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Users Manual

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Sierra Wireless AirCard Modem User Guide 2131233 Rev 1.0


Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well‐constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. Safety and Hazards Do not operate the Sierra Wireless modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sierra Wireless modem MUST BE POWERED OFF. The Sierra Wireless modem can transmit signals that could interfere with this equipment. Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the Sierra Wireless modem can transmit signals that could interfere with various onboard systems. Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle. Doing so will detract from the driver or operatorʹs control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence. Limitation of The information in this manual is subject to change without notice and does not represent a commitment on the part of Liability Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR Rev 1.0 Nov. 09 3

AirCard Modem User Guide REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product. Patents Portions of this product may be covered by some or all of the following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830 6,876,697 6,879,585 6,886,049 6,968,171 6,985,757 7,023,878 7,053,843 7,106,569 7,145,267 7,200,512 7,295,171 7, 287,162 D442,170 D459,303 D599,256 D560,911 and other patents pending. This product includes technology licensed from: QUALCOMM® 3G Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group. Copyright © 2009 Sierra Wireless. All rights reserved. Trademarks “Heart of the Wireless Machine®” is a registered trademark of Sierra Wireless. Watcher® is a trademark of Sierra Wireless, registered in the European Community. Sierra Wireless, the Sierra Wireless logo, the red wave design, the red‐tipped antenna, and TRU‐Install are trademarks of Sierra Wireless. Windows® is a registered trademark of Microsoft Corporation. QUALCOMM® is a registered trademark of QUALCOMM Incorporated. Used under license. Macintosh® is a trademark of Apple Inc., registered in the U.S. and other countries. Other trademarks are the property of the respective owners. 4 2131233

Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 AM to 5:00 PM Pacific Time E-mail: sales@sierrawireless.com Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 Web: www.sierrawireless.com Consult our Web site for up‐to‐date product descriptions, documentation, application notes, firmware upgrades, trouble‐ shooting tips, and press releases: www.sierrawireless.com Revision History Revision Release date Changes number 1.0 November 2009 New document Rev 1.0 Nov. 09 5

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Contents AirCard Modem User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About the AirCard modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 AirCard modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Launching Watcher (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Launching Watcher (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Care and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . 20 Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Regulatory and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . . 23 Regulatory information for EU countries . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Rev 1.0 Nov. 09 7

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AirCard Modem User Guide About the AirCard modem The AirCard® third generation (3G) wireless modem enables you to connect to the Internet, send and receive email, connect to a corporate network or virtual private network (VPN), or view streaming video, without the need for a cable. Depending on the model, the AirCard modem can connect either to a PCMCIA (PC Card) slot or an ExpressCard® slot on your computer. Note: When using the AirCard modem with a PC Card adapter, use only the PC Card adapter that came with your modem. Your modem may not work properly with adapters that are not specifically designed for your product. If the modem is TRU‐Install enabled, all the required software is available on the modem. When you set up your modem, the software is installed on your computer. You do not need an installation CD. (Depending on your service provider, your modem may include an installation CD.) Services supported Depending on the model, your modem supports speeds of up to 21 Mbps (Megabits per second). However, actual speed depends on network conditions and the services that your service provider offers. Contact your service provider and visit www.sierrawireless.com for details. Maximum theoretical data speeds are: • Evolved High Speed Packet Access (Evolved HSPA or HSPA+)—up to 21 Mbps • High Speed Download Packet Access (HSDPA)—up to 7.2 Mbps • High Speed Upload Packet Access (HSUPA)—up to 5.76 Mbps • Concurrent HSDPA/HSUPA (HSPA)—up to 3.6 Mbps download and up to 1.5 Mbps upload • Universal Mobile Telecommunications System (UMTS)— 384 kbps (kilobits per second) • Enhanced Data rates for GSM Evolution (EDGE)— 236 kbps Rev 1.0 Nov. 09 9

AirCard Modem User Guide • General Packet Radio Service (GPRS)—56 kbps GPRS and EDGE are second generation (2G) data services. UMTS, HSDPA/HSUPA, and HSPA+ are 3G data services. When establishing a connection, your modem uses the fastest available service. If, for example, you are using the modem in an area that has EDGE service but not UMTS or HSDPA/ HSUPA service, the modem connects using EDGE service. Once the connection is established, you have access to all Internet services. Your account and coverage area If you purchased the modem from a GSM service provider, you may already have an account and a SIM card. Otherwise, your retailer should be able to give you the names of companies that provide these items. You must have an account with a GSM service provider to use the modem. To use the modem’s 3G capability, your account must be with a service provider that offers HSDPA/HSUPA or UMTS service. (The modem is backwards compatible with 2G service.) When you obtain your account, you are given a Subscriber Identity Module (SIM) card containing account information. Before you use the modem, you must insert the SIM card into it. (Depending on your service provider, the SIM card may already be inserted.) Your ability to obtain service depends on these factors: Note: The fee for service is • Network coverage — You must be within the network usually higher when you are coverage area. roaming (connected to a network • Service provider — If you are within the coverage area of other than the one belonging to a network that is not operated by your own service your service provider). provider, you can obtain service only if there is a roaming agreement between your service provider and the network operator. • Account provisions — Your account may restrict your usage to certain networks or limit the amount of time you can use the network. • Frequency band — You cannot connect to networks operating in bands not supported by your modem, regardless of roaming agreements or account provisions. Most service providers have coverage maps on their Web sites. 10 2131233

AirCard modem features LED operation Depending on the model, the modem has three or two LEDs that show the current status of the modem. Three status LEDs Power LED 2G LED 3G LED SIM card slot LED State Indicates Power Off Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. • The modem radio has been turned off using Watcher or another connection client. Solid Blue The power is on, the modem is working normally. Blinking Blue The firmware is being updated. Do not remove the modem from the computer. Blinking Amber The modem is searching for service (initializing). Solid Amber Modem error—either the modem is having a problem initializing (searching for service) or is offline because of a failure. Contact your service provider. 2G Off The modem is unable to detect 2G service. Blinking Amber The modem has detected a 2G network (EDGE, GPRS, GSM) and is ready to connect. Solid Amber The modem is connected to a 2G network and is able to send and receive data. 3G Off The modem is unable to detect 3G service. Blinking Blue The modem has detected a 3G network (UMTS, HSPA) and is ready to connect. Solid Blue The modem is connected to a 3G network and can send and receive data. Rev 1.0 Nov. 09 11

AirCard Modem User Guide Two status LEDs Status LEDs Modem shown inserted in PC Card adapter LED State Indicates Power Off Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. • The modem radio has been turned off using Watcher or another connection client. Solid Blue The power is on, the modem is working normally. Blinking Blue The firmware is being updated. Do not remove the modem from the computer. Blinking Amber The modem is searching for service (initializing). Solid Amber Modem error—either the modem is having a problem initializing (searching for service) or is offline because of a failure. Contact your service provider. Data Off The modem is unable to detect 2G or 3G service. Blinking Amber The modem has detected a 2G network (EDGE, GPRS, GSM) and is ready to connect. Solid Amber The modem is connected to a 2G network and is able to send and receive data. Blinking Blue The modem has detected a 3G network (UMTS, HSPA, HSPA+) and is ready to connect. Solid Blue The modem is connected to a 3G network and can send and receive data. 12 2131233

Connection management software Your modem comes with Watcher® software for Windows® or Mac®, or other connection management software, depending on your service provider. Use this software to manage the modem and monitor your connections. For information on Watcher features and using Watcher, refer to the online Help. From the main Watcher window, select Help > Help Topics or click the button (Windows) or Help > Sierra Wireless 3G Watcher Help (Mac). Note: Watcher is compatible with earlier Sierra Wireless modems. Watcher enables you to: • Initiate data connections • Determine signal strength, roaming status, GPRS, EDGE, UMTS, or HSDPA/HSUPA availability, and other network connection parameters • Monitor the status of the modem and GSM service • Send and receive SMS messages • Enable or disable SIM security that prevents others from using your SIM card if it is lost or stolen • Configure startup and exit actions for Watcher and the modem • Create or modify a connection profile You do not need to run Watcher when you use the modem, but Watcher does provide useful status information. Rev 1.0 Nov. 09 13

AirCard Modem User Guide Launching Watcher (Windows) Unless this feature has been disabled, Watcher launches automatically when you insert the modem. You can also launch Watcher by: • Double‐clicking the desktop shortcut, or • Selecting Start > Programs > Sierra Wireless > Sierra Wireless Watcher. Depending on how your profile is configured, your browser, VPN, or other program may launch automatically anytime you launch Watcher. Launching Watcher (Mac) Watcher starts automatically at login. To disable this feature, go to 3G Watcher > Preferences. You can also start Watcher by navigating to the Applications > 3G Watcher folder and double‐clicking 3G Watcher. Tip To keep the Watcher icon in the dock: 1. Launch Watcher. 2. Click and hold the Watcher icon in the dock. 3. From the pop‐up menu, select Keep in Dock. Reinstalling the software Windows If you need to reinstall or repair the Watcher software: 1. Go to Start > Control Panel > Add or Remove Programs. 2. Uninstall Watcher. 3. Insert the modem into your computer. 4. Follow the on‐screen instructions. 14 2131233

Or, in Watcher: 1. Select Tools > Software Installation Mode. 2. Follow the on‐screen instructions. Note: Do not remove the modem until the software installation process is complete. Mac To uninstall Watcher: 1. Select 3G Watcher > Uninstall 3G Watcher. 2. Follow the on‐screen instructions. Connect to the network Windows To use your account (and connect to your service provider’s network), you need to have at least one profile set up on your modem. Depending on how your modem is configured, the profile may already be set up or you may need to create one. Scenario Required action Watcher automatically detects or creates a default Click Connecta. profile. Watcher prompts you to create a data profile. 1. Click Yes, then.... • If Watcher opens the Options window Profile a. Click OK to accept that profile (or choose pane and pre-selects an appropriate profile another from the drop-down list). (normally the name of your service provider) from the drop-down list... b. Click Connecta. • If Watcher opens the Options window Profile You need to create a profile manually. Refer to the pane, the Profile name field is blank, and Watcher online help for details. your service provider is not included in the Click Help > Help topics or click the button. drop-down list... a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the net- work. While it is scanning for a network, the Connect button is unavailable. Once the software is successfully installed and the profile is set up, the modem is ready to use. Anytime you use the modem with the same computer, TRU‐ Install verifies that the correct software is already installed. This process may take a few seconds. If you need to re‐install the software, see page 14. Rev 1.0 Nov. 09 15

AirCard Modem User Guide Mac To connect to the network using Watcher: 1. Select a profile from the drop‐down list and click Connect. Note: If you have a pre-paid wireless account, you’ll need to have credit in your account before you can connect. To end a high‐speed connection, click Disconnect. The first time you run Watcher Depending on your device, you may have an additional step the first time you run Watcher. Mac OS X 10.5.x and later 1. The first time you click Connect, the message “A new network interface has been detected.” Click the Network Preferences button. 2. In the Network window, click Apply. Your modem connects to the network. Mac OS X 10.4.11 1. After clicking Connect, open System Preferences and select Network. 2. When the ʺNew Port Detectedʺ message appears, click OK. 3. Click Apply Now. Your modem connects to the network. 16 2131233

Removing the SIM card To remove the SIM card, you need a pen. 1. Place the modem on a smooth, hard surface. 2. Gently insert the pen into the end of the eject slot farthest from the SIM slot. Slide the pen towards the SIM slot. The SIM card pops out of its slot. See Figure 1. Eject slot Figure 1: Removing the SIM card from the modem 3. Gently pull the SIM card from the slot until it slides free. Care and maintenance As with any electronic device, the modem must be handled with care to ensure reliable operation. Follow these guidelines when you use and store your modem: • Do not apply adhesive labels to the SIM card. This may cause it to jam inside the slot, or prevent it from being inserted properly. • When not installed in your computer, store the modem and SIM card in a safe place. • Protect the modem from liquids, dust, and excessive heat. (See the “Environmental specifications” on page 21 for maximum tolerances.) Rev 1.0 Nov. 09 17

AirCard Modem User Guide Troubleshooting This section describes possible problems and solutions for Windows users. If you have a problem that is not described in this section, visit the Sierra Wireless support page at www.sierrawireless.com/support. TRU-Install software installation does not start automatically If Watcher installation does not start after you insert the modem: 1. Double‐click My Computer (Windows XP) or Computer (Windows Vista, Windows 7) on your desktop. 2. Click the TRU-Install drive. 3. Under the TRU-Install drive, open the Win folder and double‐click Setup.exe. Follow the on‐screen prompts to install the software. PC Card slot no longer works after you remove the AirCard modem (with PC Card adapter) from the laptop If your laptop does not recognize that you have removed the modem with PC Card adapter, you may have to restart your laptop to restore PC Card slot operation. In the future, before you remove the modem with PC Card adapter, click the Safely Remove Hardware icon in the Windows system tray, then select the modem. Modem is not detected after TRU-Install installation completes You successfully complete the TRU‐Install installation process, but Watcher does not detect the modem: 1. Click Start, and then click Control Panel. 2. Double‐click TRU-Install. 3. When you are prompted to switch to modem mode, click OK. 4. Wait for Watcher to detect the modem. 5. If the modem still is not detected, connect to the Internet using another method and go to www.sierrawireless.com/support for assistance. The Windows Installer fails When you try to install or uninstall Watcher, the message Windows Installer is not accessible (for example, Error code: 1601) appears. 18 2131233

To fix Error 1601, first see if another installation process is running. 1. Press Ctrl + Alt + Del and select Task Manager. 2. Go to the Processes tab. 3. Check the running processes for any of these names: · setup.exe · isetup.exe · ikernel.exe · msiexec.exe · idriver.exe · IsUninst.exe · IsUninst.exe · Uninst.exe If any of these processes are running on the system: 1. Select each process. 2. Click End Process. 3. Try to run the Watcher installation again. If the installation is not successful, connect to the Internet using another method and check Sierra Wireless Knowledge Base articles at http://sierrawireless.custhelp.com. Rev 1.0 Nov. 09 19

AirCard Modem User Guide Technical specifications Radio frequency and electrical specifications The radio frequency bands that your modem supports will vary depending on your region and your modem model. Transmit GSM 1900 (PCS): 1850 – 1910 MHz GSM 1800 (DCS):1710 – 1785 MHz EGSM 900: 880 – 915 MHz GSM 850: 824 – 849 MHz WCDMA 2100 (Band I): 1920 – 1980 MHz WCDMA 1900 (Band II): 1850 – 1910 MHz WCDMA 850 (Band V): 824 – 849 MHz WCDMA 800 (Band VI): 830 – 840 MHz WCDMA 900 (Band VIII) 880 - 915 MHz Receive GSM 1900 (PCS): 1930 – 1990 MHz GSM 1800 (DCS): 1805 – 1880 MHz EGSM 900: 925 – 960 MHz GSM 850: 869 – 894 MHz WCDMA 2100 (Band I): 2110 – 2170 MHz WCDMA 1900 (Band II): 1930 – 1990 MHz WCDMA 850 (Band V): 869 – 894 MHz WCDMA 800 (Band VI): 875 – 885 MHz WCDMA 900 (Band VIII) 925 – 960 MHz Frequency band support Technology Bands Location 2G 850 MHz (cellular band) North America 900 MHz (EGSM band) Europe 1800 MHz (DCS band) Europe and Asia 1900 MHz (PCS band) North America 3G WCDMA 850 (band V) North America and Australia WCDMA 800 (band VI) Japan WCDMA 900 (band VIII) Europe, Asia, and Australia WCDMA 1900 (band II) North America WCDMA 2100 (band I) Europe, Asia, and Australia 20 2131233

Environmental specifications Operating 0°C to 45°C (32°F to 113°F) temperature Storage -20°C to 85°C (-4°F to 185°F) temperature Humidity 95%, non-condensing Vibration 15 g peak 10 to 2000 Hz (non-operating) Rev 1.0 Nov. 09 21

AirCard Modem User Guide Regulatory and safety information Notice Because of the nature of wireless communications, trans‐ mission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well‐constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. Safety and hazards The modem MUST BE POWERED OFF in all areas that may be susceptible to radio interference, in particular: • Prohibited areas Obey all signs and notices and follow all rules and regula‐ tions. Power off the modem when instructed to do so or when you suspect that it may cause interference or danger. • In areas where blasting is in progress • Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked. Such areas include gas stations, fuel depots, chemical transfer or storage facilities, areas where blasting is in progress, areas where the air contains chemicals or particles such as grain, dust, or metal pow‐ ders, and any other area where you would normally be advised to turn off your cellular phone or vehicle engine. • Near medical or life‐support equipment Medical equipment may be susceptible to any form of radio interference. In such areas the modem can transmit signals that could interfere with this equipment. • On board aircraft In addition to Federal Aviation Authority (FAA) require‐ ments, many airline regulations state that you must sus‐ pend wireless operations before boarding an aircraft. The 22 2131233

modem is capable of transmitting signals that could inter‐ fere with various onboard systems and controls. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The modem may be used normally at this time. • While operating a vehicle The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle. Doing so detracts from the driver or operatorʹs ability to control and operate the vehicle. In some countries, using such commu‐ nications devices while in control of a vehicle is an offence. Regulatory information for North America Note: Regulatory information in CAUTION: Unauthorized modifications or changes not this section applies to these expressly approved by Sierra Wireless, Inc. could void models: compliance with regulatory rules, and thereby your authority AirCard 880E to use this equipment. AirCard 881 The design of the modem complies with U.S. Federal Commu‐ AirCard 881E (Canada only) nications Commission (FCC) and Industry Canada (IC) guide‐ AirCard 504 lines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies: • ANSI/IEEE C95.1‐2005, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromag‐ netic Fields, 3 kHz to 300 GHz • National Council on Radiation Protection and Measure‐ ments (NCRP) Report 86, ‐1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields • Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz • International Commission on Non‐Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time‐varying electric, magnetic, and electromagnetic fields (up to 300 GHz) Caution: The modem must be 1.0 cm or more from users during operation, to satisfy FCC / IC RF exposure requirements. This modem must not be used with any other antenna or transmitter that has not Rev 1.0 Nov. 09 23

AirCard Modem User Guide been approved to operate in conjunction with this modem. Note: This modem must not be used in any unapproved configurations. For details, contact Sierra Wireless. Note: The modem is approved for normal-size notebook computers only (typically with 12 inches or larger display screens). For notebook computers with a display screen smaller than 12 inches, ensure a safe distance between the modem antenna and users or bystanders. These devices comply with Part 15 of the FCC Rules. Operation is subject to the condition that these devices do not cause harmful interference. Where appropriate, the use of the equipment is subject to the following conditions: Warning: (EMI) – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter- ference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227‐7013 for Department of 24 2131233

Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227‐19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations. Regulatory information for EU countries Note: Regulatory information in Sierra Wireless hereby declares that the modem conforms to all this section applies to these the essential requirements of Directive 1999/5/EC: models: AirCard 880 AirCard 880E AirCard 501 The Declaration of Conformity made under Directive 1999/5/ AirCard 503 EC is available for viewing at the following location in the EU community: Sierra Wireless (UK), Limited Lakeside House 1 Furzeground Way, Stockley Park East Uxbridge, Middlesex UB11 1BD England Rev 1.0 Nov. 09 25

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Index Numerics R 3G Watcher radio frequency specifications, 20 launching, 14 receive frequencies, 20 removing SIM card, 17 RF specifications, 20 C Care and maintenance, 17 S connect to the network, 15 safety notice, 22 SIM card, removing, 17 E specifications electrical, 20 ejecting a SIM card, 17 environmental, 21 electrical specifications, 20 radio frequency, 20 environmental specifications, 21 storage temperature, 21 F when not using card, 17 frequencies receive, 20 T transmit, 20 temperature, 21 transmit frequencies, 20 H humidity, 21 V vibration, 21 L launching 3G Watcher, 14 W Launching Watcher, 14 Watcher LEDs, 11 introduction, 13 launching, 14 P reinstalling, 14 profile, 15 Rev 1.0 Nov. 09 27

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Document Created: 2009-11-17 14:59:49
Document Modified: 2009-11-17 14:59:49
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