN-R
 PHIHONG
                            PSM24W-         8VDC 3A
 TECHNOLOGY      Desktop                                    296198809
                            080L6IN-R       Class VI
 Co. Ltd

 PHIHONG
                            PSAC30U-       12VDC 2,5A
 TECHNOLOGY      Desktop                                    296204884AB
                            120L6INA-R       Class VI
 Co. Ltd



PSU class VI must be used in US.




Lane/5000                             6            Copyright© 2018 Ingenico
900021971 R11 000 06/0818                          All rights reserved


           CAUTION
           Use only the power supply specified for this product and
           certified for the country of use. If the power supply is not
           provided with the product, please contact your reseller.

Desktop Power Supply units have to be connected to the mains with
one of these cables:
                 Power cord 189609046 (European plug)
                 Power cord 188413214 (US plug)
           CAUTION
           Lithium battery cell
           The terminal is fitted with a lithium battery cell which is
           not accessible to the user. Only a qualified technician is
           authorized to open the unit and change this component.
           Risk of explosion if the battery is replaced by an incorrect
           type. Dispose of used battery according to the instructions.

Electrical power supply network
The electrical outlet must meet the following criteria :
       Must be installed near the equipment and easily accessible;
       Must meet standards and regulations in the country of use.
       For type A plug, the protection of the installation must be set
       to 20 A.
Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation
of the device.

      3_2 Security of your terminal
      (tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.




Lane/5000                             7           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                         All rights reserved


Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal.
Your terminal detects any “tampered state”. In this state the terminal
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.




                                                       Warranty label
                                                       (under the
                                                       trapdoor)




           WARNING
           If the warranty label is torn or removed, the warranty will
           be void.


           CAUTION
           Positioning of the Lane/5000 on check stand must be in
           such a way to make cardholder PIN (Personal Identification
           Number) spying infeasible.
           Installing device on an adjustable stand must be in such a
           way that consumers can swivel the terminal sideways and/
           or tilt it forwards/backwards to a position that makes visual
           observation of the PIN-entry process difficult.
           Positioning of in-store security cameras such that the PIN-
           entry keypad is not visible.
           NEVER ask the customer to divulge their PIN Code.
           Customers should be advised to ensure that they are not
           being overlooked when entering their PIN Code




Lane/5000                             8           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                         All rights reserved


         3_3 Main Characteristics
           3_3_1 Terminal

 Processor      Application &       Cortex A5 64 bits
                Crypto processor

 Memory         Internal            512 MB Flash, 512 MB RAM
                External            MicroSD up to 32GB               Option

 OS                                 Telium Tetra OS

 SAM                                3

 Cards readers Magstripe            ISO 1/2/3, 500K lifespan
                Smart card          EMV Level 1, 500K lifespan
                Contactless         EMV Level 1 compliant

 Display        Color               3.5" backlit LCD, HVGA
                                    (480 x 320 pixels)

 Touchscreen    Resistive           Finger & stylus (300k lifespan
                                    signature)
                Capacitive          Finger & stylus (1000k lifes-    Option
                                    pan signature)

 Keypad                             15 keys, raised Marking,
                                    backlit

 Audio          Buzzer
                Audio jack          Stereo                           Option
                Speaker             Mono                             Option

 Video          Video accelerator    H264 codec

 Terminal       Wired                Ethernet 10/100 base T
                Wireless             Wi-Fi
 connectivity                        Bluetooth

 Terminal       USB                 USB Host
 connections                        2nd USB Host                     Option
                                    USB Slave
                Serial              1 R232

 Power supply Powered USB            5V                               Option
                                     12V (USB retail)
                Powered R232         12V
                Powered Ethernet     PoE 802.3af compliant            Option
                External power                                        Option
                supply




Lane/5000                               9               Copyright© 2018 Ingenico
900021971 R11 000 06/0818                               All rights reserved


 Terminal size                           186x110x42 mm
                                         (7.3x4.3x1.7")

 Weight                                  350 g (12.3 oz)

 Environment     Operating Temperature   0°C to 45°C (32°F to 113°F)
                 Storage Temperature     -20°C to +55°C (-4°F to 131°F)
                 Operating Humidity      85% non-condensing at +40°C
                                         (104°F)

 Accessory       Privacy shield          Factory mounted                  Option

 Security                                PCI PTS 4.x Online &
                                         Offline ready



The terminal is intented for internal use only.


            3_3_2 Power characteristics
The Lane/5000 can be powered by several ways:
       An external power supply unit. See the list of the authorized
       power supply units in §3_1 page 6.
       By POE (Power over Ethernet)
       By USB (5VDC or 12VDC)

POE (Power over Ethernet)
The power sourcing equipment must be compliant with IEEE802.3af
standard, class 0 which means 12.95W max. POE implementation in the
Lane 5000 can support both mode A and mode B.
USB
Lane/5000 needs 3.5W at 5V for good performances. Some options are
not supported at 5V (Dual head, camera, Wifi, Bluetooth).


            WARNING
            The Lane/5000 is not strictly compliant with standard USB
            5V 500mA.
            Functional test has to be performed with your equipment
            to confirm that it can supply the required power and that
            transactions can be done without issues. If not, it will be
            necessary to use an external power supply unit.




Lane/5000                                10                Copyright© 2018 Ingenico
900021971 R11 000 06/0818                                  All rights reserved


            3_3_3 Terminal Connectivity

 USB                High speed USB Device in the single connector

 Ethernet           10/100 Base T Ethernet is available on the
                    Lane/5000. It is recommanded to use TCP Protocol

 RS232              It is a 2 wire interface on the Lane/5000 (Rx/Tx). It
                    can run up to 115200bps

            3_3_4 WLAN (2.4 GHz / 5 GHz)
 Standard              802.11 a/b/g/n

 Frequency             ISM band 2400 MHz to 2483.5 MHz
 band 2.4 GHz          (lowest channel 2402 MHz; highest channel
                       2480 MHz)

 Type of
                       BPSK, QPSK, 16 – QAM, 64 – QAM
 modulation

 Number of
                       13 (20 MHz BW) / 9 (40 MHz BW)
 channels

 Frequency             5150 MHz to 5250 MHz; 5250 MHz
 band 5 GHz            to 5350 MHz; 5470 MHz to 5725 MHz

 Type of               (D)BPSK, (D)QPSK, 16 – QAM, 64 – QAM;
 modulation            256 – QAM
 Number of channels    19 (20 MHz BW) / 9 (40 MHz BW)

 Max output power      13 dBm (2.4 GHz) / 18.4 dBm (5 GHz)


            3_3_5 BLUETOOTH
 Standard                     Bluetooth® + EDR

 Frequency band               ISM band 2400 MHz to 2483.5 MHz
 Type of modulation           GFSK, Pi/4 QPSK, 8 DPSK

 Number of channels           79 (1 MHz BW)

 Max output power             5.8 dBm




Lane/5000                            11           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                         All rights reserved


4_Installation
           4_1 Positioning the terminal
Install the terminal on a flat surface, with an easy access to an electrical
outlet. Place the terminal away from any heat source and protected
from dust, vibrations and electromagnetic radiations (away from video
terminals, PC, anti-shoplifting barriers ...). The terminal is exclusively
made for indoor use.
The Lane/5000 device may be mounted on a flat surface, wall, or
customer stand.

           CAUTION
           Do not place the Lane/5000 device on a PC monitor, adjacent
           to an electronically active security tag deactivation system,
           or near other sources of magnetic fields.


The Lane/5000 device must be at least 30 centimeters (12 inches)
away from an electronically active type of security tag deactivation
pad.
     An electronically active system sends out a powerful and
     potentially disruptive signal to deactivate the security tag. If
     the Lane/5000 device is placed too close to the system’s pad, or
     placed above the pad, the product may not work properly.
     A passive system is a permanent magnet type that does not send
     out a signal. This type should not affect the Lane/5000 device.

Operating conditions

  Ambient temperature               from 0°C to +45°C

  Max relative humidity             85% RH non-condensing at +40°C

  Max altitude                      2000 m


Storage conditions

  Storage temperature               -20°C, +55°C

  Max relative humidity             85% at +55°C




Lane/5000                              12           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                           All rights reserved


                  4_2 Connections
Here are all the connections on the terminal.
The SAMs and the Micro SD.




    A type USB port
    (Optional)*


Multipoint connector
(Power Supply and
                                                             SAM2 (Optional)*
communications)


     µSD(Optional)*
                                                             Speaker
                                                             (Optional)*
   SAM1 (Optional)*

                                                             SAM3 (Optional)*




* according to the model                                    3.5mm audio jack
                                                               (Optional)*




                                                 Front view of the Audio Jack




Lane/5000                           13          Copyright© 2018 Ingenico
900021971 R11 000 06/0818                       All rights reserved


               4_3 Installing the Terminal
                    4_3_1 Installing SAM (Secure access
                    module, optional)

          CAUTION
          Before starting, switch off the terminal by disconnecting the
          cable.


Perform the following operations:

         Open the trapdoor
             Unclip the trapdoor by pushing down on the clip 1 with
             your finger as shown on the figure hereafter.
             Then lift the trapdoor to remove it.



                               1




         Insert the SAM Card into the slot marked 1 , 2 or 3 .
         Take care to ensure that the SAM Card is inserted in the
         correct manner. The cut corner must be positioned as
         indicated on the figure below.
                                   Cut corner




                                      2
                      1                         3




Lane/5000                              14       Copyright© 2018 Ingenico
900021971 R11 000 06/0818                       All rights reserved


         Close down side trapdoor
         To close the trapdoor, put the trapdoor onto the bottom
         casing, and then push it upward to clip it.


          CAUTION
          Do not use any tools when installing or removing the SAM
          Card.


                    4_3_2 Installing MicroSD Card
                    (optional)

          CAUTION
          Before starting, switch off the terminal by disconnecting the
          cable.


Perform the following operations:

         Open the trapdoor
             Unclip the trapdoor by pushing down on the clip 1 with
             your finger as shown on the figure hereafter.
             Then lift the trapdoor to remove it.



                              1




         Slide the metallic part on the left and lift it up to open the
         card holder, marked (SD)

         Insert completely the MicroSD Card into the slot as indicated
         on the figure.
         The contacts must be positioned down side.




Lane/5000                           15          Copyright© 2018 Ingenico
900021971 R11 000 06/0818                       All rights reserved


         Close down the card holder and push it to the right until it
         clicks shut.




         Close down side trapdoor.
         Put the trapdoor onto the bottom casing, and then push it
         upward to clip it.


                     4_3_3 Connecting the terminal to the
                     host

          CAUTION
          Connecting must be made when the terminal is powered off.



            Trapdoor screw
               (optional)
                                                            Connector
                                                         screws (below
                                                           the handle,
                                                            optional)




Lane/5000                          16          Copyright© 2018 Ingenico
900021971 R11 000 06/0818                      All rights reserved


         Flip the terminal. There is one single port on the back for
         power and communications.
         Connect the cable on this port of the Lane/5000.
         Connect the other end to the power supply unit.
         Plug the power supply into the mains.

           WARNING
          The main port at the back must not be used to connect a
          standard video HDMI cable.
          Only connect cables validated for the Lane/5000 by
          Ingenico.

Note: screws can be added by the customer to hold more firmly the
trapdoor and the connector (refer to their locations on the figure
above).
The terminal can be connected to the host by several ways, with
optional cables :
      High speed USB device
      Ethernet
      RS232
Most of the cables used with iSC and iPP ranges are compatible with the
Lane/5000. We advise to check with your reseller their compatibility if
you plan to replace an iSC or an iPP by a Lane/5000.
Following are some examples of accessories that can be used to
connect the Lane/5000. This list is not exhaustive. Please contact your
reseller for more information.
       Com Box kit installation (optional)
       Reference : 296148891AD

       This installation kit includes a communication cable (ref.
       296141785AC) to connect the terminal to the Com Box, which
       dispatches on standard communication connectors :
             2 USB ports (1 Host, 1 Device)
             1 RS485 serial link (not usable on Lane/5000)
             1 RS232 serial link
             2 Ethernet ports
             1 power lead




Lane/5000                           17           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                        All rights reserved


                                                                           Connector
                                                                           for terminal
                              USB device
Power lead RS485                                 USB host
                     Ethernet ports
                RS232

    RS232 cable (optional)
    References: 296114811AB (length 2m)
                296114928AB (length 5m)
                                                            Power supply unit

     Connector for terminal




    USB cable (optional)
    References: 296111170AD (length 2m)
                296114303AD (length 4m)
                                                            Power supply unit

    Connector for terminal




    USB powered 12V cable (optional)
    References: 296178419AB (length 2m)

    Connector for terminal



                              Special USB Shielded cable
                                                                                 12 V

    Ethernet cable (optional)
    Reference : 296114829AC (length 2m)
                                                            Power supply unit

    Connector for terminal




                                                            Ethernet connector




Lane/5000                                    18              Copyright© 2018 Ingenico
900021971 R11 000 06/0818                                    All rights reserved


               4_4 USB port (optional)
  There is an A type USB connector on the terminal, located on the rear
  side, below the contactless antenna (see picture hereafter).
  Open the rubber trap to access it.
  This port manages Host connections, to connect an USB flash drive
  or another device.




               4_5 Stylus Pen (optional)
  The stylus pen and its holder must be installed on the left side of
  the terminal.
  Remove the adhesive protection, insert the pin of the holder inside
  the Kensington hole, and press firmly in place.
  A magnet in the holder keeps the stylus in position.
  Use the stylus type corresponding to the screen type (resistive or
  capacitive)
                   Part numbers : 296219137 – for resistive stylus kit
                   (grey Soft Grip)

                            296219158 – for capacitive stylus kit (RED
                            Soft Grip)




              WARNING
              We recommend to the customer to provide guidance to
              the cardholder as to avoid having his card close to any
              magnets on the device since the card may be damaged.
              There is one magnet in the stylus and another in its
              holder.




Lane/5000                              19        Copyright© 2018 Ingenico
900021971 R11 000 06/0818                        All rights reserved


5_Daily use
          5_1 Card reading
                   5_1_1 Swiping a card
  Insert the card manually in the reader,
  magnetic stripe facing the main body of
  the terminal, and slide the card from the
  rear to the front in a continuous motion for
  best results.

  When sliding the card through the reader,
  make sure that the magnetic stripe on the
  card is facing the Lane/5000 display screen
  (see Swiping a Magnetic Stripe Card).



          Swipe the card with constant speed, neither too slowly nor
          too fast, to maximize the reading efficiency



                        5_1_2 Inserting a smart card
  Chip cards should be inserted into your
  terminal as illustrated with the chip facing
  up and into the card reader.




                        5_1_3 Reading a contactless card
  Bring the card to the active zone above the
  contactless logo (at about 1cm).

  Keep the card close to the contactless logo
  during the transaction.




Lane/5000                           20           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                        All rights reserved


Your contactless reader provides four contactless status lights located
above the contactless logo.
   When a contactless transaction is started
   the first (left hand) status light will be lit
   steadily; this indicates that the contactless
   is in use but a card is not being read.
   When a contactless card is presented
   to the contactless active zone during a
   transaction the second, third and fourth                          Contactless
   status lights will be lit in turn. The card                       status lights
   read is successful when all four status
   lights are lit and a confirmation tone can
   be heard.

             CAUTION
             Do not stick any label onto the contactless active zone. It
             can decrease contactless efficiency.


             CAUTION
             Avoid metallic parts around the contactless area.


                   5_2 Keyboard details and
                       functionality




The red key cancels the procedure   The yellow key     The green key validates input
in progress                         cancels the last   selections and information.
                                    character          It is also used to switch on the
                                                       terminal




Lane/5000                                  21            Copyright© 2018 Ingenico
900021971 R11 000 06/0818                                All rights reserved


               5_3 Signature capture (optional)
  The signature capture is handled with the optional stylus.
  Make sure that the correct stylus type (resistive or capacitive) is
  used with the corresponding touchscreen type, as a resistive stylus
  is not working with a capacitive screen.




               5_4 Audio jack (optional)
  The audio jack      is located next to the smart card reader.
  This option is not designed to play music, but to facilitate the use of
  the Lane/5000.
  The audio connector is a standard 3.5mm Audio jack, (impedance
  is 32 ohms)




                                      audio
                                      connector




Lane/5000                            22           Copyright© 2018 Ingenico
900021971 R11 000 06/0818                         All rights reserved


6_Maintenance
           CAUTION
           Before making any operations of maintenance in the
           terminal, make sure that the power supply is disconnected.



           6_1 Cleaning of the terminal
The outside of the terminals are susceptible to environmental
pollutants, as well as accidental spills or mishaps. It is just as important
to clean the outside of the Ingenico terminal, with a safe and approved
product, as it is to clean the inside. The Ingenico dual wipe has both a
cleaning wipe for removing everyday contaminants and a dry wipe to
completely remove any remaining dirt or solution.
Clean equipment will function better then equipment that has been
neglected. When used properly, Ingenico cleaning cards and wipes
should prolong equipment life and minimize card read errors.

Today’s monitors should not be cleaned with standard glass cleaners
that contain chemicals too harsh for these sensitive screens: plasma
television screens, LCD and LED monitors, touch screen monitors
and POS screens all fall under this category. Ingenico dual wipes
are designed specifically for these type of monitors; removing dust,
fingerprints, oils or other contaminants that will distort the image
on your screen. The Ingenico dual wipe has both a cleaning wipe for
removing everyday contaminants and a dry wipe to completely remove
any remaining dirt or solution.
This product works best when the screen is cool, so before use turn the
monitor/system off.

This product can be used by anyone who can use a card reader
terminal, just:
• Remove the Step 1 cleaning wipe from pouch.• Wipe down the screen
first, then the keypad, top and sides of the terminal.• Remove the Step
2 dry wipe from pouch.• Wipe down the screen first, then the keypad,
top and sides of the terminal.• You may use both wipes to clean other
areas of your POS equipment if necessary.• Discard the cleaning wipes
properly.

For more information, visit our website http://ingenico.cleaningcards.
com




Lane/5000                             23            Copyright© 2018 Ingenico
900021971 R11 000 06/0818                           All rights reserved


          CAUTION
          Do not use in any case, solvents, detergents or abrasive
          products:
          those materials might damage the plastic or electrical
          contacts.

      Avoid exposing the terminal to the direct rays of the sun.
      Do not put anything into the slot of the smart card reader

          6_2 Transport and storage
      Use the original packaging for storage or returning the unit.
      Disconnect all cables from the terminal during the transport.


          6_3 Troubleshooting
Device is not working
        When sliding the card through the reader, make sure that the
        magnetic stripe on the card is facing the Lane/5000 display
        screen (see Swiping a Magnetic Stripe Card section 5.1.1)
        Make sure that the Lane/5000 connector is fully inserted into
        the back of the device.
        Restart the device.
        If you have another working Lane/5000 device, swap the
        devices to determine if the problem is with the device, cable,
        POS, or power supply.
        If the Lane/5000 device is directly connected to a host, reset
        the host by turning it off and back on again.


Magnetic Card Reader Does Not Work Properly

        Swipe the card at a faster or middle steady speed.
        Inspect the magnetic stripe on the card to make sure it is not
        damaged or badly worn.
        Security tag deactivation system could disturb the magnetic
        card reader
        To determine if the problem is with the card :
          a. If your host device has a magnetic stripe reader, try
          swiping the card there.
          b. If you have another working Lane/5000 device, try
          swiping the card there.




Lane/5000                           24          Copyright© 2018 Ingenico
900021971 R11 000 06/0818                       All rights reserved


Smart Card Reader Does Not Work Properly
        Make sure you have inserted correctly the smart card into
        the smart card reader and removed the card only after the
        transaction
MicroSD Card Reader Does Not Work Properly
        Make sure you have inserted correctly the microSD card into
        the card reader.
        Check that the card capacity is not higher than 32GB.
        Micro SD hotplug is not recomended. Try to reboot the
        Lane/5000
Stylus Does Not Work Properly
        Make sure you use the correct stylus version corresponding
        to the screen type. A resistive stylus will not work on a
        capacitive screen.

           WARNING
           Changes or modifications to this device not expressly
           approved by the party responsible for compliance could
           void the user’s authority to operate the equipment.


6_4 Environment (WEEE, Batteries and
Packaging)
This product is labelled in accordance with European Directives
2012/19/UE concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.


           The associated symbol means that WEEE and waste
           batteries must not be thrown away but collected separately
           and recycled.



Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your resellers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.




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Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.

7_Standards
           7_1 WARNING TO USERS IN THE
           UNITED STATES
Federal Communication Commission Interference Statement 47 CFR
Section 15.105(b)
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following
measures :
  Reorient or relocate the receiving antenna.
  Increase the separation between the equipment and receiver.
  Connect the equipment into an outlet on a circuit different from that
  to which the receiver is connected.

           7_2 NO UNAUTHORIZED MODIFICA-
           TIONS
Federal Communication Commission Interference Statement 47 CFR
Section 15.21.
  Consult the dealer or an experienced radio/TV technician for help.

           CAUTION
           This equipment may not be modified, altered, or changed in
           any way without signed written permission from Ingenico.
           Unauthorized modification may void the equipment
           authorization from the FCC and will void the Ingenico
           warranty.




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900021971 R11 000 06/0818                          All rights reserved


           7_3 ANTENNA REQUIREMENT
Federal Communication Commission Interference Statement 47 CFR
Section 15.203.This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.

           7_4 WARNING TO USERS IN THE
           CANADA
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions : (1) this
device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas
produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre                         le                      fonctionnement.
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved       for     the     transmitter       by    Industry      Canada.
To reduce potential radio interference to other users, the antenna
type and its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d’Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d’un type et d’un gain
maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada.
Dans le but de réduire les risques de brouillage radioélectrique à
l’intention des autres utilisateurs, il faut choisir le type d’antenne et
son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.)
ne dépasse pas l’intensité nécessaire à l’établissement d’une communication
satisfaisante.
           7_5 WARNING TO USERS IN JAPAN
Japanese Radio Law and Japanese Telecommunications Business Law
Compliance.
This device is granted pursuant to the Japanese Radio Law (           )
and the Japanese Telecommunications Business Law (                  )
This device should not be modified (otherwise the granted designation
number will become invalid.



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          7_5 Markings
The CE marking indicates that the terminal complies with harmonized
standards and requirements of European Directives on:

        Radio and Telecommunications Terminal Equipment (R&TTE)
        the protection of the health and the safety of the user and any
        other person.
        the protection requirements with respect to electromagnetic
        compatibility.
        RoHS (Restriction of Hazardous Substances)

               The CE marking is the manufacturer’s declaration that
               the product meets the requirements of the applicable
               EC directives. The CE mark is a mandatory conformity
               marking for certain products sold within the European
               Economic Area (EEA).

               This TÜV symbol shows consumers at a glance that a
               product has been examined by neutral experts and that
               there are no safety concerns.

            The UL mark appears on end products and complete
            components suitable for factory and field installation. All
            of the products carrying these marks are coveredby our
            Follow-Up Services program to determine that products
            continue to be manufactured in compliance with UL’s
            safety requirements.

            The RCM mark will be the only mark to indicate compliance
            with the Australian Communications and Media Authority’s
            (ACMA) regulatory arrangements for telecommunications,
            radio, EMC and electromagnetic energy (EME).

            Double insulated or class 2 electrical appliances are
            products that have been designed in a way so as not to
            require a safety connection to electrical earth (These
            products must NOT have a safety connection to Earth).

            This logo indicates that the product operates with a
            continuous voltage. This symbol is followed by the ratings
            (voltage and current for instance).




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             Indoor use symbol.



             Mark indicating a power supply meets the Level VI
             requirements.




            India’s Compulsory      Registration    Scheme      (CRS)   for
            Electronic Products.



             This logo indicates that the product operates with an
             alternative voltage. This symbol is followed by the ratings
             (voltage and current for instance).

             The Electrical Appliance and Material Safety Law applies
             to enterprises that manufacture or import products in
             Japan.


            China Compulsory Certification (CCC) is similar to other
            certifications for product quality standardization–such as
            the European CE system.




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“This Document is Copyright © 2018 by INGENICO Group. INGENICO
retains full copyright ownership, rights and protection in all material
contained in this document. The recipient can receive this document
on the condition that he will keep the document confidential and will
not use its contents in any form or by any means, except as agreed
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If such permission is granted, it will be subject to the condition that
the recipient ensures that any other recipient of this document, or
information contained therein, is held responsible to INGENICO for the
confidentiality of that information.

Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be
non-consistent with the present document.

All trademarks used in this document remain the property of their
rightful owners.”


                              Your contact




www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre




Lane/5000                                           30                  Copyright© 2018 Ingenico
900021971 R11 000 06/0818                                               All rights reserved



Document Created: 2019-07-18 16:19:38
Document Modified: 2019-07-18 16:19:38

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