User Manual

FCC ID: EOA-24LIVIORCHG

Users Manual

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FCCID_4152650

Rechargeable
Smartphone Compatible
and Universal Connectivity

Standard
Products
O P E R AT I O N S M A N U A L

Rechargeable RIC (Receiver-In-Canal)

12 | Preparation Operation | 13

Helpful Hints Power On & Off
• Minor irritation and/or inflammation may occur ON - The hearing aids will power on automatically after
as your ear becomes accustomed to having an removing them from the charger. There is a delay
object in it; if so, please contact your hearing that allows you time to insert your hearing aid into
professional. There are several different sizes of your ear.
earbuds and custom earmolds that may be more
ON - If the hearing aid is manually powered off, pressing
comfortable.
the top of the rocker switch will power it on. The
• If an actual allergic reaction occurs, alternative delay still exists, to give you time to insert the
earmold materials are available; contact your hearing aid into your ear.
hearing professional.
OFF - The hearing aids will power off automatically when
• Severe swelling, discharge from the ear, excessive placed in the charging port. Charging will proceed.
wax or other unusual conditions warrant immediate
OFF - The hearing aids can be powered off manually by
consultation with a physician.
pressing either the top or bottom rocker switch for
three seconds.

18 | Operation Operation | 19

BiCROS Balance Control Telephone Use
Your user control on the transmitter can also adjust Some hearing aids can be customized with features to
the balance between your hearing aid and transmitter. help you effectively communicate on the telephone. Ask
Please refer to the section labeled CROS/BiCROS your hearing professional about your telephone solution.
Technology (page 22) for further information.
Multiflex Tinnitus Level Control My hearing aids have the following
Your user control can also adjust the level of your telephone setting(s):
Multiflex Tinnitus stimulus. Please refer to the section Automatic telephone memory and automatic
labeled Multiflex Tinnitus Technology (page 24) for telecoil. See below.
further information. Manual telephone memory and manual telecoil.
See next page. (Memory # _________________ ).
Activity Tracking
None
Your hearing aid may support a sensor that is capable
of tracking daily physical activity and reporting it to
the Thrive Hearing Control app. This feature can be
Automatic Telephone Memory and Automatic
used to view daily step count, minutes of activity and
Telecoil
to obtain reminders to get up and move throughout
the day. Physical activity is a component of your These options activate the telephone memory
Thrive score. automatically when used with a hearing aid compatible
telephone. To use, place the telephone receiver on
Directional Settings your ear as you normally would and the hearing aid
Your hearing aid has directional microphones to help will automatically select the telephone memory. It
improve speech understanding in noisy situations. might be necessary to move the telephone receiver
Ask your hearing professional about your particular slightly to find the best reception. Once the telephone
directional settings. is removed from the ear, the hearing aid will switch
back to the last used memory.

24 | Multiflex Tinnitus Technology Multiflex Tinnitus Technology | 25

Multiflex Tinnitus Technology Rocker Switch Tinnitus Stimulus Control
Multiflex Tinnitus Technology can be used as part If your rocker switch is configured for Tinnitus Stimulus
of a tinnitus treatment program. Multiflex Tinnitus Control, pressing the top part of the switch increases
Technology plays a tinnitus stimulus through the the stimulus level while pressing the bottom part of
hearing aid. The tinnitus stimulus is programmed the switch decreases the stimulus level.
according to your hearing loss, and your hearing
professional can adjust the settings of the tinnitus
stimulus to meet your needs. My hearing aid is configured with the
following control:
Press and Release Tinnitus Stimulus Control
Press and Hold Tinnitus Stimulus Control

26 | Fall Alert Fall Alert | 27

Introduction app on your smartphone. An SMS text message will
be sent to a maximum of three predefined contacts,
Fall Alert can be used to notify others should you fall
notifying them of the alert. The SMS text message will
or experience a non-fall-related event. This feature
contain a link from which each contact can confirm
can be configured to send an SMS text message to
receipt of the message and view a map, indicating
predefined contacts. Fall Alert can be configured to
your location.
send automated and/or manually-initiated alerts.

Auto Alert Alert Cancellation
An Auto Alert or Manual Alert can be cancelled from
If Auto Alert has been activated in the Thrive Hearing
either your hearing aid(s) or your smartphone. To
Control app on your smartphone, the sensors in your
cancel an SMS alert text message from your hearing
hearing aid(s) will monitor your head movement to
aid(s), press the user control on either hearing aid. Fall
detect a fall automatically. When a fall is detected, a
Alert messages can be cancelled within the 60 or 90
text message will be initiated by the Thrive app on
second preselected cancellation time following alert
your smartphone. An SMS text message will be sent
initiation. It may take up to 20 seconds for a fall alert
to a maximum of three predefined contacts, notifying
to be automatically initiated.
them of the detected fall event. The SMS text
message will contain a link from which each contact
can confirm receipt of the message and view a map, Contacts
indicating your location. You can identify up to three contacts to whom you
WARNING: Auto Alert may not detect 100 percent would like alert text messages sent. You must enter
of falls. the name and smartphone number for each contact
into the Thrive app on your smartphone. Each of your
contacts will receive an SMS text message prompting
Manual Alert
them to confirm participation in your Fall Alert system.
If the user control on your hearing aid(s) has been
configured for Manual Alert by your hearing
professional, and there is a confirmed contact in
the Thrive app, a long “press and hold” of the user
control will initiate an alert text message by the Thrive

28 | Fall Alert Fall Alert | 29

Auto Alert Sensitivity Indicators
You can adjust your Auto Alert Sensitivity in the Speech indicators will play through your hearing aid(s)
Thrive app. Increasing the sensitivity may increase the when:
likelihood of detecting a fall. Decreasing the sensitivity • You have successfully initiated a Manual Alert.
may help reduce the probability of false alerts.
• A fall has been automatically detected.
WARNING: Decreasing the Auto Alert Sensitivity may
prevent some falls from being detected by your Fall • At least one Contact has confirmed receipt of the
Alert system. alert text message.

For example, Auto Alert may not detect a fall if: • You have successfully cancelled an alert via the
user control on the hearing aid.
• The Sensitivity setting is not appropriate for
the user. A tonal indicator will play through your hearing aid(s)
when:
• The fall is very slow, or you slide down gradually.
• There has been a communication failure during
• You get up and begin walking immediately after the transmission of an alert text message.
a fall.
• There has been a communication failure during
As a reminder, you can initiate a Manual Alert if Auto the cancellation of an alert text message.
Alert does not detect a fall. Manual Alert must be
configured by your hearing professional before it can WARNING: To reduce Fall Alert communication
be used. failures:

WARNING: Auto Alert may initiate false-alerts. To • Your hearing aid(s) need to be powered on,
prevent false-alert text messages from being sent to paired and connected with your smartphone
your Contact(s), you may cancel the alert from either using Bluetooth.
your smartphone or by pressing the user control on • The mobile device must be powered on, with
either hearing aid. the Thrive app open (in the foreground or
background).
• The mobile device must have a connection to the
internet (via a cellular network or WiFi).

34 | Hearing Aid Care Hearing Aid Care | 35

Hearing Aid Care
Keep your hearing aids clean. Heat, moisture and
foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to clean debris
from around the user control and microphone;
inspect the receiver, earbud and wax guard
regularly.
• Never use water, solvents, cleaning fluids or 1 2
oil to clean your hearing aid.
Your hearing professional can provide further
information on additional maintenance procedures
for your hearing aid, if needed.

Hear Clear™ Receiver Wax Guards 3
RIC hearing aids integrate disposable Hear Clear
earwax protection. The innovative wax guards
prevent earwax accumulation in the hearing aid
receiver. When you need to replace your wax
guards, please follow these instructions:
1. Insert empty end of the application stick straight
into used wax guard in hearing aid.
2. Pull straight out (do not twist) on stick to remove
used wax guard.
3. Use opposite end of stick to firmly insert
clean wax guard straight into hearing aid.
4. Pull straight out (do not twist) to remove stick
and discard. 4

36 | Hearing Aid Care Hearing Aid Care | 37

Helpful Hints • To ensure the longest life of your rechargeable
• Do not take apart your hearing aids or insert the hearing aid batteries and the batteries in the
cleaning tools inside them. charger:

• When not in use, remove the batteries –– Fully charge hearing aid batteries every night.
completely; place your hearing aid in the storage –– Do not expose to excess heat, i.e. do not store
container and store: on a window sill or in a hot car.
–– In a dry, safe place
Service and Repair
–– Away from direct sunlight and heat If, for any reason, your hearing aid does not operate
to avoid extreme temperatures properly, do NOT attempt to fix it yourself. Not only
–– Where you can easily find them are you likely to violate any applicable warranties or
insurance, you could easily cause further damage.
–– Safely out of reach from children
and pets Should your hearing aid fail or perform poorly, check
the guide on the next page for possible solutions. If
Synergy Charger Care problems continue, contact your hearing professional
for advice and assistance. Many common problems
• Keep your charger clean. Heat, moisture and
may be solved right in your hearing professional’s
foreign materials can result in poor performance.
office or clinic.
–– Using the provided cleaning brush keep the
charging ports clear of debris.
–– Do not use water, solvents or cleaning fluids
to clean the charging ports.
–– Keep lid closed as much as possible to avoid
dust and debris build up.
–– Store your charger in a clean and dry location,
i.e. a dresser or shelf rather than the bathroom
or kitchen.

38 | Hearing Aid Care Hearing Aid Care | 39

RIC Troubleshooting Guide Charger Troubleshooting Guide
SYMPTOM POSSIBLE SOLUTIONS SYMPTOM POSSIBLE SOLUTIONS
CAUSES CAUSES
Blocked earmold/ Clean or replace wax Connect the micro USB to
tubing/earbud guard as needed your charger and plug it
Not Loud Contact your hearing into the wall. The on-board
Hearing change battery LEDs will turn
Enough professional Incorrect
on for a few seconds to
Clean both microphone No LED orientation
Debris buildup indicate connection to the
and receiver with brush indicator power source. If they do
when hearing not, contact your hearing
Place in charger until aids are professional.
charging begins and then inserted into
Restart required
Inconsistent remove-this will power the charging Reposition your hearing
Performance cycle your hearing aids port aids in the port with the
earbud resting in charger
Blocked earmold/ Clean or replace wax Dead battery reservoir. There is not a
tubing/earbud guard as needed right and left port, your
Place in charger until hearing aid will charge in
charging begins and then either port.
Restart required
remove-this will power Remove the hearing aids
Unclear, cycle your hearing aids from the charging port,
Red blinking
Distorted wait until the LED turns off,
Blocked earmold/ Clean or replace wax LED by Fault occurred
Performance reinsert. If the red blinking
tubing/earbud guard as needed charging port
LED persists, contact your
Defective Contact your hearing hearing professional.
hearing aids professional
To refresh LEDs, remove
Place in your charger until a hearing aid from the
Charge required the LEDs stop blinking While
charging port for 3 seconds
and become solid charging
Power save and then reinsert it into the
Dead cordless, no
Blocked Clean or replace wax mode charging port. Both the
Hearing Aid LEDs are
earmold/tubing guard as needed charging port LEDs and the
illuminated
on-board battery LEDs will
Contact your hearing
Crimped tubing illuminate for 10 seconds.
professional

42 | Tips for Better Communication Regulatory Information | 43

For Your Family and Friends Safety Information
Your family and friends are also affected by your INTENDED USE: An air conduction hearing aid is a wearable sound-
amplifying device intended to compensate for impaired hearing. Hearing aids
hearing loss. Request that they: are available in multiple gain/output levels appropriate to treat hearing losses
ranging from mild-to-profound.
• Get your full attention before beginning to speak Your hearing aids are designed to operate in public and residential environments
and are designed to comply with international Electromagnetic Compatibility
• Look at you or sit face-to-face in a quiet room emissions and immunity standards for medical devices. However, it is still possible
that you may experience interference caused by power line disturbances, airport
• Speak clearly and at a normal rate and level; metal detectors, electromagnetic fields from other medical devices, radio signals
and electrostatic discharges.
shouting can actually make understanding If you use other medical devices or wear implantable medical devices such as
more difficult defibrillators or pacemakers and are concerned that your hearing aids might
cause interference with your medical device, please contact your physician
• Rephrase rather than repeat the same words; or the manufacturer of your medical device for information about the risk of
disturbance.
different words may be easier to understand Your hearing aids should not be worn during an MRI procedure or in a
hyperbaric chamber.
• Minimize distractions while speaking
Your hearing aids are classified as a Type B applied part under the IEC 60601-1
medical device standard.
Your hearing aids are not formally certified to operate in explosive atmospheres
such as may be found in coal mines or certain chemical factories.
Your hearing aids and charger should be stored within the temperature and
humidity ranges of -10°C (14°F) to +45°C (113°F) and 10%-95% rH.
The charging temperature range is between 0°C (32°F) and 40°C (104°F).
Your hearing aids are designed to operate beyond the range of temperatures
comfortable to you, from very cold up to 40°C (104°F).

.
Cautions:
• If the charger is hot, do not touch it until cool.
• If the product is not working, do not disassemble. Due to a shock hazard,
please send in for repair.
• Keep out of reach from children. Do not ingest anything in the package,
including desiccant, cleaning tool, etc.
• Any cords and AC adapters must be approved or listed by a Nationally
Recognized Testing Laboratory.

48 | Regulatory Information Regulatory Information | 49

For the Patient CAUTION: If set to the maximum output level and worn for periods of time
exceeding the recommendations below, your exposure to sound energy has the
A tinnitus therapy instrument is an electronic instrument intended to generate potential to exceed noise exposure limits. You should not use your hearing aid
noise of sufficient intensity and bandwidth to treat ringing in the ears. It can also for more than sixteen (16) hours a day if your hearing aid is set at the maximum
be used as an aid in hearing external sounds and speech. output level, nor should you use your hearing aid if your hearing professional
Multiflex Tinnitus Technology is a tool to generate sounds. It is recommended that has set the hearing aid at levels that exceed your comfort level.
this tool be used with appropriate counseling and/or in a tinnitus management
program to relieve patients suffering from tinnitus.

TINNITUS THERAPY CONCEPTS AND BENEFITS
Important Notice for Prospective
Multiflex Tinnitus Technology can be used as a part of a tinnitus treatment program. Sound Generator Users
Good health practice requires that a person with tinnitus have a medical
Multiflex Tinnitus Technology plays a white noise through the hearing aid. Multiflex
evaluation by a licensed physician (preferably a physician who specializes in
Tinnitus Technology is programmed according to your hearing loss and diseases of the ear) before using a sound generator. Licensed physicians who
preference, and your hearing professional can adjust the settings of Multiflex specialize in diseases of the ear are often referred to as otolaryngologists,
Tinnitus Technology to meet your needs. otologists or otorhinolaryngologists.
Multiflex Tinnitus Technology may provide temporary relief of your tinnitus. The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect tinnitus are identified and treated before the sound
PRESCRIPTION USE ONLY generator instrument is used.
CAUTION: Federal law restricts this hearing aid to sale by or on the order TINNITUS TECHNICAL DATA
of a doctor, audiologist or other hearing care practitioner licensed to dispense
hearing aids in your state. Multiflex Tinnitus Technology Maximum Output = 87 dB SPL (typical) when
measured in a 2cc coupler per ANSI S3.22 or IEC 60118-7.
The use of any sound generating tinnitus therapy instrument should be only on
the advice and in consultation with your audiologist or hearing care practitioner. WIRELESS TECHNICAL DESCRIPTION
Your hearing professional will properly diagnose and fit the hearing aid to your
personal needs and requirements. This should include its use in a prescribed Your hearing aids contain a radio transceiver utilizing Bluetooth® Low Energy
tinnitus treatment program. wireless technology operating in the 2.4-2.4835 GHz frequency band with a
maximum effective radiated power of -13 dBm using GFSK transmission
Your hearing professional will also be able to offer the appropriate follow-up care. modulation. The receiver section of the radio has a bandwidth of 1.5 MHz. They also
It is important that you follow your hearing professional’s advice and direction contain a radio transceiver utilizing Near Field Magnetic Induction operating on
regarding such care. 10.281 MHz with maximum induced magnetic field strength of -5 dBuA/m at a
measurement distance of 10 meters with 8-DPSK transmission modulation. The
WARNING: There are some potential concerns associated with the use of
receiver section of the NFMI radio has a bandwidth of 400 kHz.
any sound generating tinnitus therapy instrument. Among them are the potential
for worsening of tinnitus, a possible change in hearing thresholds, and possible This hearing aid model has been tested to, and has passed, the following
skin irritation at the point of contact with the hearing aid. emissions and immunity tests:
Multiflex Tinnitus Technology has been designed to minimize these concerns. • IEC 60601-1-2 radiated emissions requirements for a Group 1 Class B device as
However, should you experience or notice any of the above conditions or any stated in CISPR 11.
dizziness, nausea, headaches or heart palpitations, you should immediately • RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz
discontinue use of the hearing aid and seek a consultation with a medical, as well as higher field levels from communications devices as stated in Table 9
audiology or other hearing professional. of IEC 60601-1-2.
As with any hearing aid, misuse of the tinnitus therapy instrument could present • Immunity to power frequency magnetic fields at a field level of 30 A/m.
some potentially harmful effects. Care should be taken to prevent the unauthorized
use and to keep the hearing aid out of the reach of children and pets. • Immunity to ESD levels of +/- 8 kV conducted discharge and +/- 15 kV
air discharge.

Document Created: 2019-01-29 10:52:32
Document Modified: 2019-01-29 10:52:32

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