User manual

FCC ID: B32UX301SM

Users Manual

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UX301 Installation Guide Verifone Part Number DOC159-026-EN-A, Revision A.2

UX301 Installation Guide © 2015 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” Verifone, the Verifone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com Verifone Part Number DOC159-026-EN-A, Revision A.2

SETUP Examining the Unit‘s Features Examining the Before you continue the installation process, review the features of the device Unit‘s Features CARD READER SLOT LEDS (~ B & | 51 |O C MOUNTING P MOUNTING STUD HOLES 7| © [~ STUD HOLES “_’J . ) ANTI—REMOVAL SWITCHES (ARS) UX301 Front View Front Features The front of the reader shows the following: * Customer—view indicator LEDs * The card reader slot * Anti—removal switches * Installation mounting stud holes. UX301 Underside View

S ETUP Cable Connections The I/O ports of the EUT are listed below: 8 Slide the cardholder cover back, locking it into place. SAM Card Slot *3 USB Port *3 Smart Card Slot *1 SMA port *1 RJ45 Port *2 LAN Port *1 58 )MAGE 0LACEHOLDER Figure 7 Replacing the SAM Cardholders 9 Install additional SAM cards in the available slots as necessary. Cable The UX301 rear panel holds several interface ports for power and Connections communications. Use this section to see how the UX301 connects to various UX- series units, as well as other devices. • Connecting to a UX-Series Host Device • Connecting to a UX-Series Peripheral Device • Connecting Optional Devices NOTE To get the proper connection cables, please refer to Accessories and Documentation. Connecting to a This section discusses the connection of the UX301 device with the following host UX-Series Host units: Device Connecting to a Vending Machine You can connect the UX301 to a host vending machine (VM) with any of the following connection types: • USB Type B • ETH (LAN) • COM (RS-232) • MDB For more information regarding your card reader configuration and your cabling needs, contact your local Verifone service provider. For cable ordering information, see Accessories and Documentation). UX301 INSTALLATION GUIDE 17

S ETUP Cable Connections Connecting to a This section discusses the connection of the UX301 device with the following UX-Series peripheral units: Peripheral Device • Connecting to a UX1xx Series PIN Pad • Connecting to a UX401 CTLS Unit Connecting to a UX1xx Series PIN Pad You can connect the UX301 to a UX1xx-series PIN pad device with a standard USB Type A to B cable (VPN CBL000-045-01-A). 58 )MAGE 0LACEHOLDER Figure 8 Connecting to a UX110 PIN Pad Connect the Type A plug in the UX301 high-powered port and connect the type B plug to the USB port of the UX110. Use the same procedure for connecting to other UX1xx-series PIN pads. The UX301 host device installs the USB device driver automatically. The USB data will be encrypted with authentication upon startup. Connecting to a UX401 CTLS Unit You can connect the UX301 to a UX401 unit using a communication cable (VPN CBL159-313-02-A) and an SMA / analog RF cable (VPN CBL159-302-03-A). To connect the UX301 1 Attach one end of the comm cable to the UX301 and the other end to the to the UX401 CTLS UX401. unit 2 Attach one end of the SMA cable to the UX301 and the other end to theUX401. 18 UX301 INSTALLATION GUIDE

CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the UX301 card reader. Unit Power • Operation voltage: 8 to 43V DC, 24V DC for Printer use Requirements • Idle Power: 2W • Typical Power: 3W (CTLS read), 4W (UX100 display heater), 0.5W (UX100/ 110), 5W (RS232-vout) • Sleep Mode: TBD. Temperature • Operating temperature: • -30°C to 70°C (-22°F to 158°F) Standard unit • Storage temperature: -25°C to 70°C (-13°F to 158°F) • Power Supply rated for indoor use only: 12V DC 3.3A, operating temperature 0°C to 40°C (32°F to 104°F) • Power Supply rated for outdoor use: 24V, DC 3.75A up to 40°C (DC 2.5A up to 60°C), operating temperature -25°C to 60°C • Relative humidity: 5% to 90% RH non-condensing NOTE If this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the product’s operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range. • External Dimensions • Height: 67 mm (2.64 in) • Width: 97 mm (3.82 in) • Depth 102 mm (4.02 in) Memory • 128 MB DDRAM • 256 MB NAND-Flash Magnetic Stripe • Triple-track Card UX301 INSTALLATION GUIDE 27

S PECIFICATIONS Smart Card Reader • Non-sliding • Card conserving plated landing contacts SAM Requirements • 3 SAM slots Peripheral Ports • Consistent ports: • Power • Powered USB Type A for external device (host) • USB Type B (client) • COM1 (powered) • ETH (LAN) connection with 2 colored LEDs for link state and speed indication • Analog RF CTLS antenna connector to the UX401 CTLS unit • 8-PIN to RJ-45 connector to UX401 CTLS antenna unit Model dependent board: • MDB Communication • COM: Up to 115200 bps,HW RTS/CTS handshake • MDB: 9600 bps fix, 9E1 Display • 3 status LEDs on the front (payment application controlled) 28 UX301 INSTALLATION GUIDE

CHAPTER 4 Maintenance and Cleaning Your card reader should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. • Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. • Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. • Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone- authorized service provider for servicing or replacement. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Additional The following is additional information for your safety in using this device. Safety Information Potentially When using the device in areas with potential risk of explosion, such as petrol Explosive stations, follow the advice of all signs and instructions. If there has been a leak, do Environments not use this device. UX301 INSTALLATION GUIDE 29

CHAPTER 5 Service and Support For UX301 problems, contact your local Verifone representative or service provider. For device product service and repair information: • USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your Verifone representative. Service Returns Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only). NOTE International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels (see Figure 16) on the underside of each unit to be returned: • Product ID, including the model and part number. For example, “M159-301-xx-WWA” and “PTID xxxxxxxx.” • Serial number (S/N xxx-xxx-xxx). MODEL AND SERIAL NUMBERS 58 )MAGE 0LACEHOLDER Figure 16 Information Labels on Unit Top 2 Within the United States, call Verifone toll-free at 1-800-834-4366. UX301 INSTALLATION GUIDE 31

S ERVICE AND S UPPORT Accessories and Documentation Connection Cables CBL159-313-02-A UX301 to UX401 communications cable CBL159-302-03-A UX301 to UX401 RF cable analog CBL013-005-01-A RS232 to connect TG-2460H printer CBL159-312-01-A LAN cable for Ethernet connections. 26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m 26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m Power Cables CBL000-039-02-A Australia power cord for PWR159-001-01-A PSU. CBL159-306-01-A Y power cable for TG-2460H printer and UX301 CBL159-307-01-A Interconnect power cable from CBL159-309-01-X to TRACO PWR cable 27556-10-R for printer external power. CBL159-309-01-B 6-pin ferrite cable CBL258-001-01-A EU power cord for PWR159-001-01-A PSU. CBL258-006-01-A US power cord for PWR159-001-01-A PSU. CBL258-004-01-A UK power cord for PWR159-001-01-A PSU. CBL258-014-01-A South Africa power cord for PWR159-001-01-A PSU. PWR159-001-01-A 12V, 3.3A power supply unit (PSU) for UX301. 27556-10-R Power cable for printer external power supply. 28580-01-R TG2460-H Printer Power cable for UX301 Grounding Cables WIR159-302-01-A 1 meter grounding cable for UX301 and UX1xx PIN pads. WIR159-302-02-A 2.5 meter grounding cable for UX301 and UX1xx PIN pads. Printers P013-010-01-R TG2460-H Printer ARS Kit MET159-502-01-A UX301 Anti Removal Switch (ARS) kit for development assembly. Cleaning Kit 02746 Verifone Cleaning Kit. Documentation VPN DOC159-024-EN UX301 Certifications and Regulations Sheet VPN DOC159-025-EN UX301 Quick Installation Guide VPN DOC159-034-EN UX401 Certifications and Regulations Guide VPN DOC159-035-EN UX401 Quick Installation Guide VPN DOC159-036-EN UX401 Installation Guide UX301 INSTALLATION GUIDE 33

CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a UX301 device and the appropriate corrective action. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Transactions There are several reasons why the card reader may not be processing Fail To Process transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down. NOTE The UX301 reads the card upon card removal or withdrawal from the slot. • If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader. • If the problem persists, contact your local Verifone representative. UX301 INSTALLATION GUIDE 35

TROUBLESHOOTING G UIDELINES Transactions Fail To Process Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing SAM Cards). • If the problem persists, contact your local Verifone representative. 36 UX301 INSTALLATION GUIDE

Verifone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) Verifone (837-4366) www.verifone.com UX301 Installation Guide Verifone Part Number DOC159-026-EN-A, Revision A.2

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Document Created: 2015-05-13 17:02:43
Document Modified: 2015-05-13 17:02:43
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