User Manual

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Users Manual

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Presence™ Grey
Bluetooth headset for phone calls




User Guide


1   Contents



    Contents
    The Presence Grey Bluetooth headset................................................................................................................................ 2
    Package contents.................................................................................................................................................................. 2
    Product overview................................................................................................................................................................... 3
        Overview of the Presence Grey headset...............................................................................................................................3
        Overview of the BTD 800 USB dongle...................................................................................................................................3
        Overview of the LEDs..............................................................................................................................................................4
    Putting the headset into operation ..................................................................................................................................... 5
        Charging the headset battery.................................................................................................................................................5
        Pairing the headset with Bluetooth devices.........................................................................................................................6
    Using the headset ................................................................................................................................................................. 9
        Individually adjusting the headset and wearing it...............................................................................................................9
        Switching the headset on and connecting it....................................................................................................................... 11
        Switching the headset off..................................................................................................................................................... 12
        Retrieving information on the remaining talk time............................................................................................................ 12
        Changing the volume............................................................................................................................................................. 13
        Muting the headset’s microphone....................................................................................................................................... 14
        Enabling/disabling voice prompts....................................................................................................................................... 14
        If you are out of the Bluetooth transmission range............................................................................................................ 14
    Making calls using the headset ..........................................................................................................................................15
        Making a call........................................................................................................................................................................... 15
        Accepting/rejecting/ending a call....................................................................................................................................... 15
        Transferring the call to/from the headset.......................................................................................................................... 16
        Redialing ................................................................................................................................................................................. 16
        Voice dialing for computer or voice assistant for mobile phone...................................................................................... 16
        Managing multiple calls.........................................................................................................................................................17
    Cleaning and maintaining the headset...............................................................................................................................18
        Cleaning the headset............................................................................................................................................................. 18
        Storing the headset................................................................................................................................................................ 18
        Updating the firmware of the products............................................................................................................................... 19
    If a problem occurs .............................................................................................................................................................20
    Specifications.......................................................................................................................................................................21




    Presence Grey Bluetooth headset


2   The Presence Grey Bluetooth headset



    The Presence Grey                                              Package contents
    Bluetooth headset
    The stylish new Presence Grey Bluetooth headset is the                                          Presence Grey mono
    wireless solution for phone calls with mobile phones and                                        Bluetooth headset
    softphones with superb sound quality in all environments.                                       with built-in rechargeable
    It features WindSafe and SpeakFocus technology to filter                                        Lithium-Polymer battery
    away background noise and enhance voice quality, thus
    providing ultimate speech intelligibility.

    Bluetooth
    The headset complies with the Bluetooth 4.0 standard and
    is compatible with all Bluetooth 1.1, 1.2, 2.0, 2.1, 3.0 and                                    Adjustable ear hook
    4.0 devices with a “hands free profile” (HFP), a “headset
    profile” (HSP) or an “advanced audio distribution profile”
    (A2DP). The headset provides wireless freedom to give
    hands-free convenience with your mobile phone.

    Additional features of the Bluetooth headset
    • WindSafe technology                                                                           Ear adapters (S, M, L)
      intelligent wind noise reduction using three digital             S                   L
      microphones working in synergy and filtering away
      unwanted wind noise
    • SpeakFocus technology
      adaptive noise reduction system with 3 digital
      microphones which is optimized for noisy                                                      Charging cable
      environments e. g. in a car, outdoors or in the office
    • Echo-free conversations
      digital echo cancellation eliminates all echoes while
      you are talking                                                                               BTD 800 USB dongle
    • Easy to use due to power on/off slide and call control                                        for Presence Grey
      you can quickly take or end calls and adjust the                                              UC variants only
      volume to suit you best
    • HD quality sound
      crystal-clear, detailed and transparent sound
      reproduction due to large wideband speaker and                                                Carrying case for headset
      extended frequency response                                                                   and accessories
    • Lightweight comfort                                                                           for Presence Grey
      headset weighs only 13 grams                                                                   UC variants only
    • Flexible wearing style
      wear left or right, use with or without ear hook
    • Long talk time
      talk to business partners and friends for up to 10                                            Quick Guide
      hours, with up to 14 days of standby time                       Quick
                                                                              Safety
                                                                              Guide    Compliance   Safety Guide
                                                                                         sheet

    • Headset battery level indicator
                                                                      Guide
                                                                                                    Compliance sheet
      displayed on Apple iPhone® screen
    • Noise dependent volume control
      automatic, adaptive volume adjustment for optimized
      speech intelligibility and sound quality




         For safety instructions, consult the Safety Guide.

         A list of accessories can be found on the product page at www.sennheiser.com/headsets. For information
     i   on suppliers, contact your local Sennheiser partner: www.sennheiser.com/headsets > “Find a dealer”.

    Presence Grey Bluetooth headset


3   Product overview



    Product overview
    Overview of the Presence Grey headset


                                  Volume – button*
                                                                         Microphones         On/Off power slide
                        Volume + button*
                                                     Multi-function button




                         LED

                USB socket




                                                                                   Speaker




                            Ear hook




    * You can swap the +/– assignment of the Volume buttons (see page 13) If, for example, you want to wear the
    headset on the left ear instead of the right (see page 9).

    Overview of the BTD 800 USB dongle

                      USB plug                                               Link LED




                                                                             Link button




    Presence Grey Bluetooth headset


4   Product overview

                                                   3x
    Overview of the LEDs                           3x

    Overview of the headset LED
                                                  2s          2s
    Headset                             LED                         Meaning
                                                   3x               Headset switches on
                                                   3x
                                                3x
                                              0.2s           0.2s
                                                3x                  Headset switches off
                                                  2s          2s    Headset is in pairing mode
                                                  2s          2s
                                                3x
                                                3x
                                                3x                  Pairing was successful*
                                                3x
                                                3x
                                              0.2s
                                                3x
                                              0.2s
                                                             0.2s
                                                             0.2s   Pairing has failed or has been canceled
                                               2s
                                               2s             2s
                                                              2s
                                               3s
                                               2s             3s
                                                              2s    Connectable state, not connected

                                                                    Incoming call
                                              0.2s
                                              0.2s           0.2s
                                                             0.2s
                                              0.2s           0.2s
                                                                    Incoming call + rechargeable battery is weak
                                                  3s          3s
                                                  3s          3s
    *Once the headset is successfully connected,
                                        mode 1:  the LED goes off.

    Overview of the dongle BTD 800 USB LED
                                         1s       1s    1s   1s
    Dongle                              LED
                                        mode 2:
                                                                    Meaning
                                                  3s          3s
                                                  3s
                                                  3s
                                                              3s
                                                              3s
                                                                    Dongle in pairing mode:
                                                                    searching for Bluetooth devices to pair and connect
                                         0.5s 0.5s
                                                3x 0.5s 0.5s
                                                   3x
                                                   3x               Pairing successful
                                                   3x
                                                   3x
                                                   3x
                                                   3x
                                                   3x               Pairing failed
                                                  2s
                                                   3x
                                                  2s          2s
                                                              2s
                                                  2s          2s
                                                  2s          2s    Dongle tries to connect to a Bluetooth device
                                                   3x

                                                                    Dongle and Bluetooth device connected
                                               2s
                                              0.2s
                                              0.2s            2s
                                                             0.2s
                                                             0.2s
                                              0.2s
                                              0.2s
                                                             0.2s
                                                             0.2s   • Outgoing/active call
                                                                    • Music streaming in standard quality
                                              0.2s           0.2s   Incoming call

                                                                    Music streaming in high quality

                                                  3s
                                                  3s          3s
                                                              3s    Microphone of the connected Bluetooth device is muted
                                                  3s          3s
                                                  3s          3s


                                                  3s          3s




    Presence Grey Bluetooth headset


5   Putting the headset into operation



    Putting the headset into operation
    Charging the headset battery
                 WARNING
         !       Danger of injury!
    Wearing the headset when charging can cause burns and injuries.
         Do not wear the headset when charging.

    A complete charging cycle takes about 1 hour and 20 minutes. Before using the headset for the first time, charge the
    rechargeable battery for a complete charging cycle without interruption.


      1                                                               2



                                              OFF




         Gently push the on/off power slide towards the               Connect the micro USB plug of the charging cable to
         headset.                                                     the USB socket of the headset.
         The voice prompt “power off” is announced in the
         headset and the LED flashes red 3 times.


      3                                                               4




             *                                                                                                  1:20 h


         Connect the USB plug of the charging cable to the USB     The battery is being charged. The LED flashes
         socket of your computer or a power supply unit (not       depending on the battery charge level. After 5 minutes,
         included).                                                the LED goes off.
         Press the multi-function button to check the battery charge level.
         When the battery is fully charged, the LED lights up blue constantly.

     A charging time of ...                  corresponds to a talk time of ...                              LED flashes
     approx. 10 minutes                      less than 1 hour                                                    1x
     approx. 20 minutes                      between 1 and 2 hours                                               1x
     approx. 40 minutes                      between 2 and 4 hours                                               2x
     approx. 80 minutes                      between 4 and 10 hours                                              3x

             When the battery charge level drops below 15 minutes of talk time, the LED flashes red and the voice prompt
     i       “recharge headset” is announced several times. When the battery is flat, the headset switches off automatically.



    Presence Grey Bluetooth headset


6   Putting the headset into operation



    Battery level indicator displayed on Apple iPhone
    When the headset is paired with an iPhone, the iPhone screen shows an additional battery level indicator for the
    headset.

    Pairing the headset with Bluetooth devices
           CAUTION
      !    Danger of malfunction!
    The transmitted radio waves of mobile phones can impair the operation of sensitive and unprotected devices.
      Only make calls with the headset in locations where wireless Bluetooth transmission is permitted.

    The headset complies with the Bluetooth 4.0 standard. In order that data can be transmitted wirelessly using Bluetooth
    technology, you have to pair your headset with Bluetooth devices that support the “hands free profile” (HFP), the
    “headset profile” (HSP) or the “advanced audio distribution profile” (A2DP).




    The headset can save the connection profiles of up to       After switch-on, the headset automatically tries to
    eight Bluetooth devices with which it has been paired.      connect to the two last connected Bluetooth devices.
    If you pair the headset with a ninth Bluetooth device,      You can only connect a third Bluetooth device after having
    the saved connection profile of the least used Bluetooth    switched off the first or the second Bluetooth device.
    device will be overwritten. If you want to re-establish a
    connection with this Bluetooth device, you have to pair
    the headset again.

                                                                To use the headset with a softphone, you either require a
                                                                computer supporting Bluetooth or an additional Bluetooth
                                                                USB dongle (wireless audio transmitter and receiver).
                                                                The BTD 800 USB Bluetooth USB dongle is supplied
                                                                together with the Presence Grey UC variants.




    Presence Grey Bluetooth headset


7   Putting the headset into operation



    Pairing the headset with a Bluetooth device
    By way of example of a mobile phone, the following chapter describes how to pair the headset with a Bluetooth device.
    In case of deviation, proceed as described in the instruction manual of your mobile phone.


      1                                                            2                                            ”Pairing“
                                                                    press &     hold...




                                          OFF
                                                                                                                    ON




      Gently push the on/off power slide towards the               Keep the multi-function button pressed and gently pull
      headset.                                                     the on/off power slide away from the headset.
      The voice prompt “power off” is announced in the             The LED alternately flashes blue and red. The headset
      headset and the LED flashes red 3 times.                     is in pairing mode.


      3                                                            4



                         Bluetooth                                                    Search devices...




      Enable the Bluetooth visibility on your mobile phone.        Start a search for Bluetooth devices.
                                                                   All available devices in the proximity of the mobile
                                                                   phone are displayed.


      5                                       keyword: 0000        6                                  ”Pairing successful”

                                                                                          3x

           Sennheiser Presence
           Laptop Nick




                                               < 20 cm




      Select “Presence” to establish a Bluetooth connection      Once the headset is paired with the mobile phone, the
      to the headset. If necessary, enter the default PIN code   LED goes off.
      “0000”.




    Presence Grey Bluetooth headset


8   Putting the headset into operation



    Using the headset with a computer and a Bluetooth USB dongle

      1                                                           2                                            ”Pairing“
                                                                   press &       hold...




                                           OFF
                                                                                                                     ON




      Gently push the on/off power slide towards the              Keep the multi-function button pressed and gently pull
      headset.                                                    the on/off power slide away from the headset.
      The voice prompt “power off” is announced in the            The LED alternately flashes blue and red. The headset
      headset and the LED flashes red 3 times.                    is in pairing mode.


     3                                                            4

                                                                                                      Press & hold

                                                                                                          3s




                                                                       < 20 cm



      Plug the Bluetooth USB dongle into the USB port of          Press and hold the dongle’s button for 3 seconds to
      your computer.                                              enter pairing mode.
                                                                  The LED alternately flashes blue and red.


      5                                    ”Pairing successful”


                           3x

                                      3x




    Once the Bluetooth devices are paired, the LED flashes
    3 times blue and then lights up in a constant dim blue.




    Presence Grey Bluetooth headset


9   Using the headset



    Using the headset
    Individually adjusting the headset and wearing it
    For an optimized and individual wearing comfort, the headset can be worn on your left or right ear in three different
    ways: with the ear hook or the ear adapter or a combination of both.


      A                                                          B

                                                                                  S       M      L
                            S         M   L



    Wearing the headset with ear adapter

      1                                                           2
                                                                                           M
                                                                           L

                                                                   S




      Remove the ear hook and the ear adapter without loop        Attach the selected ear adapter with loop to the
      (premounted) or the ear adapter with loop from the          headset.
      headset.

      3                                                           4




      Move the headset to your ear and insert the loop of the     Adjust the angle of the loop so that the headset fits
      ear adapter.                                                comfortably and securely in your ear.




    Presence Grey Bluetooth headset


10   Using the headset



     Wearing the headset using the ear hook
     You can combine the ear hook with the ear adapter without loop. If then the headset does not fit properly, use one of
     the ear adapters with loop.


          1                                                         2
                                        S       M      L




          Remove the ear adapter with loop if necessary and         Attach the ear hook to the headset. If you want to
          attach the ear adapter without loop, whichever feels      change the wearing ear of the headset, attach the ear
          most comfortable.                                         hook the other way round.

          3                                                         4




          Move the headset to your ear and guide the ear hook       Position the headset so that it fits comfortably.
          behind your ear. If the headset does not fit optimally,
          slightly bend the ear hook a bit.

     Wearing the headset with the optional headband
     The Presence headband is available as an accessory.




      L                                                     R




     Presence Grey Bluetooth headset


11   Using the headset



     Switching the headset on and connecting it
                                                  Gently pull the on/off power slide away from the
       1                                          headset.
                                                  The LED flashes blue 3 times.
                                                  The voice prompt “power on” is announced in the
                                                  headset.
                                        ON




            ”Power on“             3x


                                              The LED flashes 3 times blue every 2 seconds until the
       2                                      headset finds a paired Bluetooth device to connect to.
                                              Once the connection is successfully established, one or
                                              two of the following voice prompts are announced in the
                                              headset:
               2s             2s              • “Phone one connected” for the first mobile phone
                3x                            • “Phone two connected” for the second mobile phone
                                                or
                                              • “Dongle connected” for the Sennheiser Bluetooth
                                                dongle.
            ”... connected“


                                              Only two out of the maximum eight paired Bluetooth
       3                                      devices can be simultaneously connected to the headset.
                                              After switch-on, the headset automatically tries to
                                              connect to the two last connected Bluetooth devices.




     Presence Grey Bluetooth headset


12   Using the headset



     Switching the headset off
                                                   Gently push the on/off power slide towards the
                                                   headset.
                                                 The voice prompt “power off” is announced in the headset
                                                 and the LED flashes red 3 times.
                                                 The headset ends the call and switches off.
                                       OFF
                                                 All volume settings are saved automatically when the
                                                 headset is switched off.



            ”Power off“        3x



     Retrieving information on the remaining talk time
                                                 You can retrieve information on the remaining talk time
                                                 at any time except when you are on a call or listening to
                                                 music:
                                                    Press the multi-function button.




     Information announced                      Remaining talk time                    LED flashes
     “Between eight and ten hours talk time”    8 to 10 hours                              3x

     “Between four and eight hours talk time”   4 to 8 hours                               3x
     “Between two and four hours talk time”     2 to 4 hours                               2x
     “Between one and two hours talk time”      1 to 2 hours                               1x
     “Less than one hour talk time”             less than 1 hour                           1x
                                                less than 15 minutes talk time;
     „Recharge headset“                         automatic voice prompt                     1x
                                                  Recharge headset (see page 5).




     Presence Grey Bluetooth headset


13   Using the headset



     Changing the volume
                CAUTION
       !        Hearing damage due to high volumes!
     Listening at high volume levels for long periods can lead to permanent hearing defects.
       Set the volume to a low level before putting on the headset.
       Do not continuously expose yourself to high volumes.


     Swapping the +/– assignment of the Volume buttons
                                                                You can swap the +/– assignment of the Volume buttons
                                                                If, for example, you want to wear the headset on the other
                                                                ear (see page 9).
                                                                      Keep both Volume buttons pressed for 2 seconds to
                                                                      swap the +/– assignment of the buttons.
                                                                      The voice prompt “swap volume keys” is announced in
                                                                      the headset.



           2s



     Changing the volume
     You can adjust three independent volume settings for the headset:
     1. speaker volume:
        can be adjusted during an active call,
     2. audio volume:
        can be adjusted during music reproduction,
     3. volume for the ring tone, the beeps and the voice prompts:
        can be adjusted in idle mode (no active call or music reproduction)
                                                                    Press the
       A                            B                               –– Volume + button to increase the volume.
                                                                    –– Volume – button to reduce the volume.
                                                                    When the minimum or maximum volume is reached,
                                                                    the voice prompt “Volume min” or “Volume max” is
                                                                    announced in the headset.
                                                                    When the voice prompts are disabled, you hear a beep
                                                                    in the headset instead.



           1                 2              3




     Presence Grey Bluetooth headset


14   Using the headset



     Muting the headset’s microphone
     Muting the microphone                                      Unmuting the microphone




                                                   ”Mute on“                                                  ”Mute off“



       Press the Volume + and – button.                           Press the Volume + and – button.
       The voice prompt “Mute on“ is announced.                   The voice prompt “Mute off“ is announced.


     Enabling/disabling voice prompts
                                                                In idle mode (no active call or music reproduction):
                                                                   Press and hold both volume buttons.
                                                                The voice prompts are now activated/deactivated and
                                                                the voice prompt “Voice on” or “Voice off” is announced
                                                                in the headset.

         6s



                                                 ”Voice on“ /
                                                 ”Voice off“




     If you are out of the Bluetooth transmission range
     Calling is only possible in the Bluetooth transmission range of the mobile phone/Bluetooth device. The transmission
     range largely depends on environmental conditions such as wall thickness, wall composition etc. With a free line of
     sight, the transmission range of most mobile phones and Bluetooth devices is up to 25 meters.




                                                                                           5min

                                  ~25 m


              ”...disconnected“                                        ”...connected“



     If the headset leaves the transmission range of the        If you re-enter the Bluetooth transmission range within
     connected Bluetooth device during a call, one of the       5 minutes, the connection is re-established and the voice
     following voice prompts is announced in the headset:       prompt “Phone one connected”, “Phone two connected”
     • “Phone one disconnected” for the first mobile phone      or “Dongle connected” is announced in the headset.
     • “Phone two disconnected” for the second mobile           If you spend more than 5 minutes outside the Bluetooth
        phone or                                                transmission range, the connection breaks down
     • “Dongle disconnected” for the Bluetooth dongle.          completely and you have to manually re-establish the
                                                                connection.

     Presence Grey Bluetooth headset


15   Making calls using the headset



     Making calls using the headset
     Making a call
                                                                     Dial the desired number on your mobile phone.
                                                                     You hear a beep in the headset.
                                                                  If your mobile phone does not automatically transfer the
                                                                  call to the headset:
                                                                      Press the multi-function button once to transfer
                                                                      the call from the mobile phone to the headset.
                                                                      Alternatively, press a button on your mobile phone (see
                                                                      the instruction manual of your mobile phone).




     Accepting/rejecting/ending a call
                                                                  When you receive a call, the headset announces which
                                                    ”Phone ...“   of the connected Bluetooth device is ringing:
                                                    ”Dongle“      • connected mobile phones: “Phone one” or “Phone
                                                                     two” or
                                                                  • Bluetooth dongles connected to the computer:
                                                                     “Dongle“
                                                                  You then hear a ring tone in the headset and the LED
                                                                  flashes blue. If the headset battery is low, the LED
                                                                  flashes red instead of blue.
                                                                  When you receive a call and your headset is switched
                                                                  off, simply switch your headset on to accept the call.

     If you listen to music, the music is paused until you end the call. This function is not supported by all mobile phones.

      i     When the voice prompts are disabled, you hear a beep in the headset.


          Press the multi-function button:


                                                                                    Accepts a call


                                                                             1s     Rejects a call          ”Call rejected”


                                                                             2x     Puts an active call
                                                                                                                   –
                                                                                    on hold (pause)


                                                                                    Ends a call              ”Call ended”




     Presence Grey Bluetooth headset


16   Making calls using the headset



     Transferring the call to/from the headset
     Once a connection is established, you can transfer the call to/from the headset.
       Press the multi-function button:




                                                                                    Transfers a call from
                                                                              1s    the headset to the
                                                                                    mobile phone
                                                                                    Transfers a call from
                                                                                    the mobile phone to
                                                                                    the headset




     Redialing
     The redialing function is only supported by Bluetooth devices with a “hands free profile” (HFP).
       Press the multi-function button:




                                                                              2x     Redials the last
                                                                                                               ”Redialing”
                                                                                     number

                                                                                                                ”Redial
                                                                                     Cancels redialing
                                                                                                               canceled”




     Voice dialing for computer or voice assistant for mobile phone
     The voice dialing function is only supported by Bluetooth devices with a “hands free profile” (HFP). The voice commands
     and functions depend on the Bluetooth device or on the App. Instead of voice dialing, the voice assistant can be
     activated on your mobile phone – precondition: the headset is ONLY connected to a mobile phone.
       Press the multi-function button:



                                                                              1s     Activates voice dialing
                                                                                     or voice assistant


                                                                                     Cancels voice dialing
                                                                                     or voice assistant


                                                                      Say your voice command, e.g. “Call Jane”.
                                                                      The Bluetooth device dials Jane’s number.

                                                                  i     Some voice dial systems require an Internet
                                                                        connection.




     Presence Grey Bluetooth headset


17   Making calls using the headset



     Managing multiple calls
                                                                  You can use the headset simultaneously with two
                                                                  connected Bluetooth devices (see page 6).

                                                                  Managing two calls
                                                                  You can manage two calls:
                                                                  • from either two different Bluetooth devices or
                                                                  • from one Bluetooth device.




     If you receive a call during an active call:
       Press the multi-function button:

                                                                                                                ”Phone ...“
                                                                                                                ”Dongle“




          Active call            2nd incoming call     Function

                                                                  Accepts the incoming call and ends the active call


                                                         2x       Accepts the incoming call and puts an active call on
                                                                  hold (toggling – phone dependent)


                                                         1s       Rejects the incoming call and continues the active
                                                                  call



     If you put an active call on hold (toggling):
       Press the multi-function button:




          Active call           2nd call put on hold   Function
                                                                  Ends the active call and makes the call on hold active
                                                                  (phone dependent)




     Presence Grey Bluetooth headset


18   Cleaning and maintaining the headset



     Cleaning and maintaining the headset
     CAUTION
     Liquids can damage the electronics of the product!
     Liquids entering the housing of the device can cause a short circuit and damage the electronics.
       Keep all liquids far away from the product.
       Do not use any cleansing agents or solvents.

                                                                Cleaning the headset
                                                                   Only use a dry cloth to clean the product.



                                                                Storing the headset
                                                                If you do not use the headset for extended periods of time:
                                                                    Charge the built-in rechargeable battery every
                                                                    3 months for about 1 hour.
                                                                    Store the headset in a clean and dry environment.




     Presence Grey Bluetooth headset


19   Cleaning and maintaining the headset



     Updating the firmware of the products
                                                               You can update the firmware of your headset system
                                                               and Bluetooth dongle by using the free HeadSetup™ Pro
                                                               software.
                                                                  Download the software from
                                                                  www.sennheiser.com/software.
                                                                  Install the software.
                                                                  To install the software, you need administrator rights
                                                                  on your computer. If necessary, contact your IT
                                                                  department.


            www.sennheiser.com/software


     Updating the firmware of the headset
     To update the firmware, only one product may be connected at a time:
       Disconnect all other Sennheiser products before starting the update.

       1                                                           2




                                                                                  Headsetup Pro

       Use a USB cable with mini USB plug to connect the          Start HeadSetup™ Pro.
       headset to your computer.                                  HeadSetup™ Pro checks if the installed firmware is the
                                                                  latest version available on the Sennheiser server. If
                                                                  required, upgrade to the latest version.

     Updating the firmware of the Bluetooth dongle BTD 800 USB

      1                                                          2




                                                                                 Headsetup Pro

       Plug the Bluetooth USB dongle into the USB port of         Start HeadSetup™ Pro.
       your computer.                                             HeadSetup™ Pro checks if the installed firmware is
                                                                  the latest version available on the Sennheiser server.
                                                                  If required, upgrade to the latest version.




     Presence Grey Bluetooth headset


20   If a problem occurs ...



     If a problem occurs ...
     Problem                        Possible cause                          Solution                                       Page
     Headset cannot be              The rechargeable battery is flat.          Recharge the rechargeable battery.           5
     switched on
     No audio signal                The headset is not paired with the         Check if the headset is paired. If           6
                                    mobile phone.                              necessary, pair the headset again.
                                    The volume is adjusted too low.            Increase the volume.                         13
                                    The headset is switched off.               Switch the headset on.                       11
     Headset cannot be              The pairing does not work.                 Check if your Bluetooth device               –
     paired                                                                    supports the HF or HS profile.
                                    The mobile phone is switched off.          Switch the mobile phone on.                  –
     No voice prompts               The voice prompts are disabled.            Enable the voice prompts.                    14
     announced (beeps only)
     Headset does not react         The operation of the headset is            Reset the headset to the factory default     20
     to any button press            faulty.                                    settings.
     Connection                     Bluetooth device 1 is not available.       Toggle between your two Bluetooth            11
     establishment takes a                                                     devices.
     long time
     No Bluetooth connection        Dongle not inserted correctly in           Plug in the dongle again.                    8
     via dongle BTD 800 USB         the computer
                                    Dongle and Presence Grey not               Pair the dongle and your Presence Grey       8
                                    connected                                  headset (Pairing).
     Dongle BTD 800 USB             Dongle’s pairing list disturbed         Clear the list of previously paired devices:    –
     does not accept new
                                                                               Press and hold the dongle’s button for
     devices (Pairing)
                                                                               3 seconds to enter pairing mode.
                                                                               The LED alternately flashes blue and
                                                                               red.
                                                                               Double press the dongle’s button.
                                                                               The LED flashes purple three times.
                                                                               The pairing list is cleared.

     If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions,
     please contact your local Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at
     www.sennheiser.com.

     Restoring factory default settings (Reset)




                                       OFF
                                                                                                                     ON


            ”Power off“        3x


       Gently push the on/off power slide towards the                      Keeping both Volume buttons pressed, gently pull the
       headset.                                                            on/off power slide away from the headset.
       The voice prompt “power off” is announced in the                    The LED flashes 3 times purple and then alternately
       headset and the LED flashes red 3 times. The headset                blue and red. The headset tries to pair with the
       ends the call and switches off.                                     Bluetooth devices (see page 6)




     Presence Grey Bluetooth headset


21   Specifications



     Specifications
     Presence Grey headset
     Dimensions (W x H x D)                51 x 19 x 23 mm / 2.01 x 0.75 x 0.91 in
     Weight without ear hook               approx. 13 g / 0.46 oz / 0.03 lbs
     Standby time                          up to 14 days
     Talk time                             up to 10 hours
     Charging time                         1 h 20 min
     Rechargeable battery (built-in)       Lithium Polymer; 3.7 V / 120 mA
     Speaker type                          dynamic, neodymium magnet
     Speaker frequency response            150 – 6,800 Hz (wideband)
                                           300 – 3,400 Hz (narrowband)
                                           100 – 15,000 Hz (A2DP/Music)
     Sound pressure                        max. 118 dB SPL (ERP)
     Microphone type                       3 digital MEMS microphones
     Microphone frequency response         150 – 6,800 Hz (wideband)
                                           300 – 3,400 Hz (narrowband)



     BTD 800 USB Bluetooth dongle
     Dimensions (W x H x D)                22 x 16 x 6 mm / 0.87 x 0.63 x 0.24 in
     Weight                                2 g / 0.07 oz / 0.004 lbs



     Bluetooth
     Bluetooth                             Headset: version 4.0/ class 1
                                           Dongle: version 4.2/ class 1
     Range                                 up to 25 m (device-dependent)
     Transmission frequency                2402 – 2480 MHz
     Profiles                              •   HSP Headset Profile (version 1.2)
                                           •   HFP Handsfree Profile (version 1.7)
                                           •   A2DP Advanced Audio Distribution Profile (version 1.3)
                                           •   Dongle only:
                                               AVRCP Audio Video Remote Control Profile (version 1.6)
     Output power                          Headset: max. 10 dBm
                                           Dongle: max. 8 dBm
     Typical sensitivity                   -89 dBm



     Headset | BTD 800 USB
     Temperature range                     operation:       +10 °C to +40 °C / +50 °F to +104 °F
                                           storage:         -20 °C to +60 °C / -4 °F to +140 °F
     Relative humidity                     operation:       20% to 85%
                                           storage:         10% to 95%



     Trademarks
     The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
     marks by Sennheiser Communications A/S is under license.



     Presence Grey Bluetooth headset


22   Specifications




     Sennheiser Communications A/S
     Industriparken 27, DK-2750, Denmark
     www.sennheiser.com                    Publ. 10/18, A01
     Presence Grey Bluetooth headset



Document Created: 2019-11-08 09:40:23
Document Modified: 2019-11-08 09:40:23

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