User Manual

FCC ID: EOA-3SER312

Users Manual

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FCCID_2383752

RIC (Receiver-In-Canal) O P E RAT I O N S M A N UA L

Table of Contents Select Hearing Instrument Overview RIC 10 Overview ..................................................... 4   RIC 312 Overview.................................................... 5 RIC 13 Overview...................................................... 8 Preparation Batteries................................................................. 10 Size 10 Battery - Yellow Size 312 Battery - Brown Battery Indicators................................................... 12 Tamper Resistant Battery Compartment................ 12   Insertion and Removal............................................ 14 Operation On & Off................................................................. 16 Volume Control....................................................... 16 Size 312 Battery - Brown Size 312 Battery - Brown Volume Settings........................................................ 17 Multimemory ......................................................... 18   Telephone Use ....................................................... 19 Manual Switching .................................................. 20 Direct Audio Input (DAI)......................................... 22 Accessories Size 312 Battery - Brown Size 13 Battery - Orange Wireless Accessories.............................................. 24 Hearing System Care  Instrument Care...................................................... 25 Hear Clear ............................................................. 25 Service and Repair.................................................. 26 Size 13 Battery - Orange Troubleshooting Guide.......................................... 27 Tips for Better Communication Select Instrument Controls For You................................................................... 28 For Your Family and Friends................................... 29  Automatic Volume Control p. 16 Safety Information......................................................... 30  Adjustable Volume Control p. 16-17 FDA Information............................................................ 32  Multimemory p. 18 FCC Information............................................................ 34  Combined Volume and Multimemory Control p. 18

RIC 10 Overview RIC 312 Overview Features, Controls and Identification Features, Controls and Identification Your hearing system controls include: Your hearing system controls include: 1. Hearing Instrument 1. Hearing Instrument 4 2. Cable 4 2. Cable 2 2 3. Receiver 3. Receiver 4. Microphones 4. Microphones* 3 3 1 5. Control Surface Switch 1 5. Push Button Switch or Rotary 6. Battery Compartment Volume Control 5 (on/off control), Location of 6. Battery Compartment serial number, Location of left/ 5 (on/off control), Location of right side device indicator serial number, Location of left/ 7. Retention Lock right side device indicator 8 8. Location of manufacturer’s 8 7. Retention Lock name and model name 8. Location of manufacturer’s 6 9. Location of left/right side name and model name 6 10 receiver indicator 9. Location of left/right side 10. Instant Fit Earbud 10 receiver indicator 11. Custom Earmold (optional) 10. Instant Fit Earbud 9 12. RIC Custom Power Earmold 7 9 11. Custom Earmold (optional) 7 (optional) 12. RIC Custom Power Earmold (optional) *Look may vary 11 12 11 12 4 5

RIC 312 Overview RIC 312 Overview Features, Controls and Identification Features, Controls and Identification Your hearing system controls include: Your hearing system controls include: 1. Hearing Instrument 1. Hearing Instrument 4 2 4 2 2. Cable 2. Cable 3. Receiver 3. Receiver 4. Microphones 1 3 4. Microphones 1 3 5. Rocker Switch 5. Push Button Switch 6. Battery Compartment 6. Battery Compartment 5 5 (on/off control), (on/off control), Location of serial number, Location of serial number Location of left/right side 7. Retention Lock device indicator 8. Location of manufacturer’s 7. Retention Lock name and model name 8 8 8. Location of manufacturer’s 9. Location of left/right side name and model name receiver indicator 9. Location of left/right side 6 10 10. Instant Fit Earbud 10 6 receiver indicator 11. Custom Earmold (optional) 10. Instant Fit Earbud 7 12. RIC Custom Power Earmold 11. Custom Earmold (optional) 9 7 (optional) 9 12. RIC Custom Power Earmold (optional) 11 12 11 12 6 7

RIC 13 Overview RIC 13 Overview Overview Features, Controls and Identification Features, Controls and Identification Your hearing system controls include: Your hearing system controls include: 1. Hearing Instrument 4 1. Hearing Instrument 4 2 2 2. Cable 2. Cable 3. Receiver 3. Receiver 4. Microphones 1 3 4. Microphones 1 3 5. Control Surface Switch 5. Push Button Switch 6. Battery Compartment 6. Battery Compartment (on/off control), 5 (on/off control), 5 Location of serial number Location of serial number 7. Retention Lock 7. Retention Lock 8. Location of manufacturer’s 8. Location of manufacturer’s 8 8 name and model name name and model name 9. Location of left/right side 11 9. Location of left/right side 11 receiver indicator receiver indicator 10 6 10 6 10. Instant Fit Earbud 10. Instant Fit Earbud 11. Location of left/right side 11. Location of left/right side device indicator 7 device indicator 7 9 9 12. Custom Earmold (optional) 12. Custom Earmold (optional) 13. RIC Custom Power Earmold 13. RIC Custom Power Earmold (optional) (optional) 12 13 12 13 8 9

Preparation Preparation Batteries Your hearing system uses a battery as its power source. This battery size can be identified by the orange (13), brown (312), or yellow (10) color code on the packaging. To insert or replace the battery: 1. Use the nail grip on the battery door. 1 2 2. Open the battery door gently and remove the old battery. 3. Remove the tab from the new battery. 4. Line up the battery’s “+” sign (flat side of the battery) with the “+” on the battery door. 5. Close the battery door. 3 4 5 10 11

Preparation Preparation Battery Indicators Helpful Hints An indicator will sound when the battery voltage is low. • NEVER FORCE THE BATTERY DOOR SHUT; You have approximately five minutes* to replace the this could result in serious damage; if the door battery. An indicator will sound just before the battery will not close securely, check that the battery stops working. is inserted correctly. * Actual time between low battery indicator and shut down will vary depending on environmental noise levels and • Do not open the battery door too far or damage is brand of battery used. likely to occur. • Dispose of used batteries immediately in the proper  y hearing instrument has a tamper resistant M waste or recycling container. battery compartment. See below. • Batteries vary in size and performance. Your hearing care professional is your best source for lifespan Tamper Resistant Battery Compartment estimates and verification that you are using the proper size and type. To lock the battery door: Use an appropriate tool to slide Warnings the recessed switch to the left Batteries are dangerous if swallowed. To help until it “clicks” and the colored prevent the accidental ingestion of batteries: mark is visible. Keep out of reach of children and pets To unlock the battery door: Check your medications before taking them – Slide the recessed switch to the batteries have been mistaken for pills right until it “clicks” and the Never put batteries in your mouth, as they can colored mark disappears. easily be swallowed Locking the door is not required National Button Battery Ingestion Hotline: 202-625-3333 for operation. 12 13

Preparation Preparation Insertion and Removal Helpful Hints To insert the earbud or earmold: • Minor irritation and inflammation may occur as your ear becomes accustomed to having an object in it; 1. Hold the cable at the bend in front if so, please contact your hearing care professional. of the receiver with your thumb and • If an actual allergic reaction occurs, alternative forefinger. Gently insert the receiver Figure 1 earmold materials are available; contact your into your ear canal (fig. 1). hearing care professional. 2. Wrap the hearing instrument over • Severe swelling, discharge from the ear, excessive the top of your ear, carefully placing wax or other unusual conditions warrant immediate it behind your ear (fig. 2). consultation with a physician. 3. Place the retention lock inside the bowl of your ear (fig. 3). Figure 2 To remove the earbud or earmold: 1. Remove the retention lock from the bowl of your ear. 2. Remove the hearing instrument Figure 3 from behind your ear. 3. Grasp the receiver with your thumb and forefinger. Gently pull out of your ear canal. Do not pull with the hearing instrument case as this may damage the connection. 14 15

Operation Operation On & Off Rotary Volume Control To turn ON: Insert a battery and completely close Your hearing system uses a rotary volume the battery door. control to adjust volume.Turn the wheel up (higher number) to increase volume. To turn OFF: Open the battery door until the battery is Turn the wheel down (lower number) to no longer touching the battery contacts. decrease volume. Your instrument has a Power-On delay and may require a few seconds to power on. You may hear a tone series Volume Settings indicating that your device is fully powered on. Some hearing systems can be set for the Right device to increase the volume and the Left device to decrease Volume Control the volume. Ask your hearing care professional if this setting would benefit you. Automatic Volume Control Your hearing system has been set to a specific volume Push Button/Rocker Switch/Control Surface Volume Control level by your hearing care professional. If sounds are generally too loud or too soft, please contact your hearing care professional for advice and adjustment. Volume Level Tone Level 5 (More volume) Five beeps plus tone Adjustable Volume Control Level 4 Four beeps Level 3 (Power on volume level) Three beeps Push Button/Control Surface Volume Control Level 2 Two beeps Your hearing system uses the control surface/push button to control volume. To change volume, press then release Level 1 (Less volume) One beep plus tone the control surface/push button. Rocker Switch Volume Control Rotary Volume Control Your hearing system uses the rocker switch to control volume. To increase volume, Volume Level Tone press then release the top part of the Optimal volume setting One beep switch. To decrease volume, press then release the bottom part of the switch. 16 17

Operation Operation Multimemory Telephone Use Your hearing care professional may be able to set up Some hearing instruments are equipped with to four hearing programs for you. These additional tools to help you effectively communicate on programs are accessed by pressing the control surface/ the telephone. Ask your hearing professional about push button/rocker switch. your telephone solution. When you press the control surface/push button/rocker switch, you may hear an alert indicating the device My hearing instruments have the following has changed to the next program. Ask your hearing telephone setting(s): professional about your specific hearing programs. Automatic Telephone. See below. Combined Volume and Multimemory Control Automatic Telecoil. See below. Telecoil and Manual Switching. Your hearing device is set up to adjust volume and programs. To adjust volume, press then release the (Program # ____________________ ). switch. To change programs, press and hold the switch. None The hearing aid will cycle through the programs and present indicators. Release the switch when you are at the desired program. Automatic Telephone and Automatic Telecoil These options activate the telephone response automatically when used with a hearing aid compatible telephone. To use, place the telephone receiver on your ear as you normally would and the hearing instrument will select the telephone setting. It might be necessary to move the telephone receiver slightly to find the best reception. Once the telephone is removed from the ear, the hearing instrument will switch back to the normal listening mode. Note: Consult with your hearing professional if your device does not seem to switch to the telephone setting automatically. 18 19

Operation Operation Manual Switching DISCLAIMER – Some hearing aid users have reported Manual switching allows you to a buzzing sound in their hearing aids when they are using cell phones, indicating that the cell phone and switch the devices to telephone hearing aid may not be compatible. According to the mode when needed. ANSI C63.19 standard (ANSI C63.19-2007 American Ask your hearing professional National Standard Methods of Measurement of which program you should access Compatibility Between Wireless Communications for manual telephone use. Devices and Hearing Aids), the compatibility of a particular hearing aid and cell phone can be predicted General Telephone Use by adding the rating for the hearing aid immunity to the rating for the cell phone emissions. For example, Some hearing instruments work the sum of a hearing aid rating of 2 (M2) and a best by holding the phone close telephone rating of 3 (M3) would result in a combined to, but not fully covering your rating of 5. Any combined rating that equals at least 5 ear. In some instances, if you would provide “normal use;” a combined rating of 6 or encounter whistling (feedback), greater would indicate “excellent performance.” tilt the receiver at an angle until the whistling stops. Additionally, The immunity of this hearing aid is at least M2/T2. the hearing instrument in the The equipment performance measurements, categories non-phone ear (ear opposite the phone) may switch and system classifications are based upon the best to a telephone setting to reduce background sounds. information available but cannot guarantee that all Your hearing professional can provide instructions and users will be satisfied. techniques for your specific needs. Note: The performance of individual hearing aids may vary with individual cell phones. Therefore, please try this hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your cell phone provider for the booklet entitled “Hearing Aid Compatibility with Digital Wireless Cell Phones.” 20 21

Operation Operation Direct Audio Input (DAI) To access the battery with the DAI shoe attached: My hearing system is set up for DAI use. Hold the RIC and DAI shoe  y hearing system is not set up for DAI use. M and press the lower part of See page 24. the DAI shoe, then open the battery door. Your hearing system has full direct audio input (DAI) To remove the DAI shoe: capability. This allows you to connect your hearing Turn the RIC on the side. Grasp the RIC in one hand system to an electronic sound source such as a wireless and the DAI shoe in the other. Gently bend at the seam FM system, computer audio or an MP3 player. DAI between the DAI shoe and the hearing aid. can improve communication and sound quality when There are many FM systems available to help improve reverberation, distance and background noise compete communication in challenging environments. Ask your with what you want to hear. hearing care professional about personal FM systems. To attach the DAI shoe: Snap the DAI shoe on the bottom of the RIC. 22 23

Accessories Hearing System Care Wireless Accessories* Instrument Care There are several wireless accessories that allow you to Do your best to keep your hearing instrument clean at control and maximize the full potential of your hearing all times. Heat, moisture and foreign substances can WAX PROTECTION GUIDE system. These include a remote control as well as wireless connection to your cell phone and entertainment system. • Use a cleaning brush or soft cloth to clean debris result in poor performance. Consult with your hearing professional to determine if your hearing aids have wireless capabilities and which from around the switches, microphone and battery accessories may be best for you. compartment; inspect the receiver, earbud or eartip Starkey offers various methods of wax protection andfor Waxyour hearing Guard instruments. regularly. The following is a brief description of some of • our wax Never useprotection options: water, solvents, cleaning fluids or oil to clean your instrument. Your hearing care professional can provide further information on additional maintenance procedures for your hearing system if needed. HearClear™* Hear Clear™ The Hear Clear exclusive earwax The Hear Clear exclusive protection system uses disposable earwax protection system uses disposable wax guards. wax guards. The innovative wax The innovative wax guards guards prevent earwax accumulation prevent earwax accumulation in the hearing aid receiver. The Hear in the hearing aid receiver. Clear is incompatible with Extended Receiver Tube, Biconic Wax Guard and Canal Bell. *Wireless accessories are only compatible with hearing aids that have wireless technology. 24 Biconic Wax Guard (Wax Spring) 25

Hearing System Care Hearing System Care Helpful Hints Troubleshooting Guide • When not wearing your hearing system, open the Symptom Possible Solutions battery door to allow any moisture to evaporate. Causes • When not in use, remove the batteries completely; Low battery Replace battery place your hearing system in the storage container and store: Blocked Clean or replace Wax earmold/tubing/ Guard as needed – In a dry, safe place Not Loud earbud Enough Contact your hearing – A  way from direct sunlight or heat to Hearing change care professional avoid extreme temperatures Clean both microphone Debris buildup and receiver with brush – Where you can easily find them Low battery Replace battery – Safely out of reach from pets and children Inconsistent • Do not take apart your hearing instruments or Performance Blocked Clean or replace Wax earmold/tubing/ insert the cleaning tools inside them. Guard as needed earbud Low battery Replace battery Service and Repair If, for any reason, your hearing system does not operate Unclear, Blocked Clean or replace Wax Distorted earmold/tubing/ properly, do NOT attempt to fix it yourself. Not only Guard as needed Performance earbud are you likely to violate any applicable warranties or insurance, you could easily cause further damage. Defective hearing Contact your hearing instrument care professional Should your hearing system fail or perform poorly, check the guide on the next page for possible Low battery Replace battery solutions. If problems continue, contact your Blocked Clean or replace Wax hearing care professional for advice and assistance. Dead earmold/tubing Guard as needed Many common problems may be solved right in your hearing care professional’s office or clinic. Crimped tubing Contact your hearing care professional 26 27

Tips for Better Communication Tips for Better Communication Your hearing care professional will recommend an For Your Family and Friends appropriate schedule to help you adapt to your new Your family and friends are also affected by your hearing system. It will take practice, time and patience hearing loss. Request that they: for your brain to adapt to the new sounds that your hearing system provides. Hearing is only part of how • Get your full attention before beginning we share thoughts, ideas and feelings. Reading lips, to speak facial expressions and gestures can help the learning • Look at you or sit face-to-face in a quiet room process and add to what amplification alone may miss. • Speak clearly and at a normal rate and level; Please review the following simple communication tips: shouting can actually make understanding more difficult For You • Rephrase rather than repeat the same words; • Move closer to and look at the speaker different words may be easier to understand • Sit face-to-face in a quiet room • Minimize distractions while speaking • Try different locations to find the best place to listen • Minimize distractions • Background noises may be frustrating at first; remember, you have not heard them for a while • Let others know what you need; keep in mind that people cannot “see” your hearing loss • Develop realistic expectations of what your hearing instruments can and cannot do • Better hearing with hearing instruments is a learned skill combining desire, practice and patience 28 29

Safety Information Safety Information Safety Information Your hearing instruments should be stored within the Intended Use: An air conduction hearing aid is a temperature and humidity ranges of -40oC (-40oF) to wearable sound-amplifying device that is intended +60oC (140oF) and 10%-95% rH. to compensate for impaired hearing. Hearing aids Your hearing instruments are designed to operate are available in multiple gain/output levels appropriate beyond the range of temperatures comfortable to to treat hearing losses ranging from mild to profound. you, from very cold up to 50oC (122oF). Your hearing instruments are designed to comply with the most stringent Standards of International Use on Aircrafts* Electromagnetic Compatibility. However, it is still The optional wireless capabilities that may be featured possible that you may experience interference caused in your hearing instruments should not be used on by power line disturbances, airport metal detectors, an aircraft unless specifically permitted by the flight electromagnetic fields from other medical devices, personnel. Your hearing care professional can enable radio signals and electrostatic discharges. a special program that allows your hearing aids to work If you use other medical devices or wear implantable without wireless functionality. medical devices such as defibrillators or pacemakers and are concerned that your hearing instruments might International Use* cause interference with your medical device, please Your hearing instruments are approved to operate contact your physician or the manufacturer of your at a radio frequency that is specific to your country medical device for information about the risk or region and might not be approved for use outside of disturbance. your country or region. Be aware that operation during Your hearing instruments should not be worn international travel may cause interference to other during an MRI procedure or in a hyperbaric chamber. electronic devices, or other electronic devices may Your hearing instruments are not formally certified cause interference to your hearing instruments. to operate in explosive atmospheres such as may be found in coal mines or certain chemical factories. Your hearing instruments are classified as a Type B applied part under the IEC 60601-1 medical device standard. *Applies to wireless hearing instruments only 30 31

FDA Information FDA Information Required Information The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The The following additional information is provided in compliance with U.S. hearing aid evaluation will enable the audiologist or dispenser to select and Food and Drug Administration (FDA) regulations: fit a hearing aid to your individual needs. WARNING TO HEARING AID DISPENSERS. A hearing aid dispenser If you have reservations about your ability to adapt to amplification, you should advise a prospective hearing aid user to consult promptly with should inquire about the availability of a trial-rental or purchase-option a licensed physician (preferably an ear specialist) before dispensing a program. Many hearing aid dispensers now offer programs that permit hearing aid if the hearing aid dispenser determines through inquiry, actual you to wear a hearing aid for a period of time for a nominal fee after observation, or review of any other available information concerning which you may decide if you want to purchase the hearing aid. the prospective user, that the prospective user has any of the following conditions: Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal i. Visible congenital or traumatic deformity of the ear. law permits a fully informed adult to sign a waiver statement declining ii. History of active drainage from the ear within the previous 90 days. the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your iii. History of sudden or rapidly progressive hearing loss within the best health interest and its use is strongly discouraged. previous 90 days. A hearing aid will not restore normal hearing and will not prevent or iv. Acute or chronic dizziness. improve a hearing impairment resulting from organic conditions. Use v. Unilateral hearing loss of sudden or recent onset within the previous of a hearing aid is only part of hearing habilitation and may need to be 90 days. supplemented by auditory training and instruction in lip reading. In most cases infrequent use of a hearing aid does not permit a user to attain full vi. Audiometric air-bone gap equal to or greater than 15 decibels at benefit from it. 500 Hertz (Hz), 1,000 Hz and 2,000 Hz. CHILDREN WITH HEARING LOSS. In addition to seeing a physician for vii. Visible evidence of significant cerumen accumulation or a foreign a medical evaluation, a child with a hearing loss should be directed to an body in the ear canal. audiologist for evaluation and rehabilitation since hearing loss may cause viii. Pain or discomfort in the ear. problems in language development and the educational and social growth IMPORTANT NOTICE FOR PROSPECTIVE HEARING AID USERS. of a child. An audiologist is qualified by training and experience to assist in Good health practice requires that a person with a hearing loss have a the evaluation and rehabilitation of a child with a hearing loss. medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhynolaringologists. The purpose of the medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or hearing aid dispenser, as appropriate, for a hearing aid evaluation. 32 33

ECC/IC Information Notes REGULATORY NOTICES FCC ID; EOA—35ER312 1C:6903A—38ER312 Model: 3 series R312d tour R312d A2 R312d Start R312d FCC ID: EOA—3SERMIN] 1C:6903A—35ER312 Model: Xino mR312d A2 mR312d Start mR312d FCC NOYICE This device comphes with part 15 of the ECC rules and with R5S—210. This device . ‘Oporatton Is sublect to the fallowiing two conditions: (1)must may not causo harmful Interference, and (2) this device accopt eny Intar(e(ence racaived, including Interference that may couse undleticed operation of the davice. Noto: The manufacturer 1s not responsible for any radio or TV i caused by unauthorited mmfifi:a\?ons to this eq\?)pmenh Suchr::\e;!gi(li:;ins could vold the user‘s authority to operate the equipment, INDUSTRY CANADA NOTICE a liconco—exemptRSS standard{s), This device complias with industry Camad condittons; (1) this device may not Operation is subject to the following two e must accopt any Interference, Including cause Interference, and (2) this devic tred operation of the device, Interference that may cause undes trie Canada applicables aux Lo présent apparell est conforme ax CNR dindus itationest autorisée avx doux apparells cadto exempts de licence. Hexplo pas produtee de broulllage, ot (2) conditlonssuivantes : [3) Fapparelne dolt es tout broul fage radlod lectrique subl, minie slle Fapporell doit accept v@ To fonctlonnement, broulltage ost susceptible d‘en compromett ts listed Hereby, Starkey Hearing Tachnologtes declares that the produc and other relevant above aré in compliance with the essential requirementstion of Conformity eviions of Directive 1999/57EC. A copy of the Decara zan be obtained from the blowaddressas, Starkey Hearing Technologies E100 Washington Ave. South Edon Praific, MN 55344 USA > WWen, F. Austin House, Brambell Technology Pork Pepper Road, Hazel Grova, Stockport SK7 5BX United Kingdom Waste from electronic ecplpment C € must be handled according to local OO86 regulations 34

Notes Notes 36 37

Notes Notes 38 39

© 2013 Starkey Hearing Technologies. All Rights Reserved. 85476-007 9/13 BKLT0331-02-EE-XX Rev. C


Document Created: 2014-08-13 14:56:38
Document Modified: 2014-08-13 14:56:38
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