Users Manual

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Users Manual

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Model Number PIF00-13651 paw point custom wireless fence operating and training guide PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING

Important Safety Information Explanation of Attention Words and Symbols used in this guide This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet. NOTICE is used to address safe use practices not related to personal injury. • Not for use with aggressive dogs. Do not use this product if your dog is prone to aggressive behavior. Aggressive dogs can cause severe injury or death to their owners and others. If you are not sure that this product is right for your dog, please talk to your veterinarian or a certified trainer. • Risk of electric shock. Use the Fence Transmitter indoors in dry location only. • Turn off power before changing Mode Selection Switch setting on Transmitter. • This PetSafe® Paw Point Custom Wireless Fence is NOT a solid barrier. The system is designed to act as a deterrent to remind pets by Static Correction to remain in the boundary established. It is important that you reinforce training with your pet on a regular basis. Since the tolerance level to Static Correction varies from pet to pet, Radio Systems® Corporation CANNOT guarantee that the system will, in all cases, keep a pet within the established boundary. Not all pets can be trained to avoid crossing the boundary! Therefore, if you have reason to believe that your pet may pose a danger to others or harm himself if he is not kept from crossing the boundaries, you should NOT rely solely upon the PetSafe® Paw Point Custom Wireless Fence to confine your pet. Radio Systems® Corporation shall NOT be liable for any property damage, economic loss or any consequential damages, sustained as a result of any animal crossing the boundary. • Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores. - Avoid leaving the collar on the dog for more than 12 hours per day. - When possible reposition the collar on the pet’s neck every 1 to 2 hours. - Check the fit to prevent excessive pressure; follow the instructions in this manual. - Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts. - When using a separate collar for a lead, don’t put pressure on the electronic collar. - Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth. - Examine the contact area daily for signs of a rash or a sore. - If a rash or sore is found, discontinue use of the collar until the skin has healed. - If the condition persists beyond 48 hours, see your veterinarian. - For additional information on bed sores and pressure necrosis, please visit our website. 2 1-800-732-2677

Always remove the Receiver Collar from your pet when indoors to avoid accidental activation of the Receiver Collar. These steps will help keep your pet safe and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed. • You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection. • Always remove your dog’s Receiver Collar before performing any Transmitter testing. • The Receiver Collar should not be on your dog when the system is tested. Your pet may receive an unintended correction. • The Boundary Width of the system must be tested whenever an adjustment is made to the containment field to prevent unintended corrections to your pet. • If you use a collar and leash for training, be sure the extra collar does not put pressure on the contact points. • Never remove power from the system when the collar is on the pet. This may activate the Receiver Collar. • Radio Systems® Corporation recommends the use of an Uninterruptible Power Supply (UPS) for use with your wireless fence. Should the power go out at your home, your pet will be unprotected. Power outages can be unpredictable, and the use of a UPS will provide you with some time to properly restrain your pet. • To prevent an unintended correction, after the Boundary Flags have been placed, be sure to set the static correction on the Receiver Collar back to level 1 tone only. • Do not charge your Receiver Collar every night. Charging too often can reduce battery life. Charge your Receiver Collar when the Receiver Indicator Light blinks red/green; or when the light blinks red. • Do not place anything on the top of the Transmitter or cover any ventilation holes. This may overheat the Transmitter and cause early transmit failure. • Do not place Transmitter in a closet or any other confined, unventilated area. www.petsafe.net 3

Thank you for choosing PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love — essentials that influence memories for a lifetime. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677. To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full warranty and should you ever need to call the Customer Care Center, we will be able to help you faster. Most importantly, PetSafe® will never give or sell your valuable information to anyone. Complete warranty information is available online at www.petsafe.net. Table of Contents Components........................................................................................................................................................................................ 5 Other Items You May Need................................................................................................................................................................ 5 How the System Works....................................................................................................................................................................... 6 Key Definitions.................................................................................................................................................................................... 6 Operating Guide........................................................................................................................................... 7 Lay out the System........................................................................................................................................................................... 8 Set Up the Transmitter................................................................................................................................................................... 11 Charge the Receiver Collar............................................................................................................................................................ 11 Prepare the Boundary Programming Unit..................................................................................................................................... 12 Prepare the Receiver Collar for Programming............................................................................................................................... 12 Place the Boundary Flags.............................................................................................................................................................. 13 Programming the Boundary........................................................................................................................................................... 13 Test the Receiver Collar................................................................................................................................................................. 14 Prepare the Receiver Collar........................................................................................................................................................... 15 Fit the Receiver Collar.................................................................................................................................................................... 18 Training Guide............................................................................................................................................. 20 Be Patient With Your Pet............................................................................................................................................................... 20 Day 1 - Boundary Awareness......................................................................................................................................................... 21 Days 2 thru 4 - Continue Boundary Awareness............................................................................................................................. 22 Days 5 thru 8 - Distraction Phase................................................................................................................................................... 22 Days 9 thru 14 - Unleashed Supervision........................................................................................................................................ 23 Days 15 thru 30 - Pet Monitoring.................................................................................................................................................. 23 Taking Your Pet Out of the Pet Area................................................................................................................................................. 23 Accessories........................................................................................................................................................................................ 24 Frequently Asked Questions................................................................................................................ 24 Troubleshooting.......................................................................................................................................... 25 Terms of Use and Limitation of Liability ........................................................................................................................................... 27 Compliance....................................................................................................................................................................................... 27 Customer Care International............................................................................................................................................................. 27 4 1-800-732-2677

Components Transmitter Transmitter Power Adapter (12 ft.) Mounting Anchors (2) Mounting Screws (2) Transmitter Mounting Bracket Boundary Flags (130) Receiver Mounting Bracket Test Light Tool Receiver 9-Volt Alkaline Charger Battery Receiver (6 ft.) Handle Boundary Receiver Programming Unit Collar Mod PIF00 el Num -1365ber 1 boun with wireledary m PLE ope ss fe appin nce g ASE rating REA and D THIS ENT trainin IRE GUIDE g gui de BEF ORE BEG INNING Short Contact Points Long Contact Operating and Points (2) Training Guide Other Items You May Need • Phillips screwdriver • Scissors • Lighter • Drill • Tape Measure • Non-metallic collar and leash Set up and training help: www.petsafe.net/fence www.petsafe.net 5

How the System Works The Transmitter is centrally located and transmits a radio signal 90 feet in all directions. Boundary flags are temporarily positioned around your yard to define the Pet Area and guide you in the programming of the boundary. The Boundary Programing Unit is used to collect boundary data information at each of the flag locations and then program this boundary information into the Receiver Collar. The flags are also used for a visual aid in training your pet and are removed when training is complete. Your pet wears the Receiver Collar that monitors your pet’s location within the boundaries that you have set. As your dog approaches the boundary, the receiver issues a warning tone. If he proceeds further he receives a safe but startling Static Correction. While harmless, the correction will persuade him to stay in the containment area you’ve established. Once trained, your pet is allowed to roam freely in the Pet Area. The PetSafe® Paw Point Custom Wireless Fence has been proven safe, comfortable, and effective for pets over 15 pounds. Key Definitions Transmitter: Transmits the radio signal. The positioning of the Transmitter is critical to the performance of this system. Pet Area: Distance from the Transmitter where your pet can roam freely. Warning Zone: Outer edge of the Pet Area where your pet’s Receiver Collar begins to tone warning him not to go into the Static Correction Area. Boundary: Outlines area of containment. If dog exceeds Boundary, he will receive a Static Correction. Static Correction Area: Area beyond the Programmed Boundary Flag Location where your pet’s Receiver Collar will emit a Static Correction, signaling him to return to the Pet Area. Receiver Collar: Receives the radio signal from the Transmitter Receiver Indicator Light: Indicates the level of correction at which the Receiver Collar is set. This light also indicates battery status. Contact Points: Deliver the safe Static Correction when your pet moves into the Static Correction Area. Mode Button: Turns Receiver Collar on/off and adjusts Static Correction Level. Receiver Charger: Charges the battery inside the Receiver Collar. Receiver Charge Jack: Connection point for charging Receiver battery. Power Light: Indicates the Transmitter is turned on. Power Jack: Where the Power Adapter plugs into the Transmitter. The Transmitter is powered by a standard AC power outlet. Transmitter Frequency Switch: Used to avoid interference with identical containment systems on neighboring properties. Boundary Programming Unit (BPU): Devise that connects to the Receiver Collar and configures Receiver Collar. Boundary Flag: Flag that represents the location from which each boundary point will be programmed. Reference Point: A specific point in your yard that can easily be remembered such as the corner of a sidewalk or driveway. This is used during programming and for adding additional Receiver Collars. 6 1-800-732-2677

Receiver Collar Mode Button Receiver Charge Jack Receiver Contact Indicator Light Points Transmitter Power Frequency Switch Switch B A Power Power Light Jack Boundary Programming Unit (BPU) Power Switch Back Button Boundary Callouts Static Correction Area Fence Transmitter Pet Area Warning Zone Boundary Flags Static Static Correction Correction Area Area Warning Zone www.petsafe.net 7

Operating Guide Step Lay out the System 1 Basic Planning Tips Design a layout that is suitable for your yard. Sample layouts are provided in this section. Decide if you want a partial boundary or full boundary. A full boundary completely encircles the house and Fence Transmitter located within the house (1A). A partial boundary does not completely encircle the Transmitter. Partial boundaries typically have starting and ending flags located at house corners or up against an outside wall or fence (1B, 1C, 1D). A partial boundary may be appropriate if: • You want to limit the containment area to a smaller portion of the yard, such as the back yard or front yard. • You need to avoid running your boundary parallel with buried utilities. • Your house is so large that it cannot be completely encircled with a full boundary covering the 90 foot maximum range. • You need to avoid violating any of the installation requirements on page 9. Full boundary Partial boundary: Backyard only 1A 1B Partial boundary: Front yard only, using Partial boundary: Majority of yard, using fence as boundary lake as boundary 1C 1D Physical Fence Lake Tip: Have all underground utilities marked before you decide which layout to pursue. In most areas this is a free service. 8 1-800-732-2677

In addition to knowing what type of layout you would like to have, you also need to meet several installation requirements that must be followed in order for this system to function properly. Before setting up the Transmitter, please review and follow these requirements. Installation requirements 1. Each boundary flag placement must be located 1E between 15 feet and 90 feet from the transmitter. 2. Each boundary flag must have a unique radial line to the transmitter and cannot cross over another flag radial line (1E, 1G, 1I). 3. When implementing a partial boundary, the first and last boundary flags must be located within 1 foot of the physical boundary, for example the house, fence, outside wall, etc. 4. Any buried utility line such as power, CATV, phone or metal water line must not run parallel (1H) with the boundary unless separated from the boundary by at least 15 feet (1I). Because they are not buried Each as deeply, CATV or phone lines usually cause more Boundary problems than power and water lines. This may require Flag must have a using a partial boundary to avoid this problem. unique 5. Always avoid crossing buried lines at points far away radial line as shown. from the Transmitter. If it is required for the boundary to cross a buried utility line, it should cross at approximately a right angle, and it is preferable that the crossing be as close to the Transmitter as possible, but not closer than the 15 foot minimum (1H). 6. Do not mount the transmitter within 15 feet of large metal surfaces such as refrigerators, washer/dryers, metal tables or shelving, water heaters, mirrors, furnaces, etc. 7. Do not mount the Transmitter within 2 feet of a concrete floor or adjacent to metal HVAC ductwork. 8. If placing the Transmitter in the garage, mount Transmitter near the ceiling and at least 2 feet above roof of any vehicle parked in the area. Keep the Transmitter at least 10 feet from metal overhead garage doors. 9. Do not mount the Transmitter near electrical service panel or near main wiring trunks due to the large concentration of house wiring. 10. Transmitters may be located in basements as long as requirement 5, 6 and 8 are observed. 11. For a partial boundary, locate Transmitter at least 10 foot away from entry door where dog will exit home and enter containment area. 12. If a successful boundary is not obtained with the first choice transmitter location, try a second or third location. Different locations can be tried by temporarily placing transmitter atop a stack of cardboard boxes. If a trial location proves to provide a successful boundary, then transmitter can be more permanently secured prior to programming a more exact final boundary. If there is a pre-existing In-Ground containment system, the perimeter wire MUST be totally disconnected from its Fence Transmitter. www.earth.google.com is an effective tool to use to help you plan your layout. www.petsafe.net 9

Incorrect Solution 1F Non-unique = 1G Move Boundary Flags radial line to allow each Point a unique radial Error = line to the Transmitter. Multiple Boundary Flags are blocking unique radial line to the Transmitter. Incorrect Solution 1H 1I Seperate boundary at least 15 feet from buried Buried utlility lines. Utility Lines Transmitter 15’ should be 15’ Boundary located as Flags are close as too close to possible to buried utility utility line and lines. Boundary crossing. 10 1-800-732-2677

Step Installing the Transmitter 2 Before mounting the transmitter, make sure that you follow Installation Requirements 5 through 9 on page 8. If the transmitter will be mounted in a high traffic area, mount it high enough on the wall so that you can walk underneath it. The Transmitter Power Adapter is equipped with a 12 foot power cord to facilitate mounting THIS SIDE UP the transmitter high on the wall. It is important that the transmitter is not moved once your boundary has been established. To ensure proper operation, this transmitter must be permanently THIS mounted on a vertical, non-metallic surface using the mounting SIDE UP bracket provided. Remove mounting bracket from Transmitter. Using the screws and mounting anchors provided, mount the bracket to the wall. Slide the Transmitter over the bracket. Plug the adapter into a functional AC wall outlet. Slide the power switch to turn on the Transmitter. Step Charge the Receiver Collar 3 The Receiver Collar Charger is designed to plug into a standard AC wall outlet. The Receiver Collar light will glow red when the Receiver Charger is properly seated into the Receiver Charge Jack. The light will turn green when charging is complete. A built in safety circuit prevents the Receiver Collar from overcharging. The Receiver Collar will achieve a full charge in 2-3 hours. Each charge can last approximately 9 days depending upon frequency of use. The Receiver Collar must be fully charged prior to programming a Boundary. The Receiver Collar is non- operational until it is programmed with a Boundary. Do not charge your Receiver Collar every night. Frequent charging can have a negative effect on the battery life. We recommend that the Receiver Collar be used until the Receiver Indicator Light blinks red/green or red. To charge the Receiver Collar, lift the rubber plug to allow access 3A to the Receiver Charge Jack (3A). The rubber plug needs to remain attached to the Receiver Collar. Plug the Receiver Charger into the Receiver Charge Jack on the Receiver Collar. The Receiver Charge Jack and Receiver Charger are keyed to fit one way. Do not force it in backwards. www.petsafe.net 11

Step Preparing the Boundary Programming Unit 4 The Boundary Programming Unit (BPU) is a hand-held device that is used to program a Boundary Area into the Receiver Collar for proper use. The BPU includes modes that allow you to test the boundary, program the boundary, set-up various functions within the Receiver Collar, and add multiple Receiver Collars. Remove back cover from the Boundary Programming Unit. Insert 9 volt battery and replace back cover. BPU Operation The ON/OFF switch is located at the top of the BPU near the cable exit location (4A). 4A When the BPU is first turned on, there is a splash screen displayed briefly, and then will immediately go to the TEST MODE main menu screen. This is indicated by the triangular Mode Cursor blinking underneath printed TEST MODE on the BPU. The Left and Right keypad buttons are used to move the cursor across the screen to the different menus. Each main menu heading will be displayed and briefly describe the purpose for each of the modes. To select a mode, press the OK button and the Mode Cursor will stop blinking and will be continuously illuminated while in that mode. The Back button (the keypad with the arrow) can be pressed at any time to back out of menus and return to the main menu. In some of the menus, a smaller blinking cursor is used to indicate when a selection is to be made. The Up, Down, Left, or Right buttons may be used to move the cursor and the OK button is used to choose the selection. When a mapped boundary has been successfully programmed into the Receiver Collar, the boundary information is stored within the BPU. This allows you to add additional Receiver Collars to your containment system without going to each mapped point to recollect the boundary information. As you move from flag to flag when programming the boundary, the data collected at each flag location is saved in the BPU. If you need to modify the boundary or want to change the layout, you may be able to use the saved flag locations. If you are moving the flags in a small area you can just retake the data for the affected flags; however, the number of flags relocated must remain the same. If additional flags are added you will have to retake the boundary data at all subsequent boundary flag locations. If you are interrupted during the boundary programming process, you can re-enter the Program Boundary mode and use the saved flags menu to continue programming from where you stopped. Once you start to program a new boundary, any old boundary information will be erased. Step Preparing the Receiver Collar for Programming 5 1. Open the Receiver Handle and snap each 5A section into place to form a long pole. 2. Slide the Receiver Mounting Bracket on the Receiver Collar before installing the Receiver Mounting Bracket on the 5B 5C Receiver Handle. The Receiver Collar must be installed with the arrow on the Receiver Mounting Bracket pointing toward the Receiver Collar PetSafe® logo (5A). 3. Orient Receiver Handle so that the arrow on the Receiver Handle is pointing up (5B). Determine the height of your 5D UP dog’s neck above the ground and snap the Receiver Mounting Bracket on the Receiver Handle to match the height of your dog’s neck (5C). Important: If you will be programming multiple dogs, position the handle to match the height of your dog’s neck using the shortest dog’s measurements – closest to the ground. 4. Plug the Boundary Programming Unit into the Receiver Collar (5D). The cable from the BPU plugs into the Receiver Collar charge jack (3A). 5. Turn on the Boundary Programming Unit. 12 1-800-732-2677

Step Placing the Boundary Flags 6 Test Mode The BPU automatically goes to the Test Mode main menu when turned ON. The Test Mode allows you to test potential boundary flag locations to make sure the flags meet certain requirements. If the flag location is acceptable, a menu will display that the flag is good and provide an approximate range measurement. Testing Boundary will not program your system. If the flag is not acceptable, the BPU will display a message indicating why the location failed. For example, the location could be too far away from the Transmitter, too close to the Transmitter, or may be in an area of high signal distortion. Follow the display directions to test your Boundary Flag locations. Boundary Flag Placement and Distance Verification In order to verify that the maximum locations of your desired boundary 6A are within the range limits of the system, place the “corner” flags at the ISE DIRECTION minimum and maximum distance points of your desired boundary and OC KW . CL test these flags to verify that corner points are within the acceptable 15 IN RY feet to 90 feet range from the Transmitter. Once you have verified that RAM BOUNDA the corner flags are within the acceptable range, fill in the remaining flags. The maximum number of flags the system can accept is 128. Flags within 30 feet of the Transmitter should be spaced approximately 3 feet apart. OG PR Flags between 30 and 70 feet from the Transmitter should be spaced approximately 4 feet apart. Flags greater than 70 feet from the Transmitter RT STA INT should be placed 4 to 5 feet apart. Keep in mind that each flag must have PO a unique radial line and the radial lines must not cross with one another (See Installation Requirements on Page 8). It is recommended that you number the flags with a permanent marker to assist in keeping track of the flag numbers when programming the boundary. The first flag should be at the start of a partial boundary or can be anywhere on a full boundary. The numbering should increase as you move in a CLOCKWISE direction around the Transmitter (6A). Testing the Boundary Flag Placement With the BPU in Test Mode, start at flag 1 and test each flag and verify that each flag is accepted before moving to the next flag. The BPU will show the distance of each flag in feet from the Transmitter. As you test the flags monitor the distance readings for changes that are significantly different from one flag to the next i.e. greater than the actual distances between the flags. Large distance measurements between flags or a group of flags can indicate possible problems with buried utilities or wires. If possible, avoid these areas or modify the boundary to minimize the measurement differences observed between the flags. The measurement distances between two adjacent flags should be equal to or less than the actual distance measured on the BPU. Step Programming the Boundary 7 This mode allows you to program the boundary you have just set up. You will need to select the type of boundary that you will be using, Full or Partial. You will collect boundary data at each flag location in a CLOCKWISE direction around the Transmitter. As in the TEST MODE, the range will be displayed if the flag is accepted. Otherwise, an error menu will indicate what caused the location to fail. Follow all directions shown on the BPU display. As a reminder the maximum number of flags is 128. Be sure to point the arrow on the Receiver Mounting Bracket in a direction away from the Transmitter. While acquiring the boundary data at each flag, the Receiver should not be moved. Reference Point Following programming of all of the flags the BPU will instruct you to move to your Reference Point location. The Reference Point is a location that can easily be remembered and is permanent (i.e. a corner of a sidewalk or driveway). The Reference Point must be located 20 to 90 feet from the Transmitter. This Reference Point location is used to add multiple receivers to the system. Following the programming of the Reference Point, the Boundary data is calculated, and is programmed into the Receiver. This programming may take several minutes to complete. Programming Complete At the completion of the Receiver Collar programming, the BPU will display that programming is complete. You may now disconnect the BPU from the Receiver Collar and turn the BPU off. When disconnecting the BPU, the Receiver Collar will automatically go through the Ready Test Feature and into normal operation mode. See Step 9 on page 14. www.petsafe.net 13

System Settings This mode allows you to select features to customize the Receiver Collar. Refer to page 19 for further details on these features. ADD-A-DOG This mode is used if multiple Receivers are to be added to the same containment area programmed in the BPU. Refer to page 20 for further directions on this feature. Step Test the Receiver Collar 8 After you program the boundary, take the Receiver Collar around the boundary and verify that the boundary programmed correctly. Leave the Receiver Collar on the Receiver Handle while doing this and always move the Receiver Collar in the direction of the white arrow, i.e., don’t move the receiver back and forth like a pendulum. Do not walk or move the Receiver Collar backwards. Approach each flag from the Pet Area, and verify that the Receiver Collar generates the warning tone. This will vary slightly but should be approximately 3 feet from the Boundary Flag Location. The Boundary Flags location is where the Receiver activates the Run-Through stimulation level. The Receiver Collar generates three distinct Warning Tones to assist you in determining the Receiver Activation Status. See alarm tone description in Receiver Collar Status Indicator table in Step 9. Walk along the Pet Area, especially around AC power entrances, cable TV and phone line entrances into the home, and near air conditioning units. Make sure the collar does not tone in the area where your dog should be free to play. If there are problems, you will need to adjust your layout to exclude these areas or possibly move your Transmitter to a different location. Reminder: If you move the Transmitter you will need to reprogram your Boundary. Test Light Instructions 8A 8B 8C If there are distractions impeding hearing of the tone, an alternative detection method would be to utilize the Test Light Tool. Remove from the Receiver Handle first. Pet Area 1. Set the Correction Level to 2 or above. See Step 9. Bo un 2. Hold the Test Light Contacts to the da ry Z one Receiver Collar Contact Points (8A). 3. PetSafe® logo needs to be forward and facing the outward direction. 4. Walk toward the Boundary Zone holding the Receiver Collar at your pet’s neck level (8B) until the Test Light flashes (8C). Save Test Light for future testing. Moving the Boundary Flags to the Warning Zone The PetSafe® training protocol instructs that the flags be placed at the location of the start of the warning tone. The flags are the visual cue for the edge of the boundary area. After the boundary has been programmed and you are satisfied that the boundary is adequate for your intended area, you will need to move the flags to the location where the warning tone starts activating. Setting the Warning Zone Width The Warning Zone width is adjustable using the System Settings menu in the BPU. The Warning Zone width default setting is Medium. The adjustable ranges are as follows: • Low: approximately 1 foot warning distance. • Medium: approximately 3 feet warning distance • High: approximately 5 feet warning distance Refer to Page 19 for further information on this feature. If your boundary flags are close to your house and you need a wider area for your dog to be able to run through this area, you may want to set your Warning Zone to the minimum distance or Low setting. Please note with the Warning Zone set to Low, your dog will have very little warning before the higher level Run Through Prevention Static Correction is generated. If your dog is more stubborn, you may want to set your Warning Zone to the maximum distance or High setting. 14 1-800-732-2677

Placing Flags at Warning Zone Leave the Receiver Collar on the Receiver handle while performing this and always move the receiver Collar in the direction of the Arrow on the Receiver Mounting Bracket. Starting from within the Pet Area walk toward the boundary Flags. Remove the Boundary Flags from programming location and place them at the point where the Receiver Collar Warning Tone starts. If you have trouble hearing the tone, you may use the Test Light Tool to see where the test light begins to flash. After about 15 seconds of anti-linger or normal static correction, the Receiver Collar will enter a timeout condition, and you must allow for a full 10 seconds recovery time (and be back inside the Pet Area) before the Receiver Collar will again respond to boundary. If the Receiver Collar fails to detect the boundary, then timeout is the likely cause. Wait 10 seconds and try again. When repeatedly testing boundary detection, the Receiver Collar will skip the warning tone and go straight to the Anti-Linger tone unless the Receiver Collar has been back in the Pet Area for a full 10 seconds since the last instance of Anti-Linger or Static Correction toning. Step Prepare the Receiver Collar 9 Turning the Receiver Collar ON. Press and hold the Mode Button continuously for 2 seconds. (9A) The green or red/green or red Receiver Indicator Light will turn ON for 5 seconds (9B) to indicate battery status, followed by the red Receiver Indicator Light flashing the Static Correction Level Settings. 9A Turning the Receiver Collar OFF Press and hold the Mode Button continuously for 5 seconds (9A). The red Receiver Indicator Light will be ON during this time. The red Receiver Indicator Light will then turn OFF and all Receiver Indicator Lights will stay OFF indicating that the unit is turned OFF. To extend the time between charging the Receiver Collar, consider turning 9B OFF the Receiver Collar when it is not in use. ne t e.n fe petsa .p www ReadyTest Feature ® ReadyTest® gives you added confidence that the Receiver Collar is working and ready to use. When you remove the Receiver Collar from the Charger or turn the collar on with the Mode Button, the receiver will automatically go into self-test mode for approximately 15 seconds. The Receiver’s internal diagnostics will check that the battery charge is full and that all circuits are working correctly. The receiver will also alert you if the transmitter is not turned on during the self-test verification. Receiver Collar Status Indicators The Receiver Collar uses colored LEDs and an Alarm Tone to indicate the functional and operational status of the receiver. Refer to the Receiver Collar Status Indicator Table to understand the operation of the lights and tones for the Receiver Collar. www.petsafe.net 15

Receiver Collar Status Indicator Table Status Light Alarm Tone Condition While Plugged into Receiver Charger Solid red No tone Charge in progress Solid green No tone Charge complete Charge failure, contact No light Customer Care Center ReadyTest® after removing from Receiver charger or turning on the Receiver Collar Red for 3 seconds / Off for 1 second Unit is performing internal self test. Red/green for 3 seconds No tone Note: For Mode Button turn on Status Light starts Off for 1 second with red/green on for 3 seconds. Battery charge indicator: Continuous green or red/green or red Green = 100% - 60% No tone (5 second duration) Red/green = 60% - 20% Red = 20% or less Red flash occurring from 1 to 6 times No tone Unit is reporting Static Correction level from 1 to 6 3 note chime, No light Transmitter is turned off or Receiver Collar is out of range 3 consecutive times Operating Battery Status Slow blinking green No tone Collar battery charge 100%-60% (every 4-5 seconds) Slow blinking red/green No tone Collar battery charge 60%-20% (every 4-5 seconds) Slow blinking red No tone Collar battery charge 20% or less, charge immediately (every 4-5 seconds) Receiver Activation Status Fast pulsating green Low frequency Receiver collar in Warning Zone area (3 flashes per second) warning tone Fast pulsating red Mid frequency Anti-linger static correction being delivered with the (3 flashes per second) warning tone Receiver Collar in the Warning Zone area Fast pulsating red High frequency Run through static correction being delivered with the (3 flashes per second) warning tone Receiver Collar beyond the mapped boundary point area 16 1-800-732-2677

Adjusting the Static Correction Level The Static Correction Level can be changed by two methods. The first method of changing the correction level is by pressing the Receiver Collar Mode Button briefly when the unit is turned on. The indicator light will light red when the button is pressed. When the button is released the unit will flash the red indicating the Correction Level by the number of times the indicator flashes (See Function and Response Table below). To change the Static Correction Level, press the mode button within 5 seconds of the last red flash. The Static Correction Level will then increase one level and report the new level by flashing the number of times again. Continue to repeat this procedure until the desired static correction level is achieved. The Static Correction Level can also be changed by connecting the BPU and navigating to the System Setting screen and selecting the Receiver Settings menu. Function and Response Table Indicator Light Response Static Correction Level Receiver Collar Function Temperament of Pet 1 Red Flash 1 No Static Correction, Tone Only Initial Training Mode 2 Red Flashes 2 Low Static Correction Timid 3 Red Flashes 3 Medium-Low Static Correction Timid or Average 4 Red Flashes 4 Medium Static Correction Average Energy 5 Red Flashes 5 Medium-High Static Correction Average or High Energy 6 Red Flashes 6 High Static Correction High Energy Set the Correction Level at Level 1 (tone only) for the first day of training. Anti-Linger Prevention Where Static Correction begins. The Anti-Linger Prevention feature keeps your dog from staying in the Warning Zone for long periods of time and draining the Receiver Collar battery. Your dog will hear a two second warning tone when he reaches the Warning Zone. If your dog does not return to the Pet Area after two seconds, he will receive a continuous Static Correction until he returns to the Pet Area. Once the Static Correction has started, your dog must remain in the Pet Area for at least 10 seconds to reset the Warning Tone output. If he re-enters the Warning Zone prior to the 10 second reset period, he will automatically receive the Anti-Linger Correction upon entering the Warning Zone. Run-Through Prevention Higher Level of Static Correction. This system includes a unique “run-through” prevention so that your dog cannot escape the Pet Area without receiving an increased level of Static Correction. The Receiver Collar automatically increases the Static Correction when your dog continues beyond the Boundary Flag Programmed points. Over Correction Protection If your pet leaves the Pet Area, this feature limits the Static Correction duration to 15 seconds. While the system locks out further Static Correction, the green light will remain on for 10 seconds. If your pet returns to the Pet Area, he will not receive a Static Correction upon return to the Pet Area. www.petsafe.net 17

Step Fit the Receiver Collar 10 Important: The proper fit and placement of your Receiver Collar is important for effective training. The Contact Points must have direct contact with your pet’s skin on the underside of his neck. Please read and follow the instructions in this manual. Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores. • Avoid leaving the collar on the dog for more than 12 hours per day. • When possible reposition the collar on the pet’s neck every 1 to 2 hours. • Check the fit to prevent excessive pressure; follow the instructions in this manual. • Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts. • When using a separate collar for a lead, don’t put pressure on the electronic collar. • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth. • Examine the contact area daily for signs of a rash or a sore. • If a rash or sore is found, discontinue use of the collar until the skin has healed. • If the condition persists beyond 48 hours, see your veterinarian. • For additional information on bed sores and pressure necrosis, please visit our website. These steps will help keep your pet safe and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed. You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection. Your Receiver Collar comes with Short Contact Points installed. Use the Long Contact Points for pets with long or thick hair. Check tightness weekly. To assure a proper fit, please follow these steps: 10A 10B 1. Make sure Transmitter is not plugged in, and the receiver is turned off. 2. Start with your pet standing comfortably (10A). 3. Make sure PetSafe® logo is upright, facing the dog’s chin (10B). 4. Center the Contact Points underneath your pet’s neck, touching the skin. You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection. 5. Check the tightness of the Receiver Collar by inserting one 10B finger between the end of a Contact Point and your pet’s neck. The fit should be snug but not constricting (10B). 6. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the Receiver Collar. 7. Trim the collar as follows (10C): a. Mark the desired length of the Receiver Collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. b. Remove the Receiver Collar from your pet and cut off the excess. c. Before placing the Receiver Collar back onto your pet, 10C seal the edge of the cut collar by applying a flame along the frayed edge. 18 1-800-732-2677

To Re-Thread the Collar Slide Buckle The slide buckle prevents the collar from becoming loose around your pet’s neck. Ridges The ridges must be facing up; the collar will slip if it is not properly threaded. Always remove the Receiver Collar from your pet when indoors to avoid accidental activation of the Receiver Collar. System Settings Menus and Description Within the BPU system settings are user selectable features that allow you to customize the way the system functions. This section describes each of these features and how they function. Receiver Settings Correction Level: Used to program the Static Correction Level into the Receiver Collar. You can select levels from 1 to 6. Level 1 is tone only and produces no static correction output. Levels 2 through 6 produce both tone and Static Correctionn outputs. Level 2 is the lowest level and 6 is the highest level. Note: These Static Correction Levels can also be changed without using the BPU. The Mode Button on the receiver will also allow you to change the Static Correction Level. Warning Zone Width: Used to program the Warning Zone distance from the Boundary Flag Programmed points. You can select three distances, Min, Average, and Max. These distances correspond to 1 foot, 3 foot and 5 foot respectively. The default setting is the Average warning zone width. Max Range Correction, Enable Correction beyond maximum Transmitter Range: This feature is used in conjunction with a partial boundary. Enabling this feature protects your dog from wandering away from the unprogrammed portion of the boundary. For example, if you have a partial boundary in your back yard and the dog escapes out your front door, the Receiver Collar will generate a Static Correction when the dog reaches the maximum Transmitter range if this feature is enabled. The maximum Transmitter range that the Receiver will generate a Static Correction is approximately 110 feet. The default setting is YES which enables this feature. Sleep Mode: Enable Sleep Mode to extend battery life. This feature is used to program whether the Receiver Collar is allowed to go into a Sleep Mode to conserve battery life when your dog is not moving. For the Receiver Collar to go into the Sleep Mode the Receiver Collar location must be at least 20 feet away from the programmed boundary, at least 12 feet away from the Transmitter, and must have remained in the same location (i.e. not more than 6 inches of movement) for at least 15 seconds. Under typical conditions the battery life with sleep mode enabled should be 10 to 14 days. With the Sleep Mode disabled, the battery life is reduced to approximately 7 days. The default setting is YES which enables this feature. Battery Status: Used to determine the charge status of the receiver battery. Before starting to program a boundary, make sure that the Receiver Collar is fully charged. Boundary Status: Used to verify that a valid boundary has been programmed into the Receiver Collar. Transmitter Settings This feature is used to program the Receiver Collar to the operating frequency mode 10D of the Transmitter. This containment system is capable of operating on two different Frequency frequencies. This feature is utilized when two containment systems are operating in close Switch proximity to one another. The Paw Point Custom Wireless Fence will not function properly if you and your neighbor have the Paw Point Custom Wireless Fence operating on the same frequency mode and the transmitters are located within 120 feet of each other. B A This feature only changes the operating frequency mode of the receiver. The Transmitter contains a frequency mode switch on the rear of the housing (10D), accessed through a panel labeled Mode Selection Switch. The default setting is Mode A. Likewise the Transmitter Mode Selection Switch is set to Mode A from the factory. www.petsafe.net 19

System Information PIC Version, MSP Version, Receiver Version, Error Log: These features are used to access the operating software versions that are programmed into the BPU and Receiver Collar and the Error Log. These features are intended to be used when contacting Customer Care to assist in troubleshooting certain problems that might occur. Reset All This feature is used to restore all of the user selectable settings back to the factory default settings. ADD-A-DOG / Programming Additional Collars To add multiple dogs to your system, first charge the additional Receiver Collars. Attach the new Receiver collar to the Receiver Mounting Bracket and the Receiver Handle. Turn on the BPU and plug the PBU cable into the Receiver Collar. Walk to your Reference Point in your yard. Move the BPU curser to the ADD-A- DOG position, press OK, and follow the BPU directions. Once you receive the message that programming is compete, disconnect the Receiver Collar, turn off the BPU and verify that receiver is operating properly with the Warning Zone and Static Correction Areas. Training Guide Be Patient With Your Pet Important: Proper training of your pet is essential to the success of the PetSafe® Paw Point Custom Wireless Fence. Read this section completely before beginning to train your pet. Remember that the PetSafe® Paw Point Custom Wireless Fence is not a solid barrier. • Have fun with your pet throughout the training process. Training should be fun, fair, firm and consistent. S M T W T F S • Train for 10 to 15 minutes at a time. Don’t try to do too much too 1 2 3 4 5 6 7 quickly. More-frequent short sessions are better than less-frequent 8 9 10 11 12 13 14 longer sessions. 15 16 17 18 19 20 21 • We suggest a minimum of 14 days of training. Depending on your pet 0 and how he learns, the training could take more or less time. 22 23 24 25 26 27 28 • If your pet shows signs of stress, slow down the training schedule, add 29 30 31 45 15 min. additional days of training, or increase the amount of play time with your 30 pet in the Pet Area. Common stress signals include: -Pet - pulling on leash toward the house -Ears - tucked -Tail - down -Body - lowered -Nervous - / frantic movement or stiffening of pet’s body • Your pet must be completely comfortable near the Boundary Flags at the end of every training session. Spend at least 5 minutes of “play time” at the completion of each session within 10 feet of the Boundary Flags. • Finish each training session on a positive note with lots of praise and play. • Remove the Receiver Collar after each training session. • Be sure to contain your pet by another means during the training period (e.g. pen, tie-out, leash, etc.). • During training, if you need to take your pet out of the Pet Area, remove the Receiver Collar and either pick your pet up or put him in the car to pass out of the Pet Area. • Even if you think your pet is responding well to the training, complete the entire training. Reinforcement is important! 20 1-800-732-2677

Phase Day 1 - Boundary Awareness 1 Tone Only Training Mode Perform three sessions on day 1, each training session lasting 10-15 minutes. Goal: To have your pet learn that the Boundary Flags and warning beep from the Receiver Collar define the new Pet Area. Setup: • Program the Static Correction Level on the Receiver Collar to Level 1 Tone Only training mode. • Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash. Be sure the extra collar does not put pressure on the Contact Points. • Have tiny pieces of treats that your pet will find desirable available (hot dogs or lunch meat work well). • Have your pet’s favorite play toy available. Steps: 1. Begin by walking your pet on a leash in the Pet Area. Calmly praise and talk to your pet. 2. Move toward the Boundary Flags (1A). Keep your mood happy. 3. With full control of your pet on a leash, walk to the flags. As your pet enters the Boundary Zone, the Receiver Collar will begin to beep (1B). Allow your pet to stay in the Boundary Zone for up to 2 seconds then gently help him back into the Pet Area (1C). Immediately praise and offer your pet a treat as he enters the Pet Area, even if you have helped with the leash. 4. Repeat this process at the same Boundary Flag until your pet resists going into the Boundary Zone. 5. Aim to master 3-4 Boundary Flags per session. Make this FUN! Praise if your pet quickly retreats or resists going into the Boundary Zone. 1A 1B 1C www.petsafe.net 21

Phase Days 2 thru 4 - Continue Boundary Awareness 2 Introduction to Static Correction Perform three sessions per day, each lasting 10-15 minutes. Goal: To train your pet to stay in the Pet Area and respect the boundary. Setup: • Program the Static Correction Level on the Receiver Collar to Level 2. • Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash. Be sure the extra collar does not put pressure on the Contact Points. • Have tiny pieces of treats available (hot dogs or lunch meat work well). • Have your pet’s favorite play toy available. Steps: 1. Repeat steps 1-5 in Phase One. 2. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is fitting properly according to Step 10 on page 17. 3. If the Receiver Collar is fitted properly and your pet does not respond to the Static Correction, increase the Static Correction Level by 1. Watch for slight reactions at first such as ears up, head turned, looking at the ground. 4. Stay at the same flag until your pet resists going into the Boundary Zone. Phase Days 5 thru 8 - Distraction Phase 3 Perform three training sessions per day, each lasting 10 to 15 minutes. Goal: To train your pet to stay within the Pet Area with distractions outside of the Pet Area. Setup: • Program the Static Correction Level on the Receiver Collar to level 2 or higher depending on the reaction results from days 2 thru 4. • Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash. Be sure the extra collar does not put pressure on the Contact Points. • Have tiny pieces of treats available (hot dogs or lunch meat work well). • Have your pet’s favorite play toy available. • Create distractions to tempt your pet to enter the Boundary Zone, such as: -Have - a family member cross from inside the Pet Area to outside of it. -Throw - a ball or treat outside of the Pet Area. -Have - a neighbor walk their pet outside of the Pet Area. • Gradually increase distraction level. Never coax or call your pet out of the Pet Area. Steps: 1. With full control of your pet on a leash, have the distraction presented. 2. If your pet does not move toward the distraction, praise and offer a treat. 3. If your pet does react to the distraction, allow him to go into the Boundary Zone. 4. Help your pet back into the Pet Area if he does not turn back after 2 seconds. 5. Treat and praise your pet anytime he comes back into the Pet Area with or without help. 6. Repeat this process with other distractions. Use other family members during this process. 7. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is fitting properly according to Step 10 on page 17. 8. If the Receiver Collar is fitted properly and if your pet does not respond to the Static Correction, increase the Static Correction Level by 1. 22 1-800-732-2677

Phase Days 9 thru 14 - Unleashed Supervision 4 Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire Boundary Zone, regardless of any distractions or temptations. During this step, do not leave your pet unattended. Goal: To give your pet free run of the Pet Area off the leash. Setup: Adjust the Receiver Collar to the permanent setting appropriate for your pet. Steps: 1. Enter the Pet Area with your pet wearing the Receiver Collar. 2. Walk around the yard and play with your pet, staying within the Pet Area at all times. 3. Preoccupy yourself with another task in the yard while watching your pet. Phase Days 15 thru 30 - Pet Monitoring 5 Your pet is ready to run! Check in on your pet at regular intervals. Note: After you are satisfied your pet’s training is complete, remove every other Boundary Flag every 4 days until all flags are removed. Save Boundary Flags for future use. Taking Your Pet Out of the Pet Area Important: Remove the Receiver Collar and leave it in the Pet Area. Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks or car rides. Option 1: Replace the Receiver Collar with a regular collar. Put your pet in a car that is within the Pet Area and drive him out of the Pet Area. Option 2: Replace the Receiver Collar with a regular collar and leash. Walk your pet out of the Pet Area while giving a command such as “OK” at a specific place of the Boundary Zone (the end of your driveway, sidewalk, etc.). Always leave the Pet Area with a leash at this place and your pet will associate leaving the Pet Area only on a leash, only at this place, and only with a person. You may initially need to convince your pet to leave the Pet Area with a food treat and lots of praise. Note: You may also carry your pet out of the Pet Area. Congratulations! You have now successfully completed the training program. www.petsafe.net 23

Accessories To purchase additional accessories for your PetSafe® Paw Point Custom Wireless Fence, contact the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate a retailer near you. Component Part Number Extra Receiver Collar PIF00-13652 Extra Receiver Collar Charger PIF00-13981 Extra Boundary Flags RFA-2 Receiver Collar Strap RFA-491 Transmitter with Mounting Bracket and Hardware PIF00-13984 Boundary Programming Unit (BPU) PIF00-13982 Transmitter Mounting Bracket and Hardware PIF00-13985 Transmitter Adapter PIF00-13986 Receiver Handle and Receiver Mounting Bracket PIF00-13983 Short Contact Points RFA-262 Long Contact Points RFA-263 Frequently Asked Questions Is the Receiver Collar waterproof? • Yes. Will a sloping yard or hills affect the • No. The Transmitter signal extends up to 90 feet in all directions. A Pet Area? sloping yard or a yard with hills can cause the Pet Area to appear less or more than expected. Consider repositioning the Transmitter to maximize your Pet Area. Reminder: By moving your Transmitter you will need to reprogram your Boundary. Can I use more than one Receiver • Yes. There is no limit to the number of pets you can contain with the Paw Collar with the Paw Point Custom Point Custom Wireless Fence. You must purchase an additional Receiver Wireless Fence? Collar for each pet. Contact the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate a retailer near you. Will the Paw Point Custom Wireless • No. The Paw Point Custom Wireless Fence is only effective on pets who Fence keep other pets out of my wear the Receiver Collar. yard? Is there a hand-held remote • No. You would need to purchase a separate Remote Training System. Transmitter that will work with the Contact the Customer Care Center at 1-800-732-2677 or visit our website Receiver Collar? at www.petsafe.net to locate a retailer near you. If I have a question about my Paw • Contact the Customer Care Center at 1-800-732-2677 or visit our web Point Custom Wireless Fence or site at www.petsafe.net. need replacement parts, where can I get answers or service? Can I use the Paw Point Custom • This product is not for use with aggressive pets. If you are unsure if your Wireless Fence on an aggressive dog is aggressive, please consult your veterinarian or a certified trainer. pet? Can I use the Paw Point Custom • The Paw Point Custom Wireless Fence can be used as long as the cat can Wireless Fence on a cat? comfortably wear the Receiver Collar and is 15 lbs. or larger.. What happens if the power goes • The Paw Point Custom Wireless Fence is designed to recognize power out? outages and shuts down without activating the Receiver Collar. If my pet leaves the Pet Area, how • Your pet will receive Static Correction for up to 15 seconds as long as he long will he be corrected? is outside the Pet Area. How often do I need to charge the • Each charge can last up to 2 weeks depending upon frequency of use. Receiver Collar battery? The Receiver Indicator Light acts as a low battery indicator, flashing red every 4 to 5 seconds when battery charging is required. Can I place the Receiver on another • Yes. You may use any 1 inch, non-metallic collar. collar? 24 1-800-732-2677

Do I need to perform maintenance • Yes. Check your pet’s neck daily for irritation from the Contact Points. on my Paw Point Custom Wireless • Check the Contact Points on the Receiver Collar weekly to make sure they Fence? are clean. • The Contact Points are designed to be hand tightened. Do not over tighten. • Check the fit of the Receiver Collar weekly. • The Receiver Indicator Light acts as a Battery Status Indicator, flashing red every 4 to 5 seconds when battery charging is required. How do I know the battery in the • Check Battery Status Indicator Lights. Light will flash green or red/green Receiver Collar is charged? or red indicating the charge status of the battery. Will vehicles, buildings and landscape • Yes. Placing the Transmitter inside a metal building can reduce the maximum features (trees, shrubs, etc.) affect range of the Paw Point Custom Wireless Fence. the performance of the Paw Point • Parking a vehicle near the boundary, can reduce the range in that area and Custom Wireless Fence? cause your pet to receive a Static Correction where it otherwise would not if the vehicle was not there. • Fixed large metal objects such as metal sheds can affect the signal by reducing the maximum range of the system at the location of the object. What do I do if my pet’s neck • This condition is due to the Contact Points irritating the skin. Discontinue becomes red and irritated? use of the Receiver Collar for a few days. If the condition persists beyond 48 hours, see your veterinarian. Once the skin returns to normal, replace the Receiver Collar and monitor the skin condition closely. Can I attach a leash to the Receiver • No. This can result in pulling the Contact Points too tightly against your Collar? pet’s neck or the collar may break. Attach a leash to a separate, non- metallic collar positioned above the Receiver Collar. Why does my Receiver Collar have a • The tone only mode can be used in training your pet to his boundary or for tone only mode? well-trained pets that no longer require Static Correction. What is the maximum distance the • 90 feet. Receiver Collar can operate from the Transmitter? Troubleshooting The Receiver Collar is not beeping • Make sure Receiver Collar is turned on and Battery Status Lights are when setting up the Warning Zone. flashing every 4-5 seconds • Charge Receiver Collar • The beep may be difficult to hear in a noisy environment. • Use Test Light as explained in the “Test Light Instructions” section, and use it to determine the location of Warning Zone. The Receiver Collar is not beeping or • Make sure Receiver Collar is turned on and Battery Status Lights are administering a Static Correction. flashing every 4-5 seconds • Charge Receiver Collar • Check that the Transmitter is plugged into a working AC outlet, the Power Light is on. The Receiver Collar is beeping inside • It is recommended to remove the Receiver Collar from your pet when the house. indoors to avoid activation of the Receiver Collar. My pet is receiving a Static • The Receiver Collar activates when it loses the Transmitter signal. The Correction in his metal crate. metal crate may block the Transmitter signal which causes the Receiver Collar to activate. • Remove the Receiver Collar from your pet before placing him in his metal crate. The Warning Zone seems to • This is normal for the electromagnetic field of the Paw Point Custom fluctuate. Wireless Fence. The field may be affected by surrounding “electronic noise,” which can cause it to fluctuate up to 5%. • Where the Receiver Collar activates is influenced by the speed and orientation of the Receiver Collar as your pet enters the Warning Zone. www.petsafe.net 25

The Receiver Collar activates in the • The Receiver Collar activates when it loses the Transmitter signal. This middle of the yard. sometimes occurs if a large metal object is between the Receiver Collar and Transmitter, if the orientation of the Receiver Collar changes near the Warning Zone, or if the surrounding “electronic noise” interferes with the signal. If this continues to occur, consider relocating the Transmitter and resetting the Pet Area. • Connect the BPU to the Receiver Collar and test the areas of the yard where the Receiver Collar is activating. There may be something underground that may be causing the Transmitter signal to be distorted in that area. The Receiver Collar is beeping but • Make sure the Static Correction Level is set at 2 or above. my pet is not responding to the • Test the Receiver Collar with the Test Light. Static Correction. • If the Test Light flashes, check the fit of the Receiver Collar. • Trim your pet’s fur where the Contact Points touch the neck and/or switch to the longer Contact Points. • Contact Points must be in contact with dog’s skin. • Increase the Static Correction Level. • Repeat training steps to reinforce training. My pet reacts strongly to the Static • Lower the Static Correction Level. Correction and has become fearful. • Make sure you are in control of the situation when your pet receives his first Static Corrections (have him on a leash attached to a separate, non-metallic collar) and lead him into the Pet Area and praise him. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play. • Make sure the Transmitter Power Switch is turned on. The Transmitter Power Light is not • Make sure the Power Light on the Power Adapter is on when plugged into on. a working AC power wall outlet. • Make sure the Transmitter Power Switch is turned on. • If Power Adapter Light is not on, contact the Customer Care Center for a replacement Power Adapter. The Receiver Collar has injured my • Failing to follow the important safety information at the front of the pet’s neck. Operating and Training Guide has caused pressure ulcers. Some descriptions of advanced pressure ulcers describe the sores as looking like burns on the dog’s neck. Be assured that electronic collars do not use enough energy to create electrical burns. The energy in an output pulse is only a few thousandths of a Joule; it is similar in nature to the static pulse that you may feel when you touch a door knob. In some cases, pressure ulcers are described as chemical burns. The battery in your Receiver Collar is sealed, in addition, your collar’s housing is also sealed. This redundant sealing makes it virtually impossible, without misuse or abuse, for your Receiver Collar battery to leak onto your pet’s neck. Please review and follow the important safety information on page 2, and the instructions in Step 10 under the heading “Fit the Receiver Collar” on pages 18 and 19. 26 1-800-732-2677

Terms of Use and Limitation of Liability 1. Terms of Use This Product is offered to you conditioned upon your acceptance without modification of the terms, conditions and notices contained herein. Usage of this Product implies acceptance of all such terms, conditions, and notices. 2. Proper Use This Product is designed for use with pets where training is desired. The specific temperament of your pet may not work with this Product. If you are unsure whether this is appropriate for your pet, please consult your veterinarian or certified trainer. 3. No Unlawful or Prohibited Use This Product is designed for use with pets only. This pet training device is not intended to harm, injure or provoke. Using this Product in a way that is not intended could result in violation of Federal, State or local laws. 4. Limitation of Liability In no event shall Radio Systems® Corporation be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product. 5. Modification of Terms and Conditions Radio Systems® Corporation reserves the right to change the terms, conditions and notices under which this Product is offered. Compliance FCC/Canada This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction guide, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a practical installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Relocate the interfered receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Contact the Customer Care Center at 1-800-732-2677. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Unauthorized changes or modifications to the equipment, not approved by Radio Systems® Corporation, could result in not meeting compliance with FCC regulations and void the user’s authority to operate the equipment. Australia This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media Authority). Customer Care International USA & Canada - Tel: 800-732-2677 Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM Australia - Tel: 1800 786 608 Monday - Friday 8:30 AM - 5 PM New Zealand - Tel: 0800 543 054 Monday - Friday 10:30 AM - 7 PM This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to this product and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed envelope to PetSafe® Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL, United Kingdom. www.petsafe.net 27

Radio Systems Corporation ® 10427 PetSafe Way Knoxville, TN 37932 1-800-732-2677 www.petsafe.net Protected by US Patent 7,656,291 B2. 400-1630 ©2012 Radio Systems Corporation


Document Created: 2012-08-16 08:44:52
Document Modified: 2012-08-16 08:44:52
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