operational_description

FCC ID: XKB-D3200CL

Operational Description

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FCCID_3202963

DESK3x00 CL/Eth/Mod Operational Description Fabrice Fleury (R&D) October the 11th, 2016 www.ingenico.com 28/32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico – S.A. au capital de 53 086 309 € / 317 218 758 RCS PARIS

Contents 1_ Overview. .......................................................................................... 4 2_ Equipment. ....................................................................................... 5 2_1 General hardware features. ........................................................................... 5 2_1_1 Mechanical description ................................................................................................... 5 2_1_2 Functional description. ................................................................................................... 6 2_1_3 Block diagram................................................................................................................. 7 2_2 Technical hardware features. ....................................................................... 10 2_2_1 Memory capacity .......................................................................................................... 10 2_2_2 ISLERO Processor ....................................................................................................... 10 2_2_3 Data security ................................................................................................................ 10 2_2_4 Smart Card Reader ...................................................................................................... 11 2_2_5 Magnetic Stripe Reader................................................................................................ 11 2_2_6 Contactless Reader ...................................................................................................... 13 2_2_7 Keypad ......................................................................................................................... 14 2_2_8 Display .......................................................................................................................... 14 2_2_9 Buzzer .......................................................................................................................... 15 2_2_10 Printer......................................................................................................................... 16 2_2_11 Power Supply Unit ..................................................................................................... 17 3_ Connectivity. .................................................................................. 18 3_1 Wired connectivity ........................................................................................ 18 3_1_1 USB connectors ........................................................................................................... 19 (1) USB Host/Slave ............................................................................................................ 19 (2) USB Host ...................................................................................................................... 19 3_1_2 Ethernet connector ....................................................................................................... 19 3_1_3 RTC modem connector ................................................................................................ 20 3_1_4 RS232 connector .......................................................................................................... 20 3_1_5 SAM Readers ............................................................................................................... 21 4_ GLOSSARY ..................................................................................... 22 2/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

Revision History Version Date Author Comments 1.00 10/11/2016 F.FLEURY First release 3/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

1_Overview. This documents deals with the description of DESK/3200 and DESK/3500 desktop payment terminals. The Desk/3000 series offers a seamless payment experience. It leverages the TELIUM application portfolio and complies with future security standards The Desk/3000 series is PCI-PTS 4.x ready. Its TELIUM Tetra OS uses the latest cryptographic schemes with future-proof key length. The Desk/3000 series enables NFC couponing and wallet use cases, in addition to EMV Chip & PIN, swipe and contactless. The Desk/3000 series boosts NFC payment by offering to customers a seamless experience through a dedicated card-reader zone and faster transaction flows Backed by 30 years of experience and with its user-friendly interface, the TELIUM Tetra Operating System embeds the best security mechanisms to protect transaction privacy and leverage Ingenico Group’s unique portfolio of payment applications. 4/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

2_Equipment. 2_1 General hardware features. 2_1_1 Mechanical description Dimensions and weight 187 mm 68 mm 82 mm External dimensions 187x82x68 mm Mechanical Weight 340gr characteristics Casing material PC/ABS 5/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

2_1_2 Functional description. NAME Desk/3200 Desk/3500 Application & Crypto Processor Cortex A5 X X processor Memory Internal 256MB Flash, 128MB RAM X X OS Telium Tetra OS X X SAM 2 SAMs X X Magstripe ISO 1/2/3 X X Card readers Smart Card EMV Level 1 compliant X X Contactless EMV Level 1 compliant X X 2,7’’ display, backlit, 128x64 pixels X Monochrome Display 2,8’’ display, backlit, QVGA (320x240 X Color pixels) Keypad 20 ergonomic keys, raised Marking, backlit X X Audio Buzzer X X Speed in line/s 20 lines/s X X Thermal printer Paper roll cage 58mm width x 40 mm diameter X X Dial-up MODEM X X Terminal connectivity Wired Ethernet 10/100 base T X X USB 1 USB Host X X 1 USB Slave X X Terminal connections Power supply Dedicated Power Jack X X Serial RS232 X X Power supply 24W Terminal size 187x82x68 mm Weight 340gr Operating Temperature 0°C to +40°C X X Environment Storage Temperature -20°C to +55°C X X Operating Humidity 85% non –condensing at +40°C X X 1xRS + 1xPower+1xEth+1xLine In Option Option Magic Box 2xRS + 1xPower+1xEth+1xLine In Option Option Accessory Factory mounted Option Option Privacy shield Field upgradable Option Option Security PCI PTS4.x Online & Offline ready X X 6/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

2_1_3 Block diagram. 7/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

DESK3500 Graphical 20L/S thermal printer with easy 40mm paper loading Improved NFC antenna robustness, designed for reliable reading of mini-cards, fobs and NFC devices 2.8” QVGA 320x 240 pixels Magnetic stripe reader ISO 123 Anti-theft Kensington lock 15 extra-large white backlighted keys, ADA / RNIB, keys with raised markings & dome tactile feedback + 5 function keys EMV Smart card reader Unique sliding trap door for connector’s access, SIM, SAM 8/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

DESK3200 Graphical 20L/S thermal printer with easy 40mm paper loading LED Indicators for contactless card Improved NFC antenna robustness, designed for reliable reading of mini-cards, fobs and NFC devices 2.7” monochrome display 128x64 pixels Magnetic stripe reader Anti-theft ISO 123 Kensington lock 15 extra-large white backlighted keys, ADA / RNIB, keys with raised markings & dome tactile feedback + 5 function keys EMV Smart card reader Unique sliding trap door for connector’s access, SIM, SAM 9/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

2_2 Technical hardware features. 2_2_1 Memory capacity DDR2 : 128Mbytes Flash : 256MBytes 2_2_2 ISLERO Processor The Islero is a secured ASIC (crypto processor) including all the secured functions which protect the device against various attacks. Main CPU ARM Cortex A5 Clock frequency 510 MHz Address space 512 MB Bus display 18 Bit RGB Bus data Instructions : 64 bit / External data bus : 16 bit for Desk/3000 Capacity 800 MIPS 2_2_3 Data security Desk/series meets hardware & software highest, latest and future security requirements. On Hardware side it relies on the most robust crypto-processor to support AES256 bits, RSA up to 5400 bits and ECC up to 512 bits algorithms. It takes also advantage of TrustZone® to protect secrets from unauthorized applications. Ingenico, by relying on its terminal manufacturing expertise, designed TELIUM TETRA terminals as safe to prevent various attack methods. Sensors and shields are activated to detect and prevent any intrusion attempt on the hardware components such as smart card readers, keyboard, communication ports,… Especially on that regard, TELIUM TETRA takes full benefit of the technology improvement and enhances the physical hardware security and daily usage reliability by removing dependency on external flexible wiremesh to detect intrusion attempt, relying on internal mesh (in the printed circuit board, the swipe, the smart card connector, the processor and other secure components) TELIUM TETRA hardware is certified against latest security requirements from PCI PTS POI version 4 and anticipates by design security measures enforcement which could be applied in next standards requirements release such as PCI PTS POI v5. 10/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

2_2_4 Smart Card Reader The smart card reader is located at the front of the terminal. It allows easy introduction and removal of the card and leaving the card visible to the user. It can detect cards presence and resist to IK04 impact. Conformity with ISO standards ISO 7816-1, 2, 3 Protocol used protocol T=0 & T=1 Convention Direct and inverse Clock frequency 4.915 MHz Protected against short-circuit or over-consumption, VCC Protection Detection of accidental removal by interruption Programming voltage Vpp Not connected Power supply voltage Vcc 5V, 3V & 1.8V 8 friction contacts (middle chip) Grip Contact for card presence and removal Number of operations 500,000 Separate logical outputs on contacts C4 and C8 Synchronous cards Possibility of specific driver development on request. The smart card interface blocks used for smart card and SAM access are directly integrated into the Telium TETRA processor. It gives more reliability and security to the estate owner and end users. 2_2_5 Magnetic Stripe Reader The reader is located on the right side of the terminal and a drawing indicates card position and swiping direction. The MSR is able to read the 3 tracks simultaneously. 11/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

Reader type Manual, vertical reading Tracks read Track: ISO2 - ISO1 – ISO3 Card formats accepted ISO 7810, 7811-1, 2, 3, 4 & ISO 7813 Card swipe speed 10 cm/s to 100 cm/s (4 to 40 inch/s) Reading error rate < 5% Head lifespan 500, 000 swipes The Magnetic swipe reader block is directly integrated into the Telium TETRA processor and is pure Ingenico IP leveraging more than 30 years of expertise in payment industry. 12/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

2_2_6 Contactless Reader The contactless antenna is located around the paper door Technical specifications Reader type Contactless ISO/IEC 14443, Type A&B standard EMV specifications Mifare: • Mifare classic 1k / classic 4k • Mifare mini • Mifare Ultralight /Ultralight C Cards format accepted “Ultralight C” managed as “Ultralight” (DES authentication not implemented) • Mifare DESFire 2k/4k/8k • Mifare Smart MX (Type A) NFC Master, passive target only of ISO 18092 Calypso Information processing Compliant with EMV specifications 4 indicator lights & buzzer Communication speed 106 / 212kb/s. Operating volume Up to 4 cm Introduction to Contactless: “Contactless” is the term that was invented and widely adopted by the Smartcard industry to characterize a new way to read smartcards. By using radio signal, it is possible to read cards at a short distance, without inserting a card in the reader, thus the name “contactless”. Contactless technology is sometimes mixed with Radio Frequency Identification (RFID), which is partly true since both use the same principles: a reader (sometimes called a coupler) sends a radiofrequency (RF) wave through a card or a tag containing a coil and a small chip RF power energizes the coil, giving enough current to power the chip and allows data transmission both way. It should be noted however that RFID is mostly used for identification of objects and animals, and is based on a wide range of frequencies (from 125 kHz to 5 GHz). On the contrary, contactless allows the use of microprocessor 13/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

smartcards with more security and is preferred for the identification of persons (for ID, payment and others uses). Contactless uses only one frequency: 13.56 MHz. 2_2_7 Keypad • All models offer large keys feature characters/figures printed on keys allowing a clear reading, reducing risk of incorrect selection or PIN entry and optimizing easy PIN entry. • A white backlight ensures superior key recognition in any lighting conditions by all users. • Desk/series is equipped with keyboards, at a convenient size for most fingers. • Large keys feature characters/figures printed on keys allowing a clear reading, reducing risk of incorrect selection or PIN entry and optimizing easy PIN entry. • Keyboard provide a pleasant touch experience while using keys and clicking effect made during key press provides clear tactile feedback that key has been pressed effectively (such as dome with mobile phone technology). Key travel displacement is very short. • Keyboard is designed for sight impaired users (ADA and RNIB friendly) with a dimple (dot in relief) on the key ‘5’ and “symbols in relief” on the function keys, with red, yellow and green colors. This helps visually impaired to easily identify keys by tactile feel. Technical specifications Number of keys 20 (Desk/3200 & Desk/3500) Type Desk/3200 & 3500 Elastomeric membrane Number of operations 1 million strokes Key size Desk/3200 & 3500 Approx. 17 x 8 mm (width x height) Inter Key size Desk/3200 & Approx. 4 mm 3500 Backlight White LED Tactile effect metallic dome 2_2_8 Display Desk/series offers a wide range of display from high-end 3.5” HVGA color display to monochrome VGA with white backlit LCD display. 14/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

Feature Desk/3200 Desk/3500 Type Monochrome Color 2.68” 2.81” Display area 33,07 x 59,5 mm (Active aera) 42,66 x 56,88mm (Active area) Orientation Landscape Landscape Number of pixels 64 x 128 (VGA) 240 x 320 (QVGA) Technology FSTN TFT Frame frequency 77Hz 60Hz Number of colors NA 4096 colors Screen replaceable in repair Screen replaceable in repair center Serviceability center only only 2_2_9 Buzzer DESK3x00 series is equipped with a powerful buzzer in standard Feature Buzzer’s description Noise level Up to 50 dB, at 1 m all directions (adjustable by software) 15/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

2_2_10 Printer • A fast thermal printer is embedded in Desk/series. It is capable of printing out a receipt at a speed of up to 20 lines per second. • Graphical capabilities allow printing out any logo on any kind of receipt. • In standard configuration, printer includes a paper detector so that application can manage such event as required in some countries. • Easy paper loading technology / just place paper roll and close trap. Feature Printer’s description Type Thermal printing Paper loading Easy paper loading without paper axis Printing speed Up to 20 lines/s – 60mm/s Noise level Not characterized yet Paper presence detection Paper sensor at the end of the roll Lifespan 200 000 transactions, 400 000 cuts with reference paper Graphic mode 200 DPI in two directions Printing color Black Feature Paper roll’s description Thermal White – NIPPON PAPER TF50KS-E2D Paper type or equivalent 16/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

Width 58 mm Minimum paper thickness 48µm Length around 17 m (40mm) in 65um Diameter 40 mm 2_2_11 Power Supply Unit Feature Description Input Voltage 100-240V / 50-60Hz Output 8V – 3A Against surges: thermal fuse placed on primary Protection Against conducted interference: integral filter Class II double-isolation Standards Efficiency level VI Mechanical Interface 1,8m long cable Weight ~115gr 17/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

3_Connectivity. 3_1 Wired connectivity Desk/series is equipped with a choice of interface and power connector situated under trap below terminal. Power supply jack USB Host (1) Telephone plug USB (Type A) (RJ11) Host/Slave (Micro USB Type B) Serial Link RS232 (Mini USB B) Ethernet Link (RJ9) 2x SAMs 18/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

3_1_1 USB connectors (1) USB Host/Slave Desk/series is equipped with a type Micro B USB connector that could support either Host or Slave mode. Characteristics USB 2.0 Electronic interface • USB host or slave • 1= 5V • 2= D– Number of wires • 3= D+ • 4= ID • 5= GND Mechanical interface • USB type micro B • Low speed : 1,5 Mbps Logical interface • Full speed : 12 Mbps • High speed : 400 Mbps (2) USB Host Characteristics USB 2.0 Electronic interface • USB Host • 1= 5V • 2= D– Number of wires • 3= D+ • 4= GND Mechanical interface • USB type A • Low speed : 1,5 Mbps Logical interface • Full speed : 12 Mbps • High speed : 400 Mbps 3_1_2 Ethernet connector Characteristics Electronic interface • IEEE 802.3 • 1 = RX- • 2 = RX+ Number of wires • 3 = TX- • 4 = TX+ Mechanical interface • Modular jack 4 points RJ11 Logical interface • Compatible 10Mbps and 100 Mbps 19/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

3_1_3 RTC modem connector • The whole Desk/series have a dial up PSTN modem in standard configuration. It is connected through a RJ11 (4 pins) under the terminal. Phone RJ11–RJ11 cable is provided as part of standard package content. • • Main specifications: o V22, V22bis, V22 Fast connect, V29 Fast connect, V32, V32bis, V34 and V90 (respectively 1200, 2400, 9600, 14400, 33600, 56000 bps-bits per second); o Full duplex synchronous or asynchronous; o Full software setting; o AT compatible; o Built in the terminal, communicates with PSTN; o Responder, Initiator, busy line detection Feature Description • Possible use of private exchanges Dialer • DTMF dial-up • Pulsed dial-up Framing • Software set Emission levels • Software set • Operation from 0 to -43 dBm; carrier loss from -43 to -48 Reception levels dBm • Plug-in cable, length 3 m, fitted with RJ11 at both ends. Connectivity • Connection to network by RJ11 socket + adapter phone jack if necessary • AT compatible command set • Setting of DTMF emission levels, data, Framing, etc. Logic • Setting of adaptability to local network conditions • Setting of dial-up characteristics (intertrains, delays, etc.) • Setting using the keypad 3_1_4 RS232 connector Characteristics Electronic interface • RS232 Simplified Number of wires • RTS RX TX GND Available power supply • 5V * • mini-USB type B jack • 1 = 5V (*) • 2 = Tx Mechanical interface • 3 = Rx • 4 = RTS • 5 = GND Logical interface • 300 bps to 115 kbps 20/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

(*) 500 mA max available to share between links (COM and USB) with desktop power supply unit (24W) 3_1_5 SAM Readers • Desk/series offers two (2) Security Access Modules (SAM) as standard, enabling support for smart card-based loyalty and electronic purse schemes. • These readers conform to ISO 7816 1-2-3 standards in SIM format (ID000). Hardware supports 3 and 5-volt cards and clock frequencies of 3.519/4.915/7.038/9.830/10.557/14.745 MHz dynamic velocity acceptance. • SAMs are identified by marking on casing 1 , 2 Technical specifications Conformity with ISO standard ISO 7816 1-2-3 standards Cards format ID-000 format Synchronous cards Don’t manage C4 and C8 contacts Lifespan 1000 SAM operations (insertion/withdrawal) 21/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

4_GLOSSARY B Bps (Bits per second): The unit of measurement for the rate at which data is transmitted C Cryptography: Information security (encryption and decryption of data) D DES: Data encryption standard, a symmetrical encryption algorithm E EMV: EMV stands for Europay Mastercard Visa and is the new EFTPOS standard that enables with chips to be accepted anywhere in the world. It offers increased security by allowing information identifies the cardholder to be stored on the chip. EMV Level 1: EMV approval level for mechanical and electrical processing (and driver software), which guarantees interoperability between card and terminals. EMV Level 2: EMV approval level for software layer (or kernel), which allows a transaction to be carried out an EMV card. Encryption: The transformation of data, for the purpose of privacy, into a unreadable format until reformatted with a decryption key. Ethernet: A network cabling system. F Flash: Non-volatile memory. Frequency: A measure of the energy, as one or more waves per second, in an electrical or light-wave information signal. A signal’s frequency is stated in either cycles-per-second or Hertz (Hz). I ISDN: Integrated services digital network ISO: International organization for standardization is a global network that identifies what international standards are required by business, government and society, develops them in partnership with the sectors that will put them to use, adopts the by transparent procedures based on national input and delivers them to be implemented worldwide. ISO-8583: International standard covering EFT messaging. L LAN: Local area network, a data communication network, typically within a building or campus, to link computers and peripherals devices under some form of standard control. LCD: Liquid crystal display. LED: Light emitting diode. LLT: Local loading tool M Modem: Modulator/DEModulator, a hardware device which converts digital data into analog and vice versa to enable digital signals from computers to be transmitted over analog telephones lines. MSR: Magnetic stripe reader O Operating system: A software program that manages the basic operations of a computer system. These operations include memory apportionment, the order and method of handling tasks, flow of information into and out of the main processor and to peripherals, etc. P PCI PED: Payment card industry PIN entry device, a security specification for EFT terminals, designed to secure the PIN information stored in a terminal from fraudulent activity. PED: PIN entry device, the secure customer interface module of a payment terminal. PIN: Personal identification services, it is used as a security device on payment cards requiring this 22/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

code to be entered for further verification. Protocol: Set of rules for organizing the transmission of data in a network. PSTN: Public switching telephone network R RAM: Random access memory RS-232: RS-232 is the serial connection found on IBM-compatible PCs. It’s used it for many purposes, such as connecting a mouse, printer, external modem, and various peripheral devices to a PC. S SAM: Secure authentication module. Smart card: A credit card-sized card with a microprocessor and memory. SRAM: Static random access technology. T TCP/IP: (Transmission control protocol/ internet protocol) the standard set of protocols used by the internet for transferring information between computers, handsets, and other devices. U USB: USB is a plug-and-play interface between a computer and add-on devices (such as keyboards, printers and other peripheral devices). With USB, a new device can be added to your computer without having to add an adapter card or having to turn the computer off. 23/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016

This Document is Copyright © 2014 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agree beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non-consistent with the present document. All trademarks used in this document remain the property of their rightful owners. Your contact Ingenico 28-32 Boulevard de GRENELLE 75015 Paris - France www.ingenico.com 24/24 DESK3x00 CL/Eth/Mod Operational Description / October the 11th, 2016


Document Created: 2016-10-17 11:31:21
Document Modified: 2016-10-17 11:31:21
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