User Manual

FCC ID: PWO460045

Users Manual

Download: PDF
FCCID_4153458

A WILSON ELECTRONICS BRAND Home Complete Cellular Signal Booster User Manual NEED HELP? support.weboost.com 866.294.1660

______ Index Package Contents 1 Preparation 2 STEP 1-A & B: Connect Inside Antenna To Booster 3 STEP 2-A: Point Outside Antenna Toward Nearest Cell Tower 4 STEP 2-B: Mount Bracket To Outside Antenna 5 STEP 3: Route & Connect Cable To System 6 STEP 4: Power Up The Booster & Optimize The System 7 Measuring Booster Performance 9 Light Patterns 11 Troubleshooting 12 Safety Guidelines 14 Specifications 16 Warranty 17

______ Package Contents Home Inside Outside 75’ & 60’ Power Complete Antenna Antenna Cables Supply Booster Booster & Outside Antenna Cable Clips Inside Antenna Bracket & 2 Adhesive Mounts Mount Strips 1 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ Preparation You Will Need (tools not included) Make sure the following materials are prepared and ready for your installation. 3 to 4 hours 2 people (a person to help with antenna calibration) Ladder Phillips-head screwdriver 10mm open-end wrench or adjustable wrench Drill (if routing cable through wall) 1.25”-2” diameter pole existing pole (or order #901117) Recommended: Power Strip with surge protection NOTE: These instructions will walk you through a “soft” install process to find the optimal locations for the inside and outside antennas, then through the process of the permanent installation. 2 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

______ Step 1-A & B: Connect Inside Antenna To Booster Place the Inside Antenna where you need the greatest signal boost. Connect Inside Antenna cable to the supplied coax cable then to the bottom port on Home Complete Booster labeled ‘INSIDE’ and place Inside Antenna in weak signal area at least 18 inches away from booster. NOTE: Do not connect booster to power until the system is fully installed. Inside Antenna Booster 3 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ Step 2-A: Point Outside Antenna Toward Nearest Cell Tower Point the Outside Antenna toward the nearest cell phone tower. To find the nearest tower, use an app such as ‘Open Signal’. This is the most critical step of the installation process because it will determine the overall performance of the booster system. The greater the separation between the Inside and Outside Antennas, the better performance you will get from the booster. Cell Tower Outside Antenna NOTE: The Outside Antenna must be at least 50 feet horizontal or 20 feet vertical from the Inside Antenna for best performance. Make sure the Inside Antenna and Outside Antennas are setup so they are facing away from each other. 4 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

______ Step 2-B: Mount Bracket To Outside Antenna Attach the Mount to the Outside Antenna and use the Bolts/Pole Bracket to attach to a pole. Pole Outside Antenna (1.25”-2.0”dia.) Antenna Mount Pole Bracket Drip holes face down NOTE: Mounting on existing roof exhaust pipe would be a good time-saver option. Watch out for power lines. 5 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ Step 3: Route & Connect Cable To System Connect the white RG-11 Cable to Outside Antenna and route cable into the home. All connections should be hand tightened only. Outside Inside Antenna Antenna Booster RG-11 Cable Route cable to the Home Complete Booster and connect to port labeled ‘OUTSIDE’. Outside Antenna Cell Tower Inside Antenna Booster 6 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

______ Step 4: Power Up The Booster & Optimize The System Plug the Power Supply into wall outlet then connect to the Booster. Outside Inside Antenna Antenna Booster RG-11 Cable to power 50 FEET HORIZONTAL OR 20 FEET Outside VERTICAL DISTANCE Antenna Cell Tower Inside Antenna Booster Power Supply 7 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ (STEP 4 cont.) After powering up your system, you are now ready to optimize your system. Rotate the Outside Antenna in 1/4 turn increments, after each turn, unplug and reconnect the booster to power while observing the signal level on your cell phone from the Inside Antenna’s projected area. Secure the Outside Antenna in place, pointing in the direction that gives you the strongest signal. After each rotation, observe signal level on your cell phone from the Inside Antenna’s projected area 8 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

______ Measuring Booster Performance How To Get Signal Strength As A Number iPhone® Dial *3001#12345#* then press Call. 1 Hold down power button until you see 'Slide to Power Off '. 2 Then release the power button. 3 Hold the Home button until your main screen appears. If you want to check 3G/1x but your iPhone is picking up 4G/ LTE signal, go to Settings>Cellular>Cellular Data Options>En- able LTE>Select Off. After you system is set up, you can go back to the dots signal by once again dialing *3001#12345#* then pressing call. When the menu comes back up, tap “phone” in the top left corner of your phone. iPhone® iOS 11 no longer displays the decibel (dBm) reading in ‘Field iOS 11 - current Test Mode’. Tip: Using the bar indicator on your cell phone can assist you in finding the strongest signal direction as well as placing calls in different locations. For changes/updates on this issue, periodically go to weboost.com/signalstrength. Android™ Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options/wording depends on phone model). iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc. All Other Phones & Alternate Methods Go to www.weboost.com/test-mode-instructions/ 9 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ (MEASURING BOOSTER PERFORMANCE cont.) Signal Strength without Booster Note here: Signal Strength with Booster Note here: Compare Results Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving. EXCELLENT GOOD FAIR POOR DEAD ZONE SIGNAL STRENGTH 3G/1x -70dBm -71 to -85dBm -86 to -100dBm -101 to -109dBm -110dBm 4G/LTE -90dBm -91 to -105dBm -106 to -110dBm -111 to -119dBm -120dBm DID YOU KNOW a signal increase of just 3dB is 2 times the power and signal amplification! 10 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

______ Light Patterns Solid Green This indicates that your booster is functioning properly and there are no issues with installation. Blinking Green, Then Red Band has reduced gain. This indicates that one or more of the booster bands has reduced power due to a feedback loop condition called oscillation. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section. Solid Red Band has shutoff. This is due to a feedback loop condition called oscillation. This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower. Refer to Troubleshooting section. Blinking Green, Orange Band has reduced gain. This indicates that one or more of the booster bands has reduced power due to overload from nearby cell tower. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section. Solid Orange Band has shutoff due to overload from nearby cell tower. Outside Antenna must be adjusted. Refer to Troubleshooting section. Light Off If the Signal Booster’s light is off, verify your power supply has power. 11 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ Troubleshooting IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON’T HAVE TO BE RESOLVED. YOUR CARRIER’S BAND HAS NOT BEEN AFFECTED. FIXING ANY RED LIGHT ISSUES This involves Solid Red & Blinking Green/Red lights. 1 Verify Outside Antenna faces away from the Inside Antenna. Un-plug and re- plug in power supply. 2 Verify the Inside Antenna is at least 18” from the Booster and pointed away from the Booster. Unplug and re-plug in power supply. 3 Tighten all cable connections (be sure to handtighten only, do NOT use tools). You may want to undo and redo the connection completely. Unplug and re- plug in power supply. 4 Increase the distance (horizontally or vertically) between the Outside and Inside antenna. Add included cable if needed. Un-plug and re-plug in power supply. FIXING ANY ORANGE LIGHT ISSUES This involves Solid Orange & Blinking Green/Orange lights. Outside Antenna must be adjusted. Wait 10 seconds between adjustments for the lights to reset. Rotate the Outside Antenna away from the strongest cellular signal in small increments (45°) until the light turns green. Unplug and re-plug in power supply. NEED HELP? support.weboost.com 866.294.1660 12 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

______ Antenna Kit Options The following accessories are certified by the FCC to be used with the Home Complete Booster. INSIDE FIXED Yagi Antenna 301111 With 75’ RG-6 301111-5850 311135-40060 Yagi Antenna 301111 With 50’ RG-58 Panel w/60’ Wilson 400 311203-40020 311155-40060 Omni Directional Antenna (311203) With 20’ LMR 400 Panel w/60’ Wilson 400 314453-5825 311135-582 Panel Antenna With 25’ RG-58 Panel w/25’ RG-58 311203-5820 311155-0640 Omni Directional Antenna (311203) With 20’ RG-58 Panel w/40’ RG-6 311201-0620 301121-40010 Omni Directional Antenna (311201) With 20’ RG-6 Dome Antenna w/10’ Wilson 400 301126 301151-0610 Mini-Mag Antenna With 12.5’ RG-174 Dome Antenna w/10’ RG-6 301111-11140 309900-50N Yagi 301111 With 140’ RG-11 2 Panel Antennas and a 50 Ohm 3-Way Splitter - 40’ 311201-1120 Wilson400 Omni Directional Antenna 311201 With 20’ RG-11 309902-75F 314453-40075 2 Panel Antennas and a 75 Ohm 3-Way Splitter - Panel Antenna With 75’ LMR 400 20’ RG-6 314473-0640 309903-75F Panel Antenna With 40’ RG-6 3 Panel Antennas and three 75 Ohm 2-Way Splitter 311141-0620 - 35’ RG-11 Grey Brick w/20’ RG-6 309904-75F 311141-1120 1 Panel Antenna and a 75 Ohm 2-Way Splitter - 30’ Grey Panel With 20’ RG-11 RG-58 314473-1175 309905-50N Panel Antenna With 75’ RG-11 3 Panel Antennas and three 50 Ohm 2-Way Splitter 314475-1175 - 10’ RG-174 Wide Band Directional Antenna With 75’ RG-11 311155-1170 301111-400170 Panel w/70’ RG-11 Yagi Antenna 301111 With 170’ LMR 400 301151-1110 304421-1120 Dome Antenna w/10’ RG-11 Omni Consumer 304421 With 20’ RG-11 311245-100100 304421-17410 4G Directional Antenna 311245 With 100’ LMR 100 Omni Consumer 304421 With 10’ RG-174 304412-40010 304421-0610 Dome w/10’ Wilson 400 Omni Consumer 304421 With 10’ RG-6 304412-5810 304421-5810 Dome Antenna w/10’ RG-58 Omni Consumer 304421 With 10’ RG-58 304419-1110 304422-40020 Dome w/10’ RG-11 Omni Enterprise 304422 With 20’ LMR 400 304419-17410 304422-5810 Dome Antenna w/10’ RG-174 Omni Enterprise 304422 With 10’ RG-58 304419-0610 304422-1120 Dome Antenna w/10’ RG-6 Omni Enterprise 304422 With 20’ RG-11 311244-1160 311245-1175 4G Panel Antenna w/60’ RG-11 4G Directional Antenna 311245 With 75’ RG-11 311244-0630 311245-100100 4G Panel Antenna w/30’ RG-6 4G Directional Antenna 311245 With 100’ LMR 100 311245-40075 OUTSIDE FIXED 4G Directional Antenna 311245 With 75’ LMR 400 311245-0630 314411-40075 4G Directional Antenna 311245 With 30’ RG-6 Wide Band Directional Antenna With 75’ LMR 400 314411-5825 Wide Band Directional Antenna With 25’ RG-58 314475-0630 Wide Band Directional Antenna With 30’ RG-6 301111-0675 13 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ Safety Guidelines To uphold compliance with network protection standards, all active cellular devices must maintain at least six feet of separation distance from Inside Panel and Dome antennas. Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment. The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 100 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range. RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons. AWS Warning: The Outside Antenna must be installed no higher than 10 meters (31’9”) above ground. This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e., MUST NOT be installed within 20 cm of) any person. You MUST cease operating this device immediately if requested by the FCC (or ISED in Canada) or licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device. This device may be operated ONLY in a fixed location (i.e..may operate in a fixed location only) for in-building use. FOR MORE INFORMATION ON REQUIREMENTS SET OUT IN ISED CPC-2-1-05, SEE BELOW: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR WIRELESS PROVIDER, PLEASE SEE BELOW: Sprint: http://www.sprint.com/legal/fcc_boosters.html T-Mobile/MetroPCS: https://support.t-mobile.com/docs/DOC-9827 Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/ U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp 14 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

Notes NEED HELP? support.weboost.com 866.294.1660 15 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

______ Specifications Home Complete™ Model Number 460045 FCC ID PWO460045 IC 4726A-460045 Connectors F-Female Antenna Impedance 75 Ohms Frequency 698-716 MHz, 729-746 MHz, 777-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz Power output for single cell 700 MHz 700 MHz 800 MHz 1700 MHz 1900 MHz phone (Uplink) dBm Band12/17 Band13 Band 5 Band 4 Band 25/2 25.14 24.69 25.06 25.15 25.16 Power output for single cell 700 MHz 700 MHz 800 MHz 2100 MHz 1900 MHz phone (Downlink) dBm Band12/17 Band13 Band 5 Band 4 Band 25/2 12.8 12.2 12.2 12.43 12.17 Noise Figure 5 dB nominal Isolation > 110 dB Power Requirements 12 VDC The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor. This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment. 16 CELL PHONE SIGNAL BOOSTER HOME COMPLETE

2 YEAR WARRANTY weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase. Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product. This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties. Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications. RMA numbers may be obtained by contacting Customer Support DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use. NEED HELP? support.weboost.com 866.294.1660 17 HOME COMPLETE CELL PHONE SIGNAL BOOSTER

3301 East Deseret Drive, St. George, UT 866.294.1660 www.weboost.com support.weboost.com Copyright © 2016 weBoost. All rights reserved. weBoost products covered by U.S. patent(s) and pending application(s) For patents go to: weboost.com/us/patents NOT AFFILIATED WITH WILSON ANTENNA GDE000_RevFCC_01.21.19


Document Created: 2019-04-17 11:15:37
Document Modified: 2019-04-17 11:15:37
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