User manual

FCC ID: 2AEUPBHARG041

Users Manual

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FCCID_3371679

1. In-app Setup 2. Physical Installation 3. Features 4. Troubleshooting 1 Doorbell 2 Manual Video Users

1. In-app Setup Welcome Congratulations on your new Ring Video Doorbell. 2. Physical Installation Ring Video Doorbell is the foundation of the Ring of Security around your home. We hope your Ring Doorbell brings you an increased sense of security and convenience, as well as the joy that comes from being able to connect Hi, with visitors when you’re not home. I’m Jesse, a Ring Community Support Agent in Arizona. I’ve set up so many Ring Video Doorbells, I can probably do it with 3. Features my eyes closed! We’ve included all the tools you need, so setting it up by yourself should be a breeze. If you run into any problems, my colleagues and I can help. Just give us a call. 4. Troubleshooting Don’t feel like calling? Check out our online Help Center at ring.com/help.

1. In-app Setup Contents 1. S et up 1. In-app Setup your Ring 2. Physical Installation 2. Physical Installation Video 3. Features Doorbell in the Ring 4. Troubleshooting app. 3. Features 4. Troubleshooting

1. In-app Setup 1. In-app Setup Charge the provided battery Insert the First, fully charge the battery by plugging battery it into a power source using the provided After charging, orange cable. insert the battery in the bottom of 2. Physical Installation 2. Physical Installation The small light on top will your Ring Doorbell glow green once until it clicks into fully charged. place. 3. Features 3. Features If you can’t wait to play with your Ring 4. Troubleshooting 4. Troubleshooting Doorbell, go ahead and set it up. But, we recommend fully charging it before installation. 6 7

1. In-app Setup 1. In-app Setup Download the Ring app Set up your Ring Doorbell The Ring app will walk you through setting indoors near your router up and managing your Ring Doorbell. In the Ring app, select Set Up a Device. Search for “Ring” in one of the app stores When prompted, select Ring Video 2. Physical Installation 2. Physical Installation below, or visit: ring.com/app. Doorbell and follow the in-app instructions. Download from Windows Store 9:41 AM Set Up a Device Cancel ALL DOORBELLS CAMERAS CHIMES Ring Video Doorbell 3. Features 3. Features Ring Video Doorbell Pro Got a Chime Pro? Set up Chime Pro first. Ring Video Doorbell Elite Then select Linked Devices Stick Up Cam and follow the prompts to add your Ring Doorbell to Floodlight Cam 4. Troubleshooting your Chime Pro network. 4. Troubleshooting Learn more at: ring.com/chime-pro 8 9

1. In-app Setup 1. In-app Setup Try it out! After setup, push the button on the front of your Ring Doorbell to see video from 2. Install your the camera in the Ring app. Ring Video 2. Physical Installation 2. Physical Installation Smile, you’re on camera! Doorbell on the wall. 3. Features 3. Features Next, repeat this test where you will install your Ring Doorbell. 4. Troubleshooting 4. Troubleshooting Everything look good? Continue to the next section. Something not right? Jump ahead to the troubleshooting section (page 31). 10 11

1. In-app Setup 1. In-app Setup Remove Select an install height your existing Install your Ring Doorbell four feet off the doorbell ground for optimal performance. (optional) If you’re connecting to existing doorbell 2. Physical Installation 2. Physical Installation If replacing an wiring that’s higher than four feet, thus existing doorbell, limiting where you can install Ring shut off power at the Doorbell, use the provided wedge mount breaker. Then remove to angle your Ring Doorbell down. it from the wall and disconnect the wires. If wiring your Ring Doorbell to an existing doorbell, a transformer with a voltage of 8–24VAC is required. If wiring directly to a transformer, a Camera field of view 3. Features 3. Features resistor must be used. DC transformers and most intercoms are not supported. 4. Troubleshooting 4. Troubleshooting Motion detection range 4 feet (48 inches) 12 13

Steps for wiring to an existing doorbell 1. In-app Setup 1. In-app Setup Install anchors (optional) Install the diode (optional) If installing on stucco, brick, or concrete, If you’re wiring your Ring Doorbell to a mark 4 drill holes. Use the provided bit digital doorbell – you’ll know it’s digital to drill holes in your wall and insert the if it plays a melody – then install the anchors. included diode. 2. Physical Installation 2. Physical Installation If your existing doorbell is mechanical, DO NOT use the diode, as it can damage your existing doorbell. Not sure? Visit ring.com/diode The lighter band on your diode should be on the same side as the wire that runs to If you’re installing 3. Features the “Front ” terminal on 3. Features on wood or siding, your internal doorbell. skip this step and If you don’t know which side this is, don’t toss the anchors in worry, since wiring the that drawer of stuff diode the wrong way can’t do any harm. you never use. If your internal doorbell doesn’t ring 4. Troubleshooting 4. Troubleshooting when pushing the button on your Ring Doorbell, just reverse the wires on the back of your Ring Doorbell and try again. 14 15

Steps for wiring to an existing doorbell Steps for wiring to an existing doorbell 1. In-app Setup 1. In-app Setup Connect the Wires (optional) Attach the wire Connect the wires coming out of your wall extensions to the screws on the bracket. (optional) Either wire can connect to either screw. If you have trouble connecting the wires 2. Physical Installation 2. Physical Installation The order doesn’t matter. coming out of your wall to the back of your Ring Doorbell, use the provided wire extensions and wire nuts. 3. Features 3. Features 4. Troubleshooting 4. Troubleshooting 16 17

1. In-app Setup 1. In-app Setup Screw it in Install the Feed all the wires (and the wire faceplate nuts, if you used them) into your Place one of wall and secure your Ring Doorbell the provided on the wall using four screws. faceplates on your 2. Physical Installation 2. Physical Installation Ring Doorbell by slotting it in at the top and clicking it into place. 3. Features 3. Features 4. Troubleshooting 4. Troubleshooting 18 19

1. In-app Setup 1. In-app Setup Secure with a security screw 3. Check Lastly, use one of the provided security out all the 2. Physical Installation 2. Physical Installation exciting screws and the star- shaped end of the screwdriver bit to features. secure the faceplate. 3. Features 3. Features 4. Troubleshooting 4. Troubleshooting 20 21

1. In-app Setup 1. In-app Setup After setting up your Ring Shared Users Select Shared Users to let Doorbell in the app, select it family or friends answer live This will bring you to the Device events and view recordings (if Dashboard, where you can change recording is enabled). settings and access various features. 2. Physical Installation 2. Physical Installation Motion Settings Ring Alerts are Select Motion Settings to notifications you enable and customize your receive when motion detection settings. someone presses the button on the Device Health front of your Ring If you ever run into a problem Doorbell. with your Ring Doorbell, visit 3. Features Device Health to diagnose the 3. Features Motion Alerts are notifications issue. you receive when movement is Event History detected within View a log of all the events your Motion captured by your Ring Zones. Doorbell in Event History. 4. Troubleshooting 4. Troubleshooting Switch these alerts on or off on this screen. 22 23

1. In-app Setup 1. In-app Setup Answering your door Ring Video Recording 2. Physical Installation 2. Physical Installation When someone is at your door, you can This optional feature saves recordings of access these features: every event your Ring Doorbell captures. Two-way Talk – Speak to visitors and hear what You can access these events on any 3. Features 3. Features they have to say. device running the Ring app or by logging into your account at: Microphone – Mute or unmute your mic. ring.com/activity Speaker – Mute or unmute audio in the app. Learn more at: ring.com/video-recording Ring Neighborhoods – Share suspicious events 4. Troubleshooting 4. Troubleshooting with your neighbors. Your new Ring Doorbell includes a free trial of Ring Recording for you to enjoy. Watch your email inbox for important announcements about this service. 24 25

1. In-app Setup 1. In-app Setup Light Patterns The front light on your Ring Doorbell uses patterns to communicate messages. 4. Having Here are some common ones: trouble? 2. Physical Installation 2. Physical Installation In Setup White Here are Mode Spinning White Powered some Solid Front Button Blue Pushed Spinning answers… 3. Features 3. Features Ring Speaker Blue Solid Enabled Updating White Software Flashing 4. Troubleshooting 4. Troubleshooting The Updating Software pattern will only ever appear directly after setup. Any other time that your Ring Doorbell updates, it will do so secrectly, late at night. 26

1. In-app Setup I’m having trouble completing Spinning White indicates that your Ring Doorbell is in setup mode. You’ll the in-app setup need to follow the instructions in the Ring app. When prompted, connect When the in-app setup fails, look at the front of your to the Wi-Fi network being broadcast Ring Doorbell. The light indicates the issue. by your Ring Doorbell. Top Flashing White means your Wi-Fi Nothing In this case, repeat setup and 2. Physical Installation password was entered incorrectly. note the resulting pattern. If the front Select your Wi-Fi network in your light never does anything, then you phone settings, select the option to likely need to charge the battery. forget it, then reconnect to it again to confirm that you’re using the correct password during setup. Why can’t I find the temporary Ring network on my phone? Right Flashing White means your Ring Doorbell may be too far from Sometimes your phone fails to pick up the your router to get a decent signal. temporary Ring network. If this happens, go to your Repeat setup in the same room as phone settings, turn off your Wi-Fi connection, wait your router. If this works, then you may 30 seconds and turn it back on. If the Ring network 3. Features need to get a Chime Pro to boost the still fails to appear, ensure that the battery in your Wi-Fi signal to your Ring Doorbell. Ring Doorbell is fully charged. Learn more at: ring.com/chime-pro. If none of the above helped… Left Flashing White indicates a Perform a hard reset on your Ring Doorbell by possible issue with your internet holding down the setup button for 15 seconds, connection. Unplug your modem/ waiting 30 seconds and repeating the setup process. router for 40 seconds, plug it back in 4. Troubleshooting and then repeat the setup process. Turn off cellular data and bluetooth on your mobile device and try again. Try performing setup on a different mobile device. 28 29

1. In-app Setup Why isn’t my internal doorbell If you don’t see the Microphone option, then uninstall and reinstall the Ring app. When prompted to allow ringing properly when someone microphone access, choose “Allow.” presses the button on my Ring? I’m not receiving motion alerts Make sure the circular light on the front of your Ring is glowing white to confirm that it’s wired correctly. First make sure you’ve configured Motion Detection, and that Motion Alerts are turned on (pg. 22). If your internal doorbell is digital (which means it 2. Physical Installation produces a synthesized melody), make sure you To further troubleshoot issues with not receiving installed the provided diode. notifications, select Device Health in the Ring app, and then select Troubleshoot Notifications. If you have installed the diode, it may be installed backwards. Simply reverse the wiring on the bracket screws and ring your Ring Doorbell again. Why is my video and/or audio quality poor? If your internal doorbell is mechanical (which means it has a physical bell and makes a classic “ding dong” First, determine the cause. Remove your Ring sound), then make sure you didn’t install the diode. Doorbell and bring it inside near your router. Press the front button on your Ring Doorbell and look at Visit ring.com/diode for installation assistance. the video in the Ring app. 3. Features Why can’t visitors hear me on my If you get good video quality near the router, you need to extend your Wi-Fi signal. Ring when I talk through the app? We recommend Chime Pro to boost the signal to your If you’re on an iPhone or iPad, check the microphone Ring Doorbell. Learn more at: ring.com/chime-pro. permission on your device. Select Settings, find Ring and select it. Lastly, make sure the switch next to If video quality is still poor near your router, test your Microphone is toggled on. internet speed by selecting Device Health in the Ring app, then Test Your Wi-Fi. 4. Troubleshooting If you’re on an Android device, go to Settings > Application/Apps > Application Manager > Ring > The instructions in the app will help you diagnose Permissions. Ensure everything here is on. and solve any issues related to poor video quality. 30 31

FCC Radiation Exposure Statement This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and consider removing the no-collocation statement. Canada Statement This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage; (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l’exemption des limites courantes d’évaluation dans la section 2.5 de RSS 102 et la conformité à l’exposition de RSS-102 rf, utilisateurs peut obtenir l’information canadienne sur l’exposition et la conformité de rf. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu’aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps. RING, ALWAYS HOME, and CHIME are trademarks of Bot Home Automation, Inc. © 2017 Bot Home Automation, Inc. Last updated: 04/25/17 1523 26th St. Santa Monica, CA 90404


Document Created: 2017-04-25 20:30:06
Document Modified: 2017-04-25 20:30:06
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