K1W_3078G_QG_Eng_US_V1_20190918

FCC ID: 2ACCJH109

Users Manual

Download: PDF
FCCID_4450190

Quick Start Guide For more information about how to use your phone, please visit www.alcatelonetouch.us to download the complete user manual. On our Website, you will also find our FAQ (Frequently Asked Questions) section. This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found on Radio waves section. When carrying the product or using it while worn on your body, either use an www.sar-tick.com approved accessory such as a holster or maintain a distance of 10 mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call. PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use. English - CJB1PK001AAA

1 Your Mobile������������������ 1.1 Keys and connectors 2 1 3 1 2 4 3 5 6 7 4 8 9 1. Center soft key •Confirm an option (press the middle of the key) •Press: access to app list (Home screen) 1. Headset connector •Long press: access to Google Assistant. 2. Camera 2. Left soft key 3. Flash 3. Call key 4. USB port •Pick up/send a call •Press: enter call log (from Idle screen) 4. Right soft key 5. Back/End Key •Return to the previous screen, or close a dialog box, options menu 1 2

•Press: End a call 1.2 Status bar icons(1) • Delete character (In edit mode) New message or multimedia message •Long press: clean up memory/lock/restart/power on/power off Silent mode 6. Navigation key •Goes to up, down, left or right menu Connected to Wi-Fi network •Press (from Idle screen): Level of network reception • Up key: access to instant settings • Right key: access to Camera Airplane mode • Left key: access to side menu 7. “5”key Headset connected •In idle screen: No SIM card installed •Press: dial “5” •Long press: switch on/off the torch Alarm is set 8. “*”key Bluetooth is on •In idle screen •Press: Input “*” Transferring file via Bluetooth •Long press: lock screen GPS is on •In Edit mode: •Press: insert symbols Battery is charging 9. “#”key New voicemail •Idle screen •Press to input # •Long press: Silent mode on/off •In edit mode •Press: change the input method (1) The icons and illustrations in this guide are provided for •Long press: access to the language list information purposes only. 3 4

2 Getting started.............. Charging the battery 2.1 Set up Removing and installing the back cover Removing and installing the battery Inserting and removing microSD card • Connect battery charger to your phone and plug it into the socket. • Charging may take about 20 minutes to start if the battery is out of power. • Be careful not to force the plug into the socket. Inserting and removing the SIM card • Make sure the battery is correctly inserted before connecting the charger. • The main socket must be near the phone and easily accessible (avoid electric extension cables). • You are advised to charge the battery to its maximum Place the SIM card with the chip facing down and slide it into its when using the phone for the first time (approximately housing. Make sure that it is correctly inserted. To remove the 3 hours) . card, press it and slide it out. • To reduce power consumption and energy waste, when battery This is a single SIM model which only supports a mini is fully charged, disconnect your charger from the phone; SIM card. Do not attempt to insert other SIM types reduce the backlight time, etc. like micro and nano cards, otherwise this may cause The charge is complete when the animation stops. damage to your phone. 5 6

2.2 Power on your phone Hold down the key until the phone powers on. 4 Contacts................... 2.3 Power off your phone Hold down the key from the idle screen. 4.1 Consulting your contacts Contacts enables quick and easy access to the contact you want to reach. 3 Calls Log.................. You can access this function by pressing the Center Soft Key from the Home screen and select Contacts. 3.1 Making a call 4.2 Adding a contact Enter the desired number, then press the key to place the In contacts list screen, press the Left Soft Key to add new call. If you make a mistake, you can delete the incorrect digits contacts with detailed information. by pressing the key. To hang up the call, press the key. When finished, press the Center Soft Key to save. Making an emergency call 4.3 Editing your contacts If your phone is covered by the network, dial the emergency In contacts list screen, press the Right Soft Key to access number and press the key to make an emergency call. This Options, select Edit contact, and press the Center Soft Key works even without a SIM card. to edit. Making an International call To dial an international call, press twice to enter “+”, then 4.4 Deleting a contact enter the international country prefix followed by the full phone In contacts list screen, press the Right Soft Key to access number and finally press the key. Options, select Delete contact, and press the Right Soft Key to delete. 3.2 Calling your Voice mail (1) • To access your voicemail, hold down the key. • Follow the prompts to set up your voicemail account. 5 Messages.................. 3.3 Answer or decline a call Use the messaging feature to send and receive text (SMS) and When you receive an incoming call, press the key to answer multimedia (MMS) messages. and then hang up using the key. 5.1 Create message • From the Home screen, press the Center Soft Key and select Messages. • Press the Left Soft Key to write text messages. • Enter the phone number of the recipient in the To bar or press the Right Soft Key to add recipients. (1) Contact your service provider to check service availability. 7 8

• Press the Message bar to enter the text of the message. • Press the Left Soft Key to send text messages. 7 Browser.................... 5.2 Send a multimedia message Using Browser, you can enjoy surfing the Web. MMS enables you to send video clips, images, photos, contacts and sounds . From the Message screen, select New > Options > To access this function, press the Center Soft Key from the Add attachment, to access all the messaging options Home screen and select Browser. An SMS will be converted to MMS automatically when media 8 Gallery....................... files (image, video, audio, etc.) are attached. An SMS message of more than a certain number of characters (the number of characters depends on your language) will be charged as several SMS. Specific Gallery acts as a media player for you to view photos. In letters (accented) will increase the size of the SMS, this addition, a set of further operations to pictures are available for may cause multiple SMS to be sent to your recipient your choice. To access this function, press the Center Soft Key from the 6 Camera...................... Home screen and select Gallery. Your mobile phone is equipped with a camera for taking photos and shooting videos: 9 Clock......................... 6.1 Camera Your mobile phone has a built-in clock. To access this function, press the Center Soft Key from the To access this function, press the Center Soft Key from the Home screen and select Camera or press the right Navigation Home screen and select Clock. key from Idle screen. To take a picture The screen acts as the viewfinder. Position the object or 10 Music......................... landscape in the viewfinder, and press the Center Soft Key Using this menu, you can play music files stored on phone to take pictures which will be automatically saved. storage in your phone. Music files can be downloaded from your 6.2 Camcorder computer to phone using a USB cable. To shoot a video To access this function, press the Center Soft Key from the Home screen and select Music. • Press the right side of Navigation key to switch to Video mode from Camera mode. • Press the Center Soft Key to shoot a video. • After finished, press the Center Soft Key again to save. You could go to Video app to play. 9 10

11 FM Radio.................. 14 Video......................... Your phone is equipped with a radio(1) with RDS(2) To access this function, press the Center Soft Key from the functionality. You can use the application as a traditional radio Home screen and select Video. with saved channels or with parallel visual information related to When access to this feature, you can play, share, delete and store the radio program on the display if you tune to stations that offer the video according to your preference. Visual Radio service. To access this function, press the Center Soft Key from the Home screen and select FM Radio. To use it, you must plug in your headset, which works 15 Settings..................... as an antenna connected with your phone To access this function, press the Center Soft Key from the Home screen and select Settings. 12 Calendar................... With this function, you can customize your phone by setting: Network & Connectivity, Personalization, Privacy & Security, Storage, Device, Account. Use the Calendar to keep track of important meetings, appointments, etc. To access this function, press the Center Soft Key Home screen and select Calendar. from the 16 FileManager............. To access this function, press the Center Soft Key from the Home screen and select FileManager. 13 Calculator................. Your phone provides internal storage space for you to manage files and also supports a microSD card. The contents of the microSD card are editable. You can create a new folder and delete, edit, search, mark, and view the details and files it With the Calculator, you can solve many mathematical problems. contains. To access this function, press the Center Soft Key from the Home screen and select Calculator. Enter a number and the arithmetic operation to be performed, enter the second number, then press “=” to display the result. 17 Recorder................... Accessing the Recorder allows you to make voice or sound recordings. Your phone supports oups format files only. (1) The quality of the radio depends on the coverage of the radio station in that particular area. (2) Depending on your network operator and market. 11 12

18 Facebook.................. Safety and use...................... We recommend that you read this chapter carefully before using Facebook is a social unity that connects people with friends your phone. The manufacturer disclaims any liability for damage, and others who work, study and live around them. It provides which may result as a consequence of improper use or use contrary a number of features with which users interact, such as Wall, to the instructions contained herein. Pokes, etc. • TRAFFIC SAFETY: Given that studies show that using a phone while driving a vehicle 19 Google applications constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their phone when the vehicle is not parked. When driving, do not use your phone and headset to listen to music 19.1 Maps or to the radio. Using a headset can be dangerous and forbidden in some areas. Google Maps offers satellite imagery, road condition, topographic When switched on, your phone emits electromagnetic waves that map and route planning for traveling by foot, car, or public can interfere with the vehicle’s electronic systems such as ABS anti- transportation. By using this application, you can get your own lock brakes or airbags. To ensure that there is no problem: location, search for a place, and get suggested route planning - Do not place your phone on top of the dashboard or within an for your trips. airbag deployment area; - Check with your car dealer or the car manufacturer to make sure 19.2 YouTube that the dashboard is adequately shielded from phone RF energy. YouTube is an online video-sharing application where users • CONDITIONS OF USE: can upload, view, and share videos. Available content includes You are advised to switch off the phone from time to time to video clips, TV clips, music videos, and other content such as optimize its performance. video blogging, short original videos, and educational videos. It Switch the phone off before boarding an aircraft. supports a streaming function that allows you to start watching Switch the phone off when you are in health care facilities, except videos almost as soon as they begin downloading from the in designated areas. As with many other types of equipment now in internet. regular use, phones can interfere with other electrical or electronic devices, or equipment using radio frequency. 19.3 Google Assistant Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol Google Assistant is Google's voice controlled smart assistant that station, or chemical plant, or in any potentially explosive atmosphere. allows you to search for information online, open apps on your When the phone is switched on, it should be kept at least 15 cm phone, send messages, etc. from any medical device such as a pacemaker, a hearing aid, or an To access Google Assistant insulin pump, etc.. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any. • Long press the Center soft key or press the Center soft key To avoid hearing impairment, pick up the call before holding your from the Home screen and select Assistant. phone to your ear. Also move the phone away from your ear while • Press the Center soft key and say whatever you want to access. using the "hands-free" mode because the amplified volume might cause hearing damage. Do not let children use the phone and/or play with the phone and accessories without supervision. 13 14

If your phone has a removable cover, note that your phone may - If your hands, wrists, or arms become tired or sore while playing, contain substances that could create an allergic reaction. stop and rest for several hours before playing again; If your phone is a unibody device, the back cover and battery are - If you continue to have sore hands, wrists, or arms during or after not removable. If you disassemble your phone the warranty will not playing, stop the game and see a doctor. apply. Disassembling the phone may damage the battery, and may When you play games on your phone, you may experience occasional cause leakage of substances that could create an allergic reaction. discomfort in your hands, arms, shoulders, neck, or other parts Always handle your phone with care and keep it in a clean and of your body. Follow the instructions to avoid problems such dust-free place. as tendinitis, carpal tunnel syndrome, or other musculoskeletal Do not allow your phone to be exposed to adverse weather disorders. or environmental conditions (moisture, humidity, rain, infiltration • PRIVACY: of liquids, dust, sea air, etc.). The manufacturer’s recommended Please note that you must respect the laws and regulations in operating temperature range is 0°C (32°F) to 40°C (104°F). force in your jurisdiction or other jurisdiction(s) where you will use At over 40°C (104°F) the legibility of the phone’s display may be your phone regarding taking photographs and recording sounds impaired, though this is temporary and not serious. with your phone. Pursuant to such laws and regulations, it may be Do not open, dismantle, or attempt to repair your phone yourself. strictly forbidden to take photographs and/or to record the voices Do not drop, throw, or bend your phone. of other people or any of their personal attributes, and reproduce Do not use the phone if the glass made screen is damaged, cracked, or distribute them, as this may be considered to be an invasion or broken to avoid any injury. of privacy. It is the user's sole responsibility to ensure that prior Do not paint it. authorization has been obtained, if necessary, in order to record Use only batteries, battery chargers, and accessories which are private or confidential conversations or take a photograph of recommended by TCL Communication Ltd. and its affiliates and are another person; the manufacturer, the seller or vendor of your compatible with your phone model. TCL Communication Ltd. and its phone (including the carrier) disclaim any liability which may result affiliates disclaim any liability for damage caused by the use of other from improper use of the phone. chargers or batteries. Remember to make backup copies or keep a written record of all • BATTERY: important information stored on your phone. Following air regulation, the battery of your product is not charged. Some people may suffer epileptic seizures or blackouts when Please charge it first. exposed to flashing lights, or when playing video games. These For non-unibody device: seizures or blackouts may occur even if a person never had a Observe the following precautions for battery use: previous seizure or blackout. If you have experienced seizures or - Do not attempt to open the battery (due to the risk of toxic fumes blackouts, or if you have a family history of such occurrences, please and burns); consult your doctor before playing video games on your phone or - Do not puncture, disassemble, or cause a short circuit in a battery; enabling a flashing-lights feature on your phone. - Do not burn or dispose of a used battery in household garbage or Parents should monitor their children’s use of video games or other store it at temperatures above 60°C (140°F ). features that incorporate flashing lights on the phones. All persons Batteries must be disposed of in accordance with locally applicable should discontinue use and consult a doctor if any of the following environmental regulations. Only use the battery for the purpose symptoms occur: convulsion, eye or muscle twitching, loss of for which it was designed. Never use damaged batteries or those awareness, involuntary movements, or not recommended by TCL Communication Ltd. and/or its affiliates. disorientation. To limit the likelihood of such symptoms, please take For unibody device: the following safety precautions: Please note your phone is a unibody device, the back cover and - Do not play or use a flashing-lights feature if you are tired or battery are not removable. Observe the following precautions: need sleep; - Do not attempt to open the back cover; - Take a minimum of a 15-minute break hourly; - Do not attempt to eject, replace, or open battery; - Play in a room in which all lights are on; - Do not puncture the back cover of your phone; - Play at the farthest distance possible from the screen; 15 16

- Do not burn or dispose of your phone in household garbage or store it at temperature above 60°C (140°F ). Phone and battery as a unibody device must be disposed of in Radio waves.......................... accordance with locally applicable environmental regulations. This symbol on your phone, the battery, and the THIS MOBILE PHONE MEETS THE GOVERNMENT’S accessories means that these products must be taken to REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. collection points at the end of their life: Your phone is a radio transmitter and receiver. It is designed not - Municipal waste disposal centers with specific bins for to exceed the limits for exposure to radio waves (radio frequency these items of equipment; electromagnetic fields) recommended by international guidelines. The - Collection bins at points of sale. guidelines were developed by an independent scientific organization They will then be recycled, preventing substances being disposed of (ICNIRP) and include a substantial safety margin designed to assure in the environment, so that their components can be reused. the safety of all persons, regardless of age and health. This symbol on your phone, the battery, and the accessories means The exposure standard for mobile phones employs a unit of that these products must be taken to collection points at the end measurement known as the Specific Absorption Rate, or SAR. of their life: The SAR limit set by public authorities such as the Federal - Municipal waste disposal centers with specific bins for these items Communications Commission of the US Government (FCC), or by of equipment; Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue. - Collection bins at points of sale. Tests for SAR are conducted using standard operating positions with They will then be recycled, preventing substances being disposed of the mobile phone transmitting at its highest certified power level in in the environment, so that their components can be reused. all tested frequency bands. In European Union countries: Although the SAR is determined at the highest certified power level, These collection points are accessible free of charge. the actual SAR level of the mobile phone while operating can be All products with this sign must be brought to these collection points. well below the maximum value. This is because the mobile phone is In non-European Union jurisdictions: designed to operate at multiple power levels so as to use only the Items of equipment with this symbol are not to be thrown into power required to reach the network. In general, the closer you are ordinary bins if your jurisdiction or your region has suitable recycling to a wireless base station antenna, the lower the power output of and collection facilities; instead they are to be taken to collection the mobile phone. points for them to be recycled. Before a mobile phone model is available for sale to the public, CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN compliance with national regulations and standards must be shown. INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING The highest SAR value for 3078G when tested is 1.02 W/kg for use TO THE INSTRUCTIONS. at the ear and 1.38 W/kg and for use close to the body. While there may be differences between the SAR levels of various • CHARGERS: mobile phones and at various positions, they all meet the government Main powered chargers will operate within the temperature range of: requirement for RF exposure. For body-worn operation, the mobile 0°C (32°F) to 40°C (104°F ). phone meets FCC RF exposure guidelines provided that it is used The chargers designed for your phone meet the standard for safety with a non-metallic accessory with the handset at least 10 mm from of information technology equipment and office equipment use. the body. Use of other accessories may not ensure compliance with They are also compliant with the ecodesign directive 2009/125/EC. FCC RF exposure guidelines. Due to different applicable electrical specifications, a charger you Additional information on SAR can be found on the Cellular purchased in one jurisdiction may not work in another jurisdiction. Telecommunications & Internet Association (CTIA) Web site: http:// They should be used for this purpose only. www.phonefacts.net Characteristics of power supply (depending on the country): Travel charger: Input: 100-240 V, 50/60 Hz, 150 mA Output: 5 V, 550 mA Battery: Lithium 1030mAh 17 18

The World Health Organization (WHO) considers that present As mobile devices offer a range of functions, they can be used in scientific information does not indicate the need for any special positions other than against your ear. In such circumstances the precautions for use of mobile phones. If individuals are concerned, device will be compliant with the guidelines when used with headset they might choose to limit their own or their children’s RF exposure or USB data cable. If you are using another accessory ensure that by limiting the length of calls, or using “hands-free” devices to keep whatever product is used is free of any metal and that it positions the mobile phones away from the head and body. (fact sheet n°193). mobile phone at least 10 mm away from the body. Additional WHO information about electromagnetic fields and FCC ID: 2ACCJH109 public health are available on the following website: http://www. Please note by using the device some of your personal data may who.int/peh-emf. be shared. It is under your own responsibility to protect your own Note: This equipment has been tested and found to comply with personal data and not to share it with any unauthorized or third the limits for a Class B digital device pursuant to part 15 of the FCC party devices. For products with Wi-Fi features, only connect to Rules. These limits are designed to provide reasonable protection trusted Wi-Fi networks. Also, when using your product as a hotspot against harmful interference in a residential installation. This (where available), ensure your network security. These precautions equipment generates, uses and can radiate radio frequency energy will help prevent unauthorized access to your phone. Your product and, if not installed and used in accordance with the instructions, may can store personal information in various locations including a SIM cause harmful interference to radio communications. However, there card, memory card, and built-in memory. Be sure to remove or clear is no guarantee that interference to radio or television reception, all personal information before you recycle, return, or give away which can be determined by turning the equipment off and on, the your product. Choose your apps and updates carefully, and install user is encouraged to try to correct the interference by one or more from trusted sources only. Some apps can impact your product’s of the following measures: performance and/or have access to private information including - Reorient or relocate the receiving antenna. account details, call data, location details, and network resources. - Increase the separation between the equipment and receiver. Note that any data shared with TCL Communication Ltd. is stored - Connect the equipment into an outlet on a circuit different from in accordance with applicable data protection legislation. For these that to which the receiver is connected. purposes TCL Communication Ltd. implements and maintains - Consult the dealer or an experienced radio/ TV technician for appropriate technical and organizational measures to protect help. Changes or modifications not expressly approved by the party all personal data, for example, against unauthorized or unlawful responsible for compliance could void the user’s authority to operate processing and accidental loss or destruction of or damage to such the equipment. personal data whereby the measures shall provide a level of security For the receiver devices associated with the operation of a licensed that is appropriate having regard to radio service (e.g. FM broadcast), they bear the following statement: - The technical possibilities available; This device complies with Part 15 of the FCC Rules. Operation is - The costs for implementing the measures; subject to the condition that this device does not cause harmful - The risks involved with the processing of the personal data, and; interference. - The sensitivity of the personal data processed. For other devices, they bear the following statement: You can access, review, and edit your personal information at any This device complies with Part 15 of the FCC Rules. Operation is time by logging into your user account, visiting your user profile or subject to the following two conditions: by contacting us directly. Should you require us to edit or delete your (1) this device may not cause harmful interference personal data, we may ask you to provide us with evidence of your (2) this device must accept any interference received, including identity before we can act on your request. interference that may cause undesired operation. Your mobile phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it. 19 20

Protection against theft(1) Licenses.................................. Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the number the first time you use your phone by microSD Logo is a trademark. entering *#06# and keep it in a safe place. It may be requested by the police or your carrier if your phone is stolen. This number allows The Bluetooth word mark and logos are owned by the your phone to be blocked preventing a third person from using it, Bluetooth SIG, Inc. and any use of such marks by TCL even with a different SIM card. Communication Ltd. and its affiliates is under licence. Disclaimer Other trademarks and trade names are those of their There may be certain differences between the user manual respective owners. description and the phone’s operation, depending on the software Alcatel 3078G Bluetooth Declaration ID XXXXXX release of your phone or specific carrier services. TCL Communication shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the carrier exclusively. General information............ • Website: www.alcatelonetouch.us Warranty................................ • Facebook: http://www.facebook.com/alcatelonetouchusa / www.facebook.com/alcatelonetouchcanada TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during • Twitter: http://www.twitter.com/alcatelonetouch normal consumer usage and condition be proven to be defective • Hot Line Number: In the United States, call 855-368-0829 for in material or workmanship that results in product failure within technical support. In Canada, call 855-844-6058 for technical the first twelve (12) months from the date of purchase as shown support. on your original sales receipt from an authorized sales agent. Such On our Website, you will find our FAQ (Frequently Asked Questions) defect(s) will be repaired or replaced (with new or rebuilt parts) at the section. You can also contact us by e-mail to ask any questions you company’s option without charge for parts or labor directly related may have. to the defect(s). An electronic version of this user guide is available in English Batteries, power adapters, and other accessories sold as in box and other languages according to availability on our server: items are also warranted against defects and workmanship that www.alcatelonetouch.us results in product failure within the first six (6) months period from Your telephone is a transceiver that operates on GSM networks in the date of purchase as shown on your original sales receipt. Such quad-band (850/900/1800/1900 MHz) or UMTS in dual band defect(s) will be repaired or replaced (with new or rebuilt parts) at the (850/1900) MHz. company’s option without charge for parts or labor directly related to the defect(s). The limited warranty for your wireless device will be voided if any of the following conditions occur: • N  on-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used; •  Connection to any equipment not supplied or not recommended by TCL Communication Ltd.; (1) Contact your service provider to check service availability. 21 22

• Modification or repair performed by individuals not authorized How to obtain Hardware Service within the terms of this warranty: by TCL Communication Ltd. or its affiliates; Create a user profile (alcatel.finetw.com) and then create an RMA • Changes to the device operating system by the user or third for the defective device. Ship the device with a copy of the original party applications; proof of purchase (e.g. original copy of the dated bill of sale, invoice) • Acts of god such as inclement weather, lightning, power surges, with the owner’s return address (No PO Boxes accepted), wireless fire, humidity, infiltration of liquids or foods, chemical products, carrier’s name, alternate daytime phone number, and email address download of files, crash, high voltage, corrosion, oxidation; with a complete problem description. Only ship the device. Do not • Removal or altering of the wireless device’s event labels or ship the SIM card, memory cards, or any other accessories such serial numbers (IMEI); as the power adapter. You must properly package and ship the • Damage from exposure to water or other liquids, moisture, wireless device to the repair center. TCL Communication Ltd. is not humidity, excessive temperatures or extreme environmental responsible for devices that do not arrive at the service center or are conditions, sand, excess dust and any condition outside the damaged in transit. Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, operating guidelines; repair, and return your device to the address provided in the RMA. • Defects in appearance, cosmetic, decorative or structural items Check the warranty repair status by going online with the RMA such as framing and non-operative parts; number on web portal. • Damage as result of physical abuse regardless of cause. There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential Troubleshooting................... damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed Before contacting the service center, you are advised to follow by law. Some states do not allow the exclusion or limitation of the instructions below: incidental or consequential damages, or limitation of the duration • You are advised to fully charge ( ) the battery for optimal of implied warranties, so the preceding limitations or exclusions may operation. not apply to you. • Avoid storing large amounts of data in your phone as this may How to obtain Support: In United States please call, (855) 368-0829 affect its performance. or go to www.alcatelonetouch.us for technical support. In Canada please call, (855) 844-6058 or go to www.alcatelonetouch.ca for • Use the FOTA (Firmware Over The Air) Upgrade tool to technical support. We have placed many self-help tools that may update your phone's software. To access Update phone, press help you to isolate the problem and eliminate the need to send your Settings\Device\Device Information\Software Update. wireless device in for service. In the case that your wireless device is and carry out the following checks: no longer covered by this limited warranty due to time or condition, My phone can't be switched on or is frozen you may utilize our out of warranty repair options. • Check the battery contacts, remove and reinstall your battery, then turn your phone on • Check the battery power level, charge for at least 20 minutes My phone has not responded for several minutes • Restart your phone by pressing and holding the key • Remove the battery and re-insert it, then restart the phone My phone turns off by itself • Make sure power off key is not mis-contacted • Check the battery charge level 23 24

My phone can't charge properly Unable to receive incoming calls • Make sure you are using an Alcatel battery and the charger • Make sure your phone is switched on and connected to a from the box network (check for overloaded or unavailable network) • Clean the battery contact if it’s dirty • Check your subscription status with your carrier (credit, SIM • Make sure your battery is inserted properly before plugging card valid, etc.) in the charger • Make sure you have not forwarded incoming calls • Make sure that your battery is not completely discharged; if the • Make sure that you have not barred certain calls battery power is empty for a long time, it may take around 20 • Make sure that your phone is not in flight mode minutes to display the battery charger indicator on the screen. The caller’s name/number does not appear when a call is • Make sure charging is carried out under normal conditions received (0°C to +40°C) • Check that you have subscribed to this service with your carrier • When abroad, check that the voltage input is compatible • Your caller has concealed his/her name or number My phone can't connect to a network or “No service” is I can't find my contacts displayed • Make sure your SIM card is not broken • Try connecting in another location • Make sure your SIM card is inserted properly • Verify the network coverage with your carrier • Import all contacts stored in SIM card to phone • Check with your carrier that your SIM card is valid The sound quality of the calls is poor • Try selecting the available network(s) manually • You can adjust the volume during a call by pressing the Volume • Try connecting at a later time if the network is overloaded up/down key My phone can't connect to the Internet • Check the network strength • Check that the IMEI number (press *#06# ) is the same as the • Make sure that the receiver, connector, or speaker on your one printed on your warranty card or box phone is clean. • Make sure that the internet access service of your SIM card I am unable to use the features described in the manual is available • Check with your carrier to make sure that your subscription • Check your phone's Internet connection settings includes this service • Make sure you are in a place with network coverage. • Make sure this feature does not require an Alcatel accessory • Try connecting at a later time or another location. I am unable to add a contact in my contacts Invalid SIM card • Make sure that your SIM card contacts are not full; delete some Make sure the SIM card has been correctly inserted files from your SIM card or save the files in the phone contacts • Make sure the chip on your SIM card is not damaged or • My callers are unable to leave messages on my voicemail scratched • Contact your service provider to check service availability • Make sure the service of your SIM card is available I can't access my voicemail Unable to make outgoing calls • Make sure your carrier’s voicemail number is correctly entered • Make sure you have dialed a valid number and press the in "Messages/Voice mail server" key • Try later if the network is busy • For international calls, check the country and area codes • Make sure your phone is connected to a network, and the I am unable to send and receive MMS network is not overloaded or unavailable • Check your phone memory availability as it might be full • Check your subscription status with your carrier (credit, SIM • Contact your service provider to check service availability and card valid, etc.) check MMS parameters • Make sure you have not barred outgoing calls • Verify the server center number or your MMS profile with • Make sure that your phone is not in flight mode your carrier 25 26

• The server center may be swamped, try again later SIM card PUK locked • Contact your service provider to obtain the PUK code (Personal Unblocking Key) The phone can't be detected by others via Bluetooth • Make sure that Bluetooth is turned on and your phone is visible to other users • Make sure that the two phones are within Bluetooth’s detection range How to make your battery last longer • Make sure you follow the complete charge time (minimum 3 hours) • After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication • Adjust the brightness of the screen as appropriate • Deactivate Bluetooth when not in use 27


Document Created: 2019-09-18 09:24:01
Document Modified: 2019-09-18 09:24:01
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