AirCard 781S User Guide_v01

FCC ID: PY3AC781S

Users Manual

Download: PDF
FCCID_2090049

AirCard ®
781S Mobile Hotspot
User Guide




2400359 Rev 3




                                                                                                 Preface



Important       Due to the nature of wireless communications, transmission and reception of data can
                never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally
Notice          lost. Although significant delays or losses of data are rare when wireless devices such as
                the NETGEAR® modem are used in a normal manner with a well-constructed network,
                the NETGEAR modem should not be used in situations where failure to transmit or
                receive data could result in damage of any kind to the user or any other party, including
                but not limited to personal injury, death, or loss of property. NETGEAR accepts no
                responsibility for damages of any kind resulting from delays or errors in data
                transmitted or received using the NETGEAR modem, or for failure of the NETGEAR
                modem to transmit or receive such data.


Safety and      Do not operate the NETGEAR modem in areas where blasting is in progress, where
                explosive atmospheres may be present, near medical equipment, near life support
Hazards
                equipment, or any equipment which may be susceptible to any form of radio
                interference. In such areas, the NETGEAR modem MUST BE POWERED OFF. The
                NETGEAR modem can transmit signals that could interfere with this equipment.
                Do not operate the NETGEAR modem in any aircraft, whether the aircraft is on the
                ground or in flight. In aircraft, the NETGEAR modem MUST BE POWERED OFF.. When
                operating, the NETGEAR modem can transmit signals that could interfere with various
                onboard systems.
                The driver or operator of any vehicle should not operate the NETGEAR modem while in
                control of a vehicle. Doing so will detract from the driver or operator's control and
                operation of that vehicle. In some states and provinces, operating such communications
                devices while in control of a vehicle is an offence.


Limitation of   The information in this manual is subject to change without notice and does not
                represent a commitment on the part of NETGEAR. NETGEAR AND ITS AFFILIATES
Liability       SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL,
                GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES
                INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED
                PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY NETGEAR
                PRODUCT, EVEN IF NETGEAR AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE
                POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY
                THIRD PARTY.
                Notwithstanding the foregoing, in no event shall NETGEAR and/or its affiliates
                aggregate liability arising under or in connection with the NETGEAR product, regardless
                of the number of events, occurrences, or claims giving rise to liability, be in excess of
                the price paid by the purchaser for the NETGEAR product.




Rev 3 Sep.13                                                                                            3


AirCard 781S Mobile Hotspot User Guide



Patents                  This product may contain technology developed by or for NETGEAR Inc. This product
                         includes technology licensed from QUALCOMM®.


Copyright                © 2013 NETGEAR, Inc. All rights reserved.


Trademarks               NETGEAR, the NETGEAR logo, AirCard, and Watcher are trademarks of NETGEAR, Inc. in
                         the United States and/or other countries. Other brand names mentioned herein are for
                         identification purposes only and may be trademarks of their respective holder(s).
                         Windows® and Windows Vista® are registered trademarks of Microsoft Corporation.
                         Macintosh® and Mac OS X® are registered trademarks of Apple Inc., registered in the
                         U.S. and other countries.
                         QUALCOMM® is a registered trademark of QUALCOMM Incorporated. Used under
                         license.
                         Other trademarks are the property of their respective owners.
                         Information is subject to change without notice.




4                                                                                                    2400359


           Contents
           Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
                Know your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
                   Power button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
                   LCD touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
                      LCD screen elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
                   Status LED indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
                   Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
                   Power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
                Set up and connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
                    Install the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
                    Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
                      Device configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
                      Security credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12


           Use Your Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                              13
                 Add a wireless device to your Wi-Fi network . . . . . . . . . . . . . . . . . . . . . . . . . . . .                                  13
                    Add a device manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                  13
                    Add a WPS-enabled device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                        13
                Messages and Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
                  View SMS messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
                  View alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
                Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
                   Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
                   Recharge the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16


           Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
                How do I turn the mobile hotspot off? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
                How do I find out how many users are connected to my mobile hotspot network? . .
                19
                The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?. .
                19
                Where can I find more information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19


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AirCard 781S Mobile Hotspot User Guide



           Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
                Reset the mobile hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
                Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
                    Temperature-related alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21


           Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
                Mechanical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
                Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
                Supported RF bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
                LTE Release 10 feature support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24


           Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
                Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
                Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
                   Proper Battery Use and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
                Regulatory Information for North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
                   Wi-Fi Channel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27


           Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29




6                                                                                                                                               2400359


           1: Get Started                                                                                                1
                                       This chapter provides an overview of the AirCard 781S Mobile Hotspot
                                       features, and instructions on how to set up your mobile hotspot and
                                       connect to the Internet.


                                       Know your device
                                       Your mobile hotspot enables you to create a Wi-Fi network anywhere
                                       there is cellular network coverage. You can use that Wi-Fi network to
                                       connect your laptop and other Wi-Fi capable devices to your network
                                       provider’s mobile broadband network and connect to the Internet.
                                       You can also use your mobile hotspot in tethered mode by connecting it to
                                       your laptop with the USB cable to access the Internet.
                                       Additional features include:
                                       •   Touchscreen LCD interface — Configure basic Wi-Fi and display
                                           settings, view data usage details, view system and network provider
                                           alerts and messages
                                       •   Wi-Fi Protected Setup (WPS) — A fast, easy way to connect WPS-
                                           enabled devices to your Wi-Fi network
                                       •   Guest Wi-Fi — Create a second Wi-Fi network on the hotspot for
                                           guests to use



                                                                                                  Status LED indicator
                        Power button




               Touchscreen




                                                                                          External antenna port #2



                                                                                        microUSB charging port


                                                                       External antenna port #2




Rev 3 Sep.13                                                                                                         7


AirCard 781S Mobile Hotspot User Guide



                         Power button
                         Table 1-1: Power button usage
                              Desired result                                     Action

                          Turn mobile hotspot on     Press and hold the power button for two seconds.

                          Turn mobile hotspot off    Press and hold the power button for two seconds.

                          Wake up Wi-Fi signal and   Press and quickly release the power button.
                          device screen



                         LCD touchscreen
                         The mobile hotspot’s touchscreen LCD displays:
                         •   Wi-Fi network name and password
                         •   Network signal icons (See LCD screen elements on page 9 for details.)
                         •   Data usage details
                         •   Wi-Fi details (Wi-Fi range, connected devices, etc.)
                         •   Device settings (screen brightness, software updates, view wireless number, etc.)
                         •   System alerts
                         •   Network provider messages
                         •   Device tutorial
                         To personalize the mobile hotspot and change basic settings, use the homescreen
                         Settings and Wi-Fi options.
                         For advanced settings, use a Wi-Fi enabled device to connect to the hotspot and then
                         visit the homepage at http://192.168.1.1.




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                                                                                                  Get Started



               LCD screen elements
               Icons on the LCD screen’s top row indicate the status of the mobile hotspot, and several
               screen elements can be tapped to configure Wi-Fi and device settings, view data usage
               details, and view system alerts and carrier messages.

                Homescreen



                   Signal strength                Network indicator


                                                                                           Battery
                                                                                          System alerts

                                                                                          Wi-Fi network
                                                                                          name and
                                                                                          password
                                                                                           Data usage
                Number of
                connected
                devices




                               Wi-Fi configuration                     Configure settings
                                            Charge another device’s battery
               Figure 1-1: LCD homescreen

               Table 1-2: LCD homescreen elements
                     Element                                            Indicates

                                      Signal strength
                                      The more bars the stronger the network provider’s signal.

                                      No signal


                                      The type of network available.*
                                      4G LTE — LTE
                                      4G — HSPA, HSPA+


                                      Battery status
                                      Indicates the charge status of the battery.
                                      Green bar — 26–100%
                                      Yellow bar — 11–25%
                                      Red bar — <10%. Connect charger.

                                      Battery charging




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AirCard 781S Mobile Hotspot User Guide



                         Table 1-2: LCD homescreen elements (Continued)
                              Element                                           Indicates

                                              Number of system alerts
                                              Slide down to view the messages

                          Wi-Fi network       Mobile hotspot’s Wi-Fi network name and password. Used by Wi-Fi enabled
                          name and Wi-Fi      devices to connect to the mobile hotspot.
                          password

                                              Data usage for current billing period or prepaid plan.
                                              Tap the data bar to view detailed information.

                                              Wi-Fi menu
                                              Number indicates currently connected devices.

                                              Tap to configure basic Wi-Fi settings, including Wi-Fi profiles.

                                              PowerBoost
                                              Tap to charge another device’s battery (using the PowerBoost cable).


                                              Settings menu
                                              Tap to configure basic device settings.




                         Status LED indicator
                         The LED indicates the device’s connection status:
                         •   Slow blue blink — Data connection ready
                         •   Double blue blink — Transferring data
                         •   Slow amber blink — Sleeping


                         Accessories
                         •   Micro USB cable — Used mainly for recharging the battery, although you can also
                             use it to tether the mobile hotspot to your computer
                         •   Wall charger — Used with the USB cable to recharge the battery or to power the
                             mobile hotspot from a wall socket


                         Power sources
                         You can power your mobile hotspot from:
                         •   Rechargable battery included with the mobile hotspot
                         •   Wall socket using the wall charger and USB cable
                         •   USB port on your computer




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                                                                                                                Get Started



                               Set up and connect to the Internet

                               Install the battery
                               1. Insert the battery as shown in the illustration. Ensure that the gold contacts on the
                                  battery are lined up with the gold contacts on the device.

                                                                                                            Battery
                                    Gold contacts




                               2. Replace the back cover.

                               Note: The battery comes partially-charged and ready to go. When the battery needs recharging,
                               follow the instructions in Recharge the battery on page 16.



                               Connect to the Internet
                               To connect to the Internet:
                               1. Turn on the mobile hotspot.
                                  Press and hold the power button for a few seconds. Once powered up, the mobile
                                  hotspot automatically searches for and connects to your network provider’s mobile
                                  broadband network.

Note: Your mobile hotspot      2. Connect your computer or other device to your Wi-Fi network.
does not need to be                a.   On your computer, view the list of available Wi-Fi networks.
connected to the computer
with the USB cable to              b.   Select the Wi-Fi network name displayed on the mobile hotspot LCD screen,
connect to the Internet. The            and connect to it.
USB cable is used mainly for       c.   When prompted, enter your Wi-Fi network password, as it appears on the
recharging the battery. (You            mobile hotspot LCD screen.
can also connect to the        3. Launch your browser to surf the Internet.
Internet with the mobile
hotspot tethered to the
laptop with the USB cable.)    Note: To personalize the mobile hotspot and change basic settings, use the LCD homescreen
                               Settings and Wi-Fi options. For advanced settings, use a Wi-Fi enabled device to connect to the
                               hotspot and then use a browser to display the homepage (http://192.168.1.1). Log in as Admin-
                               istrator to make changes.



Rev 3 Sep.13                                                                                                               11


AirCard 781S Mobile Hotspot User Guide



                         Note: The LCD screen may go into sleep mode to save power. To wake up the LCD screen, press
                         and quickly release the power button, then tap the Unlock icon.



                         Device configuration
                         Your mobile hotspot comes configured, perfectly secure and ready to use, but if you
                         want to change the security settings, the Wi-Fi network name (SSID) and other
                         settings, go to your mobile hotspot’s homepage.

                         Note: Some basic Wi-Fi and device settings can be changed using the touchscreen LCD’s Wi-Fi
                         and Settings menus.


                         The homepage URL is shown on the LCD (Settings > About) and in the Quick Start
                         Guide that came with your mobile hotspot.
                         You must be logged in as Administrator to change settings and view detailed
                         information.


                         Security credentials
                         Three passwords are associated with the mobile hotspot:
                         •   Wi-Fi password — Used to connect your computer or other Wi-Fi device to your
                             mobile hotspot network. This character string is unique to your device. It is
                             displayed on the main mobile hotspot LCD screen. If the screen is blank (a power-
                             saving feature), press and quickly release the power button to view the information
                             on the screen. The default Wi-Fi Password is also printed on a label under the
                             battery.
                         •   Admin Login — Used to log into the homepage as Administrator. You must be
                             logged in as Administrator to use certain features and to make changes to your
                             mobile hotspot settings. The default Admin Login is printed on a label under the
                             battery. The Admin Login can be 5–31 characters.
                         •   Guest Wi-Fi Password — When enabled, guests can use this password to access the
                             Guest Wi-Fi network.
                         You can change these passwords on the homepage, http://192.168.1.1.




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           2: Use Your Mobile Hotspot                                                                       2
                      This chapter provides information on how to use your mobile hotspot.

                      Note: To change settings you need to be logged in as Administrator. See Set up
                      and connect to the Internet on page 11.



                      Add a wireless device to your Wi-Fi
                      network
                      You can connect up to fifteen wireless devices such as smart phones,
                      laptops, tablets, digital cameras, printers, gaming consoles, and digital
                      picture frames to your mobile hotspot network.
                      You can add a wireless device to your Wi-Fi network manually, or if the
                      device you are adding is Wi-Fi Protected Setup (WPS) enabled, you can
                      use the WPS method to connect the device without using the Wi-Fi
                      password.

                      Add a device manually
                      1. On the wireless device you want to add to your network, view the list
                         of available Wi-Fi networks.
                      2. Connect to the network that corresponds to your mobile hotspot
                         network, as displayed on the LCD.
                      3. When prompted, enter the Wi-Fi password for your mobile hotspot
                         network. The Wi-Fi password is displayed on the mobile hotspot LCD
                         screen. (If the screen has turned off to save power, press and quickly
                         release the power button to wake up the screen.)

                      Add a WPS-enabled device
                      You can add a WPS-enabled Wi-Fi device to your Wi-Fi network without a
                      Wi-Fi password, using the homepage or the mobile hotspot LCD screen.
                      On the LCD touchscreen:
                      1. On the home screen, tap Wi-Fi > WPS.
                      2. Tap Pair with Main Wi-Fi or Pair with Guest Wi-Fi.
                      3. Within two minutes (120 seconds), press the WPS button on the
                         wireless device you want to connect.
                      Your mobile hotspot and the wireless device will communicate and
                      establish the connection.
                      On the homepage:
                      1. On the homepage, log in as Administrator.




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AirCard 781S Mobile Hotspot User Guide



                         2. Click Wi-Fi.
                         3. Click WPS for either the Main Wi-Fi or Guest Wi-Fi.
                         4. Choose the WPS method you want to use:
                             · If the device you want to connect has a WPS button:
                               Click WPS button pairing, and then within two minutes (120 seconds) press the
                               device’s WPS button, or
                             · If the device you want to connect has a WPS PIN associated with it:
                               Click Enter WPS PIN, and then enter the device’s WPS PIN.
                             Your mobile hotspot and the wireless device will communicate and establish the
                             connection.


                         Messages and Alerts

                         View SMS messages
                         You can view SMS messages from AT&T on the LCD touchscreen or the homepage.
                         On the LCD touchscreen:
                         On the home screen, the Messages icon indicates if you have unread network
                         messages.
                         To view messages:
                         1. On the home screen, tap Messages. A list of messages appears, previewing the
                            first portion of the text.
                         2. For any message in the list, tap the message to read the full text.
                         To delete a message:
                         1. Tap the desired message.
                         2. Tap Delete.
                         On the homepage:
                         If you have logged in as Administrator, the Messages icon on the side menu indicates if
                         you have unread network messages.
                         To view messages:
                         1. Log in as Administrator.
                         2. Click Messaging. A list of messages appears, showing the first portion of the text.
                         3. For any message in the list, click the message to read the full text.
                         To delete a message:
                         1. Click the desired message.
                         2. Click Delete.




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                                                                                  Use Your Mobile Hotspot



               View alerts
               Your mobile hotspot displays alerts to advise you of the device status.
               On the LCD touchscreen:
               On the home screen, the Alerts bar indicates that you have system alerts.
               To view alerts:
               1. On the home screen, tap the Alerts bar.
               2. Read each alert that appears and follow any displayed instructions. Tap the ‘>’
                  button to show the next alert.

               Note: Alerts remain as long as the issues that cause them are active. When the issues are dealt
               with, the alerts are removed automatically.


               On the homepage:
               If you have logged in as Administrator, any active alerts will appear on the homepage.
               To view alerts:
               1. Log in as Administrator. Active alerts will appear at the top of the homepage.
               2. Follow the instructions in each alert to address the conditions that caused them to
                  appear.

               Note: Alerts remain as long as the issues that cause them are active. When the issues are dealt
               with, the alerts are removed automatically.




               Battery

               Battery life
               The mobile hotspot, by default, is configured to optimize battery life. Battery life is
               affected by:
               •   Standby time
               •   Data throughput
               •   Mobile Broadband signal strength (the better the signal, the longer the battery life)
               •   Wi-Fi range:
                   · Standard — Longest battery life
                   · Boost — Enables you to have connected Wi-Fi devices further from your mobile
                     hotspot and still connect to your Wi-Fi network, but battery life is shorter




Rev 3 Sep.13                                                                                                     15


AirCard 781S Mobile Hotspot User Guide



                         Recharge the battery
                         The battery comes partially charged. You can recharge the battery from a wall socket or
                         from the USB port on your computer.
                         To recharge the battery from a wall socket (Fastest option):
                         1. Attach one end of the micro USB cable to the mobile hotspot and attach the other
                            end to the wall charger (included).




                         2. Plug the wall charger into a wall socket. The battery icon includes a lightning bolt to
                             indicate that the battery is charging. (        )
                             The battery icon on the LCD screen indicates when the battery is fully charged

                             (       ) and an alert is displayed.

                         Note: The LCD goes into sleep mode after a set time to extend battery life. To wake up the LCD
                         screen, press and quickly release the power button.


                         To recharge the battery from the USB port on your computer:
                         1. Attach one end of the micro USB cable to the mobile hotspot and plug the other
                            end into the USB port on your computer. The battery icon includes a lightning bolt
                             to indicate that the battery is charging. (         ).




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                                                                      Use Your Mobile Hotspot


               The battery icon on the LCD screen indicates when the battery is fully charged

               (     ) and an alert is displayed.




Rev 3 Sep.13                                                                                    17


AirCard 781S Mobile Hotspot User Guide




18                                       2400359


           3: Frequently Asked Questions                                                          3
                      This chapter provides answers to questions you may have about your
                      mobile hotspot. (Also see Troubleshooting on page 21.)


                      How do I turn the mobile hotspot
                      off?
                      Press and hold the power button for a few seconds.


                      How do I find out how many users are
                      connected to my mobile hotspot
                      network?
                      The number on the Wi-Fi icon on the mobile hotspot LCD shows the
                      number of users (or devices) connected to your Wi-Fi network, and a list
                      of connected devices is shown in the homepage’s Devices Connected
                      section. For more details about the devices or users connected to your
                      network, tap Wi-Fi > Devices.


                      The LCD screen is not lit. How do I
                      know if the mobile hotspot is still
                      powered on?
                      The LCD screen dims to save energy. The LED continues to flash slowly to
                      indicate that the mobile hotspot is still powered on. To wake up the LCD,
                      press and quickly release the power button.


                      Where can I find more information?
                      •   Refer to the Quick Start that came with your mobile hotspot.




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AirCard 781S Mobile Hotspot User Guide




20                                       2400359


           4: Troubleshooting                                                                                 4
                      This chapter provides suggestions for troubleshooting problems that may
                      arise when using your mobile hotspot.


                      Reset the mobile hotspot
                      You can reset the mobile hotspot to the factory setting on the device or
                      on the homepage. (This is useful if you have lost your Admin Login for the
                      homepage.)

                      Note: If you reset the modem, all of your customizations will be lost. If you want to
                      keep them, save them before doing the reset, then restore them afterward. See
                      Download (backup) and restore settings on page 44 for details.



                      Note: When you reset the hotspot, any currently connected devices will lose
                      access and will have to be reconnected after the hotspot restarts.


                      On the LCD touchscreen:
                      1. On the home screen, tap Settings > Factory Reset.
                      2. Tap Yes.
                      3. Tap Begin Reset.
                      4. After the device has reset, click Restart.
                      5. Reconnect your Wi-Fi devices.
                      On the homepage:
                      1. On the home page, click Settings > General > Software and Reset.
                      2. Click Reset.
                      3. Click Begin Reset.
                      4. After the device has reset, reconnect Wi-Fi devices.


                      Alerts

                      Temperature-related alerts
                      The mobile hotspot is designed to work over a wide temperature range.
                      (See Environmental specifications on page 23 for details.) The mobile
                      hotspot will shut down automatically if it goes out of the supported
                      temperature range.
                      Move the device to an area where the temperature is more suitable and, if
                      the mobile hotspot is too warm, make sure the area is well-ventilated and
                      air can circulate around the device.



Rev 3 Sep.13                                                                                            21


AirCard 781S Mobile Hotspot User Guide



                         Note: The battery may not recharge if the mobile hotspot is outside the operating temperature
                         range.




22                                                                                                           2400359


           5: Specifications                                                          5
                       Mechanical specifications
                       Table 5-1: Mechanical specifications
                        Weight          165g (5.82 oz.)

                        Length          112 mm (4.41 in.)

                        Width           68 mm (2.68 in.)

                        Thickness       19 mm (0.75 in.) [excluding feet]



                       Environmental specifications
                       Table 5-2: Environmental specifications
                        Operating temperature       0° C to 35° C
                                                    (32° F to 95° F)

                        Storage temperature         -10° C to +60° C, 96 hours
                                                    (14° F to 140° F)



                       Supported RF bands
                       Table 5-3: Supported RF bands
                        Technology                    Bands

                        LTE             Band 2 (1900 MHz)
                                        Band 4 (AWS) (1700 / 2100 MHz)
                                        Band 5 (850 MHz)
                                        Band 17 (700 MHz)

                        HSPA+           Band 2 (1900 MHz)
                                        Band 5 (850 MHz)




Rev 3 Sep.13                                                                     23


AirCard 781S Mobile Hotspot User Guide



                         LTE Release 10 feature support
                         NETGEAR has confirmed with the FCC regarding the following LTE Release 10 feature
                         support:
                         1. The AC781S supports LTE 3GPP Release 10, but only supports the Carrier Aggre-
                            gation feature of Release 10. Furthermore, only downlink Carrier Aggregation is
                            supported. There is no support for Carrier Aggregation in the uplink.
                         2. The AC781S does not support any other Release 10 LTE features.
                         3. The output power in LTE mode for the AC781S does not change (stays within
                            ±0.2 dB) with or without downlink Carrier Aggregation applied.
                         4. The AC781S supports the following bands and bandwidths for downlink (only)
                            Carrier Aggregation:

                          Primary Cell Band      Primary Cell        Secondary Cell       Secondary Cell
                                                  Bandwidth              Band               Bandwidth

                                  B2                 5 MHz                 B17                5 MHz

                                  B2                 5 MHz                 B17                10 MHz

                                  B2                10 MHz                 B17                5 MHz

                                  B2                10 MHz                 B17                10 MHz

                                  B4                 5 MHz                 B17                5 MHz

                                  B4                 5 MHz                 B17                10 MHz

                                  B4                10 MHz                 B17                5 MHz

                                  B4                10 MHz                 B17                10 MHz




24                                                                                                2400359


           6: Regulatory and Safety Information                                                       6
                       Notice
                       Because of the nature of wireless communications, transmission and
                       reception of data can never be guaranteed. Data may be delayed,
                       corrupted (that is, have errors), or be totally lost. Although significant
                       delays or losses of data are rare when wireless devices such as the
                       AirCard 781S Mobile Hotspot are used in a normal manner with a well-
                       constructed network, the AirCard 781S Mobile Hotspot should not be
                       used in situations where failure to transmit or receive data could result in
                       damage of any kind to the user or any other party, including but not
                       limited to personal injury, death, or loss of property. NETGEAR and its
                       affiliates accept no responsibility for damages of any kind resulting from
                       delays or errors in data transmitted or received using the AirCard 781S
                       Mobile Hotspot, or for failure of the AirCard 781S Mobile Hotspot to
                       transmit or receive such data.


                       Safety and Hazards
                       The mobile hotspot MUST BE POWERED OFF in all areas that may be
                       susceptible to radio interference, in particular:
                       •   Prohibited areas
                           Obey all signs and notices and follow all rules and regulations. Power
                           off the mobile hotspot when instructed to do so or when you suspect
                           that it may cause interference or danger.
                       •   In areas where blasting is in progress
                       •   Where explosive atmospheres may be present
                           Areas with a potentially explosive atmosphere are not always clearly
                           marked. Such areas include gas stations, fuel depots, chemical transfer
                           or storage facilities, areas where blasting is in progress, areas where
                           the air contains chemicals or particles such as grain, dust, or metal
                           powders, and any other area where you would normally be advised to
                           turn off your cellular phone or vehicle engine.
                       •   Near medical or life-support equipment
                           Medical equipment may be susceptible to any form of radio interfer-
                           ence. In such areas the mobile hotspot can transmit signals that could
                           interfere with this equipment.
                       •   On board aircraft
                           In addition to Federal Aviation Authority (FAA) requirements, many
                           airline regulations state that you must suspend wireless operations
                           before boarding an aircraft. The mobile hotspot is capable of transmit-
                           ting signals that could interfere with various onboard systems and
                           controls.




Rev 3 Sep.13                                                                                     25


AirCard 781S Mobile Hotspot User Guide



                             Failure to observe this instruction may lead to suspension or denial of cellular tele-
                             phone services to the offender, legal action, or both.
                             Some airlines may permit the use of cellular phones while the aircraft is on the
                             ground and the door is open. The mobile hotspot may be used normally at this time.
                         •   While operating a vehicle
                             The driver or operator of any vehicle should not use a wireless data device while in
                             control of a vehicle. Doing so detracts from the driver or operator's ability to con-
                             trol and operate the vehicle. In some countries, using such communications devices
                             while in control of a vehicle is an offence.

                         Caution: Unauthorized modifications or changes not expressly approved by NETGEAR, Inc. could
                         void compliance with regulatory rules, and thereby your authority to use this device.



                         Proper Battery Use and Disposal

                         Note: Improper battery use may result in a fire, explosion, or other hazard.


                         To ensure safe and responsible battery use:
                         •   Do not open, disassemble, puncture, crush, bend, or shred.
                         •   Do not expose to water or other liquids, fire, explosion, or other hazards.
                         •   Use the battery only in the mobile hotspot.
                         •   If using with a charger, use only the charger supplied with the mobile hotspot.
                         •   Do not short circuit the battery.
                         •   When replacing a battery, use the same model of battery that was supplied with
                             the mobile hotspot.
                         •   Follow local regulations when disposing of a used battery.
                         •   Avoid dropping the mobile hotspot or the battery. If dropped and you suspect
                             damage, take it to a service center for inspection.


                         Regulatory Information for North America
                         FCC ID: PY3AC781S
                         SAR information: 1.275 W/kg @ 1 g (body)

                         Caution: The AirCard 781S Mobile Hotspot was tested for typical body-worn operations. A
                         minimum separation distance must be maintained between the user's body and the Hotspot: 1 cm
                         to comply with the RF exposure requirements in the U.S. for FCC exposure requirements.


                         This device complies with Part 15 of the FCC Rules. Operation is subject to the
                         following two conditions:
                         1. This device may not cause harmful interference, and
                         2. This device must accept any interference received, including interference that may
                            cause undesired operation.


26                                                                                                         2400359


                                                                      Regulatory and Safety Information


               Where appropriate, the use of the equipment is subject to the following conditions:

               Note: (EMI) – United States FCC Information – This equipment has been tested and found to
               comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide
               reasonable protection against harmful interference in an appropriate installation. This equipment
               generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-
               dance with the instructions, may cause harmful interference to radio communication. However,
               there is no guarantee that interference will not occur in a particular installation. Changes or
               modifications not expressly approved by the party responsible for compliance could void the
               user's authority to operate the equipment.


               If this equipment does cause harmful interference to radio or television reception, which
               can be determined by turning the equipment off and on, the user is encouraged to try
               to correct the interference by one or more of the following measures:
               •   Increase the separation between the equipment and receiver
               •   Connect the equipment into an outlet on a circuit different from that to which the
                   receiver is connected
               •   Consult the dealer or an experienced radio/TV technician for help
               If you have purchased this product under a United States Government contract, it shall
               be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal
               Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense
               contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-
               19 for civilian agency contracts or any successor regulations. If further government
               regulations apply, it is your responsibility to ensure compliance with such regulations.


               Wi-Fi Channel Information
               The AC781S does not support the following channels:
               •   2.4 GHz — Channels 12, 13, and 14 are not supported.
               •   5 GHz — Channels 46 and 48 are not supported.

               Note: Wi-Fi channels 36 through 44 (5180–5220 MHz) are for indoor use only.




Rev 3 Sep.13                                                                                                  27


AirCard 781S Mobile Hotspot User Guide




28                                       2400359


       Index
       A                             LED, 10

       accessories
             included, 10
                                     M
       add a wireless device, 13
                                     mobile hotspot
       Admin Login, 12                    reset, 21
       alerts, 15
                                          turn off, 19
             troubleshooting, 21
             view, 15
                                     P
       B                             password
                                          guest Wi-Fi, 12
       battery, 15                        main Wi-Fi, 12
            inserting, 11
                                     power button, 8
            life, extend, 15
                                     power source, 10
            recharging, 16

                                     R
       C
                                     regulatory information, 25
       connect to the Internet, 11
       connected devices
            number, 19               S
                                     safety information, 25
       G                             security credentials, 12
                                     SMS messages, 14
       Guest Wi-Fi
                                     specifications, 23
           password, 12

                                     T
       I
                                     text messages. See SMS messages.
       icons on the LCD, 9
                                     troubleshooting, 21
       Internet, connect to, 11

                                     W
       L
                                     Wi-Fi
       LCD, 8                            password, 12
            icons, 9
                                     WPS, add device, 13
            screen not lit, 19




Rev 3 Sep.13                                                            29





Document Created: 2013-09-27 11:57:46
Document Modified: 2013-09-27 11:57:46

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