User Manual

FCC ID: MUH-SKYPORT3

Users Manual

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FCCID_2677560

Compatibility
Venstar VOYAGER® Thermostat is designed to work with 24V systems
requiring both the R & C wires. This includes gas, electric, oil, forced
air, variable speed, heat pump and radiant heat. It can control:
• Heating: one, two and three stages (W1, W2, W3)
• Cooling: one and two stages (Y1, Y2)
• Heat pump: with auxiliary and emergency heat (Y, W1, O/B)
• Fan (G)
• Power (C, R)
• Humidiﬁer or dehumidiﬁer (HUM, DEHUM)
• Dual fuel systems (heat pump with furnace)
• Whole-home humidiﬁers and dehumidiﬁers

Contents

Thermostat Thermostat Drywall Anchors This Quick Start
Base and Screws Manual

Necessary Tools

Level Pliers

Hammer or Drill
WiFi Network Screw Driver Pencil (3/16" or 7/32" drill bits)
& Password
2

Step 1 - Power Off Current System
1) Go to your home’s circuit breaker panel
and switch the furnace and air conditioner
breakers off.
2) To conﬁrm power is off, adjust the
temperature on your current thermostat.
If the system does not respond
accordingly, power has probably been
successfully shut off.

WARNING: Failure to follow this step can result in personal
injury and/or death from shock and electrocution.

Step 2 - Remove Faceplate
Remove the faceplate of current system. Most faceplates snap-off or
feature small screws that will need to be removed.
Wall Thermostat
WARNING: If you see large thick
electrical wires, wire nuts, or if your
system is labeled 120V or 240V DO
NOT PROCEED. THIS THERMOSTAT
IS NOT COMPATIBLE WITH THESE
SYSTEMS

Side View WARNING: Failure to follow this step
can result in personal injury and/or
death from shock and electrocution.

3

Step 3 - Before you go any further
Determine what your existing wiring and equipment situation is
before you disconnect any wires. If you are unsure of what type of
system you have, you may need to seek professional support.
A. If you have a Heating only system without Air Conditioning, the
Venstar VOYAGER thermostat will require 3 wires. These 3 wires
are: R (24Vac), C (24Vac) and W (Heat). Most Heating only systems
use very simple thermostats that only require 2 wires the R (24Vac)
and W (Heat). The VOYAGER thermostat requires 3 wires to the
thermostat. In this case an Add-A-Wire accessory will not work
and it will be necessary to install another wire for the C (24Vac)
connection.
B. If you have a single stage fossil fuel heater with air conditioning,
the Venstar VOYAGER will require 5 wires for independent fan
control. They are R (24Vac), C (24Vac), W (Heat), Y (Cooling), and G
(Fan). You may connect only 4 wires, as instructed below, to the
VOYAGER but will give up independent fan control. The fan will
still operate with a Heating or Cooling demand.
• If there are only 4 wires present that are connected to the existing
thermostat, there are at least 3 options available to connect the
Venstar VOYAGER thermostat, they are:
1. Use the 4 wires as instructed below and note that the fan will
only operate with a Heating or Cooling demand.
2. Pull new thermostat wire from the HVAC equipment to the
thermostat so that there are at least 5 wires available.
3. Purchase and install a Venstar Add-A-Wire accessory
(ACC-0410).

4

C. If you have a multi stage HVAC system comprised of a fossil fuel
heater with air conditioning the Venstar VOYAGER will require the
5 wires mentioned above (R, C, W, Y, and G) plus an additional wire
for each additional stage of Heating or Cooling. You may reduce
the 5 wire requirement to 4 if you give up independent fan control,
or use the optional accessory; Add-A-Wire.
D. If you have a heat pump without aux heat the Venstar VOYAGER
will require 5 wires: R (24Vac), C (24Vac), W1/O/B (reversing valve), Y
(1st stage compressor), and G (fan). If there are only 4 wires present
that are connected to the existing thermostat, there are at least
3 options available to connect the Venstar VOYAGER thermostat,
they are:
1. Use the 4 wires as instructed below and note that the fan will
only operate with a Heating or Cooling demand.
2. Pull new thermostat wire from the HVAC equipment to the
thermostat so that there are at least 5 wires available.
3. Purchase and install a Venstar Add-A-Wire accessory (ACC-0410).
E. If you have a heat pump with aux heat the Venstar VOYAGER will
require 6 wires: R (24Vac), C (24Vac), W1/O/B (reversing valve), Y (1st
stage compressor), W2 (Aux Heat) and G (fan). If there are only 5
wires present that are connected to the existing thermostat, there
are at least 3 options available to connect the Venstar VOYAGER
thermostat, they are:
1. Use the 5 wires as instructed below and note that the fan will
only operate with a Heating or Cooling demand.
2. Pull new thermostat wire from the HVAC equipment to the
thermostat so that there are at least 6 wires available.
3. Purchase and install a Venstar Add-A-Wire accessory (ACC-0410).

5

MAKING 4 WIRES WORK when 5 are required
(without the optional Add-A-Wire accessory)
• If you have an all-electric heat system with air conditioning, this
method is not an option. You must either pull new wire or use the
optional Add-A-Wire accessory (ACC-0410).
• If you have a single stage fossil fuel heater with air conditioning,
and you would like install the Venstar VOYAGER using only 4 wires,
follow the directions below. You will need a screwdriver along with a
3” or 4” long piece of thermostat wire to use as a jumper.
1. Make sure the power is off as step 1 on page 4 instructs you.
2. Follow step 4 on page 9 “Label and Disconnect Wires” at the
thermostat. Please note the color and the corresponding wire
designator with each color. An example is the R wire is red and the
W wire is white and so on. You will need this for the next step at
the HVAC equipment.
3. At the equipment end of the thermostat wires, locate the
terminals that the wires are attached to.
A. Remove the “G wire” from the terminal marked G.
B. Place the “G wire” on terminal C.
C. Place one end of the jumper on terminal G.
D. Place the other end of the jumper on terminal Y.
Please note that there will be more than 1 wire on terminal Y.
4. Connect the wires to the terminals on the VOYAGER backplate
taking care to make sure that each wire from the HVAC equipment
is connected to the same terminal designation on the VOYAGER
backplate. For example: the “C wire” from the HVAC equipment
should be connected to the “C” terminal of the thermostat. The
“R” wire on the equipment terminal should be connected to the
“R” terminal on the VOYAGER backplate, and so on.
6

MAKING 5 WIRES WORK when 6 are required
(without the optional Add-A-Wire accessory)
• If you have an all-electric heat system with air conditioning, this
method is not an option. You must either pull new wire or use the
optional Add-A-Wire accessory (ACC-0410).
• If you have a multi stage system that requires 6 wires, and you
would like install the Venstar VOYAGER using only 5 wires, follow the
directions below. You will need a screwdriver along with a 3” or
4” long piece of thermostat wire to use as a jumper.
1. Make sure the power is off as step 1 on page 6 instructs you.
2. Follow step 4 on page 9 “Label and Disconnect Wires” at the
thermostat. Please note the color and the corresponding wire
designator with each color. An example is the R wire is red and the
W wire is white and so on. You will need this for the next step at
the HVAC equipment.
3. At the equipment end of the thermostat wires, locate the
terminals that the wires are attached to.
A. Remove the “G wire” from the terminal marked G.
B. Place the “G wire” on terminal C.
C. Place one end of the jumper on terminal G.
D. Place the other end of the jumper on terminal Y.
Please note that there will be more than 1 wire on terminal Y.
E. Connect the wires to the terminals on the VOYAGER backplate
taking care to make sure that each wire from the HVAC
equipment is connected to the same terminal on the VOYAGER
backplate. For example: the “C wire” from the HVAC equipment
is connected to the “C” terminal of the thermostat and so on.

7

Step 4 - Label & Disconnect Wires
TIP: Before disconnecting any wires,
1) One by one, apply a label
take a photo of your current wire
designated to each wire conﬁguration with your mobile device.
you disconnect from
your current thermostat.

Wire from the Install on the
old thermostat Function new thermostat Wire
terminal marked connector marked Color
G or F Fan G
Y1, Y Cooling Y1
W1, W Heating W1/0/B
Rh, R, M, Vr, A Power R
C Common C
O/B Rev. Valve W1/O/B*
W2 2nd Stage Heat W2
Y2 2nd Stage Cooling Y2
W3 3rd Stage Heat W3
H, Hum Humidity HUM
D, Dehum Dehumidity DEHUM
Ck1 Dry Contact Switch DRY CONTACT
CKGND Dry Contact Switch DRY CONTACT

* O/B is used if your system is a Heat Pump.

8

Step 5 - Remove Current Backplate
Unscrew the current backplate and TIP: If needed, wrap the wires
remove it from the wall. Be careful around a pencil or pen to keep
not to let the wires fall into the wall. them from falling inside the wall.

Step 6 - Mount New Base
1) Gently separate the display from the base by pulling ﬁrst
from one side, then the other until the two pieces unsnap.
A small screwdriver may be used, very carefully, to start
seperating the two pieces.
2) Position the base against your
wall, and determine if wall
anchors from current thermostat
align with screw locations of
new base.
3) If base does not align with
existing anchor holes, mark new
screw locations with a pencil.
Drywall: Drill 3/16" hole for
the anchor
Plaster: Drill 7/32” hole for
the anchor
4) Pull wires through opening in
base and secure to the wall
using provided screws.
TIP: Use a level to ensure
thermostat is properly aligned
before marking screw locations.

9

Step 7 - Connect Wires
1) Match your previous wire configuration
to the new base. One by one, connect
each wire by inserting the metal end into
t
nua tar

the corresponding slot and tightening
Ma uick S
l

the screw.
sQ
Thi

TIP: Use pliers to straighten wire before
inserting into new base. Be sure to cut any
rs

s)
excess wire so that the insulation extends to
Plie

bit
2" d rill

the terminal block. When the wire is installed
rill
7/3 r D

properly to the terminal block, there should
or r o

be no copper exposed.
16" me
(3/ Ham
el
Lev

cil
Pen
r
rive
D
ew
Scr
wo rk
ass wo
rd
& P i Net
F
Wi

10

Step 8 - Check Dip Switch
1) Ensure which switch is correct for
your system. Dip switches are located
on the back of the thermostat
GAS ELEC

1

ON
O B

2
GAS/EL HP

3
GAS 1 ELEC

ON
O B
2

GAS/EL HP
3

GAS ELEC GAS ELEC 1. When GAS/EL or HP is set for GAS/EL:
This switch (GAS or ELEC) controls how the
1 2

1 2

OR
ON

ON

thermostat will control the Fan (G) terminal in
3

3

heating mode. When GAS is chosen, the thermostat
will not energize the Fan (G) terminal in heating.
When ELEC is chosen the thermostat will energize
the fan in heating.
2. When GAS/EL or HP is set for HP:
This switch (GAS or ELEC) defines the Aux Heat type.
When GAS is chosen, the auxiliary heat will not be
allowed to run during heat pump operation. When
using a Dual Fuel system, set this switch for GAS.
When ELEC is chosen, up to two stages of auxiliary
strip heat will be allowed to run.
For Heat Pump Only
1 2

1 2

O B O B
ON

ON

OR When the GAS/EL or HP dip switch is configured for
3

3

HP, this dip switch (O or B) must be set to control
the appropriate reversing valve. If O is chosen,
the W1/O/B terminal will energize in cooling. If
B is chosen, the W1/O/B terminal will energize in
heating.
This dip switch configures the thermostat to control
1 2
1 2

OR
ON
ON

a conventional gas/electric system or a heat pump.
3
3

GAS/EL HP GAS/EL HP If your system is anything other than a heat pump,
leave this switch set for GAS/EL.
11

Step 9 - Attach Thermostat
1) Align the pins on the thermostat circuit board with the corresponding
holes below the wiring connectors and push the top and the bottom
of the plastic housing enclosing the display until it clicks into place,
top and bottom.

Display should click into
place easily. If you encounter
resistance do not apply excess
force – take the plate off,
check that the pins are straight
and ensure there are no wires
in the way and retry.

Side View

Step 10 - Switch Power/Circuit Breakers Back On
Turn your furnace and air conditioner breakers back on at your breaker
panel.

12

Step 11 - Set Up Wi-Fi Connection
(Using the optional WiFi module)
Overview
At minimum, the first 3 tasks below must be completed to access your
thermostat remotely from a browser. The 4th step is optional (highly
recommended) and only is needed to access your thermostat(s) from
a mobile device.
These steps are:
1. Successful connection to a local Wi-Fi Access Point with internet
access.
2. Confirm receipt of a Skyport generated verification email (this only
occurs once during the Skyport account setup).
3. A 6-digit code obtained from the thermostat is successfully
entered into a Skyport account.
4. Successfully download and install the Venstar Skyport app on your
mobile device(s).
Your thermostat operates on the 2.4 Ghz, Wi-Fi b/g/n band.

13

Quick Start - Connect to Skyport

If the thermostat is connected to the local Wi-Fi Access Point, but not
yet joined to a Skyport account, you may join the thermostat to an
account by doing the following:
1. Open your browser to: http://venstar.skyportcloud.com

2. Select “Create account now”

4 Create Account Now

3. Follow on screen instructions to create an account and add a
thermostat to the Skyport account.

16

Warranty
One-Year Warranty - This Product is warranted to be free from defects in material and
workmanship. If it appears within one year from the date of original installation, whether
or not actual use begins on that date, that the product does not meet this warranty, a new
or remanufactured part, at the manufacturer’s sole option to replace any defective part, will
be provided without charge for the part itself provided the defective part is returned to the
distributor through a qualified servicing dealer.

THIS WARRANTY DOES NOT INCLUDE LABOR OR OTHER COSTS incurred for diagnosing,
repairing, removing, installing, shipping, servicing or handling of either defective parts or
replacement parts. Such costs may be covered by a separate warranty provided by the installer.

THIS WARRANTY APPLIES ONLY TO PRODUCTS IN THEIR ORIGINAL INSTALLATION LOCATION
AND BECOMES VOID UPON REINSTALLATION.

LIMITATIONS OF WARRANTIES – ALL IMPLIED WARRANTIES (INCLUDING IMPLIED WARRANTIES
OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY) ARE HEREBY LIMITED IN
DURATION TO THE PERIOD FOR WHICH THE LIMITED WARRANTY IS GIVEN. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE MAY
NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE
AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR
OTHER PERSON WHATSOEVER.

ALL WORK UNDER THE TERMS OF THIS WARRANTY SHALL BE PERFORMED DURING NORMAL
WORKING HOURS. ALL REPLACEMENT PARTS, WHETHER NEW OR REMANUFACTURED,
ASSUME AS THEIR WARRANTY PERIOD ONLY THE REMAINING TIME PERIOD OF THIS
WARRANTY.

THE MANUFACTURER WILL NOT BE RESPONSIBLE FOR:
1. Normal maintenance as outlined in the installation and servicing instructions or owner’s
manual, including filter cleaning and/or replacement and lubrication.

2. Damage or repairs required as a consequence of faulty installation, misapplication, abuse,
improper servicing, unauthorized alteration or improper operation.

3. Failure to start due to voltage conditions, blown fuses, open circuit breakers or other damages
due to the inadequacy or interruption of electrical service.

4. Damage as a result of floods, winds, fires, lightning, accidents, corrosive environments or
other conditions beyond the control of the Manufacturer.

5. Parts not supplied or designated by the Manufacturer, or damages resulting from their use.

6. Manufacturer products installed outside the continental U.S.A., Alaska, Hawaii, and Canada.

7. Electricity or fuel costs or increases in electricity or fuel costs for any reason whatsoever
including additional or unusual use of supplemental electric heat.

8. ANY SPECIAL INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE
OF ANY NATURE WHATSOEVER. Some states do not allow the exclusion of incidental or
consequential damages, so the above may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which may vary
from state to state.

18

Patents Issued & Pending

Printed on recycled paper.
P/N 88-1114 Rev. 1 06/15

Document Created: 2019-09-11 03:36:55
Document Modified: 2019-09-11 03:36:55

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