A70A MPCS_QG_EN_v3_20180510

FCC ID: 2ACCJBT09

Users Manual

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FCCID_3863505

Quick Start Guide Alcatel would like to thank you for your purchase.We hope you will enjoy your high-quality mobile communication experience. For more information about your phone or to download the complete user manual version, please visit https:// us.alcatelmobile.com BC English - CJB1L6001AAA

Table of contents 9.2 Fingerprint:......................................................................... 20 1 Your device.................................................................1 9.3 Face recognition................................................................ 20 1.1 Keys and connectors.......................................................... 1 SAFETY AND USE.......................................................21 1.2 SIM Card............................................................................... 4 General information.....................................................33 1.3 Battery................................................................................... 5 MetroPCS Information.................................................34 1.4 Home Screen....................................................................... 6 12 Month limited warranty..........................................40 1.5 Applications.......................................................................... 8 Recycling Information..................................................40 2 Calls...........................................................................10 Troubleshooting............................................................41 2.1 Placing a call....................................................................... 10 2.2 International call .............................................................. 11 2.3 Wi-Fi Calling...................................................................... 12 3 CONTACTS.............................................................13 3.1 Create a New Contact................................................... 13 3.2 Make a Call from Contact List...................................... 13 This product meets applicable national SAR 4 EMAIL.......................................................................13 limits of 1.6 W/kg. The specific maximum 4.1 Set Up Email Accounts.................................................... 13 SAR values can be found on page 28 of this 5 Messaging..................................................................14 user guide. When carrying the product or using it while worn on your body, either 5.1 Create and Send a Message........................................... 14 5.2 Send a Multimedia Message............................................ 15 www.sar-tick.com use an approved accessory such as a holster or otherwise maintain a distance of 15 mm 6 Getting connected...................................................15 from the body to ensure compliance with 6.1 Web Browser.................................................................... 15 RF exposure requirements. Note that the 6.2 CloserTVTM................................................................................................................................16 product may be transmitting even if you are 6.3 Accessing Files................................................................... 16 not making a phone call. 6.4 Data Sharing....................................................................... 17 To prevent possible hearing damage, do not 6.5 Bluetooth® ....................................................................... 18 listen at high volume levels for long periods. 7 Volume & ringtone..................................................18 Exercise caution when holding your device 8 Software updates.....................................................19 near your ear while the loudspeaker is in use. 9 Security ....................................................................19 9.1 Screen lock......................................................................... 19

1 Your device Dual-tone Flash 1.1 Keys and connectors Primary rear Camera Secondary rear Camera Volume Infrared Headset Connector Keys Microphone Fingerprint Sensor Power Front Flash Front Camera Key Proximity & Light Sensor LED Indicator Recent Apps button • Touch to open a card view of applications you've worked with recently. Home button Speaker • From any application or screen, touch to return to the Home screen. • Long press to turn on Google Now.You can get USB Type-C help such as getting directions and restaurant information based on the content detected on the screen. 1 2

Back button 1.2 SIM Card • Touch to go back to the previous screen, The SIM (Subscriber Identity Module) card identifies your or close a dialog box, options menu, the device to the wireless network. You can't make or receive Notification panel, etc. phone calls without a properly installed SIM card unless it's an emergency call (911). Power key • Press: Lock the screen/Light up the screen. You don't need to power off your device before inserting or • Press and hold: Show the popup menu to select removing the SIM card. from Power off/Restart. Note: Your phone only supports NANO SIM cards. Do not • Press and hold the Power key and Volume key to attempt to insert other SIM types like mini and micro cards to make a screenshot. avoid damage to your device. • Press and hold the Power key for at least 10 seconds to force reboot. 1.2.1 Insert/Remove the NanoSIM and MicroSD Cards Volume Keys • In call mode, adjusts the earpiece or headset 1. Use a SIM pin to open the slot. volume. • In Music/Video/Streaming mode, adjusts the media volume. • In general mode, adjusts the ringtone volume. • Mutes the ringtone of an incoming call. • In camera preview mode, press Volume key to take a photo or press and hold to make burst shot. 2. Insert/Remove the SIM card and MicroSD card. Note: MicroSD Cards are sold separately. 3 4

1.3 Battery battery usage to extend battery life. To turn on your Power Saving mode, from the Home screen, touch To optimize battery performance, be sure to fully charge your > Settings > Battery. Then turn on the Standby device before using it for the first time. intelligent power saving and the Battery saver. 1.3.1 Charging the device 1.4 Home Screen 1. Insert the small end of the charging cable into the charge You can bring all the items (applications, shortcuts, folders and port as shown. widgets) you love or use most frequently to your Home screen for quick access. Touch the Home key to get instant access to the Home screen. Status bar   •T  ouch and drag down to open the notifications panel. Search bar •T  ouch  to enter text search screen. • Touch  to enter voice search 2. Connect charger to power outlet screen. Note: Please use the cable that came with your device. Using Favorite applications tray other cables may damage the charging port or reduce battery performance. • Touch to enter the applications. • Touch and hold to move or change 1.3.2 Optimize Battery Life applications. Home key To optimize battery life, adjust your screen brightness and Back Recent apps display timeout. • Touch to go back to • Touch to view recent apps. last screen. 1. Adjusting brightness level: Lowering your screen brightness level can optimize your battery level. To Home screen is provided in an extended format to allow more adjust the brightness level, from the Home screen, touch space for adding applications, shortcuts etc. Slide all Home > Settings > Display > Brightness level. To screens horizontally left and right to get a complete view of lower the brightness level, move the wheel to the left. the Home screens. The white circles at the lower part of the 2. Power Saving Mode: Power Saving mode minimizes screen indicate which screen you are viewing. 5 6

1.4.1 Status Bar 1.5 Applications The Status bar appears at the top of your Home screen. 1.5.1 App List You will find icons indicating your device’s status and new notification alerts appear in the Status bar. Press the Application icon from the idle screen to access the App list. Icon Status Bluetooth active ® Wi-Fi® active Network (full signal) Network (roaming) 4G LTE data service 3G data service Airplane mode 1.5.2 Add/Remove Application Alarm set 1. Add: You can touch and hold a folder, an application, or a widget to activate the Move mode and drag the item to Battery (charging) any Home screen you prefer. 2. Reposition: Touch and hold the item to be repositioned Battery (fully charged) to activate the Move mode, drag the item to the desired position and then release. New message You can move items both on the Home screen and the Favorite tray. Hold the icon on the left or right edge of the screen to drag the item to another Home screen. 7 8

3. Remove: Touch and hold the item to be removed to activate the Move mode, drag the item up to the top of the icon, and release after the item turns red. 2 Calls 4. Create folders: To improve the organization of items 2.1 Placing a call (shortcuts or applications) on the Home screen, you can You can easily place a call using Call from the Home screen. create a folder by stacking one app on top of another. To rename a folder, open it and touch the folder’s title bar to input the new name. 5. Wallpaper customization: You can change your wallpaper in two different ways: i Touch and hold an empty area on the Home screen and then select WALLPAPERS from bottom options. Slide left and right to view and select one Wallpaper image options, select Set wallpaper on top left bar and then select Home screen to set image as Home screen. You can set different wallpapers for Lock screen and Home screen. Enter the desired number from the keyboard directly and ii Change your wallpaper by going to Settings > Display touch to place the call or select a contact from or > Wallpaper. by sliding or touching tabs, then to make the call. The number you entered can be saved to Contacts by touching Create new contact or Add to a contact. If you make a mistake, you can delete the incorrect digits by touching . To hang up a call, touch . 9 10

2.3 Wi-Fi Calling Wi-Fi Calling can improve your coverage by allowing you to make phone calls over a Wi-Fi network (when a Wi-Fi network is available). To use Wi-Fi Calling, please use the SIM card shipped with your device. A different SIM card may not work with the Wi-Fi Calling feature. Important! You must also have a 9-1-1 emergency address registered with your account. Log into your account at (https://www. metropcs.com/account/sign-in.html). Go to your profile, click Line Settings and select to edit your E911 Address. Check periodically to ensure your address is always up to date. • Corporate accounts may require administrator assistance for 9-1-1 Address registration. When you receive a call: To enable/disable Wi-Fi Calling • Slide up the icon or touch ANSWER to answer. • Slide down the icon or touch DISMISS to reject; 1. From the home screen, touch > > Settings > • Touch the icon to reject the call by sending a preset Calls > Wi-Fi calling. message. 2. Touch Enable Wi-Fi Calling to activate/ deactivate To mute the ringtone volume of an incoming call, press the the feature. Volume Up/Down Key. To change the connection preference for Wi-Fi Calling Note: For your convenience, your phone features a unique 1. Touch > > Settings > Calls . Reversible UI functionality that can accept calls even in the 2. Touch Wi-Fi Calling > Connection preferences. upside down position. 3. Touch the desired Wi-Fi Calling preference. 2.2 International call To dial an international call, long press to enter “+”, then enter the international country prefix followed by the full phone number and touch . 11 12

3 CONTACTS settings interfaces. Finally touch FINISH to complete setup. 3.1 1. Create a New Contact From the Home screen, touch Application icon select Contacts icon . , and 5 Messaging Use the messaging feature to send and receive text (SMS) and multimedia (MMS) messages. 2. Touch to create a new contact. 3. Enter contact’s name and other contact information. 5.1 Create and Send a Message 4. When finished, touch SAVE to Save. 1. From the Home screen, touch > Messaging icon to enter . 3.2 Make a Call from Contact List 2. Touch to write text messages. 1. From the Home screen, touch > Contacts 3. Enter the phone number of the recipient in the bar at icon . the top of the page or touch to add recipients. 2. Touch a contact to view details, then touch to call. 4 4. Press the Type message bar to enter the text of the message. EMAIL 5. Press the icon to send text messages. 4.1 Set Up Email Accounts 1. From the Home screen, touch > Email icon An email wizard will guide you through the steps to set up an email account. 2. Enter the email address and password of the account you want to set up. 3. If the account you entered is not provided by your service provider in the device, you can touch MANUAL SETUP after entering the email address, An SMS message of more than 160 characters will be charged select an account type and enter password of your as several SMS. A counter will be on the right of the text box email, then correctly fill in server and port in both to remind you how many characters are allowed to be entered Incoming server settings and Outgoing server in one message. 13 14

Note: Specific letters (accented) will also increase the size of the SMS, this may cause multiple SMS to be sent to your recipient. 5.2 Send a Multimedia Message MMS enables you to send video clips, images, animations, slides and sounds to other compatible mobiles and e-mail addresses. An SMS will be converted to MMS automatically when media files (image, video, audio, etc.) are attached or subject or email addresses are added. To send a multimedia message, enter the recipient’s phone 6.2 CloserTVTM number in the To bar and touch the Type message bar to enter the text of the message. Touch the icon to attach a This function can universally access to both live TV and picture, video, audio and so on. Over The Top(1) content, fully control both mobile and TV screens, and seamlessly swap between live TV channels and When finished, touch to send the multimedia message. OTT content: Note: Data must be turned on to successfully send MMS From the home screen, touch > CloserTV TM messages. • Touch to search the video you want to watch. 6 Getting connected • Touch • Touch to search content by voice. to control the TV content. Note: you need to set the Remote control by touching the 6.1 Web Browser Set up and following the instructions before using it From the Home screen, touch > Chrome . A web for the first time. browser with which you can surf the Internet. 6.3 Accessing Files Your bookmarks, browsing history, and settings across all To access media files and photos saved on your device or to devices with the browser installed can be synchronised with transfer files from your device’s SD card (sold separately) to your Google account. your computer, follow these steps: (1) OTT: The deliver of film and TV content provided via a high-speed Internet connection rather than a cable or satellite provider. OTT does not mean free, some of OTT services require a subscription, i.e. one does not have access to Netflix without a subscription. . 15 16

from your network operator. Extra fees may also be charged To connect device to PC in roaming areas. 1. Use the USB cable that came with your device to connect the device to a USB port on your computer. 6.5 Bluetooth® You will receive a notification that the USB is connected. Your device comes with Bluetooth connectivity, a wireless 2. If you use MTP or PTP, your phone will be automatically technology that enables a data connection between your connected. Note: Before using MTP, make sure that the device and a Bluetooth headset or other Bluetooth device driver (Windows Media Player 11 or higher version) (sold separately). has been installed. 6.5.1 Connect to Bluetooth To locate data you have transferred or downloaded in your microSD card/internal storage: 1. From the Home screen, touch icon > Settings icon • Touch to open the applications list. > Connected devices. • Touch Files . 2. Touch the switch of Bluetooth to activate this function. All data you have downloaded is stored in the Files.Here you 3. The device will automatically search for device. can view media files (videos, photos, music and others), rename 4. Select the desired Bluetooth device to pair with your files, install applications into your device, etc. device. 7 6.4 Data Sharing You can share your device’s mobile data connection with a Volume & ringtone single computer via USB cable (USB tethering) or with up to eight devices at once by turning your device into a portable Adjust In-call Volume Wi-Fi hotspot. While on a call, press the Volume Up/Down Key to adjust To turn on USB tethering or Wi-Fi Hotspot: volume. 1. Touch Settings > Network & Internet > Tethering Adjust Ringtone and Volume & Mobile Hopspot. 1. From the Home screen, press Application icon 2. Touch the switch of USB tethering to activate this and select Settings icon , and then select Sound. function. 2. Position the slider to adjust volume for Media, Alarm, 3. Touch Wi-Fi Hotspot then touch the switch to or Notification separately. activate this function. 3. Touch Advanced to get more settings. Note: These functions may incur additional network charges 17 18

8 Software updates To access Software Updates, follow the these steps: •• PIN: Touch to setup a numeric PIN to unlock screen. •• Password: Touch to setup a password to unlock screen. 9.2 Fingerprint: 1. Connect your device to a Wi-Fi network and make sure 1. Touch and follow the instruction to set up fingerprint it has a strong data connection. scanner to unlock your device. 2. Ensure your battery is fully charged before starting the 2. Use this function you need to turn the switch on, go software update. Your device’s current battery level can to Settings > Security & location > Screen lock be found on your device under Settings > Battery. 3. Turn the Fingerprint switch on. 3. Touch the Application icon from the Home screen 9.3 Face recognition then select Settings > System > About phone > System updates. You can use Face recognition to unlock your device. 4. Touch Check for update and the device will search for From the Home screen, touch > Settings > Face the latest software. recognition and following the instruction to set up face recognition. 5. If software update is available, click on Download update. Once the software is downloaded, touch When you select turn on the face recognition later. you can go Install update > Install. back to Face recognition again to turn it on. 6. Now your device has the latest version of the software. 9 Security To help prevent others from using your device without your permission, activate the following security options: From the Home screen, touch > Settings > Security & location > Device security 9.1 Screen lock •• None: Touch to disable screen unlock security. •• Swipe: Touch to enable slide unlock mode. •• Pattern: Touch to draw a pattern to unlock screen. 19 20

SAFETY AND USE Conditions of Use We recommend that you read this chapter carefully before You are advised to switch off the mobile device from time to using your mobile phone. The manufacturer disclaims any time to optimize its performance. liability for damage, which may result as a consequence of Remember to abide by local authority rules of mobile device improper use or use contrary to the instructions contained use on aircrafts. herein. Operational Warnings: Obey all posted signs when using mobile devices in public areas. Traffic Safety • Turn off your mobile device in any location where posted Given that studies show that using a mobile device while driving notices instruct you to do so. In an aircraft, turn off your a vehicle constitutes a real risk, even when the hands-free kit mobile device whenever instructed to do so by airline staff. is used (car kit, headset...), drivers are requested to refrain If your mobile device offers an airplane mode or similar from using their mobile device when the vehicle is not parked. feature, consult airline staff about using it in flight. Check the laws and regulations on the use of wireless mobile • Switch the mobile device off when you are in health care devices and their accessories in the areas where you drive. facilities, except in designated areas. As with many other Always obey them. The use of these devices may be prohibited types of equipment now in regular use, mobile devices can or restricted in certain areas. interfere with other electrical or electronic devices, or When driving, do not use your mobile device and headphone equipment using radio frequency. to listen to music or to the radio. Using a headphone can be • Switch the mobile device off when you are near gas or dangerous and forbidden in some areas. flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, gas station, or chemical plant, or in When switched on, your mobile device emits electromagnetic any potentially explosive atmosphere. waves that can interfere with the vehicle’s electronic systems • When the mobile device is switched on, it should be kept such as ABS anti-lock brakes or airbags. To ensure that there at least 15 cm from any medical device such as a pacemaker is no problem: or insulin pump. In particular when using the mobile device • Do not place your mobile device on top of the dashboard you should hold it against the ear on the opposite side to or within an airbag deployment area, the device, if any. • Check with your car dealer or the car manufacturer to make sure that the car’s electronic devices are shielded from Note: Using your device in landscape mode with polarized sunglasses on may cut light from the screen.Take your polarized mobile device RF energy. sunglasses off or use your device in portrait orientation to continue use. 21 22

Read and follow the directions from the manufacturer of your waste. Please check local regulations for disposal of electronic implantable medical device. If you have any questions about products. using your mobile device with your implantable medical device, Remember to make back-up copies or keep a written record of consult your healthcare provider. all important information stored in your mobile device. It is recommended to have proper supervision while small Some people may suffer epileptic seizures or blackouts when children use your mobile device. playing video games. These seizures or blackouts may occur Do not attempt to disassemble your phone. If you disassemble even if a person never had a previous seizure or blackout. If your phone, the warranty will not apply. you have experienced seizures or blackouts, or if you have a Always handle your mobile device with care and keep it in a family history of such occurrences, please consult your doctor clean and dust-free place. before playing video games on your mobile device. Parents should monitor their children’s use of video games or other Do not allow your mobile device to be exposed to adverse features that incorporate flashing lights on the mobile devices. weather or environmental conditions (moisture, humidity, rain, All persons should discontinue use and consult a doctor infiltration of liquids, dust, sea air, etc.). The manufacturer’s if any of the following symptoms occur: convulsion, eye or recommended operating temperature range is 0°C (32°F) to muscle twitching, loss of awareness, involuntary movements, or +50°C (122°F) disorientation. To limit the likelihood of such symptoms, please Note: The max value depends on the device condition, take the following safety precautions: materials around it and the housing paint and texture. • Play at the farthest distance possible from the screen. Over 50°C (122°F) the legibility of the mobile device’s display When you play games on your mobile device, you may may be impaired, though this is temporary and not serious. experience occasional discomfort in your hands, arms, Do not open or attempt to paint or repair your mobile device. shoulders, neck, or other parts of your body. Follow these instructions to avoid problems, such as tendinitis, carpal tunnel Do not drop, throw or try to bend your mobile device. syndrome, or other musculoskeletal disorders: Do not use the mobile device if the screen is damaged, cracked • Take a minimum of a 15-minute break every hour of game or broken to avoid any injury. playing. Use only batteries, battery chargers, and accessories which are • If your hands, wrists, or arms become tired or sore while recommended by TCL Communications Ltd. and its affiliates playing, stop and rest for several hours before playing again. and are compatible with your mobile device model. TCL • If you continue to have sore hands, wrists, or arms during or Communications Ltd. and its affiliates disclaim any liability for after playing, stop the game and see a doctor. damage caused by the use of other chargers or batteries. Your mobile device should not be disposed in municipal 23 24

PROTECT YOUR HEARING • Do not puncture, disassemble or cause a short-circuit in a To prevent possible hearing damage, do not battery. listen at high volume levels for long periods. • Do not burn or dispose of a used battery in household Exercise caution when holding your device near rubbish or store it at temperatures above 60ºC. your ear while the loudspeaker is in use. • Do not disassemble or open crush, bend or deform, puncture or shred. Privacy • Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or Please note that you must respect the laws and regulations of other liquids, expose to fire, explosion or other hazard your jurisdiction or other jurisdiction(s) where you will use Products that have the below symbol must be taken to your mobile device regarding taking photographs and recording collection points at the end of their life: sounds with your mobile device. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their • M  unicipal waste disposal centers with specific personal attributes, and reproduce or distribute them, as this bins for these items of equipment. may be considered to be an invasion of privacy. • Collection bins at points of sale. It is the user’s sole responsibility to ensure that prior They will then be recycled, preventing substances being authorization be obtained, if necessary, in order to record disposed of in the environment, so that their components private or confidential conversations or take a photograph of can be reused. another person; the manufacturer, the seller or vendor of your In European Union countries: mobile device (including the operator) disclaim any liability which may result from the improper use of the mobile device. These collection points are accessible free of charge. All products with this sign must be brought to these collection Battery and Accessories points. Following air regulation, if the battery of your product is not In non-European Union jurisdictions: charged, please charge first. Items of equipment with this symbol are not be thrown into Before removing the battery from your device, make sure that ordinary bins if your jurisdiction or your region has suitable the device is switched off. recycling and collection facilities; instead they are to be taken to collection points for them to be recycled. Observe the following precautions for battery use: • Do not attempt to open the battery (due to the risk of In the United States you may learn more about CTIA’s toxic fumes and burns). Recycling Program at http://www.recyclewirelessphones.com 25 26

CAUTION: IF BATTERY IS REPLACED BY AN INCORRECT of all persons, regardless of age and health. TYPE, DEVICE MIGHT EXPLODE. DISPOSE USED BATTERIES The exposure standard for mobile devices employs a unit of ACCORDING TO THE INSTRUCTION. measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by public authorities such as the Federal Chargers Communications Commission of the US Government (FCC), Home A.C./ Travel chargers will operate within the temperature or by Industry Canada, is 1.6 W/kg averaged over 1 gram range of: 0°C (32°F) to 45°C (113°F). of body tissue. Tests for SAR are conducted using standard operating positions with the mobile device transmitting at The chargers designed for your mobile device meet with the its highest certified power level in all tested frequency bands. standard for safety of information technology equipment and office equipment use. Due to different applicable electrical The FCC has granted an Equipment Authorization for this specifications, a charger you purchased in one jurisdiction may model device with all reported SAR levels evaluated as not work in another jurisdiction. They should be used for this in compliance with the FCC RF exposure guidelines. SAR purpose only. information on this model device is on file with the FCC and can be found under the Display Grant section of HYPERLINK The charger shall be installed near the device and shall be “http://www.fcc.gov/oet/ea/fccid” www.fcc.gov/oet/ea/fccid easily accessible. after searching on FCC ID:2ACCJBT09. Travel charger: 100-240V, 50/60Hz, 0.6A Although the SAR is determined at the highest certified power Output: 5V, 2A /9V, 1.67A level, the actual SAR level of the mobile device while operating can be well below the maximum value. This is because the Radio Waves mobile device is designed to operate at multiple power levels THIS MOBILE DEVICE MEETS THE GOVERNMENT’S so as to use only the power required to reach the network. REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. In general, the closer you are to a wireless base station antenna, the lower the power output of the mobile device. Your mobile device is a radio transmitter and receiver. It Before a mobile device model is available for sale to the public, is designed and manufactured not to exceed the emission compliance with national regulations and standards must be limits for exposure to radio-frequency (RF) energy. These shown. The highest SAR value for this model mobile phone limits are part of comprehensive guidelines and establish when tested is 1.03 W/Kg for use at the ear and 1.18 W/Kg for permitted levels of RF energy for the general population. use close to the body. The guidelines are based on standards that were developed by independent scientific organizations through periodic and While there may be differences between the SAR levels of thorough evaluation of scientific studies. These guidelines various mobile devices and at various positions, they all meet include a substantial safety margin designed to ensure the safety the government requirement for RF exposure. For body-worn 27 28

operation, the device has been tested when positioned a • Connect the equipment into an outlet on a circuit different minimum of 15 mm from the body without any metal parts from that to which the receiver is connected. in the vicinity of the device or when properly used with an • Consult the dealer or an experienced radio/TV technician appropriate accessory and worn on the body. Use of other for help. accessories may not ensure compliance with FCC RF exposure • Changes or modifications not expressly approved by the guidelines. Additional information on SAR can be found on the party responsible for compliance could void the user’s Cellular Telecommunications & Internet Association (CTIA) authority to operate the equipment. Web site: http://www.phonefacts.net For the receiver devices associated with the operation of The World Health Organization (WHO) considers that present a licensed radio service (e.g. FM broadcast), they bear the scientific information does not indicate the need for any following statement: special precautions for use of mobile devices. If individuals This device complies with Part 15 of the FCC Rules. Operation are concerned, they might choose to limit their own or their is subject to the condition that this device does not cause children’s RF exposure by limiting the length of calls, or using harmful interference. “hands-free” devices to keep mobile devices away from the For other devices, they bear the following statement: head and body. (fact sheet n°193). Additional WHO information about electromagnetic fields and public health are available on This device complies with Part 15 of the FCC Rules. Operation the following website: http://www.who.int/peh-emf. is subject to the following two conditions: Note: This equipment has been tested and found to comply (1) This device may not cause harmful interference with the limits for a Class B digital device pursuant to (2) This device must accept any interference received, including interference that may cause undesired operation. part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in Your mobile device is equipped with a built-in antenna. For a residential installation. This equipment generates, uses and optimal operation, you should avoid touching it or degrading it. can radiate radio frequency energy and, if not installed and As mobile devices offer a range of functions, they can be used used in accordance with the instructions, may cause harmful in positions other than against your ear. In such circumstances interference to radio communications. However, there is no the device will be compliant with the guidelines when used with guarantee that interference to radio or television reception, headset or USB data cable. If you are using another accessory which can be determined by turning the equipment off and on, ensure that whatever product is used is free of any metal and the user is encouraged to try to correct the interference by that it positions the mobile device at least 15 mm away from one or more of the following measures: the body. • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. 29 30

Licenses Communications Ltd. You may download the source codes MicroSD Logo is a trademark. from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from Internet.  he Bluetooth® word mark and logos are T owned by the Bluetooth SIG, Inc. and any use Hearing Aid Compatibility of such marks by TCL Communications Ltd. and its affiliates is under license. Other trademarks Your mobile phone is rated: «For Hearing Aid», to assist hearing and trade names are those of their respective device users in finding mobile phones that may be compatible owners. with their hearing devices. Alcatel 6062W This device is HAC M4&T3 compatible. Reference ANSI Bluetooth® Declaration ID D037883 C63.19-2011 The Wi-Fi Logo is a certification mark of the For more information please visit our website: Wi-Fi Alliance. https://us.alcatelmobile.com The 5150-5350 MHz band is restricted to FCC ID: 2ACCJBT09 indoor use only for the following countries: BE BG CZ DK DE EE IE LT LU HU MT NL AT PL EL ES FR HR IT CY LV PT RO SI SK FI SE UK NO IS LI CH TR You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs, netfilter/ iptables and initrd in object code and other open source programs licensed under the GNU General Public License and Apache License. We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCL 31 32

General information MetroPCS Information •• Website: https://us.alcatelmobile.com •• Facebook:https://www.facebook.com/alcatelmobileus Service •• Twitter: https://twitter.com/alcatelmobileus You will need the following information when activating service: •• Hotline Number: In the United States, call 855-368-0829 • Your name, address and an eight-digit number that for technical support. you will use to access your account (your personal On our Internet site, you will find our FAQ (Frequently identification number “PIN”). Asked Questions) section. You can also contact us by e-mail • Your serial number (IMEI) and SIM card number. If your to ask any questions you may have. phone has a removable battery, to locate the serial number, remove the phone from the box and remove the battery An electronic version of this user guide is available in English cover from the phone. The serial number is located near the and other languages according to availability on our server: bar code. It will be either 14 or 18 digits. If your phone does Your phone is a transceiver that operates on GSM in not have a removable battery, check the box label or phone quad-band (850/900/1800/1900 MHz), UMTS in quad-band settings to locate the serial number. The SIM card number (B1/2/4/5 ), or LTE in hexa-band B2/4/12/5/66/71. can be located below the bottom bar code on the back of the SIM card holder. Company Address: • Your choice of MetroPCS plan and services including 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong unlimited data, talk and text plans. Science Park, Shatin, NT, Hong Kong • Install the battery, if applicable, and SIM card in your new phone by following the step by step instructions in this Disclaimer phone’s User Guide. There may be certain differences between the user manual • Once your phone is powered up, dial 1.888.8metro8 description and the device’s operation, depending on the (1.888.863.8768) to connect with an activation software release of your device or specific operator representative who will assist you in activating your services. phone. You can also activate your phone online by visiting metropcs.com. (As soon as your service is activated, be sure TCL Mobile shall not be held legally responsible for such to fully charge the phone’s battery before using it again.) differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively. Don’t hesitate to ask your MetroPCS representative for more information on additional features and services or visit 33 34

metropcs.com. set up auto pay. • Text to Pay. The secure and easy way to pay your Account Detail: monthly MetroPCS service. Register your credit or debit • Text Message Reminder. MetroPCS provides a text card with the MetroPCS eWallet service and simply message reminder on your phone before payment is due. respond to a text from PAYNOW (729699) to pay. • E-statement. View your statement summary online. * Not available at all locations. (Only available in select states.) MyMetro® • Call Detail. View your call detail online for a listing of • Manage your MetroPCS account right on your phone. all local calls made during the service cycle. (Additional charge applies.) By dialing any of the customer service numbers you can change your rate plan, change your features and pay for service. Just Payment Options: follow the instructions on your phone. There are several ways to pay for your MetroPCS service. For Assistance: • Auto Pay. Your credit or debit card is automatically debited five days before payment is due. Please visit your local MetroPCS store or refer to the following •• Express Pay. Pay by credit or debit card online at options if you need additional assistance. metropcs.com. • Sign up for MyAccount to view account details, check your • By Mail. Include your account number and phone balance, make a payment, manage eWallet and more. number on your check or money order and mail to: • MetroPCS automated customer service from any phone: MetroPCS, P.O. Box 5119, Carol Stream, IL 60197-5119. 1.888.8metro8 and follow the prompts (1.888.863.8768) •• By Phone via Automated System. Pay by credit • Online information: metropcs.com or debit card from your MetroPCS phone by dialing Please follow us at: 1.888.8metro8. (Convenience fee applies.) @MetroPCS facebook.com/MetroPCS • Store Payment Machine.* Accepts cash, debit or credit card (with PIN). (Convenience fee applies.) Copyright: MetroPCS related trademarks and other •• Over the Counter.* Pay at an Authorized Payment intellectual property are the exclusive properties of T-Mobile Location with cash, check, credit or debit card. USA, Inc. All other trademarks and other intellectual property (Convenience fee applies.) are the properties of their respective owners. Copyright ©2018 •• eWallet. Sign up for MyAccount through T-Mobile USA, Inc. metropcs.com and create your own secure eWallet Your device may not work if you alter its original software. This where you can safely store cards for quick payment and device will only operate with firmware versions that have been approved for use by MetroPCS and the device manufacturer. 35 36

If unauthorized firmware is placed on the device it will not In the event that the terms and conditions relating to a feature function. you may have selected or may be included in your Rate Plan Hearing aid compatibility: This phone has been tested conflict with the MetroPCS Terms and Conditions of Service, and rated for use with hearing aids for some of the wireless the MetroPCS Terms and Conditions of Service shall control. technologies that it uses. However, there may be some newer By: (a) giving us a written or electronic signature or telling us wireless technologies used in this phone that have not been orally that you accept the MetroPCS Terms and Conditions of tested yet for use with hearing aids. It is important to try the Service; (b) activating Service (if you are a new subscriber); (c) different features of this phone thoroughly and in different using your Service after your Service is activated or after you locations, using your hearing aid or cochlear implant, to make a change or addition to your Service; (d) paying for the determine if you hear any interfering noise. Consult your Service; or (e) failing to activate Service within 30 days after service provider or the manufacturer of this phone for the purchase of your wireless device, unless you return your information on hearing aid compatibility. If you have questions wireless device within MetroPCS’ applicable return period, about return or exchange policies, consult your service you agree to the MetroPCS Terms and Conditions of Service provider or phone retailer. and the terms and conditions of service and use related to any Your phone’s GPS system is enabled by default in order to feature you may have selected or may be included in your Rate permit use of planned future services; see your phone’s manual Plan, including, but not limited to: for instructions should you wish to disable your GPS for non- • You waive your right to a jury trial in disputes with 911 purposes. MetroPCS; • Your disputes with MetroPCS will be decided by an MetroPCS Terms and Conditions of Service arbitrator; For the most recent and up-to-date version of the MetroPCS • You waive your right to institute or participate in class Terms and Conditions of Service to which you agree and action litigation against MetroPCS; will be bound when you activate, use, change or pay for your • You will provide MetroPCS with accurate information about MetroPCS service, please visit metropcs.com/terms. yourself; Welcome to MetroPCS. We are pleased that you have selected • MetroPCS may communicate with you from time to time us as your wireless carrier. Our Terms and Conditions of about your Service; Service are available at https://www.metropcs.com/terms- • You will pay all taxes and regulatory fees even if your rate conditions/termsconditions-service.html. These Terms and plan is inclusive of taxes and regulatory fees; and Conditions of Service apply to all devices and wireless services • MetroPCS may terminate your Service if you fail to timely provided by us to you and consist of several parts, which may pay for your Service or violate the Terms and Conditions be amended from time to time. of Service in any way, including abuse of the Service or violations of applicable laws. 37 38

Customer Service. If you have any questions regarding 12 Month limited warranty your Service or information in this Agreement, you may call our activation center at 1-888-8metro8 For Warranty information and support, please visit (1.888.863.8768). https://us.alcatelmobile.com/warranty/. You can also call Alcatel Billing for Premium and Third-Party Services [US] Customer Support at 1-855-368-0829 to request a hard copy of the warranty. California Residents Only Certain parties besides MetroPCS have the ability to place Recycling Information charges on your bill for premium services.You may access these For more information on Electronic Recycling: services and authorize the placement of charges on your bill 1) Visit Alcatel Electronic Recycling Program website at through your phone or online account. MetroPCS also provides https://us.alcatelmobile.com/accessibility-compliance/ customers, at no additional cost, with the ability to restrict the electronic-recycling-program/, or placement of charges for premium and third-party services on your account. Contact customer care or go to www.metropcs. 2) Call Alcatel US Customer Support at 1-855-368-0829. com/blocking for more information. Battery Recycling (USA & Canada): Alcatel partners with Call2Recycle® to offer a safe and Wi-Fi Calling convenient battery recycling program. For more information Wi-Fi Calling allows you to make and receive phone calls and on our Battery Recycling Program, please visit the USA and messages over a Wi-Fi connection. Canada website at https://us.alcatelmobile.com/accessibility- Important! You must have an E911 address registered with compliance/battery-recycling/ and https://ca.alcatelmobile.com/ your account in order to use Wi-Fi Calling. You can register accessibility-compliance/battery-recycling/. an E911 address via the myMetro® Android™ app that is either preinstalled on your phone, or available for download from the Google Play™ Store. If you do not have an Android smartphone, you can call 611 to update the address. 39 40

Troubleshooting on the screen. • Make sure charging is carried out under normal conditions Before contacting the service center, here are some instructions (0°C (32°F) to +50°C (122°F)). to help you troubleshoot your device: • When abroad, check that the voltage input is compatible. • You are advised to fully charge the battery for optimal My phone can't connect to a network or "No service" operation. is displayed • Avoid storing large amounts of data on your phone as this • Try connecting in another location. Verify the network may affect its performance. coverage with your operator. • Update your phone's software via the Updates application. • Verify the network coverage with your service provider. Or you can touch Settings > System > About phone > • Check with your service provider that your SIM card is System Updates to update software. valid. • Reset your phone via Factory data reset. You can touch • Try selecting the available network(s) manually. Settings > System > Reset options > Erase all data • Try connecting at a later time if the network is overloaded. (Factory data reset), and then touch RESET PHONE. and carry out the following checks: My phone can't connect to the internet • Check that the IMEI number (press *#06#) is the same as My phone can't be switched on or is frozen the one printed on your warranty card or box. • Check the battery power level, charge for at least 20 • Make sure that the internet access service of your SIM card minutes. is available. • If it still does not work, please reset the phone using the • Check your phone's internet connection settings. Power key and the Volume up key. • Make sure that you are in a place with network coverage. My phone has not responded for several minutes • Try connecting at a later time or another location. • Restart your phone by pressing and holding the Power key. Invalid SIM card My phone turns off by itself • Make sure that the SIM card has been correctly inserted • Check that your screen is locked when you are not using (see "Inserting or removing the SIM card"). your phone, and make sure the Power key is not mis- • Make sure that the chip on your SIM card is not damaged. contacted due to unlocked screen. • Make sure that the service of your SIM card is available. • Check the battery charge level. My phone can't make outgoing calls My phone can't charge properly • Make sure that you have dialled a valid number and have • Make sure that your battery is not completely discharged; touched Call. if the battery power is empty for a long time, it may take • For international calls, check the country and area codes. around 20 minutes to display the battery charger indicator • Make sure that your phone is connected to a network, and 41 42

the network is not overloaded or unavailable. subscription includes this service. • Check your subscription status with your operator (credit, • Make sure that this feature doesn't require an Alcatel SIM card valid, etc.). accessory. • Make sure that you have not barred outgoing calls. When I select a number from my contacts, the • Make sure that your phone is not in airplane mode. number can't be dialled My phone can't receive incoming calls • Make sure that you have correctly recorded the number in • Make sure that your phone is switched on and connected to your file. a network (check for overloaded or unavailable network). • Make sure that you have selected the country code when calling • Check your subscription status with your operator (credit, an international number. SIM card valid, etc.). I can't add a contact • Make sure that you have not forwarded incoming calls. • Make sure that your SIM card contacts are not full; delete • Make sure that you have not barred certain calls. some files or save the files to the phone. • Make sure that your phone is not inairplane mode. My callers can't leave messages on my voicemail The caller’s name/number doesn't appear when a call • Contact your network operator to check service availability. is received I can't access my voicemail • Check that you have subscribed to this service with your • Make sure that your operator’s voicemail number is operator. correctly entered in "Voicemail number". • Your caller may have concealed his name or number. • Try later if the network is busy. I can't find my contacts I can't send and receive MMS • Make sure that your SIM card is not broken. • Check your phone memory as it might be full. • Make sure that your SIM card is inserted properly. • Contact your network operator to check service availability • Import all contacts stored in SIM card to phone. and MMS parameters. The sound quality of the calls is poor • Verify the server centre number or your MMS profile with • Adjust the volume during a call by pressing the Volume your operator. up/down key. • The server centre may be swamped. Try again later. • Check the network strength. Move to a location with SIM card PIN locked stronger signal strength. • Contact your network operator to obtain the PUK • Make sure that the receiver, connector or speaker on your phone (Personal Unblocking Key) code. is clean. I can't connect my phone to my computer I can't use the features described in the manual • Check that your USB driver is installed properly. • Check with your operator to make sure that your 43 44

• Check that you have marked the USB debugging checkbox. phone return to normal temperature. • Make sure that you’re using the right cable from the box. After Factory data reset is performed, I can't use my I can't download new files phone without entering Google account credentials • Make sure that there is sufficient phone storage space for • After reset is performed, you must enter the original your download. Google account credentials that were used on this phone. • Select the microSD card as the location to store downloaded • If you don’t remember your Google account credentials, files. complete Google account recovery procedures. • Check your subscription status with your operator. • If you still cannot access your phone, apply to the authorised The phone can't be detected by others via Bluetooth repair centre, but remember that it will not be regarded as • Make sure that Bluetooth is turned on and your phone is warranty case. visible to other users. The phone doesn't ring when a call or message arrives • Make sure that the two phones are within Bluetooth’s detection • Make sure that Do Not Disturb mode (go to Settings range. > Sound & notification > Do Not Disturb) is not The battery drains too fast activated. • Make sure that you follow the complete charge time with • Press the Volume up/down key to adjust volume. default charger (minimum 140 minutes). I forget some passwords/codes/keys on phone • After a partial charge, the battery level indicator may not • Perform Factory data reset. be exact. Wait for at least 20 minutes after removing the • If you still cannot access your phone, apply to the authorised charger to obtain an exact indication. repair centre, but remember that it will not be regarded as • Adjust the brightness of screen as appropriate. warranty case. • Extend the email auto-check interval for as long as possible. ALCATEL is a trademark of Alcatel-Lucent and is • Update news and weather information on manual demand, used under license by TCL Communication Ltd.. or increase their auto-check interval. • Exit background-running applications if they are not being © Copyright 2018 TCL Communication Ltd. All used for extended periods of time. rights reserved • Deactivate Bluetooth, Wi-Fi, or GPS when not in use. TCL Communication Ltd. reserves the right to The phone becomes warm following prolonged calls, alter material or technical specification without game playing, internet surfing or running other prior notice. complex applications • This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make your 45 46


Document Created: 2018-05-10 09:23:57
Document Modified: 2018-05-10 09:23:57
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