Manual

FCC ID: NQ8DC60XU

Users Manual

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FCCID_1533298

       XFINITY TV

       User Guide




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  Contents

  3          Welcome to XFINITY ™ TV
  4          Using Your Remote Control
  5          Troubleshooting
  6          Comcast Customer Guarantee
  7          How to Read Your Bill
  8-9        DTA Set-Top Box Connections




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                                            Welcome to XFINITY TV                            TM




  What You Need to Know
  We’re enhancing our network so you will have access to a new level of entertainment. To enjoy the great
  benefits of this enhancement, you need the right digital equipment on each of your TVs — like a set‑top box or
  this digital adapter.
  With this digital adapter, you’ll receive:
  • Crisp digital picture and sound.
  • Your current channels, plus access to additional channels.
  Comcast, America’s leading enhanced fiber‑optic network for TV, Internet and phone.

  What You Need to Do
  To keep receiving the channels you’re used to, you’ll need to make sure that every TV in your home is equipped
  with one of our all‑digital devices (either a DTA, like the one in this kit, or a Digital Set-Top Box).

  Every TV Will Need One Device

              XFINITY Digital Set-Top Box                                         Digital Transport Adapter (DTA)

             An XFINITY Digital Set-Top
             Box will allow you to receive the
             channels you currently have as well                                         A DTA (like the one in this kit)
             as On Demand programming and                                                will allow you to receive the
             our On-Screen                                                               channels you currently have.
             Channel Guide. Living Room                                                  It will not display On Demand
                               XFINITY Digital Set-Top Box                               programming or
                                                                                         our On-Screen         Bedroom
                                                                                         Channel Guide.        DTA only




  If you currently have one of our Analog Cable Boxes, you’ll need to replace it with either a DTA or a Digital Set-
  Top Box. If you’re not sure what type of cable box you currently have, or have any questions related to your DTA,
  please visit comcast.com/digitalnow for more information.




  XFINITY service not available in all areas. Not all services available with all XFINITY packages. Comparisons to Comcast’s offerings prior to
  recent network upgrades. On Demand selections subject to charge indicated at time of purchase. Compatible devices required for Mobile App
  features. Airtime charges may apply. Check with your carrier.

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                                         Using Your Remote Control

                                                                 Indicator light: This button flashes red during the
                                                                 programming sequences and when any key on the remote
                                                                 is pressed.
                                                                 POWER: Turns your TV on or off (it will not turn your DTA
                                                                 off, the DTA is always on).
                                                                 SET: Programs the remote control for your TV —
                                                                 programming instructions and a complete list of TV
                                                                 programming codes are available at comcast.com/
                                                                 digitalnow and are included with your remote.
                                                                 INFO: Displays the channel number and station call letters.
                                                                 Keypad (0-9): Directly selects the channel you want to
                                                                 view (i.e. 09 or 025).
                                                                 ENTER: Directly tunes to a channel (i.e. 1-0-9 ENTER).
                                                                 LAST: Recalls the last channel watched.
                                                                 VOL +/VOL – : Turns the volume up or down.
                                                                 CH +/CH – : Selects the next higher or lower channel.
                                                                 MUTE: Turns the sound on your TV off or on.
                                                                 LANG: Switches between different languages and audio
                                                                 options available for that channel. If there is not an audio
                                                                 option available, it may mute the channel — if you do not
                                                                 hear sound, try pressing the MUTE button first to restore
                                                                 sound. If that doesn’t work, try pressing the LANG button.




                                                                Using the Remote Control Signal Receiver
                                                                If you need or want to hide the DTA behind the TV, or if the
                                                                DTA will not reach the front of the TV, you can hide it by using
                                                                the Remote Control Signal Receiver. Plug the smaller end of
                                                                the Remote Control Signal Receiver into the “IR In” port on the
                                                                back of the DTA. Position the other end of the Remote Control
                                                                Signal Receiver where it can be seen from the front of the TV.

  Your remote may vary slightly from the one pictured here, but the basic functions should remain the same. Some features require your remote to
  be programmed for operation and may not be available in all areas.

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                                        Troubleshooting

                            If the remote control does not work:
                            • Make sure the batteries are inserted correctly.
                            • Make sure your remote can “see” the front of the DTA (or the front of the
                               Remote Control Signal Receiver).
                            • If you are using the Remote Control Signal Receiver, make sure it is
                               connected firmly to the DTA.



                            If there is no light illuminated on the front of the DTA:
                            • Make sure the power cord is attached to the DTA and plugged into a live
                               electrical outlet.



                            If there is no picture on the TV and the light on the DTA is
                            blinking:
                            • Make sure you have contacted Comcast to activate the DTA.
                            • Wait a few minutes. If the light is still blinking, call Comcast at 1-888-634-
                               4434.

                            If there is no picture on the TV and the light on the DTA is
                            solid:
                            • Make sure the TV and DTA are both set to the same channel (both 3, or
                               both 4).
                            • Try switching the TV and DTA to other channel (3 or 4).
                            • If you’re also connected to a VCR, make sure the VCR is turned on.
                            • Make sure the DTA is connected directly to the cable wall outlet.
                            • Make sure all the cables are firmly connected.




                            If the audio is in a language you don’t expect to hear:
                            • You may have accidently changed it to an alternate language option. Press
                               the LANG button on your remote control one or two times.


  If you need additional support, go to comcast.com/digitalnow or call 1-888-634-4434.




                                                                                                                5


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                                  The Comcast Customer Guarantee

  THE COMCAST CUSTOMER GUARANTEE
  We are committed to providing you with a consistently superior customer experience. If for any reason
  something goes wrong, we will work to resolve the issue as quickly and professionally as we can.

  1. We will give you a 30-day, money-back guarantee on all our services.
  If you’re not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get your
  money back. Simply return all equipment in good working order and we’ll refund the monthly recurring fee for
  your first 30 days of service and any charges you paid for standard installation.

  2. We will treat you and your home with courtesy and respect.
  Our technicians will clearly display their Comcast identification when they arrive at your home. They will be
  trained and equipped to complete the job on the first visit. Our Customer Account Executives will be courteous
  and knowledgeable when you contact us.

  3. We will answer your questions at your convenience.
  You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling 1-800-XFINITY
  or in any of the following ways:
  • Online via Ask Comcast
  • Live Chat online with a Comcast technician
  • Online Community Forum
  • Send us an email and receive a response within 24 hours

  4. We will offer easy-to-understand packages and provide you with a clear bill.
  Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package
  that’s right for you. We aim for the same clarity with our bills. You may view your monthly statement and service
  details anytime by visiting xfinity.com.

  5. We will continually offer the best and most video choices.
  We’re working hard to bring more choices to our customers instantaneously by using the full power of
  our advanced network and decades of television experience. We will use On Demand to bring customers
  dramatically more content choices, including more movies, more sports, more kids’ programs, more network TV
  shows and more HD than anyone else.

  6. We will quickly address any problem you may experience.
  After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue,
  we will extend a complimentary service to your account. Additionally, we won’t charge you for a service visit that
  results from a Comcast equipment or network problem.

  7. We will schedule appointments at your convenience and be mindful of your time.
  As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during
  the appointment window, we will credit $20 to your account.*

  We’re here to help
  Every Comcast employee is dedicated to meeting the commitments of our guarantee and to exceeding your
  expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any
  thoughts or ideas about this Guarantee or about your experience with us, we invite you to share them with us by
  visiting xfinity.com.
  To learn more about your XFINITY products and services, visit us online at xfinity.com/welcome for 24/7 online
  support, or give us a call at 1-800-XFINITY.



  *$25 credit provided in Comcast systems in Illinois.

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                                              How to Read Your Bill

  YOUR XFINITY BILL AND PAPERLESS OPTIONS WITH
  Receiving Your Bill
  Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received
  and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s
  Ecobill® process by simply going to comcast.com/ecobill and signing up.

  Understanding Your Bill
  View the diagram below to view the key features of your XFINITY bill.

  Understanding Your Payment Options
  • Go to comcast.com/ecobill to set up a recurring payment from your bank account. Or choose from other one-
    time payment options, all without paper or stamps!
  • Use your bank or credit union’s website to pay your bill directly from your bank account. In many cases, you
    can also view your XFINITY bill summary from your bank’s website.
  • Mail your payment using the pre-addressed return envelope or bring your payment into our office.
  Please remit your payments before the due date. Payments received after this date are subject to a late
  payment fee. Visit xfinity.com/welcome for 24/7 online support or call 1-800-XFINITY.
                                                                                             1
   1 One-Stop-Shop Box
                                                                           2
       Important information such as your account number, amount                         3
       due and date due.
                                                                           5
   2 Contact Us
       Chat and email support are available 24/7.                                        4

   3 Monthly Statement Summary
       Your payments and new charges.

   4 New Charges Summary                                                                 6
       A breakdown of your new charges for the current billing period.

   5 News From Comcast
                                                                           7
       Important information about your account, products and
       services.

   6 Savings Information
       If you are taking advantage of our promotions and discounts,
       we will show you how much you are saving.
                                                                           8
   7 Payment Coupon                                                                                            9
       Simply tear it off and mail it in with your check or money order.
       Or go to comcast.com and sign up for automatic payments.

   8 Service Details
       Details of all new charges for the current billing period.

   9 Partial Month Charges and Credits
       If you add, change or remove a service during your billing cycle,
       any partial month charges or credits are here, along with a
       brief description of what changed.




  Actual bill may vary slightly.

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                                 DTA Set-Top Box Connections

  Coax Cable Connection with TV
  Connect & Power Up
  1. Find the coax cable that runs from the wall outlet to the back of your TV. Remove the end connected to
     the back of your TV and connect it to the Cable In connection on the back of your DTA.

  2. Connect the coax cable included in this kit from your DTA to the Cable In/RF In connection on the back
     of your TV. Optional: Don’t like the DTA laying on top of your TV? Hide it using the Remote Control Signal
     Receiver in your kit. Instructions are on the label.

      Is your connection different? Information for alternate connections is available in this
      section.

  3. Plug the round end of the power cord into the Power input on the back of your DTA. Then plug the other
     end into an electrical outlet.

  4. Turn your TV on. Confirm that your TV is now on. Tune to Channel 3. Set the switch on the back of your
     DTA to Channel 3.

      Black screen? Switch both your TV and DTA to Channel 4.

  5. Place the batteries in your Remote Control.

  6. To program your Remote, locate the booklet that came with your Remote Control and follow the
     instructions. You can do this now or later.

  7. Do you have other kits to set up? If so, do that now.

                          Cable Wall Outlet             Back of TV           Electrical Outlet




                                                       Cable in/RF in




                                    Coax Cable                  Coax Cable              Power Cord




                              Cable In                     To TV                  Power



                                                 Back of DTA Set-Top Box




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                                  DTA Set-Top Box Connections

  Coax Cable Connection with VCR
  Connect & Power Up
  1. Find the coax cable that runs from the wall outlet to the back of your VCR. Remove the end connected to
     the back of your VCR and connect it to the Cable In connection on the back of your DTA.

  2. Connect the coax cable included in this kit from your DTA to the Cable In/RF In connection on the back of
     your VCR. Optional: Don’t like the DTA laying on top of your TV? Hide it using the Remote Control Signal
     Receiver in your kit. Instructions are on the label.

  3. Plug the round end of the power cord into the Power input on the back of your DTA. Then plug the other
     end into an electrical outlet.

  4. Turn your TV on. Confirm that your TV is now on. Tune to Channel 3. Set the switch on the back of your
     DTA to Channel 3.

     Black screen? Switch both your TV and DTA to Channel 4.

  5. Place the batteries in your Remote Control.

  6. To program your Remote, locate the booklet that came with your Remote Control and follow the
     instructions. You can do this now or later.

  7. Do you have other kits to set up? If so, do that now.

                            Cable Wall Outlet             Back of TV                    Electrical Outlet




                                                         Cable in/RF in




                                                                  Coax Cable



                                                                              Back of VCR


                                                                     Cable out/RF out
                                      Coax Cable                                                   Power Cord
                                                                     Cable in/RF in




                                                                  Coax Cable




                                Cable In                     To TV                           Power



                                                   Back of DTA Set-Top Box

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  Notes




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  Notes




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                             XDTA OOBE SIK 1010


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Document Created: 2010-09-30 15:03:03
Document Modified: 2010-09-30 15:03:03

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