User manual 1

FCC ID: XKB-D5000M00

Users Manual

Download: PDF

FCCID_3014820

Contents
1_Introduction 4

2_Unpacking 5

3_Recommendations 6

3_1 Safety / Sicherheit 6
3_1_1 Safety 6

3_1_2 Sicherheit 7

3_2 Telephone emergency, hanging up 8

3_3 Security of your terminal
(tampering attempt detection) 8

3_4 Desk series : Fixed Installation 9

3_5 Characteristics 9
3_5_1 Main Characteristics 9

3_5_2 Haupteigenschaften 11

4_Installation 12

4_1 Positioning the terminal 12

4_2 Aufstellung des Terminals 12

4_3 Connections 13

4_4 Installing the Terminal -
Cable fixing 14
4_4_1 Kit Magic Box installation (optional) 16

4_5 Installing SAM
(Secure access module) 19

Desk Series 2 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

4_6 Installing MicroSD Card (optional) 20

4_7 Installing SIM for GPRS (optional) 21

4_8 Installing SAM3 (optional) 22

4_9 Installing 2nd SIM for GPRS
(optional) 23

5_Installing a paper roll 24

6_Daily use 26

6_1 Keypad functions 26

6_2 Adjusting the contrast
(B&W display only) 27

6_3 Card insertion 27

6_3_1 Swiping a card 27

6_3_2 Inserting a chip card 27

6_3_3 Reading Contacless (Optional) 28

6_3_4 Headphone output (Optional) 29

7_Maintenance / Wartung 29

7_1 Paper roll 29

7_2 Cleaning of the terminal 30

7_3 Transport and storage 31

7_4 Troubleshooting 31

7_5 Troubleshooting 32

8_Markings 32

8_1 FCC/IC Compliance 34

Desk Series 3 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

1_Introduction
Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: It gives you
the necessary information about safety precautions, unpacking,
installation, and maintenance of your terminal.

WARRANTY / SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the power
supply delivered in box with the product, entrusting
maintenance operations only to an authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.

GARANTIE / SICHERHEIT
Um bestmöglich von dem garantierten Produkt zu profitieren
und die Sicherheitsbedingungen zu gewährleisten, bitten wir
Sie ausschließlich das der Verpackung beiliegende Netzteil
zu benutzen und ausschließlich befugte Personen mit der
Wartung zu beauftragen.
Bei Nichtbeachtung dieser Anweisung erlischt die
Haftbarkeit des Herstellers.

This symbol indicates an important Warning.

Dieses Symbol weist auf eine wichtige Warnung.

This symbol indicates a piece of advice.

Desk Series 4 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

ADVICE Keep the packaging. It must be re-used whenever
the terminal is shipped.

3_Recommendations
3_1 Safety / Sicherheit
3_1_1 Safety
Power on/Power down – Emergency stop
To power on or power down the terminal connect or disconnect the
power supply from the electric outlet.

Lithium battery cell
The terminal is fitted with a lithium battery cell which is not accessible
to the user. Only a qualified technician is authorized to open the unit
and change this component.
Electrical power supply network
The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use;
For type A plug, the protection of the installation must be set
to 20 A.
Except for Norway do not connect on an IT electrical network.
Telephone network
The phone network must comply with standards and regulations in the
country of use
Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Electronic health appliances
According to the model your terminal could be a radio transmitter which
may interfere with health appliances, such as hearing aids, pacemaker,
hospital equipment, etc. Your doctor or the equipment manufacturer
will be able to provide you with appropriate advice.

Desk Series 6 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation
of the terminal.
Le réseau téléphonique doit être conforme aux normes et
réglementations en vigueur dans le pays d’utilisation.

3_1_2 Sicherheit
Power ein/Power aus – Nothalt
Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das
Netzkabel aus der Steckdose.
Lithium-Batterie
Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den
Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box
zu öffnen, um die Komponente zu ersetzen.

Anschluss an das Stromnetz
Die Steckdose muss die folgenden Kriterien erfüllen:
In der Nähe des Geräts befinden und leicht zugänglich
Erfüllt die Normen und Vorschriften im Einsatzland
Typ-A Stecker müssen mit 20A abgesichert sein.
Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz
anschließen.
Telefonnetz
Einen Telefonstecker gemäß den Normen und Vorschriften des
Benutzerlandes bereitstellen.

Explosionsgefährdung
Einige Vorschriften beschränken den Einsatz von Funkgeräten
in Chemieanlagen, Kraftstofflagern und anderen Standorten mit
Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten.
Das Terminal muss durch eine Abdeckung geschützt werden, die für
den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und
zertifiziert ist.
Elektronik Gesundheit
Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische
Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung,
usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie
entsprechend zu beraten.
Die untere Gehäuseabdeckung
Sie befindet sich unter dem Terminal und muss bei normalem
Terminalbetrieb angebracht sein.

Desk Series 7 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

3_2 Telephone emergency, hanging up
You have an urgent call to make, when terminal hangs on the line.
Perform as follow in order to get a dial tone…
Place the handset in the hang up position and:
Press the red key (=cancel)
Or disconnect the power supply from the mains
Or disconnect the terminal telephone connector from the
telephone line socket, and place the telephone connector
into the telephone line socket.
You will get a dial tone within 6 seconds.

3_3 Security of your terminal (tampe-
ring attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader, or any other part of your terminal.
Such checks would provide warning of any unauthorized modifications
to your terminal, and other suspicious behavior of individuals that
have access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal will repeatedly flash the message” Alert
Irruption!” and further use of the terminal will not be possible. If you
observe the “Alert Irruption!” message, you should contact the terminal
helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
Your device is also available with PCI PTS compliant pin-shield:

Desk Series 8 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

CAUTION
Positioning of the terminal on check stand must be in such
a way to make cardholder PIN (Personal Identification
Number) spying infeasible. Installing device on an adjustable
stand must be in such a way that consumers can swivel the
terminal sideways and/or tilt it forwards/backwards to a
position that makes visual observation of the PIN-entry
process difficult. Positioning of in-store security cameras
such that the PIN-entry keypad is not visible. NEVER ask the
customer to divulge their PIN Code. Customers should be
advised to ensure that they are not being overlooked when
entering their PIN Code.

3_4 Desk series : Fixed Installation
If the device is to be used in a situation where it is not possible for the
cardholder to pick up and shield their PIN entry themselves, the
device may be used without PIN shield, but it must be installed in the
following manner:
a) The device must be angled at 45 or more, so that oversight of the PIN
entry from the rear of the device is not possible.
b) The device must either be fitted in a swivel stand – so that the
customer can position the device in the best angle to prevent oversight
– or the device must be fixed in the best possible position to prevent
oversight if such a generic position exists in the specific environment
to which the device is installed.
c) The device environment must be accompanied with conspicuous
notices and educational material which informs the customer to shield
their PIN during PIN entry.
d) The device must be deployed so that oversight from other
customers, either in different payment lanes, or in other areas of
the shopping environment, is prevented. This may be achieved
through the placement of the lanes and device , so that the customer
is automatically positioned between the device keypad and other
customers. Alternatively, it may be achieved by the environment in
which the device is installed, so that the checkout itself shields the PIN
entry process.
e) The terminal is exclusively made for indoor use If the above
conditions are not fulfilled, the device with PIN shield must be used.

3_5 Characteristics / Haupteigenschaften
3_5_1 Main Characteristics
Terminal

Weight (w/o paper roll) about 310 g to 340 g full option

Size 187 x 82 x 68 mm (l x w x h)

Desk Series 9 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

Power supply unit (wall mounted)

Weight approx 115 g

Size approx 77 x 25 x 89 mm (L x w x h)

Class Class II equipment

Input voltage AC 230V 50-60Hz

Output voltage DC 8V 2A

The power supply unit is especially designed by the manufacturer for
its terminals, do not use another one.
Desktop power supply unit

Weight approx 230 g (without mains cable)

Size approx 115 x 52 x 32 mm (L x w x h)

Class Class II equipment

Input voltage AC 115-230V 50-60Hz

Output voltage DC 8V 4A

Accordance terminal / type of power supply

Label on terminal Type power supply

8V 2A Plug power supply (wall mounted)
(OUTPUT 8V - 2A) or
Desktop power supply (OUTPUT 8V - 4A)

8V 4A Desktop power supply (OUTPUT 8V -
4A)

Cable length

Label on terminal Type power supply (wall mounted)

Power block cable approx 1,8 m

Telephone cable approx 3 m

Desk Series 10 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

3_5_2 Haupteigenschaften
Terminal

Gewicht 310 g bis 340 g bei allen Optionen

Größe 187 x 82 x 68 mm (L x B x H)

Netzteil (an der Wand angebracht)

Gewicht ungefähr 115 g (ohne Netzkabel)
Größe ungefähr 75 x 25 x 89 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung AC 230V 50-60Hz

Ausgangsspannung DC 8V 2A

Der Netzteil wurde speziell vom Hersteller für seine Terminals
entworfen und muss mit diesen benutzt werden.

Büronetzadapter

Gewicht ungefähr 230 g (ohne Netzkabel)

Größe ungefähr 111 x 52 x 32 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung AC 115-230V 50-60Hz

Ausgangsspannung DC 8V 4A

Dazugehöriges Terminal / Netzteiltyp

Label terminal Netzteiltyp
8V 2A Plug Netzadapter (Befestigung an der
Wand) (OUTPUT 8V 2A) oder
Büronetzadapter (OUTPUT 8V 4A)

8V 4A Büronetzadapter (OUTPUT 8V 4A)

Desk Series 11 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

Kabellänge

Netzteilkabel ungefähr 1,8 m

Telefonkabel ungefähr 3 m

4_Installation
4_1 Positioning the terminal
Install the terminal on a flat surface, with an easy access to an
electrical outlet and telephone line. Place the terminal away from any
heat source and protected from dust, vibrations and electromagnetic
radiations (away from video terminals, PC, anti-shoplifting barriers, ...).
The terminal is exclusively made for indoor use.

Operating conditions

Ambient temperature from 0°C to +40°C

Max relative humidity 85% at +40°C

Max altitude 2000 m

Storage conditions

Storage temperature -20°C, +55°C

Max relative humidity 85% at +55°C

4_2 Aufstellung des Terminals
Stellen Sie das Terminal auf eine flache Oberfläche mit einfachem
Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das
Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie
es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit
entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)

Desk Series 12 Copyright© 2016 Ingenico
900024281 R11 000 01/0116 All rights reserved

Document Created: 2016-02-17 09:49:11
Document Modified: 2016-02-17 09:49:11

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