Regulatory statements manual

FCC ID: DKN4KJT

Users Manual

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FCCID_2587876

IMPORTANT PRODUCT INFORMATION

Table of Contents Warning and Attention Symbols.............................................................. i Important Safety Instructions...................................................................ii Limited Warranty....................................................................................vi DISH Exchange Program..................................................................... viii FCC Compliance....................................................................................ix Agreement on Internet Usage................................................................ x If You Need Help....................................................................................xi Software Notice.....................................................................................xii Copyright Notice................................................................................... xiii

Warning and Attention Symbols This document provides various instructions. If you do some of these instructions carelessly, you could injure or kill yourself or damage equipment or property. Some other instructions require special attention. The lightning-flash-with-arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation-point symbol within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. The Class II equipment symbol means that the equipment has additional insulation and does not need to be grounded. For Your Safety Warning: Do not try to open the case of the apparatus. There is risk of electrical shock, which may cause damage to the apparatus and/ or personal injury or death to you. There are no user-serviceable parts inside the apparatus. Opening the case of the apparatus or making unauthorized changes will void the warranty. Warning: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture. i

Important Safety Instructions You must be aware of safety when you install and use the apparatus: 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use the apparatus near water. 6 Clean the apparatus only with a dry cloth. 7 Do not block any ventilation openings on the apparatus. Install the apparatus in accordance with the manufacturer’s instructions. 8 Do not install the apparatus near any heat sources, such as radiators, heat registers, stoves, or other apparatuses (including amplifiers) that produce heat. 9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. 10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11 Use only attachments/accessories specified by the manufacturer. 12 Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. 13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into it, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. 14 Unplug the apparatus during lightning storms or when unused for long periods of time. 15 The power plug must be readily accessible so that the apparatus can be easily disconnected from AC power. 16 The apparatus is still connected to AC power whenever it is plugged in to a live power outlet, even if it is turned off using the remote control or front panel buttons. ii

Important Safety Instructions, continued 17 No objects, including flame sources such as lit candles, should be placed on the apparatus. 18 The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, such as vases, shall be placed on the top of it. 19 Use only the power supply provided with the apparatus. Unplug the apparatus power cord by gripping the power plug, not the cord. 20 Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical shock. 21 Never insert objects of any kind into the apparatus through openings, as the objects may touch dangerous voltage points or may short-out parts. This could cause fire or electrical shock. 22 Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be fatal. 23 Do not attempt to service the apparatus yourself, as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty. Refer all servicing to authorized service personnel. 24 Unplug the apparatus from the AC power outlet before cleaning. 25 Do not place the apparatus in an enclosure, such as a cabinet, without proper ventilation. 26 Do not install the apparatus in any area where the temperature can be less than 40°F or more than 113°F. If the apparatus is cold to the touch, do not plug it in immediately. Let it sit unplugged at room temperature for at least 45 minutes before plugging it in. 27 Use an outlet that contains surge suppression or ground-fault protection. When installing equipment, unplug everything that will be connected to the coaxial network prior to making any connections. During an electrical storm or when the apparatus is left unattended and unused for long periods of time, unplug the power cord from the wall outlet for everything connected to the coaxial network, disconnect the satellite input and coaxial cable lines from the receiver, and if connected, disconnect your Ethernet or broadband connection. These actions provide additional protection against damage caused by lightning or power line surges. 28 Tighten all coaxial cable connections only by hand. If you use a wrench, you may overtighten the connections and damage the equipment. iii

Important Safety Instructions, continued Proper Care of Your Equipment • Always handle the apparatus carefully. Excessive shock and vibration can damage it. • If the equipment is turned on and needs to be moved, unplug the equipment and let it sit for at least 30 seconds before moving it. • The use of accessories or attachments not recommended by the apparatus manufacturer voids the Limited Warranty. • Do not stack the apparatus on top of or below other electronic devices, as this can cause heat buildup and vibration. • Do not expose the remote control batteries to excessive heat or fire. On some TVs, the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen. Consult your TV’s documentation for information on whether this a problem for your TV, what operating/viewing restrictions apply to avoid this problem, and associated TV warranty coverage. iv

Important Safety Instructions, continued Note to Antenna Installer: This reminder is provided to call the antenna installer’s attention to the National Electrical Code® (NEC), which provides guidelines for proper bonding and grounding of antennas and their associated cabling. v

Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. DISH Network L.L.C. and its affiliated companies (“DISH”) warrant this system against defects in materials or workmanship as follows: • Labor: For a period of one (1) year from the original date of purchase, if DISH determines that the equipment is defective subject to the limitations of this warranty, it will be replaced at no charge for labor. DISH warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period. • Parts: For a period of one (1) year from the original date of purchase, DISH will supply, at no charge, new or remanufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty. DISH warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period. Note: “Parts” means items included in this package, which may include the satellite dish assembly, receiver, LNBF, remote control, power supply, or dish mounting hardware. It does not include other parts purchased separately. What the Warranty Does Not Cover This warranty does not cover installation of the system. If applicable, such installation will be warranted under a separate installation agreement. This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic devices, remote control batteries, signal reception problems, loss of use of the system, or unused programming charges due to system malfunction. This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges, battery leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than authorized factory service, use of accessories not recommended by the receiver manufacturer, negligence, commercial or institutional use, or improper or neglected maintenance. This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling, removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside the continental United States of America. vi

Limited Warranty, continued Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. SOME STATES MAY LIMIT OR EXCLUDE THE FOREGOING LIMITATION, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON. If You Need Assistance 1. C  all the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the System Info screen to find these numbers. 2. A Customer Service Representative will assist you. 3. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number. 4. Y  ou will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange Program on the next page. 5. R  eturned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative. 6. W  rite the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense. vii

DISH Exchange Program DISH offers two options if you need to replace your satellite receiver equipment or its accessories. Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment. The shipping charge, for receiving replacement equipment and returning the defective equipment, is a one-time fee based on DISH’s competitive bulk shipping rates (additional charges may apply outside of the continental US). This fee will be charged to your billing account or your valid credit card. If you do not ship the defective equipment to DISH within ten days after receiving the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the defective equipment after ten days, you will receive a full refund, less an administrative fee. If your equipment is out of warranty and can be repaired, your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which DISH in its sole discretion determines has voided the warranty or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement. Post Receipt Exchange Program You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be shipped a replacement. Your original equipment will not be available for return. If the defective equipment is covered under this warranty, a replacement will be shipped back to you at no additional cost (additional charges may apply outside the continental US). If your equipment is not covered under warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which DISH in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement. Accessory Warranty An accessory is any DISH-branded equipment displaying the DISH logo, excluding the receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH or your local retailer. viii

FCC Compliance This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by following one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. If none of these remedies stops the radio interference, you should contact a licensed radio/television technician, your satellite dealer, or call the Customer Service Center at 1-800-333-DISH (3474), for assistance. Do not make changes or modifications to this equipment. This could void the user’s authority to operate the equipment. Product must be installed at least 20 cm (~8 inches) from typical person locations per FCC RF exposure regulations. ix

Agreement on Internet Usage The software contained in the receiver may reference, display, link to, and provide users access to web services, sites, and information located worldwide through the Internet. Because EchoStar and DISH have no control over such sites and information, we make no representations, warranties or guarantees as to such sites and information, including but not limited to: (a) the accuracy, availability, sequence, completeness, timeliness, copyright compliance, legality, content, validity, or quality of any such sites or information, or (b) whether using the software may result in locating unintended, inappropriate, or objectionable content. Because some of the content on the Internet consists of material that is adult-oriented, restricted to viewers at least 18 years of age or the age of majority where you live, or otherwise objectionable to some people or viewers, under the age of 18, the results of using the software may automatically and unintentionally result in the generation or display of sites, links, or references to such objectionable and/or adult-oriented material. By using the software, you acknowledge that neither EchoStar Technologies L.L.C. nor DISH Network L.L.C. makes any representations, or warranties, or guarantees with regard to any sites or information displayed by or accessed by in connection with use of the software. EchoStar Technologies L.L.C., DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, and the officers, directors, and shareholders of any of the foregoing companies shall not, directly or indirectly, be liable in any way to you or to any other person or entity for the content you receive using the software or for any inaccuracies, errors in, or omissions from the content. EchoStar Technologies L.L.C., DISH Network L.L.C., and their respective affiliates and licensors reserve the right to change, suspend, remove, or disable access to any services at any time without notice. In no event will EchoStar Technologies L.L.C., DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, or the officers, directors, and shareholders of any of the foregoing companies be liable for the removal of or disabling of access to any such services. EchoStar Technologies L.L.C., DISH Network L.L.C., and their respective affiliates and licensors may also impose limits on the use of or access to certain services, in any case, and without notice or liability. x

If You Need Help 1. Review the Hopper® or the Hopper® with Sling® receiver user guide available at mydish.com/manuals. 2. On your receiver, select the Help tile from the Main Menu. 3. Visit mydish.com/chat for 24/7 support. 4. Call the Customer Service Center at 1-800-333-DISH (3474). For additional information, refer to the Residential Customer Agreement included with your receiver and available at mydish.com/legal. xi

Software Notice As with all software-controlled products, unexpected behavior could arise if the user tries to perform operations in a non-routine manner. This product, like almost any other high-tech product, is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically download improvements. xii

Copyright Notice Copyright © 2015 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved. The information in this document may change without notice. We may issue revisions to tell you about such changes. Please send questions or comments about this document to techpubs@echostar.com or the following mailing address: Technical Publications EchoStar Technologies L.L.C. 90 Inverness Circle East Englewood, Colorado 80112 Part Number: 207115 DISH is a registered trademark of DISH Network L.L.C. For information about DISH, please visit our website at mydish.com. We acknowledge all product names, trade names, or corporate names that we mention in this document to be the proprietary property of the registered owners. Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories. ® HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing L.L.C. MoCA and the MoCA logo are registered trademarks of Multimedia over Coax Alliance in the U.S. and other countries. This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only unless otherwise authorized. Reverse engineering or disassembly is prohibited. xiii

For all your customer needs, go to mydish.com/chat or call the Customer Service Center at 1-800-333-DISH (3474)


Document Created: 2015-01-29 14:44:09
Document Modified: 2015-01-29 14:44:09
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