User manual

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Users Manual

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User’s Guide User’s Guide Wearable Smart Device with HD Camera and Wi-Fi® Internet Viewing Wearable Smart Device with HD Camera and Wi-Fi® Internet Viewing Model: SMARTCOLLAR5000 Model: SMARTCOLLAR5000 The features described in this User's Guide are subject to modifications without prior notice. The features described in this User's Guide are subject to modifications without prior notice.

Overview of the Pet Camera Welcome... 1 2 3 4 9 to your new Motorola Pet Monitor! 5 10 Thank you for purchasing the Motorola Pet Monitor. Integrated with a 720p wide-angle camera and connects via Wi-Fi® & mobile network, the Pet Camera streams video of what your dog is doing to your smart device, allowing you to see the world through your dog's eyes. Please retain your original dated sales receipt for your records. For 6 warranty service of your Motorola product, you will need to provide a 8 copy of your dated sales receipt to confirm warranty status. Registration is not required for warranty coverage. 7 1. GPS Antenna 5. White LED Light See what the For product related questions, please call: Tracking - locate the dog’s position dogs sees in dark places and at US and Canada 1-888-331-3383 GeoFencing - notify you when the night Email: support@motorolamonitors.com dog leaves the defined boundary 6. Speaker 2. Wide angle camera Two way communication Videostreaming - see what your 7. Status Indicator LED Lights up in This User Guide provides you with all the information you need to get the dog sees solid green when it is powered on. most from the product and is accurate at the time it was completed. As part of our ongoing effort to improve our products, features and on-screen Take pictures Lights up in solid red when displays may change from time to time. We recommend you to visit our Record videos charging. Blinks in green when it is website www.motorolamonitors.com to get the latest User Guide. 3. Microphone/G-Sensor connected to a smart device. Detect environmental sound. 8. Integrated Memory Before using this product: G-sensor discriminates your dog’s Local recording in 720p (HD) • Visit our website www.motorolamonitors.com to get the latest User bark from other external noise. 9. Micro USB Charging Socket Guide. 4. Wi-Fi® (with waterproof cover) • Read and follow the instructions in the User Guide along with the Stay in touch with the dog 10. Power On/Off button Safety Instructions from pages 6 - 8. Stream what the dog sees (with waterproof cover) • Upgrade the product’s app and firmware (see page 34). Activate local recording Got everything? Transmit voice wirelessly • 1 x Pet Camera (with integrated battery) - Best Fits Pets Over 15 lbs. Behavior of the Status Indicator LED • 1 x Leatherette Collar Strap for the Pet Camera 1. Visible white light - Flash; • 1 x Power Adapter for the Pet Camera 2. Solid Green - When powering the device ON and OFF; • 1 x Quick Start Guide 3. Solid Red - Charging when the device is switched ON; • 1 x User Guide 4. Solid Orange - Charging when the device is switched OFF; 5. Blue - Switching to Wi-Fi® Direct Mode.

How the Pet Monitor works The Wi-Fi® and mobile network enabled Pet Camera is integrated with a wide- angle 720p resolution camera, GPS, bark sensor, speaker and more. It offers a quick and easy way for you to track the location of your dog, see what they’re doing and receive notifications when they are barking. The Pet Camera streams Table of contents ENGLISH video and sends alerts to your smart device through an App called "Hubble". 1. Safety Instructions ..................................................................................... 6 Important guidelines when using the Pet Monitor • Do not make your dog wear the Pet Camera for more than 12 hours 2. System Requirements ............................................................................... 7 continuously to avoid skin irritation. 3. Basic Setup ................................................................................................ 8 3.1 Charge the Pet Camera .............................................................................. 8 • Do not connect a leash to the Pet Camera. 3.2 Attach the Adjustable Strap to the Pet Camera ......................................... 8 • When connecting a separate collar for the leash, make sure that it does not 3.3 Fit the Pet Camera on your Dog’s Neck .................................................... 9 add pressure on the Pet Camera. 3.4 Power On/Off the Pet Camera................................................................. 10 • Check the contact area on your dog’s neck for signs of irritation. If there is a 4. Connecting Devices................................................................................ 11 4.1 User Account and Camera Setup on Android™ Devices ....................... 12 rash or sore, discontinue use until the skin is completely healed. See a 4.2 Home Screen of Hubble App on Android Devices .................................. 16 veterinarian if the condition persists. 4.3 User Account and Camera Setup: Working with iPhone®/iPad® .......... 17 • Use of other 2.4 GHz products, such as other wireless networks, Bluetooth® 4.4 Home Screen of Hubble App on iOS Devices ........................................ 21 systems or microwave ovens may cause interference with this product. Keep 5. Overview of the features in Hubble App ................................................ 22 the Pet Camera away from these types of products, or turn them OFF if they 5.1 Modes of operation ................................................................................... 22 5.2 Wi-Fi® Local Mode.................................................................................... 24 appear to be causing interference. 5.3 Wi-Fi® Direct Mode .................................................................................. 26 • Always ensure that you have a good Wi-Fi® or mobile connection available. 5.4 Mobile Connection Mode ........................................................................ 28 5.5 Camera Settings ........................................................................................ 30 5.6 Account Settings ....................................................................................... 32 5.7 Add another Pet Camera to your Hubble Account.................................. 33 5.8 Reset or remove a Pet Camera from your Hubble Account.................... 33 6. App and Firmware Upgrades .................................................................. 34 6.1 App Upgrade ............................................................................................. 34 6.2 Firmware Upgrade .................................................................................... 34 7. Working with PC/Notebook ................................................................... 35 8. Disposal of the Device (Environment).................................................... 36 9. Cleaning and Care .................................................................................. 37 10. Help.......................................................................................................... 38 11. Troubleshooting ...................................................................................... 39 12. General Information ................................................................................ 46 13. Technical Specifications ......................................................................... 51 Table of contents 5

1. Safety Instructions 2. System Requirements ENGLISH Web Portal WARNING: • Windows® 7 • Mac OS® 10.7 As with any electrical device, supervision of your pet's usage should be exercised until your pet is acclimated to the product. If your pet is prone • Chrome™ 24 to chewing, we strongly recommend that you keep this and all other • Internet Explorer® 9 electrical devices out of its reach. • Safari®6 • Java™ 7 RISK OF SKIN DAMAGE • Firefox® 18.0 • Determine a proper fit of the Pet Camera on your dog’s neck. If • Adobe® Flash® Player 15.0 worn for too long or the fit is too tight, it may cause skin damage. Android™ System • Check your dog’s neck area daily for signs of skin irritation. • Version 4.2 or above • Discontinue use immediately if a rash or sore is found on the neck area. iPhone®/iPad® iOS • AVOID wearing for more than 12 continuous hours a day. • Clean your dog’s neck area and the Pet Camera with a soft damp cloth • Version 7.0 or above weekly. High Speed (Wi-Fi®) Internet WARNING This Pet Monitor is compliant with all relevant electromagnetic field • At least 0.6 Mbps upload bandwidth per Pet Monitor (you can test your standards and is, when handled as described in the User’s Guide, safe to use. internet speed on this site: http://www.speedtest.net) Therefore, always read the instructions in this User’s Guide carefully before using the product. • This product is not a toy. Do not allow children to play with it. • This product is not a substitute for responsible supervision of your dog. • Test this product and all its functions so that you are familiar with it prior to actual use. • Only use the Power Adapter provided. • Do not use other power adapters as this may damage the device. • Never use extension cords with Power Adapters. • Do not touch the plug contacts with sharp or metal objects. • Keep this User's Guide for future reference. 6 Safety Instructions System Requirements 7

3. Basic Setup 3.3 Fit the Pet Camera on your Dog’s ENGLISH Neck 3.1 Charge the Pet Camera 1. Have your dog stand in a balanced position on a flat, even surface. 2. Put the strap over your dog’s neck, centering the Pet Camera underneath its neck and making sure that the Motorola logo is upright facing you. 3. String the end of the strap through the strap buckle. 4. Pull the end of the strap until the desired level of tightness is reached and push the retainer bar 1. Connect the power adapter to an electrical outlet and insert the plug into through the nearest strap hole, then insert the strap the micro USB socket on the Pet Camera. Only use the supplied power through the remaining strap buckle to secure it. adapter (5V DC / 1000mA) with the Micro USB plug. 5. Check to ensure that the Pet Camera is in the 2. The status indicator LED lights up solid red, which indicates that it is center underneath the neck of your dog. charging. NOTE Only use the enclosed power adapter (5V DC / 1000mA). The battery pack will take approximately 6 hours to charge. The average battery life is up to 2 weeks, depending on how often you use it. The status indicator LED blinks in red when battery is low. To conserve battery life, press and hold the POWER KEY to switch off the Pet Camera when it is not in use. 3.2 Attach the Adjustable Strap to the Pet Camera 6. Check the fit again after your dog has worn the Pet Camera for several 1. Set the Pet Camera facing down. minutes or as your dog gets more comfortable with it. 2. With the front side of the buckle facing down, thread the strap through NOTE The Pet Camera should fit snugly on your dog’s neck such that you can the first slot, moving it towards the second slot. only fit two fingers underneath it. It should not be able to rotate around the Slot neck. Slot 3. Continue to thread through the second slot. 8 Basic Setup Basic Setup 9

3.4 Power On/Off the Pet Camera To power on the Pet Camera, 4. Connecting Devices ENGLISH press and hold the POWER KEY for about 3 How does it work? seconds. The LED lights up in solid green and a melody is played. To power off the Pet Camera, press and hold the POWER KEY for at least 3 seconds until a melody is played. The LED lights up in solid green before it goes off. Pet Camera Access your Camera locally Wi-Fi Router View your Camera from any compatible device remotely Hubble Service When a user tries to access the Camera, the Hubble server will authenticate the user’s identity before it grants access to the Camera. Important Make sure that the battery level is more than 70% or the power adapter is plugged in before starting installation. Setup • Connect the power adapter to an electrical outlet and insert the plug into the micro USB socket on the Pet Camera. • Press and hold the POWER KEY for about 3 seconds to switch it on. When switched on, the LED lights up in solid green and a message indicating that the device is ready for connection is played. • The Pet Camera must be within range of the Wi-Fi® router with which you want to connect. Make sure that you have the password of the router for the setup process. Note You can only setup via a compatible smart device, such as smartphone or tablet, and not via a PC. 10 Basic Setup Connecting Devices 11

4.1 User Account and Camera Setup on Android™ Devices 4.1.4 Add Camera to your account ENGLISH What you need • Tap on the top right corner of the screen to add camera. (Picture A2) • Pet Camera • Pet Camera Power Adapter • Device with Android™ system version 4.0 and above 4.1.1 Power On the Pet Camera • Connect the power adapter to an electrical outlet and insert the plug into the AndroidTM micro USB socket on the Pet Camera. • Press and hold the POWER KEY for about 3 seconds to switch it on. When switched on, the LED lights up in solid green and a message indicating that the device is ready for connection is played. 4.1.2 Download Hubble for Motorola Petcam App • Go to Google Play™ Store to search for "Hubble for Motorola Petcam". • Download "Hubble for Motorola Petcam" App from Google Play™ Store and A2 install it on your Android™ device • The following setup instructions will appear on the screen. (Picture A3) 4.1.3 Run Hubble for Motorola Petcam app on Android™ device • Ensure that your Android™ device is connected to your Wi-Fi® router. • Run "Hubble for Motorola Petcam" App, tap Get Started, enter your account information, read through the Terms of Service, then select "I agree to the Terms of Use" before you tap Create account. (Picture A1) Note If you already have a Hubble App account, please select Already have an Account? to go to the next step. A3 • Tap Continue. A1 12 Connecting Devices Connecting Devices 13

• The following setup instructions will appear on the screen. (Picture A4) • Select your Wi-Fi® Network, enter your password and then tap Connect. ENGLISH (Pictures A6, A7) AndroidTM A4 A6 A7 • Tap Continue. • The App will automatically search for the Pet Camera. (Picture A5) • It will take a few minutes for the Pet Camera to connect to the Wi-Fi® network before showing the connection status. (Picture A8, A9) • Tap to select the Pet Camera. • If connection fails, please tap Retry and repeat the steps starting from 4.1.4. A5 A8 A9 • Tap View Camera to go into live streaming mode. 14 Connecting Devices Connecting Devices 15

4.2 Home Screen of Hubble App on Android Devices 4.3 User Account and Camera Setup: Working with iPhone®/iPad® Tap to access ENGLISH What you need Camera list or • Baby Unit (Camera) enter Account • Power adapter for the Camera Settings. • iPhone® / iPad® with iOS version 7.0 and above Tap to enter live 4.3.1 Power On the Pet Camera • Connect the power adapter to an electrical outlet and insert the plug into the iOS® streaming mode. micro USB socket on the Pet Camera. Tap to enter • Press and hold the POWER KEY for about 3 seconds to switch it on. When switched on, the LED lights up in solid green and a message Camera Settings. indicating that the device is ready for connection is played. 4.3.2 Download Hubble for Motorola Petcam App • Go to App Store to search for "Hubble for Motorola Petcam". • Download "Hubble for Motorola Petcam" App and install it on your iPhone®/iPad®. 4.3.3 Run Hubble App on your iPhone®/iPad® • Ensure that your iPhone®/iPad® is connected to your Wi-Fi® Router. • Run the "Hubble for Motorola Petcam" App, enter your account information, read through the Terms of Service, and then select "I agree to the Terms of Service" before you tap Create. (Picture i1) Note: If you already have a Hubble App account, please select Already have an Account? to go to the next step (Picture i1). i1 16 Connecting Devices Connecting Devices 17

4.3.4 Add the Camera to your account • The following setup instructions will appear on the screen. ENGLISH • Tap on the top right corner of the screen to add camera. (Picture i2). iOS® i4 i5 i6 i2 • Press the Home Key on iPhone®/iPad® and go to Settings > Wi-Fi menu • The following setup instructions will appear on the screen. (Picture i3) (Pictures i4, i5). • Select your Pet Camera from the list of networks (Picture i6). • Return to the Hubble app to resume setup. • Name the location of your Pet Camera and tap Continue. (Pictures i7, i8) i3 i4 • Tap Continue. i7 i8 • Select your Wi-Fi® network and tap Continue. (Picture i9) 18 Connecting Devices Connecting Devices 19

• Enter your Wi-Fi® password and tap Next. (Picture i10) 4.4 Home Screen of Hubble App on iOS Devices ENGLISH Tap to enter live Tap to enter streaming mode. Camera Settings. iOS® i10 • It will take a few minutes for the Pet Camera to connect to the Wi-Fi® network before showing the connection status (Picture i11, i12). Tap to access Camera list. Tap to enter Account Settings. i11 i12 • If connection fails, please tap Retry and repeat the steps starting from 4.3.4. • Tap View Live Camera to go into live streaming mode. 20 Connecting Devices Connecting Devices 21

5. Overview of the features in Hubble App Geo Fencing x √ √ ENGLISH (GPS) 5.1 Modes of operation Bark Detection n/a n/a n/a The Pet Camera supports 3 modes of operation: Notes * • Wi-Fi® Local (smart device connects to Pet Camera via local Wi-Fi® Access Once a video is downloaded, it will be removed from the Pet Camera. ^You Point) will receive a notification when the battery level falls below 20%. The Pet iOS® • Wi-Fi ® Direct (smart device connects directly to Pet Camera via Wi-Fi®) Monitor will go into power saving mode. All functions will be deactivated except • Mobile (smart device connects to Pet Camera via 2G/GPRS) mobile connection. ^You must have a 2G network subscription plan and be within 2G coverage areas. Wi-Fi® Local Wi-Fi® Direct Mobile^ Live streaming √ √ x Send Pre-recorded Reward or Warning Message (see Section 5.2) Record video √ √ √ You can record reward or warning messages and send them to your dog Take pictures √ √ √ through the Pet Collar when the pet behaves or misbehaves. Night vision √ √ Two-way Communication (see Section 5.2) Download and √ √ √ Listen and speak back to your dog through the Pet Collar, issue commands or Share pictures & offer a soothing voice for your agitated dog. video* 2-way √ √ x Geo Fencing (see Fence Settings in Section 5.3) communication Set up virtual boundary and receive notifications when your dog ventures out of Playback pre- √ √ √ the set boundary. recorded reward or warning Location Tracking (see Bark and GPS Settings in Section 5.3) messages Find the dog’s current location via GPS. Location view x √ √ Note Location tracking will be based on the mobile network first (with a (mobile, GPS) tolerance of around 0.6miles), then by GPS satellite (with a tolerance of around Location tracking x √ √ 30 feet). (mobile, GPS) 22 Overview of the features in Hubble App Overview of the features in Hubble App 23

5.2 Wi-Fi® Local Mode Tap to enter photo or video gallery where you Photo/Video ENGLISH • Run Hubble for Motorola Petcam App on your smart device and log into your can download, share or delete the photos you Gallery Hubble account. have taken and videos you have recorded on • If you have more than 1 Pet Camera in your account: For iOS Devices, your Pet Camera. tap Devices to select a camera from the camera list For AndroidTM Devices, tap > Cameras to select a camera from the camera list • Tap on the video image to show the options available. Take Photo/ Tap to take a photo , record a video from Record Video/ your Pet Camera or activate night vision (the white LED light on the Pet Camera will Activate Night light up). Vision Two-way Tap to activate the function. Tap on the round button once to speak through the Pet communication Camera. Toggle the button again to listen to the audio feedback from the Pet Camera. Send Reward/ Tap to send a pre-recorded reward or warning message to your dog through the Warning Pet Camera. Messages 24 Overview of the features in Hubble App Overview of the features in Hubble App 25

5.3 Wi-Fi® Direct Mode Tap > Track to track the location of your pet. Location ENGLISH • Run Hubble for Motorola Petcam App on your smart device and log into your Your pet’s location is identified by a blue dot. Tracking and Note that location tracking will be based on the Hubble account. Geo Fencing mobile network first (with a tolerance of around • If you have more than 1 Pet Camera in your account: For iOS Devices, tap 0.6miles), then by GPS satellite (with a Devices to select a camera from the camera list For tolerance of around 30 feet). TM Android Devices, tap > Cameras to select a camera from the Tap to set the radius for Geo Fencing. camera list Two-way Tap on the round button once to speak • Tap on Settings icon to enter Camera Settings. through the Pet Camera. Toggle the button • Tap Wifi Direct Mode to connect to your Pet Camera via Wi-Fi® Direct. It takes communication again to listen to the audio feedback from the about 1 minute to establish a connection and you will hear a voice prompt and Send Pet Camera. notifying you that the connection has been established. Reward/ Tap to send a pre-recorded reward or • Tap View Camera at the bottom of the screen and then tap on the video image Warning warning message to your dog through the to show the options available. Messages Pet Camera. • Tap EXIT WIFI DIRECT and then tap OK to exit Wi-Fi® Direct mode. Photo/Video Tap to enter photo or video gallery where you Gallery can download, share or delete the photos you have taken and videos you have recorded on your Pet Camera. Take Photo/ Tap to take a photo , record a video from Record Video/ your Pet Camera or activate night vision (the white LED light on the Pet Camera will Activate Night light up). Vision 26 Overview of the features in Hubble App Overview of the features in Hubble App 27

5.4 Mobile Connection Mode Tap to send a pre-recorded reward or Send Reward/ ENGLISH • Run Hubble for Motorola Petcam App on your smart device and log into your warning message to your dog through the Warning Pet Camera. Hubble account. Messages • If you have more than 1 Pet Camera in your account: For iOS Devices, tap Devices to select a camera from the camera list For AndroidTM Devices, tap > Cameras to select a camera from the Tap to enter photo or video gallery where you Photo/Video camera list can download, share or delete the photos you Gallery • If your smart device is not connected to any local Wi-Fi® network, it will be have taken and videos you have recorded on connected by mobile network automatically. your Pet Camera. • Tap in the center of the screen to show the options available. Take Photo/ Tap to take a photo , record a video Record Video from your Pet Camera. Location Tap > Track to activate location tracking. Your pet’s location is identified by a blue dot. Tracking and Note that location tracking will be based on the Geo Fencing mobile network first (with a tolerance of around 0.6miles), then by GPS satellite (with a tolerance of around 30 feet). Tap to set the radius for Geo Fencing. 28 Overview of the features in Hubble App Overview of the features in Hubble App 29

5.5 Camera Settings Fencing Settings Set up virtual boundary and receive notifications ENGLISH • Run Hubble for Motorola Petcam App on your smart device and log into your when your dog ventures out of the set boundary. Hubble account. • Fence Notification: On or Off • If you have more than 1 Pet Camera in your account: For iOS Devices, tap • Fence Sensitivity: Low, Medium or High • Narrow: 50m to 100m Devices to select a camera from the camera list For • Medium: 101m to 200m AndroidTM Devices, tap > Cameras to select a camera from the • Large: 301m to 500m camera list • Tolerance: 5m to 20m • Tap on Settings icon to enter Camera Settings. Camera Details • Change camera name • Tap Save after you have modified the settings. • Change snapshot of the Pet Camera in your Hubble account by taking a photo or take a snapshot of the camera’s image. General Settings • Clock: 12h or 24h • Time Out (Recording): 1m - 5m The Pet Camera Wifi Direct Mode Tap to switch connection mode to Wifi Direct. will stop recording after the set time out duration. Memory • Units: Meter or Feet Check memory available on the Pet Camera. • Email Battery Level Check battery level on the Pet Camera. Bark and GPS • Bark notification: On or Off (currently not Updates Settings available) Shows the status of the software application. • Bark Sensitivity: Low, Medium or High (currently not available) Logout Tap to logout of Hubble account. • Recorded Tone: Record Reward Tone and Warning Tone • GPS Notification: On or Off • GPS Mode: Tap to select Battery Saving or Tracking 30 Overview of the features in Hubble App Overview of the features in Hubble App 31

5.6 Account Settings 5.7 Add another Pet Camera to your Hubble Account ENGLISH • Run Hubble for Motorola Petcam App on your smart device and log into your • In the home screen of the Hubble app, tap to add another Pet Camera Hubble account. to your account (follow 4.1.4 for Android devices and 4.3.4 for iPhone/iPad • For iOS Devices, tap Account devices) • You can add up to 4 Pet Monitors to one account. For AndroidTM Devices, tap > Account • You can modify the following settings: 5.8 Reset or remove a Pet Camera from your Hubble Profile Username: shows current username Email: Account shows current user email Temperature: If your Pet Camera is moved from one router (e.g. home) to another (e.g. office) choose Celsius or Fahrenheit Password: or you have setup issues, then the Pet Camera must be reset. change Password Debug Screen: Go to debug screen • Go to Camera Settings menu of the Pet Camera you wish to remove Log out: (see Section 5.3). Subscription Shows your subscription plan. • Tap the trash bin icon on the top right corner of the screen. Notifications • Tap Yes to remove the Pet Camera. Do Not Disturb: disabled, or from 1 minute to 180 minutes Notification frequency: immediately, 1 • The Pet Camera will be de-registered from your Hubble Account and all minute to 60 minutes or disabled. Notify me by settings will be reset to default. sound: check or uncheck the checkbox to enable or disable. Notify me by vibration: check or uncheck the checkbox to enable or disable Notify me when on a call: check or uncheck the checkbox to enable or disable Remote Remote View Timeout: check or uncheck the Connection checkbox to enable or disable Setting About Hubble View Terms and Conditions Shows the current App version number. 32 Overview of the features in Hubble App Overview of the features in Hubble App 33

6. App and Firmware Upgrades 7. Working with PC/Notebook ENGLISH • Go to: http://www.hubbleconnected.com/motorola/login/ 6.1 App Upgrade • Enter your User Name and Password and then click Login if you have already You can find the latest version of Hubble App by visiting your mobile device’s created an account. app store (e.g.: iTunes App Store, Google PlayTM). From there, you can see • Click the Camera list paired in your account via Android™ device or what's new with the app and install the latest version. iPhone®/iPad®. The video captured by the Pet Camera will appear on the Occasionally, Hubble Server will also send you a notification that a latest version screen. You can easily stay connected with your dog with live video of the app is available. While some of the upgrades simply keep your system streaming. running efficiently, and some are critical to system functionality. We strongly • You can also change the settings by following the Menu instructions on the recommend that you complete the upgrade as soon as possible. Software website. Upgrade will only be performed in Wi-Fi® mode. 6.2 Firmware Upgrade Firmware updates will be sent to the Pet Camera over Wi-Fi® or GPRS network. 34 App and Firmware Upgrades Working with PC/Notebook 35

8. Disposal of the Device (Environment) 9. Cleaning and Care ENGLISH At the end of the product life cycle, you should not dispose of this • Check your dog’s neck area for irritation and wash neck weekly. product with normal household waste. Take this product to a collection • Every effort has been made to ensure high standards of reliability of your point for the recycling of electrical and electronic equipment. The Pet Monitor. However, if something does go wrong, please do not try to symbol on the product, user's guide and/or box indicates this. repair it yourself – contact Customer Service for assistance. Some of the product materials can be reused if you take them to a recycling point. By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment. Please contact your local authorities in case you need more information on the collection points in your area. Dispose of the battery pack in an environmentally-friendly manner according to your local regulations. 36 Disposal of the Device (Environment) Cleaning and Care 37

10. Help 11. Troubleshooting ENGLISH Noise interference Category Problem Description / Solution • To avoid background noise or echoes, ensure that there is enough distance Error between your device and the Pet Monitor. Account I am not able to login even Please check your user name • Use of other 2.4 GHz products, such as Bluetooth® systems or microwave after registration. and password. ovens, may cause interference with this product. Keep the Pet Monitor at Account I receive an error message Please ensure that you have least 5 feet (1.5 meters) away from these types of products, or turn them off if saying: "Email ID is not registered an account with us. they appear to be causing interference. registered". Tap Create Account to create an account. Lost connection Account What do I do if I forget my Click on the "Forgot Password" link • Check your Wi-Fi® settings. If necessary, reconnect your Wi-Fi®. Ensure that password? on the website http:// the Pet Monitor is switched ON. Wait a few minutes to connect to the Wi-Fi® www.hubbleconnected.com/ network. motorola/login/ OR on your If you forgot your password If you do not remember your password, tap Android™ or iOS application. An email will be sent to your Forgot Password to submit your e- mail address. A new password will be sent to registered email address. your e-mail address immediately. Account I did not receive a new 1. The e-mail might have been password although I have sent to your Junk Mail Folder. used the "Forgot Please check your Junk Mail Password" option. Folder. 2. There might be a delay in getting your e-mail. Please wait for a few minutes and refresh your email account. Camera When I try to view the Pet Please upgrade your firmware. Monitor, I get a prompt for This takes around 5 minutes. We Pet Camera firmware push upgrades from time to time upgrade. What should I to improve Pet Camera features. do? 38 Help Troubleshooting 39

Connectivity I get a message: We are 1. Please try again in a few Features The sound alert setting You can adjust Sound Sensitivity ENGLISH Issues having problems minutes. This could be due threshold is not right. to trigger notifications under the accessing your Camera. to an issue with your Pet Camera Settings menu. (See This could be due to the internet connection. Section 5.3) lack of an internet 2. If the problem persists, Features How many users can If you are accessing in local connection. Please wait please restart your Pet access the Pet Camera at mode, two users are supported. and try again later. Camera to check if this fixes one time? If there are more than two users, the problem. all streaming will go through the 3. Please restart your Wireless remote server. This allows for Router. unlimited user access to a single 4. Rebooting your smart Pet Camera at one time. phone/ smart device could General What are the supported We recommend using Google also resolve the problem. browsers for access from Chrome™ 24 or above. Connectivity I am not able to access my Please check if the Pet Camera is my PC/ Mac®? However the following browsers Issues Pet Camera. within Wi-Fi® range. If the LED are also supported: Internet on your Pet Camera is flashing Explorer 9.0® or above (for PC), slowly, please try to move the Safari® 6.0 or above (for Mac) or Pet Camera closer to the router Firefox® 18.0 or above (both PC for better Wi-Fi® connectivity or Mac). and try again. General Which platforms are Minimum requirement: Connectivity Even though I am Please check your wireless supported for access to my Windows 7* Issues accessing my Pet Camera router settings. For example, Pet Camera? *Java browser plug-in needed from the same Wi-Fi® there is an option called Wireless Mac OS version 10.7 network, my Pet Camera is Isolation on Buffalo brand Chrome™ version 24 still shown as remote. I can routers. Please disable this only access it for 5 minutes option. Internet Explorer version 9 at a time. Safari version 6 Connectivity I found interference Video streaming performance is Java™ version 7 Issues caused by my other related to internet bandwidth, Firefox version 18.0 webcam devices. especially if you have 2 or more Adobe Flash Player 15.0 video streaming devices that are Android™ 4.2 iPhone /iPad working through the same router. iOS version 7.0 40 Troubleshooting Troubleshooting 41

General I do not hear sound when I You can tap on the Speaker icon General What is the significance of A flashing LED indicates the ENGLISH am accessing a remote Pet in the video stream screen to LED flashing? following status: Camera. hear audio. By default, the audio Slow flashing: 1. Your Pet is OFF when you are accessing a Camera is in setup mode. You remote Pet Camera. can add the Pet Camera to your General What is the meaning of When you are accessing your account in this mode. Out of the "Local Camera" and Pet Camera from the same box, the Pet Camera is in Setup "Remote Camera"? wireless network (Home) in mode. To reset to Setup mode, which it is configured, it is a local see Section 5.8. Camera. When you are Slow flashing: 2. The Pet Camera accessing your Pet Camera is either connecting to the router away from your home, it is a or has lost the link to the router. Remote Camera. You may be Please ensure that the Pet using 3G, 4G or 4G LTE or a Wi- Camera is in the Wi-Fi® signal Fi ® connection outside of your range. home. LED is stable: The Pet Camera is connected to the Wi-Fi® network. 42 Troubleshooting Troubleshooting 43

General How do I download the Android™: Setting up When the video is cut off, You will need to turn off the auto ENGLISH Application for Android™ - Open the Google Play Store on the application attempts to lock function on your smart and iOS devices? your Android™ device reconnect and this results device to ensure continuous in lost sound and choppy video/audio feeding. - Select Search video. - Type "Hubble for Motorola Viewing When I am in "Remote When you are accessing your Petcam" Camera Mode", the video stops Pet Camera via a network - The results will show the after 5 minutes. How do I different from your home Hubble for Motorola Petcam view it for longer? network (over the internet) your App video will time-out after 5 - Select to install it minutes. iOS Device: You can click on the Pet Camera - Open the App Store SM again from the Android™/iOS - Select Search application to start streaming again. - Type "Hubble for Motorola Petcam" If you are accessing from your web browser, you can press the - The results will show the Reload button to start viewing the Hubble for Motorola Petcam video stream from your Pet App Camera again. - Select to install it Setting Up While I am adding a new If you are trying to add a Pet Pet Camera to my account, Camera which has previously I am not able to find any Pet been added into your account or Camera to add. another account, you will first have to reset the Pet Camera. To reset the Pet Camera, see Section 5.8. Setting Up During setup on devices Please reset the Pet Camera to for Android™ and iOS, I Setup mode and try again. To am not able to find my Pet reset the Pet Camera, see Camera during the last Section 5.8. step and the setup fails. 44 Troubleshooting Troubleshooting 45

12. General Information What Other Limitations Are There? ANY IMPLIED WARRANTIES, ENGLISH INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF lf your product is not working properly.... MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE 1. Read this User's Guide. LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT PROVIDED UNDER THIS EXPRESS LIMITED 2. Contact Customer Service: US WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS and Canada 1-888-331-3383 PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN Email: support@motorolamonitors.com NO EVENT SHALL MOTOROLA OR BINATONE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORY, Consumer Products and Accessories Limited Warranty Thank OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL you for purchasing this Motorola branded product manufactured under license DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF by Binatone Electronics International LTD ("BINATONE"). BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE What Does this Warranty Cover? Subject to the exclusions contained PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES below, BINATONE warrants that this Motorola branded product ("Product") or MAY BE DISCLAIMED BY LAW. certified accessory ("Accessory") sold for use with this product that it Some jurisdictions do not allow the limitation or exclusion of incidental or manufactured to be free from defects in materials and workmanship under consequential damages, or limitation on the length of an implied warranty, so normal consumer usage for the period outlined below. This Warranty is your the above limitations or exclusions may not apply to you. This Warranty gives exclusive warranty and is not transferable. you specific legal rights, and you may also have other rights that vary from one Who is covered? jurisdiction to another. This Warranty extends only to the first consumer purchaser, and is not transferable. What will BINATONE do? BINATONE or its authorised distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that does not conform to this Warranty. We may use functionally equivalent reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts. 46 General Information General Information 47

Products Covered Length of Coverage Altered Products. Products or Accessories with (a) serial numbers or date tags ENGLISH Consumer Products One (1) year from the date of the that have been removed, altered or obliterated; (b) broken seals or that show products original purchase by the first evidence of tampering; (c) mismatched board serial numbers; or (d) consumer purchaser of the product. nonconforming or non-Motorola branded housings, or parts, are excluded from Consumer Accessories Ninety (90) days from the date of the coverage. accessories original purchase by the Communication Services. Defects, damages, or the failure of Products or first consumer purchaser of the Accessories due to any communication service or signal you may subscribe to product. or use with the Products or Accessories is excluded from coverage. Consumer Products and Accessories The balance of the original warranty or How to Obtain Warranty Service or Other Information? that are Repaired or Replaced for Ninety (90) days from the date To obtain service or information, please call: returned to the consumer, whichever is longer. US and Canada 1-888-331-3383 Exclusions Email: support@motorolamonitors.com Normal Wear and Tear. Periodic maintenance, repair and replacement of parts You will receive instructions on how to ship the Products or Accessories at your due to normal wear and tear are excluded from coverage. expense and risk, to a BINATONE Authorized Repair Centre. Batteries. Only batteries whose fully charged capacity falls below 80% of their To obtain service, you must include: (a) the Product or Accessory; (b) the rated capacity and batteries that leak are covered by this Warranty. original proof of purchase (receipt) which includes the date, place and seller of the Product; (c) if a warranty card was included in your box, a completed Abuse & Misuse. Defects or damage that result from: (a) improper operation, warranty card showing the serial number of the Product; (d) a written storage, misuse or abuse, accident or neglect, such as physical damage (cracks, description of the problem; and, most importantly; (e) your address and scratches, etc.) to the surface of the product resulting from misuse; (b) contact telephone number. with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for These terms and conditions constitute the complete warranty agreement commercial purposes or subjecting the Product or Accessory to abnormal between you and BINATONE regarding the Products or Accessories purchased usage or conditions; or (d) other acts which are not the fault of MOTOROLA or by you, and supersede any prior agreement or representations, including BINATONE, are excluded from coverage. representations made in any literature publications or promotional materials issued by BINATONE or representations made by any agent employee or staff Use of Non-Motorola branded Products and Accessories. Defects or damage of BINATONE, that may have been made in connection with the said purchase. that result from the use of Non-Motorola branded or certified Products or Accessories or other peripheral equipment are excluded from coverage. Unauthorised Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than MOTOROLA, BINATONE or its authorized service centers, are excluded from coverage. 48 General Information General Information 49

FCC, ACTA and Industry Canada (IC) regulations 13. Technical Specifications ENGLISH WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s Wi-Fi® 802.11 b/g/n Image authority to operate the equipment. sensor Color CMOS 1M Pixels NOTE This equipment has been tested and found to comply with the limits for Lens f = 2.3mm, F = 2.4 a Class B digital device, pursuant to Part 15 of the Federal Communications Commission (FCC) rules. These limits are designed to provide reasonable LED 5 colors protection against harmful interference in a residential installation. This Power Adapter Input: 100-240V AC, 50/60Hz, 300mA equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful Output: 5V DC, 1000mA interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this device. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. This Class B digital apparatus complies with Canadian ICES-003. CAN ICES-3(B)/NMB-3(B) 50 General Information Technical Specifications 51

To comply with RF exposure requirements, a minimum separation distance of 20cm must be maintained between the user’s body including the antenna. Manufactured, distributed or sold by Binatone Electronics International LTD., official licensee for this product. MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. Apple logo and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play, Android, and Chrome are trademarks of Google Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. Internet Explorer and Windows are trademarks of the Microsoft group of companies. Firefox is a registered trademark of the Mozilla Foundation. Adobe and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated. Java is a registered trademark of Oracle and/or its affiliates. All other trademarks are the property of their respective owners. © 2015 Motorola Mobility LLC. All rights reserved. US_EN Version 4.0


Document Created: 2015-06-16 17:02:35
Document Modified: 2015-06-16 17:02:35
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