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United States Patent | 6,606,744 |
Mikurak | August 12, 2003 |
A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.
Inventors: | Mikurak; Michael G. (Hamilton, NJ) |
Assignee: |
Accenture, LLP
(Palo Alto,
CA)
|
Appl. No.: | 09/444,654 |
Filed: | November 22, 1999 |
Current U.S. Class: | 717/174 ; 717/178 |
Current International Class: | H04L 29/06 (20060101); H04Q 3/00 (20060101); H04M 7/00 (20060101); H04L 29/08 (20060101); H04M 3/50 (20060101); H04M 3/51 (20060101); H04M 3/487 (20060101); H04M 3/493 (20060101); G06F 009/445 () |
Field of Search: | 717/168,170,171,174,177,172,102,176,178 705/1,21,26,28 709/201,217,227 |
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